Cristian Lopez

Thanks you Arianna

Un vips que suelo acudir ya que el lugar es cómodo para aparcar, se come bien y con las patatas recién hechas que en otros lugares las he probado más del tiempo. Además se preocuparon que nos daba el sol en la cara y bajaron las cortinas. Muy atento Eddy que fue muy amable y en todo momento se mantenía sonriente.

MA

Everything was great, especially thanks to our wonderful waitress Kristy. Thank you so much!

diego garcia

The food was amazing, but the service left much to be desired. We went for an afternoon snack and the place was practically empty. They took a long time to serve us. The problem was that the milkshake we ordered was brought out too hot, scalding hot. It literally burned my entire tongue, and I finished my snack and kept eating it. I couldn't even finish it. In fact, as you can see in one of the photos, the straw disintegrated from how hot it was.

Gabriela Chanduvi Pasco

Yesterday I went out for breakfast with my friends, and I ordered the California breakfast, which includes avocado. They brought me a horrible avocado—overripe, even dark. How is it possible that they serve food in that condition?

Marius Ciloci (MKmarius1)

Everything was great but the place was a bit dirtier than expected

Pedí una Smash Bacon & Cheese, la pedí muy hecha pero cómo es smash... pues no me sirvieron eso, fueron dos carnes y poco hecho. Las patatas fritas estaban medio crudas y sin sal, no eran nada crujientes, una decepción. Pedimos brownie y la parte de abajo estaba quemado. Los trabajadores van a su bola algunos de ellos, son muy pasotas. Menos mal que fué 2x1, pero aún así no fué agradable... fuí a celebrar mi cumple en pareja y me lo chafaron totalmente!!! En el VIPS de Neptuno estaba riquísimo todo!!! Aquí no vuelvo nunca aunque me pille cerca.

Son ya muchas las veces que he ido a distintas horas (desayuno, comida y cena) y el problema es siempre el mismo: hay poco personal, la cocina es pequeña y en hora punta no dan abasto, además de que cogen pedidos para llevar que interrumpen el servicio en el local y saturan aún más la cocina. El personal no para de trabajar y aún así no dan abasto, es SIEMPRE así. El propietario debe tomar cartas en el asunto, bien contratando más personal o reduciendo los pedidos a domicilio, el ansia de abarcar todo está destrozando el servicio. En cuanto a la comida, solo decir que los nachos han empeorado tanto en calidad como en cantidad, y eso que los precios no paran de subir.

Sara Sc

I went for breakfast the other day and it was absolutely delicious. The atmosphere was very peaceful, and I must also mention Alexa's excellent service. She was incredibly kind to both me and my baby. It's such a pleasure to find staff like this in establishments like this. We'll definitely be back! 🥰 I'm editing and changing my review because last week we tried to go for dinner. There were four of us, two strollers, and one child. After waiting at the door for 10 minutes without anyone even greeting us, despite walking past us several times (even the manager), we decided to leave the place, given the lack of courtesy. The restaurant wasn't full (it was Sunday around 9:45), but the staff's behavior in the morning was completely different from the one that greeted us in the evening.

He estado varias veces en este restaurante, siempre su servicio es lento , los camareros son muy despistados y su atención es pésima, la comida está horrible el peor vips que he probado , la carne no tenía sabor , parece que salió del refrigerador directo a la parrilla , ha sido una experiencia desagradable

Desastre total. Hemos ido a cenar y después de llevar más de 40 minutos esperando a que nos tomarán nota, tardan como otra media hora en traernos los platos del menú infantil más de 30 min para 4 platos y el entrante.. y así con todo . Encima algún plato frío , y por rematar el postre se lo pedimos 3 veces y cuando lo traen faltan cosas... Ya nos pasó otra vez y le hemos dado una oportunidad pero vamos no vuelvo.

Es el peor Vips de todo Madrid. Si te sientas, tardan años en servirte o tomar nota. Impresionante. No importa cuántas veces vayas. Siempre igual Pero eso si te llegas a sentar. Acabo de pasarme 5-10 minutos en la puerta esperando que alguien me atendiera. Todo el personal va con la mirada perdida para no verte. Había mucha gente. Pero también mesas vacías. No se… pasa algo raro ahí…

20 minutos pidiendo por favor que nos atiendan. 50 esperando la comida que llegó fría y llena de aceite. No había casi gente en el restaurante por lo que me sorprendió bastante que tardaran tanto. Mi bebé ya agobiado llorando del aburrimiento, ya no sabía ni qué hacer. Contando que llevaba desde las 12 esperando para desayunar, entre que nos sentaron (10min) y nos atendieron (20min) ya no podían servir desayunos… Gente quejándose por la espera y en un rincón tres trabajadores a escondidas comiendo tranquilamente y charlando. Yo creo que si hay gente quejándose por la espera y sin atender lo suyo es que coman de uno en uno en orden para que esto no fuese un caos. En fin, no volvemos.

Samuel Lechon Ayala

We went for lunch. We waited a while before they gave us a table. When we were finally seated, the waiter left, and every time we called for one, they said they'd be right back, but they never did. Finally, after almost an hour, they brought our food, which wasn't very good. I liked it the first time I went, but I wouldn't go back now. Personally, I'd give it one star and zero for the terrible service and the waiters' passive attitude towards the customers.

Juana Garaot

When they tell you that nachos are a safe gluten-free option and they're actually a safe option with no ingredients (half a bag of upside-down tortilla chips for €11)

Javier García

I've been going to VIPS my whole life, and this is the worst one I've ever been to. We went for pancakes, and it took exactly 40 minutes from when they served our coffee until the pancakes arrived, so they were freezing cold. When they finally served the pancakes, which we had ordered with whipped cream, they turned out to be chocolate. We pointed this out, and the manager himself took the chocolate away, and I asked them to replace them. What did they do? The manager himself went into the kitchen, they flipped the pancakes over, leaving some of the chocolate underneath, and served them to us. Since they were already reheated, the whipped cream they added looked awful. In the photos, you can see both the state they served the dish in the second time and the chocolate from the first time that they tried to hide. I think it's a complete lack of respect for the customer.

+2

Daniel Fernandez Benito

I don't understand what happened today. For 4 VIP Club members and 4 desserts, it took more than 2 hours!! The experience started badly, as I had a reserved table and they sat us at a table that was dirty from previous guests, and they didn't give us any cutlery or napkins. The drinks took more than half an hour to be served, of which they were already on the tray at the bar for more than 10 minutes, just waiting to be served. Unexplainable, considering the activity in the place. We had to ask for our food order on more than one occasion, and they looked at us with a sneer when they took our order. It took more than half an hour to serve us again, and when we asked for cutlery, they gave us two napkins, and one of the plates was missing a piece. After the main courses, we asked for the dessert menu and a drink refill. One of the four drinks was missing, and we had to ask for the menu again to check the desserts. After deciding what we wanted, they cleared our table and told us they'd go get the waitress to take our order... and another 20 minutes! The desserts were brought out far apart. Although I have an idea of what happened in the dining room from what I saw, I felt very embarrassed because it caused some very awkward situations. Furthermore, the staff seemed completely unaware and never took control of the dining room. I hope this improves, because if they can't handle dinner service on a Monday in August, I don't think I'll consider going back on a weekend. I encourage them to improve and hope no one else goes through the same thing. I highly doubt I'll ever go back there.

Marinita Palomares

I went to VIPS with my daughter, its5 mins from our home and often go for drinks. today we thought to have dinner. We asked the waitress if there were options for celiacs and vegans. They told us to wait for a few minutes as someone will come to speak to us shortly. This took 15 minutes when the restaurant was almost empty. A waiter came and told us how they were no options for us. I suggested to him that perhaps the guacamole and nachos was vegan and celiac, with a glass of wine, they told us to wait for a few more minutes. After another wait, the manager came and told us how the guacamole had too many ingredients and how she would not risk serving anything to us. We were astonished to hear this. She was suggesting for us to go quite strongly.The manager claimed that they had no ingredients to show us for the guacamole. I suggested this to be difficult to believe in a VIPS and that I was able to take my own decisions as to whether I would remain in the restaurant to eat or not under my own responsability, all she needed to do was to show me the ingredients. Finally we were shown the ingredients and were able to have some nachos and wine. This was a very unfortunate incident. Whith this type of staff clients would not bother coming back. Suggestion: better training of staff and one or two vegan and celiac options.