Nicholas Lueders

These guys were on point 2/6/2025 it's variety to such great team work. Came in with my daughter we ordered didn't even get to the drink station to fill our drinks before they were calling out the order. My daughter looked at me and said are they serious.

New store looks great All the staff working 3/4/26 were lovely New oreo frosty is killer So glad to see this location doing good

Tbaby Sess

Hello.. Wendy's i want y'all to know about one of the best managers yall have working on 377 hwy on watague his name is Jesu and he should be a store manager seen like he's the only manager that knows how to work everything, when you go in on his shift the food is hot and customer service is awesome. Wendy's jesu need his own store. Im giving him three thumbs up and I only have two thumbs 👍👍👍

Love the food but stuck on the fence about having a “Hot Shot” Spray in the counter so close to the food/Teas, sounds like CROSS CONTAMINATION to me😳

I got my teeth pulled 6 days ago. Taking son to get hair cut. I was hungry. So i went to Wendy's yo get some chilli and their flavored tea and my son got mango lemonade. Everything was good.

Staff was nice but they were super busy and you can tell that they need more people but I understand alot fast food places are struggling finding teenagers that want to actually work is hard. Service and food get 5 stars, seeing them pushed to limit causes a 4 star.

Working from home makes having breakfast seem so easy, and yet monotanious...stopped here for their Chicken Bisquit breakfast and was plesantly surprised. I had the Honey Chicken bisquit and My Mom had the Bacon n Chicken breaskfast Sandwhich, we both had the potatoe wedges(also a hit), with OJ. The Cashier at the window was really plesant for mornings and I will be bk. Food was good and not too expensive.

I ordered online and you would think most restaurants get everything right but you'd be surprised but Wendy's did. I didn't even have to wait long. The only thing was were the fries. Almost got dehydrated eating that much salt lol

Josh Johnson

Service was great Patron before me gave a bit of hassle and caused delays.... But the manager was on point 🤘 made our food fast hot fresh and 0 mistakes!!! And thanks to his speediness we still made it to see my niece sing in the Christmas special!! Thank you sir!

Gerry John

Enjoyable location with easy access from Main St. / 377 / Denton Highway. Modernized in the last year. Order accuracy has been high when using the drive thru. Various items on sale throughout the year. This location is clean with fast service. Food quality has been good.

Melanie Goodsell

This is our Wendy’s! 🍔 🍟 I’ve been going to this location, since I was a kid with my mom and now with my son. There has never been a problem with anything I order, the day shift staff is very nice and accommodating to the customer’s needs😁 The dining room and restrooms are kept clean and the drink machine works just fine as well. Plus they are not stingy with the Ghost Pepper Sauce👌🏻 Thank you for being my go-to-place.

Chris Ortega

Service was great. The food was fresh. I will return.

Door will randomly be locked during dinner hours, forcing everyone to drive thru. Rarely, if ever greeted when coming to eat here. Frequently hear cursing amongst employees. Times surely have changed here

Went through drive thru at noon on a weekday. Our order was accurate and the food was standard for Wendys but it took us about 15-20 minutes to get our food. It looked like each car took about 5-7 minutes just to service. Ive been to more efficient Wendys, given that this was the lunch rush I know they can do better.

Consistent food wise but inside dining is always dirty so if you don't mind sticky tables and ketchup splattered all over the booth dividers it's not a bad overall experience

FF to 06/01/22 Placed a detailed mobile order precisely and received everything except the dipping sauces and the fries without salt. Called the location to speak to someone and the guy said I was not here for your mobile order but I'm sorry about the mishap. 😒 So, how did you know it was a mobile order if you were not there? Quick & fresh.

Pretty rough this time. Had to wait in the parking area for drive through food. No napkins or the condiments I asked for and unfortunately the diet coke was mostly water. Usually I have a MUCH better experience. Hopefully this was just a one off. I'll give it a few months before return.

Came here after being out and about with my dad. The lobby was closed even tho it said it was open from 10 to 10 and it was 7:42. That's fine, we went throught the drive through which was quick. It was good but my only complaints are not enough bacon on the bacon burger and the nuggets were cold and small

Joshua

The food is great during the day, not so great at night. During the day you get a delicious juicy burger. At night it resembles a rawhide. The sweet tea always taste old and sour.

Only giving 2 stars because the food was decent and came out surprisingly quick. The whole establishment though smells like dirty feet. Like when kids take off their shoes and socks and go play on the play ground equipment. Its nasty. All the tables were dirty. The soda station was dirty and hardly had any options, as if most of their flavorings/ syrups had ran out.

Typical bad Wendy's. Always new faces, not enough help. Ordered a single with cheese, got a double baconburger. Also ordered some frosted, only to be told 15 minutes later the machine wasn't working. Pass this one on 377 by. There are plenty of other places to get a quick bite that will give you what you order.

Consistently had bad experiences with this location. Always understaffed, high turnover rate, always out of menu items and takes forever to get your food and when you do it's over cooked

Struggled to communicate with the young lady taking our order. Manager had my friend bag her own to go order. Food was obviously under a heat lamp for some time.i do not recommend this location.

This is one of the worst Wendys I have ever visited. My wife and I came here a few weeks ago and sat in the drove through almost 20 minutes. We thought maybe it was an off night and drove through tonight in hopes they would be better- not so much. We sat in the drive through a very long time, 5 minutes in they finally asked for payment in which he held onto my debit card for another 5 minutes. The first food item of all things we were handed were frostys which makes no sense considering they were still cooking our food. As we were waiting there were workers screaming, kidding and cutting up ( which is ok) but there was no sense of urgency for us or the 4 cars behind us. We just sat down to eat and my spicy nuggets feel like they came out of the fridge and my husbands spicy chicken wraps were the same. Very disappointed and we wont try this location again

Never fails - every time we go here the order is never correct. This location is closest but the worst. When I go to the Arlington location by my office - totally different experience. Not only was the order wrong but no sauces with three nugget orders no straws at all. Not to mention ketchup or mayo which regularly comes on the burgers ordered.

The new girl at drive thru with long light brown hair and glasses is extremely rude. She has no Customer service skills. And I've been here a few dozen times and it's always the same and I've been in the fast food business for awhile and her behavior is unacceptable.

Went there around 845 tonight and waited 5 minutes to make my order then waited another 10 for my food. When I got it it was cold. I sent it back. They told me to pull ahead and I waited another 7 minutes for it. Again it was cold. I just went home after that. You say it's always fresh but it needs to be hot when you get it not cold. Needs to be better

Although most of the order was correct, instead of giving my wife the potato she ordered through the app, they took a lot of fries covered them with cheese and gave her that instead. It would have been better for them to ask first rather than to assume that we would be ok with that kind of substitute. Although I can appreciate their youthful attempt at resolving a problem with not having potatoes, they should have simply asked. My wife was not pleased at all.

I won’t bother the evening workers here anymore, since they obviously don’t like customers, even when they’re not that busy. I automatically smile and say hello before they do, and get a deadpan expression. They speak unintelligibly when they do speak, and the food is sloppily presented. The workers at this location used to be friendly and the food was among the best fast food around.

Went to go get a Krabby Patty meal cause I love SpingeBeb and then I got just like a generic 4 for 4 with no packaging, the only thing I got out of it was the frosty and it wasn't worth 10 dollars,,, this is definitely something Mr Krabs would do,,,,,,,, the lady seemed annoyed. Anyone about to put me on Reddit or something I type silly 🙏🙏🙏

At this location....Food never taste fresh, always taste old or reheated. Several family members agree as well, we will travel to a different Wendy's to avoid this location whenever possible.

Leonel Muniz

I am very disappointed with the quality of the food I received from this location. Both Junior Cheeseburger Deluxes were served cold, which cannot be attributed to travel time as I live approximately four minutes away. Additionally, the fries were hard and seasoned with salt despite my request for no salt. It appeared that the staff attempted to re-fry the same batch to remove the salt rather than preparing a fresh order. Overall, this was a very unsatisfactory experience. This is the second time I have given this Wendy’s location another chance, and both times the food has arrived cold and stale-tasting. I am not typically one to leave negative reviews, but when the same issues occur repeatedly, I feel it is important to share my experience.

I eat here often and it’s generally ok, but I had a bad experience today. Ordered Chili with extra onions and when I took a bite I immediately began gagging. The extra onions that had been added were mushy and tasted / smelled like they were rotten. Like they had been diced two weeks ago, stuck in the fridge, and just taken out today. I called in to make them aware of the problem but the manager who took my call dismissed my concerns and said they seemed fine to him. He offered to replace the food, but all I wanted was for him to be aware of the spoiled food they were serving. I am still gagging as I write this.

Another terrible Wendy's under staffed. They obvisoly do not know what they are doing. They just locked the doors bc they can't handle in door dining in addition to drive thru. Avoid location . My goodness fast dining is goiing down the tubes.

I went through the drive through and they charged me full price for a large drink and said the $1 promotion ended. I went the day I saw it on tv and days later still advertising!!!

I deleted my old post cause I'm tired of highschool kids giving me 1 bag with 2 orders in it and then not getting 1 of the orders. If I pay for multiple orders give me multiple bags so nothing is forgotten, or higher more capable people. I know the food industry sucks because you have to deal with Karens" but messing up an easy order everytime..... I'm done with this location. When they had an adult crew things ran smoothly but adults don't stick around for highschool pay either. Just done with them, cooking my own food for my kids.

Went there 6/01/18....lunchtime, drive-thru...ordered Baconator....ad and menu claim 6 slices of bacon.....I got 1 1/2 at best, pieces....called the number on the receipt for the manager, no good, emailed the district manager from the receipt, no response......guess they don't really care. Even the burger looked like it was put together by a kindergartner. There was no one in the drive-thru and no one inside that I could see when I drove around the building. Yet, my burger was ready within 30 seconds of ordering. Not going there again.

Just went through the drive-thru to order. Guy that took the order needs to learn some customer service skills. Evert combo that we ordered was immediately followed up with a "uh-huh, whatcha you want for a drink" as if it was a hassle for him to take our order. When my wife asked about a certain combo he made a sound like he was hissing or something and made a comment about what my wife had asked for. When she reiterated what she ordered, he said "ah, yeah....yeah....ok...whatcha you want for your drink!" Needless to say, it sounded like he was upset that he was working and having to take orders from customers. Probably won't be back to this location.

Went in to grab a bite to eat, nobody’s sitting inside, drive through had maybe 3 cars, so they were not busy. I was not greeted, no one came to take my order. The standard of service in Wendy’s has degraded DRASTICALLY

There's 5 workers here now. The girl behind the counter is running around doing everything herself and the 2 girls in the window are doing absolutely nothing. One of them can't stop yawning because they look so bored. HELP OUT YOUR COWORKERS! I had one person in line in front of me yet it still took 10 minutes to place my order because the girl behind the counter is having to do everything herself. Don't see a manager, probably sleeping in the back.

This place is horrible I will NEVER visit another Wendy's again. There was a fly cooked in my chili. Not like it just flew in there and got trapped full on boiled fly. When I called them to let them know because I went through the drive thru they asked me if I could come back. I did and showed them the chili with the fly and guess how they wanted to make it right by giving my another cup of the same Chili. Ummm No!!! I had to ask for a refund 2x before they refunded my chili. NEVER AGAIN!! STAY AWAY!! DONT WASTE YOUR MONEY HERE!!

This place is truly one of the worst places in have visited with my family. Absolutely no sense of urgency , my family stood at the front counter for about 10 - 15 minutes as I went and took care of my 2 year old. Once I came back they were still there with another 2 parties waiting to just PLACE an order. There was about 4 - 5 other parties WAITING to get their food. I saw their faces and knew they had been waiting for a while. There was NO MANAGER on site or even A leader, the employees saw us and the rest of the people and didn't bother to help. NEVER coming back to this location

Absolute horrid wait! I waited 20 minutes with only 3 cars ahead of me and about 4 people inside! Also when I got the food, I got a baconator with no fries, there were some RAW bacon on my burger! I will NOT return here. Years ago they were okay but now they are horrible! 3 hour later: I have persistant diarrhea, cramps and nausea. Thanks.

After being in line for 7 minutes they'll tell you it's a 6 minute wait on tenders. Your tenders will be hot but your fries will be cold and your salad will be soggy. And you'll overhear them say "she can wait". If they have an adult on shift they do better.

The lobby was disgusting. All the tables and chairs looked like they were wiped down with the floor mop. The floors were very slippery. The employees were yelling to each other about downloading cashapp and cursing at each other.

This Wendy's used to be better. Lately it has been getting worse. There may be a few mistakes here or there but they are friendly. Today when driving off I noticed we were missing a small fry and a straw for our drink. We looped back and the lady at the drive thru did the biggest eye roll when we asked for a straw on top of just being annoyed through the entire order (both times through) and the straw they gave us ended up being broken and unusable. When we got home we also noticed I had no butter/sour cream/fork for my potato, and my partner had no Bourbon sauce for his Bourbon burger. We cant go back a third time because I have to get back to work. I worked in the service industry so I typically give leway, but this was the worst experience where every single thing ordered was wrong and served with attitude.

Fries not even close to being cooked. Still raw. Always missing a food item in bag. 10 minutes in drive thru! Where is the manager?! As a former GM this is unacceptable. Someone should be very ashamed, I am. Have some pride in your work.

Stop by Wendy's, which I never do, to try their new advertise 2 for 6. I was told They were not serving lunch yet It was 10:05am I'm sorry but for the working class lunch starts at 10 Breakfast starts at 5 AM. To the people who see this don't settle for breakfast because these company's want to have an easier job. Run the whole menu or shut down a whole waste of time.

Went thru the drive thru last week around 11:30pm. Guy taking my order was very rude. Mocking everything I said. As I continued to order he said “god da**”, guess he didn’t like that I was adding to my order. And as if the amount of disrespect wasn’t enough my food was cold and nasty. Also he didn’t even bother to give me a receipt, I mean why would he after the way he acted. Sent a complaint on the website, no reply. Guess that’s what I get for going to get food late at night😒

This place is so dirty. My second time there and both times the floors were sticky including in the bathroom, the tables were not clean, the floors filthy. Drink selections empty and out of catsup in the dispenser and the dispenser was filthy too. I can only imagine how dirty the food areas must be.

Me and my sister’s experience was terrible. I went through the drive thru around 10:45 pm. The inside was closed and there weren’t any cars in the drive thru, but the girl asked us to wait. After a few minutes, she finally came back on the speaker to get our order. She was very rude even over the speaker. We ordered 1 drink, 1 burger, and 1 order of fries. It took nearly 20 damn minutes!! We saw 4 employees standing around poking each other and messing around. One girl loudly announced she couldn’t wait until 1. We could hear everything because they didn’t bother closing the window. The fries tasted flavorless. Such a waste of my time.

Visited this establishment drive thru on Nov 4, 2021 and they don't have to worry about me ever coming again. The night manager is the most incompetent person I've ever dealt with. His conflict resolution skills are non existent and they are apparently passing out managerial positions to anybody that wants it. The employees seemed more aware than he did.

I ate at Wendy's @ 7:pm tonight. I was very unsatisfied with my burger. The burger itself was barely even warm, bun was cold. Cheese didn't melt of course & the bacon was as hard as a rock. Probably sat out for hours. When did these fast food restaurants start serving cold food! So gross.

I happened to visit while a person I assume is the franchisee was in the store, older gentleman with glasses who is possibly of Hispanic or Indian descent. He had taken both on-duty managers away from their duties to walk them around and point out issues around the store. I understand the necessity, but he left the crew short staffed during a late lunch rush. I could not hear any of their conversation, but based on body language there was no positive feedback. I stood at the counter for several minutes before one of the line folks was able to come over and assist with my ordering. In the almost half an hour I spent in the location, I saw the franchisee point things out, inspect, and examine, but never once lift a finger to assist the crew that was trying to keep up with a steady counter clientele and a frenetic drive thru. The store does need work on cleanliness- trash on tables, tables not wiped, and flies all over the back wall in the drink station. The franchisee never helped. What a horrible example to set for your employees. His demeanor was that of an overseer or a corrections officer with a work crew. If he has no intentions of seeing the business succeed, he needs to have his franchise revoked.

Sat in the drive thru, only car, for 8 minutes. The someone greeted me and asked me to hold on.. I drove around the building to go inside. There was only one car in the parking lot. As I drove around, several employees were sitting in the lobby hanging out. At least two or three employees. We really like Wendy's, but probably won't come back here...

I ordered using the app order thinking service will be fast, why did I have to wait on the drive thru line just to pick up an order I made 10 mine ago. Food was cold when I received it. I normally use chick-fila because I don't have to wait on my order when ordering on the app. Wendy's really needs to update the app pick up service...

Not sure who is working the drive thru on May 30th 2024 at 6:40 pm and a female worker was absolutely rude in the drive thru and we decided not to order from there due to her disgusting attitude. She acted like I was stupid about a burger question with a number 8 that is different from the image. And then said, "So you want to order or what?"

Went in today and they have a pretty nasty bug problem. Dead crickets all over and live ones all over. Probably won't be back, the place needs to be shut down while they get rid of the bugs. No food should be made or eaten in that environment. I'll be making a complaint to the city health inspectors as well.

This was not a good visit for the following reasons: 1) soda machine did not have ice, and the sodas were on the verge of being flat. 2) Fries were very salty. As I watch before asking for more, the operator was heavy handed on the salt. I decided to not ask for more. 3) The restrooms did not have towels to dry your hands. 4) Several flies in the lobby. Positive notes: 1) Crispy chicken sandwich was good and made correctly. 2) The chicken nuggets were good. 3) The young lady taking our order was friendly.

I definitely wish I would have read the reviews before I visited this Wendy’s. This Wendy’s is horrible the food is horrible!!! Burgers were very old and they weren’t even made right no bacon no lettuce no tomatoes. The fries and nuggets were cold and awful. We went back through the drive-through to get a refund only for the worker to argue with us! This Lady was rude she then told us she will give us a refund for .80 cents. She never acknowledge that the food was wrong or cold and the drinks was very disgusting. Instead of just taking the .80 cents and leaving with nasty food she offered to make us fresh food. Which might I add still wasn’t that fresh. I will say they did make new burgers but only to put a small piece of bacon on it. When the lady brought our food out to the car she then had a better attitude and also offered us a frosty. We did not take the frosty and we also threw away the food because I didn’t feel right eating it after she had a disgusting attitude.Who knows she could spit in our food. No thanks!

Okay I understand that everyone has a bad day. I also know that often you deal with rude customers. I was nothing but respectful and the young lady that was working the drive thru window and taking orders today had a terrible attitude. I paid for a triple only to grt home with a double not what I paid for. She was not attentive at all and I say this because she asked about the drinks and repeated it back wrong. She was playing toss the cup at the window. Gave attitude the from the beginning. No only was my order wrong the fries were disgusting. The fries seem to have been sitting there a while. I will not return to this location again. I love Wendy's but this is not the location it's conveniently close but not worth the money. The star is only because I couldn't leave a review without picking one. Please do better in choosing applicants and better training would help.

This is literally the worst place I have ever been to. The lack of supervision over the teenagers working is dumbfounding. They were the rudest customer service employees I have ever encountered. Obviously I am not expecting five star quality anything from a Wendy’s. However, when you go spend your hard earned money anywhere you should not be treated poorly. They should all be ashamed of themselves and definitely brush up on some training.

I've tried them a few times to see if it was a fluke.... It really wasn't. This location is awful. The staff is rude. They don't greet you just state at you. No please no thank you. Then you get your order, wrong every time and the food is just gross. Both times the burger was cold and this time the bun was so wet I'm pretty sure they soaked it in water. Seriously disgusting. The manager is a joke. He thinks he's a big tough guy and funny but he's incompetent and rude and it's no wonder this place is such an absolutely disgusting disaster all the time. I'm not actually sure how this location is still open to be honest. Everyone drives out of their way to the one in NRH where you'll get friendly service and good food.

Worst customer service ever.!! Don't get me wrong, the food is great. My family and I just went there and we waited about 10 minutes before we were event greeted. We stood at the counter as all the workers saw us and didn't say anything. 'Til finally someone said "she be right with you." but nobody bothered to come up to us and get our order. What I did notice as I was there, is lack of urgency, lack of staff, manager nowhere to be found, 5 parties waiting for their meal, 2 parties (including mine) waiting to PLACE an order. And as a worker made her way to take our order, two other workers stopped her and told her to go back and finish whatever else she was doing. So I ask myself, how much longer was I gonna wait? I had been there for 10 minutes already. Terrible terrible service.

Service was terrible. Just teenagers working there. Ordered a Baconator, Dave Single combo, and spicy chicken combo. Quote a price of $22.79, but when I gets to the door told me it was $25.51. When I asked for the receipt he said he threw it away. Never heard of such thing. NEVER GOING BACK TO THAT PLACE EVER AGAIN. Fries was stale.

Let me be clear-the food was great! I hadn't been here for a while and now I remember why. The floors had spills on them that had dried, sticky slip hazards that no one mopped the whole time we were there! The spills on countertops and tabletops weren't cleaned during our time there, either. And while we ate at a table on the other side of the room, I could hear the crew, unprofessionally cursing and cussing every few minutes. Personally, I will NOT be returning here, especially to dine in.

Hard stale buns, flavorless soda water for drinks, undercooked chicken, burnt fries and bacon. Test your drinks and food before leaving the parking lot. If you have a concern save your receipt and call corporate. This location will not answer the phone if you call. Awful convenient for the staff there. Don’t expect friendly staff or even a hello. Smiles cost extra here. If you like the taste of terrible food and Stoney expressions this is the place for you.

Last two months every single time I’ve gone through drive thru in the evening, “the card machine is down” and I’ve ordered because thankfully I carry cash. After you order customer service have been so incredibly rude because they actually had to work. They seem so upset that I don’t even feel comfortable eating nor drinking because of how I’ve been treated I’m sure something has been done to my meal. If I could give 0 stars I would.

Ok, I never post something on Google, but today, I have the worst experience with this place you can have. We ordered with Uber, and when the driver showed up, I immediately saw that something was wrong as there were no drinks, just a small bag. When I asked the driver, he said that he was surprised too, asked Wendy's, but they replied there are no drinks with this order. So I checked everything in the bag : We ordered 3 burgers , and only 2 and 1 were not even what we ordered. Only 2 fries instead of 3. Missing 1 ice cream. No drinks at all. So we called Wendy's and they asked us to come, which was not really wanted because when you order with Uber, usually it's because you don't really have time to go out, but we went... When we showed, we were received by a man, not nice at all. He asked us to wait and took care of another customer ( it looked like it was a friend). I'm French and my English is not perfect so I asked my daughter to explain to him as she's bilingual. He was really not nice ,so I tried to ask him myself, he was completely irrespectfull with me making some sign with his hand to show me that he did not understand me and doesn't want to talk with me.... He also said that next time we have to call Uber and not come to see him because he was sure that the order was completed and the issue was with the driver and he was making us a favor. What I am thinking, ok, it can happen something go wrong but I am the customer here, I don't care who failed and I shouldn't have to care !!! I was just expecting to have some respect as my daughter and I were nice with him when we showed up, and his job is to be nice too.

Bro, they have me waiting for 40 minutes in the parking lot for the mobile. And they never gave me the order, tremendous mess in this restaurant, the least recommended in this area, at least for the app do not ask. Employees playing with consumers’ food and products. Of course, 40 minutes waiting at least helped me to see the mess that those employees had. Time wasted for nothing, and then they don’t replace them, they don’t do anything with them.

Today I ran inside to grab a small fries and small chocolate frostie. It took forever for them to acknowledge me at the counter. After I finally gave my order I went to the designated spot to wait for it. The man put the items on a tray and I said “sir it’s for take out not here”. He proceeded to grab a bag, pick up my fries with his hands touching most of them and putting them in the bag. He then proceeded to grab the fries that had fallen on the tray one by one with his bare fingers and tossed them in the bag. He had no gloves on. When I saw this, I was discussed and denied my food and walked out. I wasted $6 because someone doesn’t understand proper ways to handle food! NEVER GOING BACK TO THIS LOCATION!!

Fries were old and cold got baconator fries and baconator sandwich with no bacon at all. If they didn't have any should have said so instead of serving food with ingredients I payed for missing completely.

I ordered online and paid the additional fee to do that and received confirmation of when to arrive to pick up my food. As I'm pulling into the parking lot at the scheduled time, I'm looking for the marked parking that every other fast food place has which are signs usually reading something like "mobile ordering / text or call .... / check in/ etc..." and I'm not seeing anything that resembled a clear differential of mobile ordering parking (that I just paid an additional fee to do) versus any other parking so I wondered how they would know which car would be the correct one to bring my food to...hmmmm... I'll call. "We're sorry but the person you are trying to reach is not accepting incoming calls" is the message I'm getting.... WTH IS GOING ON!! is what is going on in my head at this point... I notice someone had just went inside and came back out with food and I'm thinking that's what I'll do I guess.. at the door, there is a red sign stating all online orders to be picked up at the counter inside... So now I'm irritated that I got hustled into believing I was doing something to stay safer by ordering ahead to limit contact PLUS PAID AHEAD WITH A DAMN FEE & I've gotta go inside cuz you're not accepting phone calls either to just give me my money back?? You guessed it... ALL DOORS WERE LOCKED - had to do the drive thru anyway with a hateful lil girl at the order speaker... So I paid EXTRA money and took 3x longer just to go thru the drive thru.... Food sucked as my bonus. 🙃👎🏼

Very rude food don’t be hot at all when you ask for it fresh

Placed a 60.00 order online. Pulled up to drive thru and no nice greeting just "Go ahead ..." Told them I had an online order "pull ahead". Get to the window and a big guy with a mask opens the window, hands me the bag, shuts the window. No greeting, no thank you, nothing. If you hate your job get a different one but don't be rude to your customers. It wasn't because they were busy, I was literally the only car there. Nobody was inside. Nobody in line. Even if they were busy you don't have to be rude. Saturday October 12 at 2:30 p.m.

Bring your own sauce, because they’ll never give it to you! Time and time again, they forget the sauce or give you 1 if you ask for 3. They constantly forget straws too. Every time I come they have terrible service and poor attitude at the window. I usually look past it because it’s fast food. But someone needs to see this and address it.

Took my 3 grandkids for nugget and frosties. Got our food. Went to get drinks. The drink things ran out in the middle. Employee just said it's out. I work fast food so I was like can u refill it. It was like I was asking too much. Went to get ketchup and again the same thing it was empty so the employee brings me 2 packets of ketchup for four fries. Again I was asking too much when I asked for more. They said they fix the drink depenser went back to get drinks again and it still said empty. I had to personally show them that it was not working cuz the argued it was. Then I got well we can fill it in the back. I'm like ok deal. Lol. So by time I sat down my food was cold and not really sure if it was warm at all to begin with cuz the cheese on my burger was still cold and not melted. Was so aggravating I just asked for my money back and that was overly complicated for them. Finally ended in me just getting straight 6.00 back. I was over it and never got frosty's I took my grandkids down the street for ice cream

Roberta Lawler

Worst JBC ever!! Stalebun, dry meat and old salad dressing!!! Window guy was not nice either!!! Asked for mayo, was told they don't have any, well there was a dab of it on that JBC, but glad they were out. It was old, and spoiled!!! Ordered a small fry, didn't get one packet of ketchup, but wouldn't have helped anyway, fries were cold... never again!!!!

Customer service was terrible and food was nasty not once but twice

Amanda Patterson

Grabbed some food on the way home and found this in my drink. Not quite sure what it is.

Michael Gilbertson

This Wendys has provided the absolute worst experience multiple times now. I always come for A Baconator, and they always cheat me on the bacon. Two slices of bacon an inch and a half long on each layer is so far from correct it is unbelievable they could tell me to my face that there is nothing wrong with that. It is not a one time occurrence. They are not apologetic or helpful. Do not eat here.

Bre Carpe

Woman that took our order yesterday 7/29 sounded bothered & annoyed. The one who took our payment wouldn’t even respond when I said thank you. Just stared. Another girl was shaking our lemonade with her hand all over the cover. We asked for another cover & they both seemed annoyed. The one shaking it walked away. Didn’t really trust eating the food after that. Waiting long to get these stale fries that looked like they were the leftovers for the day. Sandwich was the new hot honey chicken & it was good. That’s the only good thing about this one order. We waited long on the side parking to receive the order then again the girl wouldn’t respond to being told thank you. Just handed me the bags, little eye contact, looking annoyed & walked away. I wish I could take my niceness back lol they didn’t deserve it. This is the closest Wendy’s to us but I’ll find another one or eat elsewhere. Rude customer service & food is blah! Leaving this review made me realize it has so many other bad & similar reviews! Never coming back.

cade salois

received these through doordash (yes they also received these), they are SWIMMING in oil, the fries are barely cooked, the bacon is cold, and the cheese looks like it was melted under a heat lamp. absolutely disgusted, they put zero care into the quality of food that they make. (would give 0 stars it i could)

Hannah Harvey

The bun of my chicken sandwich literally had mold on it, and half the time at this location I have to repeatedly state my order or correct my order. No intention of ever returning to this particular Wendy's.

Walker Texas Ranger

The store is locked all the doors on the store are locked today I’m documenting the time and date is March 6 of 2023 at 6:40 PM. That’s a Monday The store is completely locked and there are people in the back eating and playing on the phone I’m looking through the window at them now. I’m a business owner. If this was my store, I would fire everyone at my expense and start over new. It’s difficult to leave any review above zero star when employees will not even acknowledge a customer. Drive through is open. There are No signs stating that the Inside is closed. Been here several times and same locked doors no sign on doors. You don’t like this? Criticism is helpful. I welcome it. My business does batter when I know the problems and fix them.

Diana Nolan

This location has consistently served me refried fries when I ask for no salt fries. High BP prevents me from just getting regular fries, but I don't mind waiting on food, but only when it's edible. Someone needs to let them know that dipping cooked fries a second time doesn't burn away the salt, and makes fries soggy and burnt. Just drop new fries, y'all act like it's coming out of your paycheck... I'm having to wait on my order anyway, it should be worth it at least.. would you eat fries that's been dipped twice? Laziness. They should keep these bags year round with the way food quality has declined .

Dustin Engel

So my order was being picked up and the ladie who was putting my daughters order together she used her bare hands to put apples into a cups and also scratched her head prior to it. Very very disgusted people should be fired for this

Ali TAvAK

ATTENTION PLEASE: DO NOT CONSUME THEIR FOOD, PLEASE!! I’ve been VIOLENTLY throwing up for the past 15 minutes after having a meal from this restaurant. I haven’t eaten anything before this meal and I am sure this has caused it. Please, for your safety, do not eat here!!!

Lisa

We don’t typically indulge in fast food, but I was eager to try Wendy’s new Saucy Nuggs. Unfortunately, my experience left much to be desired. I ordered a 10-piece serving with Buffalo sauce, but the nuggets were swimming in an overly salty sea of sauce. I could only manage to eat four pieces. To make matters worse, the French fries were disappointingly stale. Overall, I can not recommend the Saucy Nuggs; they were quite terrible.

Rodney Prak

Whoever works til closing really needs to stop being lazy. I spent $40 worth of food on uber eats for 2 baconators, baconator fries, 10 nuggets, and a cookie. Well I did not get no nuggets, no cookie, no baconators, or no sauce. They gave me 4 tiny burgers that felt like they just came out the fridge. Super cold and I mean cold not room temperature. Extra hard room temperature fries as well but no baconator fries. No sauce and the drinks are even wrong. It’s like whoever is closing just said “throw this in the bag we are closing in 30 mins anyways” oh and I forgot to mention I asked for the burgers plain. Meat only and this is what I get.