They gave my family old dark chicken a dog wouldn’t even eat we had a large order that chicken might had been cooked at 10:30 we went to this location at 3:00 very disgusting everything was very nasty cold I’ve even lukewarm just cold

Whitney N

I stopped by to test this location before placing a catering order for my crew — and I’m glad I did, because this experience showed me exactly why I always test first. I had to repeat my order seven times, and they still managed to get it wrong twice. After waiting an extended time in the drive-thru, I was given the wrong combos and cold food. I work just two minutes away, so there’s no reason the food should’ve been that cold except poor service. Between the rising cost of gas and food, no one should have to deal with that level of frustration. Because of this, you’ve lost a catering order for a 40+ person construction team. I won’t be back, and I’ll be letting my crew know to avoid this location too.

Quinton Walker

One thing about me is I am lazy I will not sit somewhere and write a review. But I have never been more disappointed in my life, my fried pickles were missing the gravy was cold and they gave me bottom of the bag chicken ALSO cold btw. I understand they don’t get paid enough, as a server neither do I but I spent my hard earned money on this food and it’s foul. Do better

Esther

If you read my reviews, 9 times out of 10, they're positive reviews. But the food I got yesterday at this location was SO BAD that maybe a bad review will help correct it? I went there about 4 pm, and all I ordered was two fried chicken legs. No sides, no drink. That's it. Just chicken. This chicken was so dry. It was obvious to me that it was old chicken that had been sitting there for a long time. I think they tried to salvage it by reheating it in a microwave. They also threw in a dry, hard, crumbly biscuit that was so hard on the outside that my guess is that it had been reheated at least three times. I almost lost a tooth trying to bite into it. It was awful. And expensive. $7 for that crappy excuse for fried chicken. Again, JUST chicken. And they couldn't be bothered.

Savannah McGuire

I put in an order on uber eats for pickup for myself. I went to the drive through, gave them my name.They said they had the order and to pull around to the window. I get to the window and they say they never had my order and then come back and say someone already picked up your order from uber, and it was a delivery. They blatantly lied to me and did not give me my food I had paid for when they were the ones who gave my food to the incorrect people. Then I call back and ask for the store manager's name, and they tell me they don't know it. A bunch of young kids who don't care working here and management is worthless.

Snappy C

I am waiting for someone to tell me this was all a joke. Drive thru order that took longer than it should considering the shape of the food. The order of okra was burnt, the order of potatoes was soured, rolls idk how to describe the taste other than not good, chicken you could use in a pick up match of baseball it was so hard, and cheddar poppers dark on the outside cold in the middle. The only thing we ordered that was edible was the gravy and hardly enough to feed 4 people. I tried to call, but the phones doesn't work. I would pass this location up and use any other. A wasted $41 and a hungry family.

gage

The person at the window was nice but they gave me the smallest tenders ever. Definitely won’t be coming back to this location I recommend the basswood location if the tenders are small they throw extra

Sam Nguyen

Tenders are literally not edible, super hard and dried. Whomever took my order got it wrong and refused to correct it.

Rita Mack

They young lady who took my order completely disregard my wishes for fresh fries. Not fries sitting under a warming lamp. She had someone give me my food who was shocked when I refused the fries. Which made me wait 7 more minutes in the drive thur. If I’m paying my moment for money for something please respect my wishes.

Kayza Mallet

Gabriel is completely unprofessional when it comes to servicing a customer. Very nonchalant and unhelpful. I was told that I can leave if my order is wrong and I haven’t even touched it. Farrah please assist since he said you’re “busy”. All I asked for was spicy tenders. He got rowdy and called the police so I’ll be back!

Tyrone Sweeney

Out delivering today, got hungry, stopped at chicken express to grab some whole wings, asked if they would cook them fresh, they said yes but a 15 minute wait, took my money and I waited and watched all these people go through the drive-thru behind me. I waited so long I had to call them to see if my order was ready, they say, we'll bring it to you. I take the bag but the food is not hot. If it was cooked just now it should have been hot. There was no excuse for this.