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Popeyes

Chicken · Abilene

3.0 · 917 reviews Google
www.popeyes.com

About Popeyes

En Popeyes, te invitamos a disfrutar del auténtico sabor de Louisiana con nuestro famoso pollo crujiente, sándwiches irresistibles y patatas fritas que te encantarán. Sumérgete en una experiencia de comida rápida única, donde la calidad y el sabor sureño se unen para deleitar tu paladar. ¡Te esperam...

En Popeyes, te invitamos a disfrutar del auténtico sabor de Louisiana con nuestro famoso pollo crujiente, sándwiches irresistibles y patatas fritas que te encantarán. Sumérgete en una experiencia de comida rápida única, donde la calidad y el sabor sureño se unen para deleitar tu paladar. ¡Te esperamos en Abilene para compartir contigo nuestra pasión por el buen pollo!

What Customers Say About Popeyes

Customer experiences at this Popeyes are mixed. While some appreciate the friendly staff and clean environment, many report slow service, incorrect orders, and issues with food quality. Several reviewers mentioned problems with the drink machine and overall store condition.

Popular Dishes

classic chicken sandwich fries sweet tea Mac n' cheese chicken tenders mashed potatoes ghost pepper wings

Best For

Quick Bite

Tip: Be prepared for potential delays and double-check your order before leaving.

Features

📶 WiFi 🌳 Outdoor 🅿️ Parking 🚗 Delivery Accessible 🍽️ Lunch 🌙 Dinner
🎯 Casual Trendy 👨‍👩‍👧 Family 👥 Groups

Frequently asked questions about Popeyes

Popeyes is located at 4425 Ridgemont Dr, Abilene, TX 79606, Abilene.
Popeyes offers chicken cuisine.
Popeyes has regular opening hours. Check their profile for updated schedules.
Popeyes offers the following services: dine-in, takeaway, delivery.
The most recommended dishes at Popeyes based on customer reviews are: classic chicken sandwich, fries, sweet tea, Mac n' cheese, chicken tenders.
Popeyes is ideal for quick bites.
Customer experiences at this Popeyes are mixed. While some appreciate the friendly staff and clean environment, many report slow service, incorrect orders, and issues with food quality. Several reviewers mentioned problems with the drink machine and overall store condition.
Be prepared for potential delays and double-check your order before leaving.
917
Reviews

Popeyes Abilene Reviews

3.0
917
5★
32%
4★
14%
3★
11%
2★
9%
1★
33%
Reviews (20)
Steve Monty
Steve Monty

The establishment is spotless and I love the staff. My son and I were there about 8: 45 at night. They were so uplifting with their attitudes, they even got my son to sing a rap song that he wrote. It was warm and inviting place to enjoy. Oh, yeah. The food was great as usual at Popeyes!!

Tony Smith
Tony Smith

⭐️⭐️⭐️☆☆ I recently stopped by the Popeyes in Abilene and had a pretty decent experience overall. The highlight of my visit was definitely the customer service—starting with the cashier, Malachi, who was friendly, patient, and made the ordering process smooth and pleasant. It’s always nice to be greeted with a smile and helpful attitude. The restaurant itself was clean, which I really appreciated. Tables were wiped down, and the dining area looked well-kept. That kind of cleanliness goes a long way. Service was also pretty quick. I didn’t have to wait long for my food, and everything came out hot and fresh. That said, while everything was solid, nothing really wowed me enough to push it past three stars. The food was okay but not exceptional, and there wasn’t anything that really stood out beyond the basics. Still, for a fast food stop, it gets the job done! Would I return? Sure—especially if Malachi’s working the register.

Austin Ryan
Austin Ryan

Employees were kind, but I feel like I waited over 20 minutes for no reason when I got home, and my order isn't even remotely correct. I ordered a classic chicken sandwich, fries, large sweet tea (correct), bacon and cheese classic chicken sandwich, Mac n' cheese, med sweet tea (received regular classic chicken sandwich), 5 piece spicy tender, large mashed potato, large unsweet tea (I received a second large Mac n' cheese instead of potato), and I received an extra classic chicken sandwich that I didn't order. I'm genuinely confused about where the disconnect was because my receipt shows what I ordered, but my bag did not. For $43.48, you'd expect the order to be correct.

Jocelyn Arroyo
Jocelyn Arroyo

The workers are nice:). The food was ok expensive for what it was tho💀 the chicken was extra dry🥲 the Mac and cheese was a blob of cheese😭probably like 5 noodles in there. The mashed potatoes are probably the fakest mashed potatoes I’ve ever had. It was my first time having Popeyes lol I was expecting for the chicken to actually be spicy but it’s not spicy at all I should’ve read the reviews before going tho.

Naika Malveaux
Naika Malveaux

This place seems to be on its last legs. The workers seem depressed and under paid. No energy at all. Drive thru wasn't working. Drink machine wasn't working. The whole place just seems miserable. Which sucks because Popeyes is one of the best fast food chicken places. I feel sorry for the employees most. You can tell the place lacks leadership and interest.

Travis
Travis

The employees are slow, loud, and are too busy joking around with each other to have made this experience enjoyable or even normal at that. I hardly ever give under 3 star reviews because I give a few chances for a place to get their stuff together, but this chicken establishment should be more focused on cooking and serving chicken. Not cutting up and cackling like them. Completely unprofessional to be honest, even for a fast food joint.

Don Collins
Don Collins

I would avoid. Waited almost 45 minutes in the parking lot for a drive through order only to find out they lost it had to remake it. Of course they had to cook more so add another 20 minutes. Drive through is packed. Lack of organization in the kitchen is really apparent if you have to go inside to inquire about your order. I don't mind waiting but this is a bit excessive. I doubt I will visit this location again. Second time now with a wait like this. At least the first time they did not loose my order.

Joey Alexander
Joey Alexander

Went through the drive through it was five in the evening, asked for 16 piece family pack she said that will be about a 25 minute wait , told her couldn't wait that long she said how about some tenders then she says oh that will be a wait too, I just drove off what kinda chicken joint dont have any chicken ready at five in the evening on Friday knowing people about to get off work and hitting the drive through, Popeyes should fire every single person working at that time and hire people with common sense.

Gerald V
Gerald V

I’m sorry I disturbed your leisure, when I asked for ghost pepper wings I expect them in decent condition. Not a fresh batch with uneven seasoning thrown on it. Blame the big boy in the front desk for this review.

Anson Li
Anson Li

Avoid at all costs. Very poor service, don't even know how to use their own payment systems. Didn't answer the drive thru despite calling for 5 minutes. Not worth 忙

Amber
Amber

Nothing but females work here and they are horrible workers rude of them the heavier one locked the door as my husband was walking up it was only 8:30-9 pm they need new workers and new management! It’s only one good workers and that’s the young man that’s at the register sometime ! Popeyes is continuing to go down hill

Adam Herrera
Adam Herrera

Trash. Just ate here and my drink had a squiahed bug in it. The drink machine is brokem so they fill them up behind the register. After I drank the big juice and saw the bug, all the cashier did was give me a new cup, real nice. The bug was not your fault but not checking the cup before filling it was, if your staff cares so little about their job thats your problem, as dor me i vote with my wallet, never coming here again.

Sassie Ray
Sassie Ray

Made an online order with specific details to the type of meat needed for a nine piece box. The box was filled with opposite of what was requested. 1) the order was not ready when I got there 2) if they didn’t have the requested pieces of meat to make the order, they didn’t even have the courtesy to communicate that they didn’t have it. Always check your order before you leave this location. Poor customer service.

Alexis Saunders
Alexis Saunders

So extremely slow, felt like I was watching them cook and service in 0.02x speed. Did not received acknowledgement when walking in the door, stood unacknowledged for some time before being seen, and forgot a part of my order. Had to ask to get it added. Food was good overall, fries were cold and biscuits hard but good at least. Update: pretty sure I got mild food poisoning as me and my fiancee were ill for some time after this. The food was very cold.

Mazen Abusaleh
Mazen Abusaleh

General rule of thumb that I like to follow while eating out: if the food is generally good, each minute you take to enjoy the food item is what it's really worth. Of course, throw it out and it's worthless. $15 on a box full of 5 piece shrimp-sized chicken tenders that felt rubbery, medium fries that clearly sat out for a few hours, and a tea that tasted like it was laced with chemicals (threw it out after the first few sips). It didn't even last me 5 minutes. I spent the same amount for the same thing at other places like Chili's and Raising Cane's, and none of them have ever disappointed me the way this place did. Don't waste your time here.

Lulu
Lulu

Do NOT order from here, whether online or to eat indoors, it's not worth it. People have been ordering from this Popeyes and CONSTANTLY getting the wrong order. This past order I lost about $40 worth of food for my family because these people don't know how to organize themselves and they just gave me someone else's order. They won't even give me a refund over their mistake. The food is dry, the biscuits are tasteless, their chicken is not even cooked well, everything about this location is TERRIBLE. If you value your hard earned money and time DO NOT COME HERE and DO NOT EAT HERE. It's a WASTE!!!

Gina Thomas
Gina Thomas

Arrived in store today around 1 pm. No one was in line and maybe 4 people in the dining area. Stood there for long enough to realize that at no point were we going to be greeted or waited on. A lady in a black shirt came from the back. Still did not greet us. Came to the front and put her back to us to speak to a male associate. We left. No customer service at all

Donajsha Lawrence
Donajsha Lawrence

Customer service is trash. They give you the wrong food the woman told me I ordered garlic parmesan and my receipt doesn’t say that. Also, that is now what I wanted either. I asked for signature hot. The orders take FOREVER and this has happened on several occasions. This is really sad because this is all we have in Abilene and it REALLY is terrible service. Good food. However, the WORST service.

Kevin Bostick
Kevin Bostick

I went through the drive thru before work for lunch and ordered some food and a sweet tea. I went to open my sweet tea because I saw something in it. It turned out to be a roach!! I don't have time to turn around and take it back because I have to be at work! Definitely don’t know how you fill up a cup with a roach in it. And when I tried to call to let them know, of course no one answers. I know where not to get food at now.

Jimmy T
Jimmy T

It was horrible. It started with the crew yelling back and forth from the dining area to the kitchen. Complaining about what each other were doing. Then when our order was brought out it was missing items. Had to wait another 5 minutes to be acknowledged to get said items. Then the 2 piece chicken that my wife got had such a minimal amount of meat and the bones were black, it wasn't edible. We left without finishing our meal. It was disgusting.

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About Popeyes

How to get there

4425 Ridgemont Dr, Abilene, TX 79606

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Highlights

💬
Many Reviews
917 reviews
💰
Budget Friendly
Price level
👨‍🍳
chicken
Cuisine type

Services

🍽️ Lunch
🍾 Dinner
🍰 Desserts
🥡 Takeout
🚚 Delivery
🍴 Dine-in

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery

Restaurant Info

Status
Verified by owner
🕐 Hours Today
10AM-11PM
Rating
3.0/5
💬 Reviews
917
💰 Price Level
$
📞 Phone
+1 325-795-8999
🌐 Website
www.popeyes.com

Amenities

📶 Free WiFi
🅿️ Parking
🌿 Outdoor Seating
Wheelchair Accessible
🚻 Restroom
💳 Credit Cards
📱 Mobile Payments
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Location

4425 Ridgemont Dr, Abilene, TX 79606

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