Taco Bell

Restroom needs a thorough cleaning of walls, mirror, etc, but smelled clean.

Konrad Von Hochstaden

Restroom needs a thorough cleaning of walls, mirror, etc, but smelled clean.

Nicely designed clean new store, employees were friendly. The food was fine but I couldn't believe how small the burrito supreme is now. The ones at Taco Casa are literally twice as big. It's not really a knock against this Taco Bell but whoever is making decisions to shrink the food. And not have tostadas and green burritos all the time.

Scott Hair

Nicely designed clean new store, employees were friendly. The food was fine but I couldn't believe how small the burrito supreme is now. The ones at Taco Casa are literally twice as big. It's not really a knock against this Taco Bell but whoever is making decisions to shrink the food. And not have tostadas and green burritos all the time.

I tell you sour cream, it’s for the whole taco, not the last bite, everyone get your shit together. Nobody should have to leave a review like this.

Jeremy McCabe

I tell you sour cream, it’s for the whole taco, not the last bite, everyone get your shit together. Nobody should have to leave a review like this.

This place puts the absolute minimum of filing on/in any of it's good items. Not the best place to get the big bean burritos anymore. Taco casa bean burritos are 2Xs as big and cheaper. Clean place, fast services but... food is expensive and sparce.

Not a great experience tonight. Some how my order never was never going to be filled because nobody started working on it until I went up to the counter to see where it was at after waiting a good 10 or more minutes. That isn't necessarily what my issue with the place is. The fact that none of the workers came to the counter to ask what what I needed when I went to check on it is. The manager lady who finally came to the counter didn't seem overly concerned about it not being started other than saying they would get it out. Nobody is expecting red carpet treatment from a Taco Bell but you would think if someone walks up to the counter that they would at least be acknowledged fairly quickly. There were plenty of workers back there, a few even glanced in my direction and looked away. Customer care doesn't seem to be a priority at this location. To give an idea of how long it took, a couple ordered their food just prior to myself. They ate their meals and walked out the door before my order was acknowledged.

What was once a very consistent location, has absolutely plummeted in food quality. The chicken is absolutely abysmal - inedible at times. Food is clearly not cooked properly. Management desperately needs to properly train better. Such a shame, used to be a go-to!

Came home with the wrong food again. This happens at this location about every 3rd visit. Frustrating!

Mike

This place puts the absolute minimum of filing on/in any of it's good items. Not the best place to get the big bean burritos anymore. Taco casa bean burritos are 2Xs as big and cheaper. Clean place, fast services but... food is expensive and sparce.

Jeremy Williams

Came home with the wrong food again. This happens at this location about every 3rd visit. Frustrating!

Alec Brantley

What was once a very consistent location, has absolutely plummeted in food quality. The chicken is absolutely abysmal - inedible at times. Food is clearly not cooked properly. Management desperately needs to properly train better. Such a shame, used to be a go-to!

Ari Storms

Theyve forgotten items in meal multiple times. This most recent offense they forgot beef crunchy taco and when I called they just hung up on me. 😭 I miss it.

Nate and Kati Vollmer

Not a great experience tonight. Some how my order never was never going to be filled because nobody started working on it until I went up to the counter to see where it was at after waiting a good 10 or more minutes. That isn't necessarily what my issue with the place is. The fact that none of the workers came to the counter to ask what what I needed when I went to check on it is. The manager lady who finally came to the counter didn't seem overly concerned about it not being started other than saying they would get it out. Nobody is expecting red carpet treatment from a Taco Bell but you would think if someone walks up to the counter that they would at least be acknowledged fairly quickly. There were plenty of workers back there, a few even glanced in my direction and looked away. Customer care doesn't seem to be a priority at this location. To give an idea of how long it took, a couple ordered their food just prior to myself. They ate their meals and walked out the door before my order was acknowledged.

Sad. When you go to fast food you assume its gonna be garbage, but damn.

Phillip Ramirez

Sad. When you go to fast food you assume its gonna be garbage, but damn.

I stopped in today for lunch. And was SEVERELY disappointed. The attitude from employees was disgusting. They were just throwing the orders on the counter for customers with a "here you go" they argued with another customer about what comes on a supreme taco and then tried to tell the customer he ordered his food wrong even though they took his order at the counter not the kiosk. The staff need a serious attitude check i understand having a bad day or even hating your job but dont come to work and make the people that come in to eat miserable with you.

Tonight was an unacceptable experience from this Taco Bell. Sonya, the manager on duty was not empathetic or compassionate with our customer concern. We had ordered from the app and had been mistakenly routed to the Aledo location. We tried to cancel the order immediately upon sending it through the app and also tried to call the store within seconds of the mistake. Rather than meet us with understanding and kindness. Sonya rudely stated that she could not cancel or refund the order and that we would have to come all the way across town to receive our order and that was our only option. Upon arrival when asked for a customer complaint number she was rude once more stating “You’ll have to find it in the app. Do you still want this?” And pointed to our cold order. I would recommend customer complaint coaching for this manager, Sonya… 2/10 would not recommend….

Normally this location does a good job, but tonight they literally shorted me 3 tacos. I drove back and the girl at the front was friendly and professional, but of course all i got was my three tacos. I'm done eating at these shitty fast food places that can't even get your order right. If a company screws up the order, and you have to drive back to get the food after driving home, they should at least give something to make you feel better. A drink while you wait, or cinnamon twists, or SOMETHING. Not taco bell, or at least not this location. They put those stupid slips for a free taco in the bag, after i had to wait for what I should have had when i went up there the first time. Im done.

I’m really disappointed with Taco Bell. I ordered the Carne Asada for almost $7, and what I received was honestly ridiculous. The portion was tiny—just a few small beef cubes—and I finished it in about three bites. For the price, this is unacceptable. Shame on you, Taco Bell. If you’re going to charge premium prices, at least provide a meal that feels like one.

Got multiple orders wrong and mixed match foods in different boxes.

Very disappointed with this place. They do 2-5pm happy hour for drinks. Pulled up at 4:54pm and the line moved slow as a snail. I got to the window at 5:01 and they refused to sell me the drink. 1 minute really? And totally not my fault yall aren’t staffed enough to keep the line moving. I won’t be returning.

I placed my order using the in-store self-service kiosk. I carefully reviewed my order on the screen before submitting it, and everything was correct. I also requested that my receipt be texted to me, but it was never sent. When my drink order was handed to me, it included a drink that I did not order. When I told the employee this was not part of my order, I was asked for a receipt, which I did not have because the text receipt was never delivered. After requesting a printed copy, I reviewed the receipt and discovered additional items that were never ordered, including a chocolate chip cookie ($3.59) and the unknown pink large drink. When we brought this issue to the counter, the employee argued with us instead of helping resolve the issue. There was no effort to investigate the kiosk error, no apology, and no customer service. On top of that, we never even received the mystery cookie that was never ordered. I don’t even know Taco Bell sold cookies. I ultimately had to walk out because the situation was not being handled professionally. This is the second time this exact issue has happened, previously at the Weatherford, TX location. There is clearly a problem with the self-ordering system adding items customers did not select. If customers are not carefully reviewing their receipts, they are being charged for items they did not order, and when concerns are raised, staff are dismissive rather than helpful. This is extremely concerning and unacceptable. I will be contacting Taco Bell corporate to report this issue. Customers should not have to fight to correct inaccurate orders, and the kiosk system needs to be investigated immediately.

wavyhourz

Got multiple orders wrong and mixed match foods in different boxes.

Andy Manly

Tonight was an unacceptable experience from this Taco Bell. Sonya, the manager on duty was not empathetic or compassionate with our customer concern. We had ordered from the app and had been mistakenly routed to the Aledo location. We tried to cancel the order immediately upon sending it through the app and also tried to call the store within seconds of the mistake. Rather than meet us with understanding and kindness. Sonya rudely stated that she could not cancel or refund the order and that we would have to come all the way across town to receive our order and that was our only option. Upon arrival when asked for a customer complaint number she was rude once more stating “You’ll have to find it in the app. Do you still want this?” And pointed to our cold order. I would recommend customer complaint coaching for this manager, Sonya… 2/10 would not recommend….

Marcus Aurelius

I’m really disappointed with Taco Bell. I ordered the Carne Asada for almost $7, and what I received was honestly ridiculous. The portion was tiny—just a few small beef cubes—and I finished it in about three bites. For the price, this is unacceptable. Shame on you, Taco Bell. If you’re going to charge premium prices, at least provide a meal that feels like one.

Vernon Blackledge

Normally this location does a good job, but tonight they literally shorted me 3 tacos. I drove back and the girl at the front was friendly and professional, but of course all i got was my three tacos. I'm done eating at these shitty fast food places that can't even get your order right. If a company screws up the order, and you have to drive back to get the food after driving home, they should at least give something to make you feel better. A drink while you wait, or cinnamon twists, or SOMETHING. Not taco bell, or at least not this location. They put those stupid slips for a free taco in the bag, after i had to wait for what I should have had when i went up there the first time. Im done.

Samantha Jackson

Very disappointed with this place. They do 2-5pm happy hour for drinks. Pulled up at 4:54pm and the line moved slow as a snail. I got to the window at 5:01 and they refused to sell me the drink. 1 minute really? And totally not my fault yall aren’t staffed enough to keep the line moving. I won’t be returning.

Angel Perez

I highly recommend that you do not come here with the family, we decided to stop by after school with my family , we ordered and everything was fine until we got up to the window to pay , we decided to make some changes to our order and the lady who was at the windows decided that she was not going to change our order and passed it on to another co-worker , as we explained that we wanted to change to dorito tacos , I am assuming that they were either having a bad day or they have a nasty attitude because they were telling us that we couldn't do that because they was no tacos on our order , and we told them it's fine just add them , I guess they were not having it because he went and sighed placing his hand on his face (Like I wasn't going to notice him) , we got our order and guess what (It DID have tacos) so that means we paid for additional tacos instead of them just changing the tacos from the order to the nacho ones , I am beyond disappointed, and the food was cold ! just horrible service , if you are in or residing on Aledo , I would not recommend going to Taco bell , I am never taking my family there again !