Starbucks
Coffee shop · Antioch
About Starbucks
En Starbucks, te damos la bienvenida con el aroma inconfundible de nuestros cafés de alta calidad y un ambiente acogedor. Desde nuestros clásicos espressos hasta deliciosos bocados, te ofrecemos un espacio perfecto para relajarte, conectar y disfrutar de un momento especial. Conéctate a nuestra WiFi...
En Starbucks, te damos la bienvenida con el aroma inconfundible de nuestros cafés de alta calidad y un ambiente acogedor. Desde nuestros clásicos espressos hasta deliciosos bocados, te ofrecemos un espacio perfecto para relajarte, conectar y disfrutar de un momento especial. Conéctate a nuestra WiFi gratuita y déjanos ser parte de tu día a día en Antioch.
What Customers Say About Starbucks
This Starbucks is praised for its friendly staff, fast service, and clean atmosphere. Many reviewers specifically call out employees like Lauren, Semetrice, and JP for their exceptional customer service. Some negative reviews mention inconsistent drink quality and slow service at times.
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Tip: The staff is very accommodating and friendly. They are patient and always greet you. If you have a specific drink in mind, they will make sure they get it right.
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Starbucks Antioch Reviews
My name is Woodrow Lucas and I live with mental illness. The atmosphere, staff, and Green Tea at the bell rd. Starbucks are nothing short of miraculous in assisting me with my recovery. Kudos to Starbucks for its ethos and committment to service.
This is by far the best Starbucks in the Antioch area. The employees were so kind helping me figure out my drink order and gave me some great recommendations. Will definitely be coming back!
I always stop at this Starbucks when I’m in the area. You can tell that it is well run. The service is fast, they always get my order right, and the staff are kind and professional.
When I lived in Antioch this was my GO TO Starbucks! The customer service is so top tear. I feel like I’m always sitting in lines forever when I go to other coffee shops but this locations lines go by SO FAST! The lady there (I think her name is Lauren) is always so positive and friendly. I cannot say enough good things about this location.
I always love coming here when I’m in the area! They always get my order right and not too heavy on the milk(most places I’ve been to lately pour more milk than coffee & I always get an extra shot or two) Lauren was the sweetest! She was very respectful and got my order out in a timely manner! I’ve been twice this week and wish this location was closer to me.. shout out to Lauren for making my day a little brighter !!! (The rest of the team was nice too but Lauren was the over achiever!)
I always have a wonderful experience at this store! Whether that’s my early morning coffee before work or late night pick me up they great me with a smile and a great service! I told employee Lauren to make me something fall with cinnamon ( how original) and she totally crushed it! 10/10 recommend !!
My experience at this location has always been great! My stepdaughter and I love coming here to visit with the baristas. They’re always so friendly and extra kind to my girl!
I have both been thru the drive thru and stepped food inside the store. I wanted to start by saying the staff was super nice and very helpful. They are patient and always greet you. Inside the store the location is extremely clean, organized and has a great flow. There are plenty of chairs and tables and couches. The bathrooms were clean and full of supplies. All the menus had bright lights and it was very easy to read everything. The examples or display products looked fresh and well placed. The drinks were made quickly and correctly. Overall I would highly recommend this location and look forward to many more coffees in the future. Keep up the great work!
My boyfriend and I love coming to this location which is where we met. Service is good and I know the staff tries to accommodate everyone as fast as they can. Drinks and food are tasty and the facility is fairly clean.
Not A Critic Just A Customer 🥰 5/31/24 THUMBS UP 💎 Breakfast hours Nice location, easy to find, easy access. Great friendly Customer Service with a smile💯💯💯 Right off I-24 , great for travelers! easy off, hop right back on interstate. Very popular and can get busy at times which is to be expected 😊 They seem to service customers quickly through the lines with ease, overall Great experience! makes for a Great day! 🥰 Cheers to you Starbucks 🎉
It may be me but I'm just confused why they look as you as you pay. The tip screen comes up first... Shouldn't doing their job be a normal standard...that's paid by their employer? And shouldn't we get the product we pay for before even deciding if someone has gone above and beyond?
Every time I come here, it’s always something. Not the best Starbucks. The coffee seems to taste burned and the iced drinks are always too watery, the blended drinks are never good. The quality you think of is just not at this location. The staff is nice but not as knowledgeable as you would expect. But it is close and I no longer expect much - so I am not disappointed.
Angelique or Angela couldn’t see her name clearly. Drive service has no proper etiquette,people skills. Basically not nice .
Waited over 10 minutes in the drive-through line. Called told them that I was a nurse on break. Needed to hurry up and get back. They still took forever not happy with the service. I understand places are shortstaffed, but get some stuff in there
Really sad to have my first experience to go so unfortunate and unwelcoming. Definitely will not return! Placed my order for a Caramel Latte Bruelee and Gouda sandwich… After waiting more than 15 minutes in an empty Lobby someone finally asked the name on my order. Which had been sitting and no one ever called my name.
My frappe was tasteless and was poorly made. The worse frappe I’ve ever had! Also, passing a dripping cup out the window without feeling a need to wipe down the cup or at minimum including napkins so I can wipe down my own cup is not only a lack of customer service but also shows a lack of pride in your role. And why do I always have to ask for napkins with my order & in turn, the employees initially seem to be oblivious to the location of where napkins are stored. All in all, I paid for a product that I did not receive & the service has a lot of room for growth.
Employee named Lauren that works on drive through was rude and disrespectful if you don’t tip. She will snatch the tablet from you if you miss tip one day lol. why would I tip again to a rude and disrespectful person. She ruined this location for me and I’m never coming to this location again while she is there.
While most of the staff are usually kind and professional, one employee named Lauren treated me with extreme rudeness. During my visit, I was charged twice for my order, even after I showed proof that the first transaction had gone through. When I politely asked for a receipt, she refused to provide one and proceeded to raise her voice at me. This was unprofessional and completely unacceptable. No customer should ever be double-charged, denied a receipt, or spoken to disrespectfully. As a loyal customer, I expected much better service and courtesy. Unfortunately, this interaction has left me feeling frustrated and unwilling to return to this location again. If anyone sees a worker named Lauren please be aware of her charging your card twice.
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5315 Hickory Hollow Pkwy, Antioch, TN 37013
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5315 Hickory Hollow Pkwy, Antioch, TN 37013
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