Shipley Do-Nuts
Donut · Austin
About Shipley Do-Nuts
At Shipley Do-Nuts in Austin, we're dedicated to serving up a warm and welcoming experience for our customers. Our team is committed to providing exceptional customer service, making every visit feel like a treat. From our freshly baked donuts and kolaches to our expertly crafted espresso drinks and...
At Shipley Do-Nuts in Austin, we're dedicated to serving up a warm and welcoming experience for our customers. Our team is committed to providing exceptional customer service, making every visit feel like a treat. From our freshly baked donuts and kolaches to our expertly crafted espresso drinks and smoothies, we've got something for everyone. We're proud of our friendly staff, who are always happy to help, and our convenient services, including delivery, drive-through, and in-store pickup. Whether you're stopping by for a quick breakfast or taking some donuts on the go, you can trust that you'll be leaving with a smile on your face.
What Customers Say About Shipley Do-Nuts
Shipley Do-Nuts in Austin receives mixed reviews. Many customers praise the fast, friendly service and fresh, delicious donuts, especially the donut holes. However, others complain about stale donuts, high prices, and inconsistent quality, particularly with kolaches.
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Tip: Go early for the freshest donuts and a full selection, as they sometimes run out of popular items like glazed donuts in the afternoon.
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Frequently asked questions about Shipley Do-Nuts
Shipley Do-Nuts Austin Reviews
The staff here is so kind and fast! No wonder there's always a line. I know this is a chain but the customer service is outstanding. Keep doing what you're doing! Also, dang good donuts!
Always delicious! Fast & friendly service too!
The staff here is so kind and fast! No wonder there's always a line. I know this is a chain but the customer service is outstanding. Keep doing what you're doing! Also, dang good donuts!
Always delicious! Fast & friendly service too!
First time here at the Lakeway shop,and the donuts were delicious and reasonably priced,which is nice!
Fast and courteous.I went through the drive through today and the donuts I got was fresh and hot very satisfying the best I've had in a long time.
Love these guys they are so sweet 🎂 best donuts around
Love this location! I literally skip the location on Brodie and come straight here. This location has the friendliest staff and they are always happy to help. I definitely see the difference in this location. Thank you!
Stopped after work to get a blueberry donut. The staff were so sweet and helpful. Great staff! That is what the world needs today!!! Thank you!!! 8/29/25 12:30 pm
Shipley Always Have And Always Will Be My Favorite Doughnuts! The Best Doughnuts On The Planet!
Such great customer service especially at 6:30am! Made my day :)
Love these guys they are so sweet 🎂 best donuts around
My favorite place ever. Mark was sooooooo helpful and kind today! People like Mark bring light to this world!
Such great customer service especially at 6:30am! Made my day :)
Fast and courteous.I went through the drive through today and the donuts I got was fresh and hot very satisfying the best I've had in a long time.
Shipley Always Have And Always Will Be My Favorite Doughnuts! The Best Doughnuts On The Planet!
Love this location! I literally skip the location on Brodie and come straight here. This location has the friendliest staff and they are always happy to help. I definitely see the difference in this location. Thank you!
Stopped after work to get a blueberry donut. The staff were so sweet and helpful. Great staff! That is what the world needs today!!! Thank you!!! 8/29/25 12:30 pm
The manager is amazing and her team is always so quick and cheerful! My kiddos love the donut holes! Def going back!
Went by twice in afternoon and they were out of regular glazed donuts, so go early. They currently only have drive through and you cannot see available selections so that makes ordering difficult. The staff are very friendly. Donuts are good but a little on the heavy side. The Donut holes were lighter and better than the whole.
Went by twice in afternoon and they were out of regular glazed donuts, so go early. They currently only have drive through and you cannot see available selections so that makes ordering difficult. The staff are very friendly. Donuts are good but a little on the heavy side. The Donut holes were lighter and better than the whole.
Donut Fanatic's Honest Take: Skip This Spot for Your Donut Fix I'm always on the hunt for the best fried dough. This place, unfortunately, just didn't hit the mark. I tried a few different kinds, and honestly, none of them were anything to write home about. The blueberry donut was surprisingly hard and practically inedible, which was a real disappointment. I also tried the crème-filled, with a darker-looking dough. It was the best in the box yet still not worth the calories! And the classic glazed? It just lacked that light, airy, melt-in-your-mouth quality you crave in a truly great glazed. I don't want to be overly harsh, and I know Austin is fantastic for so many other culinary delights. But for my fellow donut lovers out there, if you're looking for a memorable donut experience, you might want to try another spot. We had to toss them! 2 stars because I’m sure there is worse somewhere!
Donut Fanatic's Honest Take: Skip This Spot for Your Donut Fix I'm always on the hunt for the best fried dough. This place, unfortunately, just didn't hit the mark. I tried a few different kinds, and honestly, none of them were anything to write home about. The blueberry donut was surprisingly hard and practically inedible, which was a real disappointment. I also tried the crème-filled, with a darker-looking dough. It was the best in the box yet still not worth the calories! And the classic glazed? It just lacked that light, airy, melt-in-your-mouth quality you crave in a truly great glazed. I don't want to be overly harsh, and I know Austin is fantastic for so many other culinary delights. But for my fellow donut lovers out there, if you're looking for a memorable donut experience, you might want to try another spot. We had to toss them! 2 stars because I’m sure there is worse somewhere!
I love Shipleys, probably ate there every. Day in houston. Austin is a different story. 3 dollars for a small kolache and i consistently get dry ones. Im tired of it...
Took one bite of my donut and it tasted stale and hard and just plain wrong, took a look at the bottom and I find what looks like MOLD! My kolache was fine, the other donuts were dry, and I didn’t notice this til after I ate my other items 😩 Update: I called and they tried to claim it was just yeast but it was not on my other 2 donuts and it tasted old and stale
UPDATE 06/04/2024 - DO NOT go to this location, SHIPLEY’S corporate/quality control should shut this location down: THIS IS NOT UP TO SHIPLEYS STANDARDS. Why am I getting cold donuts at 7am?!?! I will never visit this location again. This location used to be another donut shop and it’s clear someone just franchised out a Shipley’s here… this place doesn’t have the things needed to deliver a quality Shipley’s donut experience. ————————————— precious review below ——————————- I grew up on Shipley’s donuts, I love the donuts there. But this location has some issues. I’ve been a few times since this location’s opening and it’s clear this location isn’t being run well. I ordered a mixed dozen box of donuts, and rather than the employee picking donuts out and putting them in a box, she grabbed a premade box from the bottom shelf of the counter. Suspect. I even joked: “Well, how long have they been there?” she didn’t answer, but upon opening the box I can tell that these are leftover yesterday’s donuts or from way earlier this morning. It’s not even the right selection for the mixed dozen. This all happened today, on a Sunday morning at 10 AM. Also, they ran out of coffee and I didn’t have the time to wait for them to brew an entire new pot. It’s a simple product, donuts and coffee, but it’s the little things that matter the most. Fresh coffee, fresh donuts…. Not cold smushed donut holes. Disappointing.
Ordered a larger order for a company meeting. Donuts were fine, but ALL the kolaches (2 dozen) were raw and undercooked. I sent them feedback but never got a message back. I tried to be reasonable and wait few weeks for response but it’s been over a month. Honestly unacceptable as I have my assistant order here once a week for the office.
I love Shipleys, probably ate there every. Day in houston. Austin is a different story. 3 dollars for a small kolache and i consistently get dry ones. Im tired of it...
Took one bite of my donut and it tasted stale and hard and just plain wrong, took a look at the bottom and I find what looks like MOLD! My kolache was fine, the other donuts were dry, and I didn’t notice this til after I ate my other items 😩 Update: I called and they tried to claim it was just yeast but it was not on my other 2 donuts and it tasted old and stale
Ordered a larger order for a company meeting. Donuts were fine, but ALL the kolaches (2 dozen) were raw and undercooked. I sent them feedback but never got a message back. I tried to be reasonable and wait few weeks for response but it’s been over a month. Honestly unacceptable as I have my assistant order here once a week for the office.
UPDATE 06/04/2024 - DO NOT go to this location, SHIPLEY’S corporate/quality control should shut this location down: THIS IS NOT UP TO SHIPLEYS STANDARDS. Why am I getting cold donuts at 7am?!?! I will never visit this location again. This location used to be another donut shop and it’s clear someone just franchised out a Shipley’s here… this place doesn’t have the things needed to deliver a quality Shipley’s donut experience. ————————————— precious review below ——————————- I grew up on Shipley’s donuts, I love the donuts there. But this location has some issues. I’ve been a few times since this location’s opening and it’s clear this location isn’t being run well. I ordered a mixed dozen box of donuts, and rather than the employee picking donuts out and putting them in a box, she grabbed a premade box from the bottom shelf of the counter. Suspect. I even joked: “Well, how long have they been there?” she didn’t answer, but upon opening the box I can tell that these are leftover yesterday’s donuts or from way earlier this morning. It’s not even the right selection for the mixed dozen. This all happened today, on a Sunday morning at 10 AM. Also, they ran out of coffee and I didn’t have the time to wait for them to brew an entire new pot. It’s a simple product, donuts and coffee, but it’s the little things that matter the most. Fresh coffee, fresh donuts…. Not cold smushed donut holes. Disappointing.
If you like stale donuts this is your place. I've been here several other times thinking they would improve. Its the same everytime. Just stale/bland donuts
If I could leave, no stars, I would So having to leave town early to go on a trip finally found a donut shop that was open at five So pull up at 5:15 took them over 10 minutes to come to the window Then when they finally come to the window, I tell them what I need for my order they proceed to tell me that none of what I needed is ready because they had to do several big orders. I said I thought you guys open at five and she said yes, but due to having all the big orders that they weren’t able to accommodate anything that I wanted.
Went in as they were closing yesterday. Got charged $4.50 for 3 small plain cake donuts. Couldn’t believe it. Never again. Total scam.
I was extremely upset how my order for my daughter’s birthday went on Saturday…I went into this location on 7/23 and place a special order for a giant donut that pretty much was a dozen donuts in one donut for Saturday 7/26. The manger that took my order told me he would attempt to do it, and if it didn’t turn out he would let me know. Fast forward to Saturday 7/26 I called at 8am because I hadn’t heard from anyone to see when I could pick my order up. The staff that was working had no idea what I was talking about, and the person that took my order was off for the day. They didn’t mute the phone when they called him and I heard the entire conversation that he tried to make it but it fell apart so he didn’t do it. I never received one call or text that they couldn’t fulfill my order. All I was offered was a dozen donuts for my inconvenience. That left my daughter without a cake for her birthday and she was extremely upset. So my husband had to drive 45mins to their competitor to get a large donut cake. I go in this location all the time for donuts and always had a great experience until this past weekend. They left me scrambling the day of my daughter’s birthday.
Supposed to close at 2 on Sunday. Showed up at 1:45pm and it was closed. Update your hours.
Went in as they were closing yesterday. Got charged $4.50 for 3 small plain cake donuts. Couldn’t believe it. Never again. Total scam.
If you like stale donuts this is your place. I've been here several other times thinking they would improve. Its the same everytime. Just stale/bland donuts
If I could leave, no stars, I would So having to leave town early to go on a trip finally found a donut shop that was open at five So pull up at 5:15 took them over 10 minutes to come to the window Then when they finally come to the window, I tell them what I need for my order they proceed to tell me that none of what I needed is ready because they had to do several big orders. I said I thought you guys open at five and she said yes, but due to having all the big orders that they weren’t able to accommodate anything that I wanted.
I was extremely upset how my order for my daughter’s birthday went on Saturday…I went into this location on 7/23 and place a special order for a giant donut that pretty much was a dozen donuts in one donut for Saturday 7/26. The manger that took my order told me he would attempt to do it, and if it didn’t turn out he would let me know. Fast forward to Saturday 7/26 I called at 8am because I hadn’t heard from anyone to see when I could pick my order up. The staff that was working had no idea what I was talking about, and the person that took my order was off for the day. They didn’t mute the phone when they called him and I heard the entire conversation that he tried to make it but it fell apart so he didn’t do it. I never received one call or text that they couldn’t fulfill my order. All I was offered was a dozen donuts for my inconvenience. That left my daughter without a cake for her birthday and she was extremely upset. So my husband had to drive 45mins to their competitor to get a large donut cake. I go in this location all the time for donuts and always had a great experience until this past weekend. They left me scrambling the day of my daughter’s birthday.
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About Shipley Do-Nuts
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1945 W William Cannon Dr, Austin, TX 78745
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1945 W William Cannon Dr, Austin, TX 78745
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