Santo Gallo
Chicken · Cdmx
What Customers Say About Santo Gallo
Santo Gallo ofrece pollo rostizado, pero las opiniones son mixtas. Algunos clientes elogian el sabor y la calidad constante, mientras que otros se quejan del servicio grosero, la falta de higiene y la comida recalentada. La frescura y la actitud del personal son inconsistentes.
Popular Dishes
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Tip: Si vas, revisa que el pollo esté recién hecho y pide tu recibo para evitar cobros incorrectos. Evita comprar cerca de la hora de cierre para asegurar la frescura.
Features
What to see nearby
Data from Wikidata
Explore the area around Santo Gallo
Santo Gallo is located in Cdmx, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.
Museums
- Museo de la Radio del STC Metro (A 682m) — museo de la Ciudad de México
- Planetario Joaquín Gallo (A 890m) — centro de divulgación de ciencia y tecnología
Religious Buildings
- Parroquia de la Santa Cruz de Jerusalén (A 474m)
Parks & Gardens
- Parque de los venados (A 970m) — Parque publico de la Ciudad de México
Data from Wikidata
Frequently asked questions about Santo Gallo
Santo Gallo Cdmx Reviews
Riquísimos los pollos rostizados y rancheros estos si tienen sabor y sazón, los complementos igual están ricos pero nada espectacular, precios economicos y atención rápida. Recomiendo el pollo ranchero si les gustan algo picositos, no olviden sus bolillos doraditos de la esperanza.
Communication was top notch. They answered every call and email quickly and thoroughly. Made a stressful process easier
Very tasty chicken
Hoy tuve un detalle con su cobro me pusieron 12 salsas de mas en la compra, después fui a levantar la queja y el chavo que me atendió excelente con el servicio de atención y fue a checar con sus supervisores y de igual manera no tardaron mucho y me regresaron el monto faltante ! Muchas gracias por la atención! Y buen servicio ( ricos pollos)
I've read about several incidents, but in my experience, I've always received good service. The only downside is that they don't make many rancheros compared to the rotisseries.
Good fast food to go. If you are around d the area and feel like fast food (fried chicked) which is tasty and constant good quality this is a good option. It also is besides its bakery sister company so you can also get good gourmet bread, pastries and local Mexican style bakery. This particular site might be very crowded at peak hours so you could spent even up to 40 minutes! In there. Parking is really very limited. So it is better to arrive walking or by public transportation.
My experience with the customer service was fairly good, talking to someone who wasn't from the branch. The necks were cold, for a change, and they only have whole chickens, never half ones. 🙂↕️
Here's the review that no one asked for, no one says, but everyone knows. Like any business, it begins to decline in quality and service when people give it the opportunity to consume its products. Yes, they raised the price to improve quality, and if it's not too much trouble, service. They should pay their employees well and not be like José Sant****, who, aside from not having his production for service, after the line was already like the attached photo, was ineffective in doing his job, since it took 5 minutes for one bag (with 20 people there?). And to top it off, he rounded up the "full package" to $260 (he kept two pesos). I didn't say anything to him, but that shows that the service in the chains is no longer available.
This is a popular roster checken. I haven't bought a checken but it looks nice and clean 👌
La atención es pésima. Casi nunca tienen pescuezos y los pollos ya están embolsados, no sabes cuánto tiempo llevan dentro de la bolsa y fríos. El que me atendió, siempre de malas y casi regañando a los clientes
The chicken is too small, poor service from the person delivering the food.
Today, January 1, 2025, I went to Santo Gallo, Squadron 201, and they placed the already-roasted chickens on the tray where they were preparing the raw chicken. When I told them, they denied it and said, "Oh, we'll clean up right now." Terrible behavior from the elderly man, rude and unhygienic.
Acabo de ver las calificaciones...mal que no lo vi antes. Pedí por aplicación y me entregaron el pollo en una bolsa toda abierta...me cayó realmente mal...escalofrios, dolor abdominal, vomitos diarrea... NO compren ahí, es una porquería
Be careful when buying here, especially if you buy a "combo." It's happened to me twice, and once to a family member. They refuse to give you a receipt and always try to charge you for the sides separately, even when you specifically order the chicken as a "combo." They overcharge, claiming it's a system error and can't be canceled. The first time I went, they pulled this trick on me and charged me for an extra side. On subsequent visits, I've realized that this is their scam at this branch.
The salesman was a real clown; I asked for necks and it turns out they're only available for purchase through an app. What a joke!
I ordered a chicken with sausages, necks, and baby potatoes, but they called me to tell me they didn't have baby potatoes. They refused to cancel the baby potatoes, claiming it wasn't possible, and that if I could, I had to cancel the entire order. But this isn't the first time I've ordered there, and it has been possible to cancel. Very bad service, really.
The chicken was burnt and very dry; it was obviously from yesterday. I had to throw it away. 😡😡They also don't give you a receipt; you have to ask for it, otherwise, there's no way to file a complaint. I've bought here many times, but the last three months have been terrible. I'm convinced I won't be back.
They say they open at 8, but by 9 they still didn't have any chicken. If they're not going to have any, at least change the hours. The first time I came they didn't have any chicken necks and the mashed potatoes tasted awful.
Warning! We bought 3 chickens, sausages, and chicken necks yesterday for a gathering, and 12 of us ended up with severe diarrhea. It's been over a day, and we're still feeling sick. It's irresponsible to sell food in that condition. Don't buy from here if you don't want to get sick. Terrible experience!
I don't recommend them at all. The attendants are very rude. They're disloyal. And the truth is, it's not worth leaving my money there. In my case, I went shopping and they told me I'd have to come back in half an hour, and then they told me I'd have to come back in an hour. Even so, I came back on time, and when I arrived, they refused to deliver the items around 8:30 p.m., which makes me think they prepare for the next day and offer products that aren't from that day. I'm a frequent customer who won't leave his money there again.
Bread is so expensive, and they have to leave it out in the open with all the pollution in the air. It's terrible; it's been almost 30 minutes.
The afternoon clerk has a TERRIBLE attitude. Even when the product is ready, he always says it will take 15 minutes, and he increases the time for every person who asks. He takes ages to ring you up, or he simply ignores you. Awful service.
I ordered fresh chicken to go, emphasizing that it had to be from that day since it wasn't on the grill. The employee confirmed it was, but when I got home, I was disappointed to find an old, dry chicken. At least be honest when offering your products. I used to buy from you twice a week, but I won't be back.
When we arrived we asked how long it would take for them to be ready, they told us 1 hour, we waited that long and when we lined up and ordered them, they didn't want to sell them to us, they told us that "they're no longer coming out" even though there were 3 lines of chickens on the rotisserie, it's not fair that they say they'll be out in a certain time and then change it and no longer want to sell. Although they serve us reluctantly, we liked to buy at this branch because they are always freshly made and they are good, but these deals are not worth it 😿😿
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About Santo Gallo
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Esperanza, Félix Cuevas 920, Col del Valle Centro, Benito Juárez, 03104 Ciudad de México, CDMX, Mexico
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Esperanza, Félix Cuevas 920, Col del Valle Centro, Benito Juárez, 03104 Ciudad de México, CDMX, Mexico
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