Starbucks
Coffee shop · Chicago
About Starbucks
Located in Chicago, our Starbucks offers a familiar coffeehouse experience known for its signature roasts and light bites. Customers appreciate the quick service, especially during busy times, and the friendly staff who strive to fulfill orders accurately. The location provides options for enjoying...
Located in Chicago, our Starbucks offers a familiar coffeehouse experience known for its signature roasts and light bites. Customers appreciate the quick service, especially during busy times, and the friendly staff who strive to fulfill orders accurately. The location provides options for enjoying your beverage, whether you choose to dine-in, take it to go, or have it delivered. While some find the space cozy, others enjoy the accessibility features including wheelchair access. Many rave about specific drinks like the pumpkin cream cold brew and unique creations, highlighting the care taken in preparation.
What Customers Say About Starbucks
This Starbucks at Navy Pier has mixed reviews. Some customers rave about the scenic views and drinks like the pumpkin cream cold brew and sourgummy doohicky. However, many report rude and unprofessional staff, incorrect orders, and higher prices than other locations.
Popular Dishes
Best For
Tip: If you visit, be prepared for potentially long lines and higher prices. Some reviewers recommend specific drinks like the pumpkin cream cold brew, but be aware of possible extra charges for customizations.
Features
What to see nearby
Data from Wikidata
Explore the area around Starbucks
Starbucks is located in Chicago, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.
Historical Heritage
- Navy Pier (A 586m) — amusement pier in Chicago Chicago Landmark
Museums
- Chicago Children's Museum (A 210m) — non-profit organization in the USA
Parks & Gardens
- Milton Lee Olive Park (A 404m) — public park in Chicago, Illinois USA
- Navy Pier Park (A 521m) — park in Cook County, Illinois, United States of America
- Olive Park (A 536m) — park in Cook County, Illinois, United States of America
- DuSable Park (A 610m) — park in Chicago
- Bennett Park (A 799m) — park in Chicago, Illinois, U.S
Other Points of Interest
- 400 North Lake Shore Drive (A 710m) — Rascacielos en construcción en Chicago
- Onterie Center (A 794m) — building in Chicago, Illinois, United States
- Lakeshore East Building I (A 847m) — planned skyscraper
Data from Wikidata
Frequently asked questions about Starbucks
Starbucks Chicago Reviews
Starbucks at Navy Pier in Chicago offers the perfect coffee break with a view! The drinks are as amazing as ever, from classic lattes to refreshing cold brews. You can sip your favorite coffee while enjoying the scenic lakefront. The ambience is cozy yet vibrant—ideal for relaxing, people-watching, or catching up with friends by the water.
My experience with Daniella was surreal. I wanted a drink, unsure of what the menu even is. She knew exactly what I craved to a T, and even explained the sizing. She put so much love and attention to detail into my beverage, even when they were busy.
I was at the pier and noticed they had this Starbucks. The line was very long but the employees were quick to take orders and get them made. I had a kind girl named Daniella get my order and make it. I got a grande ice matcha with four pumps of horchata and extra whipped cream. She was quick to make my drink and I noticed other employees were also quick to make drinks sometimes making more than one at a time. Great service! Pricey but worth it.
This Starbucks is situated the shopping and food court area of Navy Pier.There is a standard coffee menu, counter foods and merch on offer. There are tables just in front of the shop. Otherwise just do take-away. Our espressos tasted fine, as expected from Starbucks.
Very rude staff. Unable to understand the staff not clear signs now Starbucks has also started charging for an extra cup, crazy! No place to sit
Bought a bunch of stuff. Wouldnt serve water and staff we dealt with were unwelcoming. This must be an independent location and not part of corporate. Will not use again.
This is the worst Starbucks I ever went to every employee that was working in afternoon had the nastiest attitude. The manager was completely rude and unprofessional. I am completely disappointed in this location and the people working there. How could you let this go for so long?
The staff and rules of this shop should change , charge unreasonable for addons . Charge for extra cup .
Server named Healy (probably not her name because she knows she was rude) was super rude and no customer service skills very aggressive when I asked for my $11 medium coffee.
I was charged incorrectly. I asked before paying and was told it was just a glitch. When I received my order, I pointed out that it was clearly not a glitch. The customer service was awful, I have never been treated so poorly at a Starbucks. The supervisor only made the situation worse. Her only response to me explaining the issue was: “Do you want a refund? If not, please leave.” Very disappointing experience.
The cashier had the worse attitude she was so rude, they were busy yes but 5 mins before closing she yelled out that they were closed and that were not taking anymore orders, very disrespectful they could’ve had a sign at least if they want to take the last order.
Was here today 12/26/25, the clerk made my drink incorrectly and when I asked her to redo it the correct way she stated she was not doing anything, another employee made the drinks correctly
Employee said coffee is what it is. It was cold and he did not care!
Overpriced! Every single drink here is noticeably more expensive than regular Starbucks stores. What’s even more unreasonable is that when I ordered a Pink Drink and asked for light base (meaning less syrup/juice), they charged me an extra $1.15 for a “customization.” The store manager even told me that if I had a problem, I could “write to corporate.” I could live with higher prices if that’s just how the licensed store operates, but the quality control is unacceptable. I ordered a Honey Citrus Mint Tea and was given a plain mint tea bag in hot water. When I brought it back, instead of making a new drink with a fresh tea bag, they poured out the water and added honey citrus mix to the same used tea bag. That’s ridiculous and totally unacceptable for a place carrying the Starbucks name.
Had a terrible experience here today… particularly with a young Hispanic girl. We went to a bubble tea place for my mom and I wanted a strawberry açaí lemonade, my mom put her boba tea on the display while she took out her wallet to pay because she wanted to treat me, we didn’t even notice when this employee took my moms bubble tea that she had only sipped on two times and threw it in the trash. My mom turned and said: where is my drink? And the girl said: “well we have to keep our store clean so I threw it away” in a rude tone. I asked for the manager and my money back. She went for the manager and came back laughing. Thankful the manager was super kind and understanding and went with me to the bubble tea shop to buy us a new one. If I see this girl here again I’m not going back.
The staff here were rude and unprofessional. When I approached the register, the cashier was playing a game on her phone and kept me waiting until she finished before acknowledging me. There was no greeting or acknowledgment of my presence. I asked for an everything bagel and was told, “We don’t have everything bagel.” When I asked what was available, the only response was, “Plain bagel,” which I ordered. At no point did she confirm my order, ask if I needed anything else, or show basic courtesy. This feedback is mainly for management: consider setting clearer expectations of approximate customer service and providing better training for your staff.
I had one of the worst experiences at this Starbucks. The staff girls were extremely rude and unprofessional. Instead of being welcoming or helpful, they spoke with attitude and made me feel very uncomfortable. Customer service should be about respect and kindness, but this location failed completely. I will not return and would not recommend this store to anyone.
If you want to overpay for experience where bunch of Karens making you a coffee with attitude , this is the right place! Shoutout to the manager i never saw crew this bad
This has been the worst starbucks experience for me, the baristas here don’t deserve a job with that kind of attitude
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About Starbucks
How to get there
600 E Grand Ave, Chicago, IL 60611
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Location
600 E Grand Ave, Chicago, IL 60611
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non-profit organization in the USA
public park in Chicago, Illinois USA
park in Cook County, Illinois, United States of America
park in Cook County, Illinois, United States of America
amusement pier in Chicago
park in Chicago
Rascacielos en construcción en Chicago
building in Chicago, Illinois, United States
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