I select a 4 because Christy gave customer service was wonderful!! The soda machine was giving out more CO2 than flavor. After someone else supposedly fixed the soda machine it had not changed. S…

Located just beside highway and have ample parking and faster drive thru - the floor and tables are not clean. The restroom also need attention. The menu is available and service is faster. The restaurant has lot of sunlight. There was no children’s play area. There were kiosks at which you can order yourself. The cash counter is only one and there was line. Mobile order pickup is faster. The smoke is there inside the restaurant which need extra attention. There is free wifi but the strength is poor.

Amy Scheffel

Our ordering experience was excellent and pick up went smoothly. But when we opened the bag, after we left, the order looked right, but then we opened the wrappers to find not only was the food wrong, it was ice cold, the biscuit was like a stale puck of bread, and the bacon(which we didn't order) looked like bacon bits, but it may have been a half slice at best, the cheese was cold and hard, and one of the hash browns was still frozen in the middle. No we didn't come back to give them an opportunity to fix it because I was afraid they'd spit in the food. I get it. Working in fast food sucks but don't take your micro aggressions out on paying customers. In general, when I'm eating fast food, I have so very few exceptions, but this was just unbelievable. The food quality was barely edible. Our dogs wouldn't even eat it. That's on McDonald's but the people preparing it, packing, and sliding it down the food chute saw what they were serving, so no excuse there. I'd say do better, but I'll just never come back, and not because I think they'll actually care, but I won't come back because this doesn't seem to be a one off issue. This seems to be the standard.

Ordered breakfast 3 burritos sausage MC griddle suppose to be 3 hash browns and a sausage biscuits and gravy and an apple pie and strawberry cream pie. I was missing 2 hash browns and didn't get any silverware for my sausage gravy. Maybe try checking your bags to make sure everything is there before handing it out the window to ensure the customer gets everything they need for there meal as a former McDonald's employee.

Amanda

I don’t know what has been going on here. They used to have really great service and the food even for McDonald’s was darn good. This has been the second order that we have had to wait outrageous times. My partner had to go in and actually tell them we had an order and the lady working took 15 minutes before even acknowledging his existence in the store. Three other doordashers complained of this same issue. In addition, everyone before us was walking out with nothing. I try to be very understanding and patient but this is crazy… Today I ordered st 1045/11am ish only to receive my order TWO HOURS LATER! The fries were stale, and cold, the bread on our sandwiches was very stale and tasted like they just reheated 4 weeks old food. Not acceptable.

Danielsstuff _

The food was dry, service was slow, and the atmosphere sucked, there was flies all over my food the moment I looked away. The inside was full of smoke and smelled weird. They literally forgot most of the stuff I ordered and then they didn't have the correct happy meal toy it was supposed to be a hello kitty tmnt toy but that was just click bait they just gave me a Mario kart toy which broke in 5 seconds and it made my sister sad.

Kingsolidmar

Soon as I arrived it was nearly a fight with a customer and a employee. I'm only taking my time out because it was a hair embedded in the cheese that didn't look anything like mine. Nobody had on hair nets and to top it off it was smokey in the lobby almost unbearable to breath😔I'm not a regular I was just rolling thru the states. MCDONALD'S DO BETTER. We can't eat contaminated food 🤢I'm only giving 2 star because they did listen to some music I asked them to check out.

+1

If I could give them a 0 I would. worst experience. ordered one medium fries. took ten minutes because workers were just talking

If I could give them a 0 I would. worst experience. ordered one medium fries. took ten minutes because workers were just talking

The employees will ignore you as they walk through the lobby, while you wait to be helped. Will constantly get your order wrong, and the manager yells at her employees. They can read the correct orde…

The employees will ignore you as they walk through the lobby, while you wait to be helped. Will constantly get your order wrong, and the manager yells at her employees. They can read the correct or…

I ordered 1 plain McDouble, and a small fry. After 25 minutes and still not getting my food I asked for a refund and all of a sudden they started making my food. The manager just sits around not …

Lazy staff, no one in line and the staff was too busy goofing off to take an order. Don't waste your time going to this McDonalds.

waited over 20 minutes for a mcchicken and they had no options for drinks. Several other people in line came back after their torturous wait to inform the cashier their order was wrong. If not fo…

Waited over 20 minutes for a mcchicken and they had no options for drinks. Several other people in line came back after their torturous wait to inform the cashier their order was wrong. If not for …

It took 19 minutes to bring our $3.50 bundle meals. We weren't offered ketchup for the fries or a straw for the drink. Time does not include the several minutes we fumbled trying to order from the …

The service at this MC Donald is too slow. They gave me the order late and not even said sorry for the late.

My experience at the one-star McDonald's was disappointing, to say the least. The forty-minute wait tested my patience, making the fast-food concept seem ironically sluggish. To add to the frustrat…

No gloves and it took 40 minutes for fast food. No soap and a very dirty bathroom. Employees allowed their friends to hangout behind the counters. The worst McDonald experience.

Placed an order for 2 Meal deals. It literally took 43 minutes to get it. Left upset at wasting our travel time. Got to car and realized missing fries! So frustrating when there at least 15 people w…

Placed an order for 2 Meal deals. It literally took 43 minutes to get it. Left upset at wasting our travel time. Got to car and realized missing fries! So frustrating when there at least 15 people…

Placed an order for 2 Meal deals. It literally took 43 minutes to get it. Left upset at wasting our travel time. Got to car and realized missing fries! So frustrating when there at least 15 people…

Second review. This place gets more disgusting with time. Food cold, chicken cooked in diesel oil, the two employees were sweaty and dirty, looked like they escaped the tattoo sideshow circus, shoul…

Second review. This place gets more disgusting with time. food cold, chicken cooked in diesel oil, the two employees were sweaty and dirty, looked like they escaped the tattoo sideshow circus, s…

Terrible place! Service was terrible and the food was cold had to ask for our drinks. Bathroom was disgusting! Toilet paper on the stall floor and new toilet paper roll just laying in the floor the…

Terrible place! Service was terrible and the food was cold had to ask for our drinks. bathroom was disgusting! Toilet paper on the stall floor and new toilet paper roll just laying in the floor the…

Terrible place! service was terrible and the food was cold had to ask for our drinks. Bathroom was disgusting! Toilet paper on the stall floor and new toilet paper roll just laying in the floor the…

Terrible place! Service was terrible and the food was cold had to ask for our drinks. Bathroom was disgusting! Toilet paper on the stall floor and new toilet paper roll just laying in the floor the…

Came through drive through at 5:30 as the door says they open at 5:30. waited forever and no one ever came on. I finally called and the store manager was extremely rude. Time now 5:38am, states her…

Worst service ever Waited over 20 minutes in drive through for a drink ordered with the app Never had to wait this long for one drink

Worst service ever waited over 20 minutes in drive through for a drink ordered with the app Never had to wait this long for one drink

Unless you have all day to wait, DON’T stop here. Not only is there dining room still closed, the drive thru moves along at the speed of a dead snail. Do yourself a favor and go across the street t…

Unless you have all day to wait, DON’T stop here. Not only is there dining room still closed, the drive thru moves along at the speed of a dead snail. Do yourself a favor and go across the street t…

Overall one of the grossest McDonald’s we have been to. Restaurant was not well cleaned; tables had crumbs on them and were sticky. The restrooms were the terrible; no baby changing tables in the bathroom either. All of the stalls were just gross and dirty. Our order was incorrect and just overall the food was not great.

Awful service, unempathetic staff. Food was cold and the staff could not get an order right. Had to ask for all our drinks, had to give back food that wasn't ours, and management refused to honor a breakfast order that was made during breakfast time that took a while to come out...all because it was lunchtime when they gave it to us? There is no exaggeration when I say this is the worst McDonald's I've ever been to.

Absolutely the worst McDonalds I’ve ever been to. The crew could not handle the rush they were having. Manager Betty looked like she was lost in the woods. My sandwich was so old and crusty (filet o fish) that I could not eat it. Betty looked as though she had never had food returned, I had fries for lunch. Don’t eat there!

We stopped by this McDonald's on our way to Dallas and it was an absolute mess. The service was awful. The guy with the red tips in his hair had a bad attitude and kept getting our order wrong. We waited at our table for 20 minutes only to get the wrong order. We got a sausage egg and cheese biscuit and a breakfast burrito that we did not order. We ordered 2 orders of (2) mcgriddles in our order and the guy later on told us they were out of mcgriddles and just stared at us giving us no options for further assistance. I asked to speak to the manager who then struggled to process a refund for those items as well as the hashbrowns we were supposed to get but didn't because "breakfast is now over" but we had ordered over 20 minutes before. We also ordered some apple pies which were served cold. I asked the guy to reheat the pies and they gave us the same pies without doing anything to them. I then had to walk this guy through our order because he had completely forgotten our drinks. He grabbed the receipt and crumpled it in his hand showing frustration. I understand being busy but there is no need to give attitude to the customer when the staff got the order wrong. On top of this, the tables were dirty and I had to wipe it down before sitting. The windows are covered in water residue. The floors were muddy. I truly do NOT recommend stopping by this McDonald's. If you can, just turn around and go to the TacoBell down the street. This was a nightmare to deal with.

Crista Birney

I hate that this is the only McDonald’s close. The order is literally NEVER correct. Tonight I ordered a bottled water that when my son got home with the order was not there. Last time I ordered holiday pies and literally had to go inside to wait 20 min for them to cook them because they were going to be happy with me discovering I don’t have them once I got home. I try to call and the call is never ever picked up. I’m resorting to this Google review at this point. If my son didn’t love the nuggets I’d never ever give them my money ever again. I’ve lived in a lot of places, but this McDonald’s is by far the worst ever. Ever.

b b

After waiting for an hour after ordering and paying for the food I went to McDonald's to pickup myself and had the rudest so-called night manager about the order and told the tall rude thing told me there wasn't a order but actually had been picked up by delivery person the food was ice cold that ends my dealing with both!!! Wouldn't recommend Childress McDonald's if you want go service at night to no one. Until the owner gets someone that knows service business and how to keep customers wanting to return no excuse for that one

Paul N Merchant

The order kiosk wasn’t working correctly. The restaurant was trashed, particularly the bathrooms. The food was cold/lukewarm and kinda gross. Christian rock was blaring so loud I couldn’t hear the person sitting across from me. The one employee I interacted with was perfectly pleasant and trying her best.

Khan Walizada

They were supposed to close at 8:00 PM. I arrived at 7:50 PM and the employee closed the lobby door in my face. When I asked if there were still 10 minutes to order, I was told to use the drive-through. I tried to order there, but the employee disappeared and I was left standing there, feeling embarrassed. I’m a truck driver and drove a long distance to get here. I was ready to pay this wasn’t free food. Very unprofessional behavior. Management needs to train employees to follow posted hours and treat customers with respect. Worst experience and very dissatisfied with the service.

Cynthia Mesa-Toney

All McDonalds location with new concept: let me clarify.. this is a corporate error. Not location. I can’t say service was bad however they is no need to speak with you. Automated order. App & delivery. If you order in house, you are waiting around for 20-40 minutes all over just bumping in to people because the design was not thought through. If they want it to be all about the app, they should do away with in house ordering. Line the walls with ordering machines. Not just two. Especially on highways were people are traveling just not efficient. Not the child’s experience from back in the day

Sto Len

I stopped here twice on my roadtrip. First time they took at least 30 minutes to get my food, got it wrong and forgot my drinks (apparently everyone was waiting on their drinks too). It took them another 10 minutes to get our drinks. I told them they got my sandwich wrong, and when they re did it, they got it wrong again (they forgot the egg twice). I thought it was a fluke that they were messing up everyones order that day, so I didn't mind. When I returned after my roadtrip, I ordered breakfast online before the cut off time. When I got there, they did not have my food ready, and they told me I have to pick up my food before 11 to get my food. Why would i order food online then lol. Also, when I got there, it looked equally as hectic as it did the first time I was there. People were already missing stuff from their orders again. Btw, both teams were completely different. Im guessing the franchise owner doesn't care or has no idea what they are doing.

Peter Giesbrecht

Dirty bathrooms, lost my order took 40 minutes to try to fix. Finally left. Simple order and almost 40% or customers were getting wrong orders. Manager was not helping at all. Just running the counter. Absolute mess

Luanne Davis

First of all, the bathroom was all torn up, BLOOD on the floor, other stall was locked up. No men's urinal! I told the person up front about it, not in a great hurry to clean up! I'm an ex nurse, I would of been really concerned about blood on the floor. I gave my order, cold dried up food, no sauce, did not GET what I ordered and afraid to ask them to fix it! This place seriously needs to re-train their staff and do your job!!! This is inexcusable and I will be reporting to corporate about it. Safety should be a number 1 concern 🤬😡. In fact, maybe it just needs to be closed down. Utterly disgusting 🫣 I would not recommend this gross place to anyone 😕

Joseph Baird

The order I had was pretty simple: chicken nuggets and fries. First of all, the fries had no salt on them whatsoever, even though I requested extra salt. Secondly, the chicken nuggets tasted like they were cooked in an ash tray, I wouldn’t even feed my dog the chicken nuggets. This is hands down the absolute worst experience I’ve had from any chain restaurant. Will never be going back.

Adam O'Reilly

By far, the most disgusting McDonald's i have ever seen. There was poop and used toilet paper all over the bathroom. The fry grease clearly hasn't been changed for far too long, as it looked like the French fries were covered with pepper. There was a lady mopping the floor with water that smelled like it had been fermenting in a back room of a waste water treatment plant for weeks. The lady using the mop did not look much cleaner than the rancid water in her bucket. Highly recommend just passing the place on by. There are plenty of other McDonald's, if that is the food you really need. Oh yeah, almost forgot, there must have been hundreds of flies. I have seen less flies in barns full of livestock.

Kimi

Took over 20 min for ONE iced coffee. They never brought it out curbside, I had to go in and get it. The ice was completely melted except for 2 tiny ice cubes. Never had such service. Wont ever stop by this location.

Aqua Rius

Probably one of the worst McDonalds I've ever been to - which is weird: I thought McDonalds were all pretty standard at this point. Came inside while on the way home from a trip: used the bathrooms (which were disgusting, btw) and after using the bathroom, went up to the front to order. There was no one there and I waited for a few minutes before a woman came up apologizing that she was thirsty or something similar and had to get a drink. I ordered a cheeseburger and two large fries, paid and waited. While waiting, I got to observe the overall service, which was incredibly disorganized and scattered. The woman who was taking orders was running between the counter and the back (rather than just communicating using headsets? That's what I used to do a Starbucks...so I have plenty of sympathy for those working fast food) - and because of that, she couldn't remember what people had ordered, interrupted people mid-order to go handle something in back, etc. While on the way out, a mother with her children was complaining about 'cold fries' but we weren't sure what she meant until we got our food (which we had to retrieve from another customer. She just handed it to them without checking their number / receipt) and the fries were oily but also lukewarm and barely cooked at all. :s Literally awful. I have never - in my life - not finished McDonalds fries but neither myself, my sister, nor my wife could finish these. Not sure if they crowded the fryer or forgot to fry them fully / double but they were just awful. 0 / 10 - would not recommend. If you need to get food, anywhere else would be better than here.

Zachary Reshovsky

One of a number of HORRIBLE experiences with customer service. This place is frankly one of the least impressive McDonalds I have been to in the country. Interactions on the phone with fast food personnel were delayed and unresponsive. Please keep driving to Dallas or pack along your own lunch!

Randy Roush

Worst experience ever at a McDonald’s. The place is slammed with customers and one person working. Ridiculous!!!! Update: we got our money back and went to United Food. Great food and atmosphere.

bigbossringo

This store gets a 0 in every way as I was DENIED service after driving 6 hours I finally found somewhere to eat with my 8 month old and my very tired wife and was told the lobby closes in 10 minutes and I told Them the window says on Friday and Saturday open till 11 and we really just needed a place to move for my infant son and some quick food plus they had a lobby full of people. I said the window says 11 they told me the manager says it’s closed and I said “you’re going to lie to me?” They snickered and shrugged their shoulders. Said I could get in drive through if I wanted anything. I’m just so shocked. I’ve now watched 4 customers get turned away as they locked the door early.