Toxic Cat

Don't think I'll be getting a sandwich any time soon!! Bun was dry and old. Fell apart and crumbled, trying to eat my sandwich! The chicken was good though.

Lisa Raulston

I ordered Chicken Tortilla Soup. I got chicken noodles soup with saltine crackers. Very disappointing because I did not get what I ordered. In addition I paid over $5 for 3 teeny, tiny, seriously overcooked, dry chicken tenders. The worst food ever. I will not return to Cleburne Chick-fil-A. Burleson does a much better job.

Nasty rugs hanging on seat cushions and tables during dining hours. Employee took one down but never cleaned the seat or the table top! :/

braxton carroll

The level of service and how long it takes to get simple drive-thru items at this particular location is absurd. I drive all over DFW for work and can confidently say that I avoid the Cleburne location as much as possible. It takes forever to get your food, there's never anyone proactively taking orders ahead of the speaker, sat in line for 15 mins this morning waiting... With everyone else ahead of me. Line didn't move for a full 7mins of the 15 Mins. Maybe instead of radio stations setting up tents out front, the owner could get help to train the staff to better function like every other location!!

Ashley Mobley

Historically every Chick-fil-A is pretty good the people are nice ......not Cleburne they never get my order right ,I just got a parfait that I love so much with no strawberries ,called was told that there's a strawberry shortage. maybe mention that whenever I order it.Then was told by the manager oh well I just need to add that into training!! No it's common sense if you're out of strawberries and somebody order something with strawberries say hey we don't have any strawberries would you like just blueberries! it's not that hard and it's not that serious it's strawberries but come on staff is rude thing about it is people are still going to go cuz it's Chick-fil-A but they shouldn't

Morgan Kyler Peterson

Unfortunately the Cleburne Chicfila really doesn’t meet usual chicfila standards. They are incredibly slow, and never seem to get the order correct and I am often missing things from my order.

Will

They did not give me the grilled chicken in my sandwhich. No chicken at all just bread, cheese, and vegetables.Drove all the way home and was disappointed. Wouldn't refund my order over the phone.

Eleanor Hinton

Ordered inside to go and instead of calling my name to get order, it was placed in the order pickup area like it was a DoorDash order. Only employee that helped was Chloe who seen us waiting for over 10 minutes. Food is now cold and not fresh. Employees too busy carrying on personal conversations and horseplay instead of making sure guests get their order. Even the cashier who took the order saw us just standing around. Just terrible service today without it even being a rush inside or drive through

Julie Hernandez

Terrible experience. Waited almost 30 minutes in line just to get home and realize half my order was missing. Called the manager and he acted like it was my problem — super rude and unhelpful. When I went back, the staff had no idea what was going on, and I had to wait another 10 minutes for the missing food. Completely unorganized and disappointing, definitely not the Chick-fil-A service I’m used to. I work in customer service and management myself, so I completely understand mistakes happen — but this could’ve been handled better.

Aubrea Wiser

Me and my hubby got food poisoning within an hour after eating chicken from here on Monday night. We have never been so sick in our entire life. My husband had to take 2 days off work. We spent $500 + getting iv therapy + zophran to help us bc we are so miserable. I will never eat here ever again. So sick we can’t even take care of our 6 year old , luckily my parents came to the rescue and have watched her the past couple days & took her to school when they live an hour away. Super disappointed, bc we love chickfila. This ruined it for us. A miserable week for us that could have been prevented . The chicken was undercooked.

AndresNAngel Alejo

So we odrered in drive thru, it’s more convenient for us..we had no issues with employees they were mostly all very kind, the manager was so rude, we ordered and paid for a lot of food in drive thru, when I took my bowl of soup out it was cold yuck’ the bowl was slightly warm so I tried to eat it, but it just got colder, this was frustrating because I went inside with receipt asked for help, I told the young worker it was so cold that I was not able to eat it he touched bowl and said oh yeah it’s cold. The manager walked with a ugly look on his face, I approached him to ask if I could order one more thing he, gave me a half smile horrible attitude and said oh’ I can’t buy he can put a order for you right here. They guy clearly was busy taking a lady’s and her kids orders, lobby was empty no one was in there trying to order, I was just standing there waiting to order one simple large waffle fries while I wait on my soup! By that point I was so upset to see atleast 7 workers and no more be at register, I get it was nearly 8:pm there’s no excuse how that manager acted!!! , but come one it was one customer waiting in the lobby, the manger could of rang me up instead telling me he will get you, and make me stand and wait for no service! Soup finally came out 12 mins later my husband and son were already almost finished eating when I finally grabbed my food from them! Before that he yelled at one of the employee it was a young guy, boy the young guy humbled himself, I give him props for that! (The manager was being lazy!!!? That’s the word., Y’all need a NEW MANAGER ASAP REPLACE HUM HE OBVIOUSLY HATES HIS JOB!!

Nurelia Guerrero

We just purchased a kids meal. We ordered with the chocolate milk as the drink. After my daughter took a sip she complained about the taste being off. The expiration date on the bottle is 5/04/25. I called the store, spoke with Jack the store manager and he stated the company had mislabeled the product. Stating the expiration date on it is 5/4/29. I don’t believe it because i haven’t known of a milk product that is good for 4+ years. Jack was no help.

Yvonne Looper

Why would everything be excellent except the quality if your ingredients. Come on guys let’s use fresh veggies and not attract potential digestive problems! Yuk

Jason Holmes

Uodate- havent been here in 8 months since last bad review. Maybe its worse now. Ordered a chicken biscuit with pepper jack... wasnt edible, cooked way too long to the point it was hard. Went in to exchange for a better one, guy sighs like he's tired of being complained at, second one had a chicken mini on it, yep its under there somewhere. Done with this lousy Cleburne location. Apparently the franchisee doesnt care or you would see a response to all these negative comments. Time to change the grease, the chicken was the worst I've EVER had at CFA, absolutely terrible today. Service was off as well