Siiiiiiii

Best Popeyes in the Bronx

+6

Good. Use coupon. Love da sandwich.

Good customer service, Georgia was very helpful and attentive

Drive through was quick and easy

Wings are always fantastic.

Very clean inside

Very clean, and the service was welcome

Good chicken love that chicken from Popeyes.

good

Good people

Theres a slim short girl that’s a cashier sue I believe ….promote her asap …customer service is always a 10 every time I go to this location I’m a supervisor in a restaurant and she’s a great asset to your staff

corey is so friendly and his customer service is amazing. the stores employees are just great and the food is even better. 10/10 recommend, ask for corey

They are kind Place is clean. Staff are friendly. Place can get full but moves pretty fast.

They were fast and very courteous. The girl that works there. I believe her name Sue was very polite and friendly. She listened to my order and knew exactly what I wanted. Thank you Sue for making my experience a good one. I definitely will be coming back.

This is the best Popeyes in the Bronx by far. Always timely, always nice, great staff.

I had a great experience at this Popeyes thanks to Georgia! She was super friendly, quick, and made sure my order was just right. It's always nice to be helped by someone who clearly cares about good customer service. Thanks, Georgia!

Winston Joseph III

This is the best Popeyes in the Bronx by far. Always timely, always nice, great staff.

Mary

I had a great experience at this Popeyes thanks to Georgia! She was super friendly, quick, and made sure my order was just right. It's always nice to be helped by someone who clearly cares about good customer service. Thanks, Georgia!

Amazing!!!!!

Staff is aggressive. You better know what you want and order quickly.

This location is average. It could benefit by hiring employees that act like they want to be working; the customers will receive better service.

Customer service has improved.

I went to the Popeyes on 3500 Boston Road and used the drive-thru, which was super convenient. I ordered dark meat and ended up getting a couple of wings instead, but it was okay—they were still tasty. The parking lot was very spacious, which made things easy, and when I stepped inside, everything looked clean and well-kept. They also have a bathroom available for customers, which is definitely a plus. Overall, it was a smooth and satisfying experience.

J M

I went to the Popeyes on 3500 Boston Road and used the drive-thru, which was super convenient. I ordered dark meat and ended up getting a couple of wings instead, but it was okay—they were still tasty. The parking lot was very spacious, which made things easy, and when I stepped inside, everything looked clean and well-kept. They also have a bathroom available for customers, which is definitely a plus. Overall, it was a smooth and satisfying experience.

I hope they bring back the chocolate beignets

Help me understand what is the point of ordering ahead if you have to stand there for half an hour and watch people come in after you order on the spot and leave before you’re acknowledged

The food was good. However, the staff does not follow the online orders. I was missing a lot of items I chose on my online order for delivery. That is frustrating, it is not rocket science just read the order.

The location is good, and the food is also good. However, the staff are unprofessional, rude, and behaved as though they did not want to be at work. They displayed a complete lack of customer service and courtesy. I placed an order online that was scheduled for pickup at 3:30 PM. When I arrived, I had to wait for over an hour because of the frozen lemonade drinks included in the order. Initially, I was told it would be a 10-minute wait, which I was fine with. However, after 25 minutes with no update, I approached the cashier to check on the status. I was rudely and bluntly told, “It’s not our fault, it’s the machine.” Ten minutes later, I returned to the same cashier to request a refund for the drinks so I could leave. The cashier told me they could not issue a refund, then turned to another staff member and began laughing. I had no choice but to continue waiting until the drinks were finally given to me—without any apology or explanation. This is my second bad experience with the staff at the 3500 Boston Road location in the Bronx. Due to the repeated poor customer service, I would not recommend this location to anyone.

Anastasia Adefolayan

The location is good, and the food is also good. However, the staff are unprofessional, rude, and behaved as though they did not want to be at work. They displayed a complete lack of customer service and courtesy. I placed an order online that was scheduled for pickup at 3:30 PM. When I arrived, I had to wait for over an hour because of the frozen lemonade drinks included in the order. Initially, I was told it would be a 10-minute wait, which I was fine with. However, after 25 minutes with no update, I approached the cashier to check on the status. I was rudely and bluntly told, “It’s not our fault, it’s the machine.” Ten minutes later, I returned to the same cashier to request a refund for the drinks so I could leave. The cashier told me they could not issue a refund, then turned to another staff member and began laughing. I had no choice but to continue waiting until the drinks were finally given to me—without any apology or explanation. This is my second bad experience with the staff at the 3500 Boston Road location in the Bronx. Due to the repeated poor customer service, I would not recommend this location to anyone.

Janett Diaz

The food was good. However, the staff does not follow the online orders. I was missing a lot of items I chose on my online order for delivery. That is frustrating, it is not rocket science just read the order.

Brand new store, service is really bad. I had to go back to request a fork or spoon, and then I didn't go go back again to ask for napkins. I wanted Cajun rice, but they didn't have it, so I asked for green beans but they didn't have it so I asked for corn on the Cobb but they don't have either. I have to ask my self is this a restaurant in the U S A or am I in country like cuba or north Korea. Please sell the customers what we want, we are willing to pay more. But don't stop selling it. Customers are always right Without customers business have to close.

julio cifuentes

Brand new store, service is really bad. I had to go back to request a fork or spoon, and then I didn't go go back again to ask for napkins. I wanted Cajun rice, but they didn't have it, so I asked for green beans but they didn't have it so I asked for corn on the Cobb but they don't have either. I have to ask my self is this a restaurant in the U S A or am I in country like cuba or north Korea. Please sell the customers what we want, we are willing to pay more. But don't stop selling it. Customers are always right Without customers business have to close.

Horrible the wait time is crazy and still give me the wrong order and the workers are the worst on tonight 1/12/24

They never fully sauce their wings.

They gave me Burger King fries from across the street. Forgot 2 of my items

I ordered my food today and I use my Popeye's app a discount code for the 5-piece with two sides so the lady who claimed she was a manager is going to Tell me to come to the window and show her the code so I asked why this idiot is going to tell me that people screenshot coupon and she has to verify the code please make it make sense 🤔 happened today at 12: 00pm lunch time some chick in a black shirt who claimed to be the Manager who had an attitude and kept trying to give me red beans and rice when I ask for Cajun she's trying to tell me what want I want and some older lady with glasses and big braids came and was listening as if I'm going to hold my phone open so some chick can look at a code that went through on there computer system now I understand why this Popeyes isn't busy

10$ for chicken skin essentially I ate my “spicy tenders” in like 3 bite’s because the portions were measly… it’s almost like they’re daring you to say something about it. Smh 🤦🏾‍♀️ when they first opened the food was fresh and hot now their standards have fallen 🤷🏾‍♀️ do better management

The workers infront seems as if they were just there to earn a check when I went there, not customer friendly.

Food was good my order was right but the staffs attitude was discussing they have no manners and act like they don’t want to be there

Service is nasty and the food is always undercooked and rushed

Upon entering the restaurant, I immediately noticed that the staff appeared disinterested and unprofessional. While appearance isn’t everything, their lack of enthusiasm and sloppy presentation didn’t create a welcoming atmosphere. Worse, their attitudes were unfriendly, making the ordering process feel like an inconvenience rather than a service. Despite clearly stating my order, the employees seemed distracted and inattentive. They asked questions about my preferences such as what drink I wanted with my meal or whether I needed any sauces—yet failed to include these items when I received my food. I had to remind them about my soda and dips, which should have been included without issue. To make matters worse, when I checked my meal, I found that my order was incorrect. I had received a 4 piece when I ordered 5 and requested a spicy chicken sandwich, but I received a classic one instead. Additionally, my side order was wrong, and I her attitude read as if i was the one being annoying. I dont know why, but I expected better service and attention to simple detail. While the food itself was still tasty, the overall experience left much to be desired. Poor customer service can overshadow even the best flavors, and this visit was a clear example of that. If in the bronx skip the Boston rd. Popeyes.

J Puma

Upon entering the restaurant, I immediately noticed that the staff appeared disinterested and unprofessional. While appearance isn’t everything, their lack of enthusiasm and sloppy presentation didn’t create a welcoming atmosphere. Worse, their attitudes were unfriendly, making the ordering process feel like an inconvenience rather than a service. Despite clearly stating my order, the employees seemed distracted and inattentive. They asked questions about my preferences such as what drink I wanted with my meal or whether I needed any sauces—yet failed to include these items when I received my food. I had to remind them about my soda and dips, which should have been included without issue. To make matters worse, when I checked my meal, I found that my order was incorrect. I had received a 4 piece when I ordered 5 and requested a spicy chicken sandwich, but I received a classic one instead. Additionally, my side order was wrong, and I her attitude read as if i was the one being annoying. I dont know why, but I expected better service and attention to simple detail. While the food itself was still tasty, the overall experience left much to be desired. Poor customer service can overshadow even the best flavors, and this visit was a clear example of that. If in the bronx skip the Boston rd. Popeyes.

The service is horrible. The server Rosabella have mad attitude for no reason. I asked her to grab my mobile order she keep saying is not ready while I see the order is been ready up on there counter before I arrived. The order pickup system is horrible. The uber drivers are just surrounding the pickup area and they made the order as they show them the pickup number. And each restaurant worker is just doing their own thing.

I went to restroom But they both was out of service. They locked the door properly. It’s not for customer. I don’t know who use the Restrooms Business of public place I recommend you do not visit to this store

HORRIBLEEEEEEE THE WORST POPEYES ! NO CUSTOMER SERVICE AND THEY STEAL YOUR MONEY. This night manager on 9/20/2025 at midnight was so rude refused to provide assistance refused to give me a refund and then started to assist every single male (I’m a female) as the photo shows me sitting in my car not being assisted while everybody else got there food. When I asked for a refund the cops were called. DO NOT COME HERE

Asked for a cinnamon apple pie received the wrong item

just came threw the drive thew got a 2 piece with fries they handed the bag with any napkins or spoons or sauce and i barely had fries it was so empty i will never return here .is bad

Biwei Li

The service is horrible. The server Rosabella have mad attitude for no reason. I asked her to grab my mobile order she keep saying is not ready while I see the order is been ready up on there counter before I arrived. The order pickup system is horrible. The uber drivers are just surrounding the pickup area and they made the order as they show them the pickup number. And each restaurant worker is just doing their own thing.

Ikram Urrahim

I went to restroom But they both was out of service. They locked the door properly. It’s not for customer. I don’t know who use the Restrooms Business of public place I recommend you do not visit to this store

Tiffany Sotero

HORRIBLEEEEEEE THE WORST POPEYES ! NO CUSTOMER SERVICE AND THEY STEAL YOUR MONEY. This night manager on 9/20/2025 at midnight was so rude refused to provide assistance refused to give me a refund and then started to assist every single male (I’m a female) as the photo shows me sitting in my car not being assisted while everybody else got there food. When I asked for a refund the cops were called. DO NOT COME HERE

Smiley m

Asked for a cinnamon apple pie received the wrong item

Lizmary Torres

just came threw the drive thew got a 2 piece with fries they handed the bag with any napkins or spoons or sauce and i barely had fries it was so empty i will never return here .is bad

Il considère pas les gens pourtant ils sont là pour travailler s’il veut pas travailler ils n’ont qu’à aller à la maison Pas respect épis il insulte les gens aussi

This is very bad branch i order 2 times and wait for long time bad customer still

The staff here always has an attitude, they constantly screw up your order and they act like they don't want to be there.

The drive through guy “Jordan” was absolutely horrible . Reporting him to corporate!

I asked for a regular chicken and they gave me spicy

No drink when I order one and little to no fries !!!

They forgot my 5 biscuits and . No number to call

The service ever and the chicken taste very very bad

Closed.

This spot has terrible service & terrible food Mac & cheese was burnt and chicken was disgusting 🤢!!!!

The food was horrible. Greasy.

Worst service ever if ever

The workers r the worth...in this location....

The worse believe fam

Rude and disrespectful

Terrible management

Avoid avoid avoid. They have some nasty and rude workers at this location during the afternoon/evening shift. After ordering food, I pulled up the window and paid, then the lady asked me to reverse my car away from the window until she’s done. After I reversed my car, 2 mins later, she told me to drive back up to the window (which made no sense). She gives me my order and it is missing a side of fries, so she is rushing me to leave the window and I show her that I’m missing fries. So she tells another worker “she said she’s missing fries can you pass some fries” … Mind you, I WAS missing fries like what? Disgusting. Do not spend your money here.

The lady with the dark gray shirt that works the drive-thru is disgusting she didn't have a name tag brown skin with a ponytail she's horrible she's rude she has no customer service skills , they never have Cajun Rice and decide items are not full. Completely there is no corporate I would definitely call and complain

I went to buy popcorn shrimp today and they didn’t have any. I end up getting 3 piece tenders and a chilled lemonade it end up $9 and something in change that is ridiculous. I use to work there and I never charged anyone for that price plus the girl in the drive thru have a nasty attitude. And I had to ask for a sauce

HIRE A NEW MANAGER ASAP!!! Shes very rude. Was waiting extra long for my order and she yelled while banging on the class. Also seen her clapping her hands in employee face instead of speaking to them. Very nasty behavior. Disappointed

New popypes Building And The Bathrooms dont work !!! This can never happen in Westchester

After so many years of eating Popeyes. Today was the worse Popeye's I ever had. The rice and beans was watered down, and the apple pie was so over caked up with so much crusting of cinnonmin. I could not eat it. I will never return back to this new location again.

employee attitude sucks. a young man need to use the restroom and he asked to enter , she told him if it’s lock someone is in it. after 15 minutes, another patron had to walk up to her to ask her to check. she didn’t even knock to verify if someone was actually in the bathroom. she just unlocked the door, rolling her eyes.

Super unprofessional staff. I get that it’s a fast food job in the Bronx no less, I wouldn’t be too enthusiastic about working at Popeyes either but the staff could be just a tad polite given the fact that the customer is paying for the service it’s not a handout

The fries were cold and saggy the wings were undone. I called and an underprivileged germs hung up in my ears. Also I'm still waiting on the drinks that i ordered with my combo meals. Or my money back im gonna get my lawyer involved.

I ordered my food and waited 15 minutes while my food sat there and got cold, got home my order was all wrong had to go back and they didn't even say sorry or anything, horrible service, attitudes too. Would not recommend.

I am a DSP and I work with the mentally disabled. My consumer needed to use the restroom which was filled with feces. I asked if they would allow him to use the restroom and was told no. The female bathroom is only for staff. He is someone who is disabled and cannot hold himself. They made us wait

Really disappointed, I wanted to Order to dining in but I also wanted to use the restroom, they didn’t let me use the restroom because they didn’t wanted to clean, one employee told me that the restroom was working and they gave her a bad look. Definitely I wouldn’t want to waste my money here . Disappointed and this is not the first time that this happens even ordering food

Chicken sandwich was old biscuits was old . Servics was bad. Ask for lemonade instead of soda payed full price for drink. A999 meal came up to 14. 00 wow few cents less than 14.00 no tissue or condiments at drive drive window

If I can rate no star for the service

Blue Hair on my fries! Just destroyed my appetite! 🤢

+1

The was cold some was re heated and there where rats in the kitchen my dog didnt even the food and dont get me started on the customer service rude staff and over all the Popeyes ever

Missing 1/4 of the order and can’t find a phone number to call to complain to the store

The workers and managers are rude food is cold this has happened more than once will not be going back here

I am give one stars because one their employees get my order wrong and refused give right order one and she didn't ask what side order I wanted she just assumed that wanted red bean and rich and mashed potatoes

Girl in the drive thru sucks! Fire her, popeyes is not cheap better service should be a requirement.

Terrible mangers equaling in horrible staff and hiring part time summer youth kids don’t help fix it don’t like costumer service find a new job:

Ok... let's go try the new wraps I say. Maybe it will be good. Let's see how this works. I goto the drive thru and order two wraps. One honey mustard and one spicy. I'm told to proceed to next window where some guy puts his hand out to say wait. Ok waiting tic toc tic toc tic toc.... he's back at the window. I pull into parking lot and pull over to eat. First glance very tiny like a snack size for $4. Open wrap very little piece of chicken. Even less fixings. WoW both honey mustard. These people need to stop coming to work if they don't want their jobs. Sandwich was a total disappointment. You can't make up this amount of incompetence... POPEYES just quit you are going down hill fast without brakes.. I want my money back. POPEYES you robbed me without a gun!!!!

Placed an order at 6:20pm ain't no way it's 7:01 & I still never received my order... the food is nice but the staff & service can be a lil better...

Service here is terrible. Employees love arguing with customers and hate doing their job. Girl at Cashier clearly hates her job. No clue why shes the one you guys put at the register. Long lines and very rude employees. Especially the pudgy lightskin lady who takes orders.

The worst customer service literally and they do not care ! Everytime I come here I am ignored as if I am not standing there ! Today I walk in , walk up to the register and the cashier LITERALLY asks the person behind me what they would like to order without acknowledging me the entire time I was there , not even a greeting or a “I will be right with you” . Refused me any sauce for a 10 count chicken meal , since when was suace not included ? I’ve never heard that. I had to ask 4 times if my online order was ready and the only reason I got a response was because I had to raise my voice . As a business owner , I would never treat my own clients like this , do better , it’s embarrassing .

Stopped by Popeyes for a quick bite and had a very uncomfortable experience. But what really stood out was the server, Daniel. She was being super friendly. Between taking my order and handing me my combo, she dropped a few compliments and a wink that felt like it wasn’t just customer service. I felt like the service I was given was very unprofessional, and I shouldn’t have to feel harassed when just trying to get some food!

Staff isn't trained properly on customer service. Make sure to check your order to see if anything is missing or if its correct and expect no apologies whatsoever from the staff for their errors.

Eileen Tejada

The worst customer service literally and they do not care ! Everytime I come here I am ignored as if I am not standing there ! Today I walk in , walk up to the register and the cashier LITERALLY asks the person behind me what they would like to order without acknowledging me the entire time I was there , not even a greeting or a “I will be right with you” . Refused me any sauce for a 10 count chicken meal , since when was suace not included ? I’ve never heard that. I had to ask 4 times if my online order was ready and the only reason I got a response was because I had to raise my voice . As a business owner , I would never treat my own clients like this , do better , it’s embarrassing .

Kayle Price

Placed an order at 6:20pm ain't no way it's 7:01 & I still never received my order... the food is nice but the staff & service can be a lil better...

Steve C

Staff isn't trained properly on customer service. Make sure to check your order to see if anything is missing or if its correct and expect no apologies whatsoever from the staff for their errors.

Shamso Ali

Stopped by Popeyes for a quick bite and had a very uncomfortable experience. But what really stood out was the server, Daniel. She was being super friendly. Between taking my order and handing me my combo, she dropped a few compliments and a wink that felt like it wasn’t just customer service. I felt like the service I was given was very unprofessional, and I shouldn’t have to feel harassed when just trying to get some food!

Dare

Service here is terrible. Employees love arguing with customers and hate doing their job. Girl at Cashier clearly hates her job. No clue why shes the one you guys put at the register. Long lines and very rude employees. Especially the pudgy lightskin lady who takes orders.

MRFIXIT RASHAD

Ok... let's go try the new wraps I say. Maybe it will be good. Let's see how this works. I goto the drive thru and order two wraps. One honey mustard and one spicy. I'm told to proceed to next window where some guy puts his hand out to say wait. Ok waiting tic toc tic toc tic toc.... he's back at the window. I pull into parking lot and pull over to eat. First glance very tiny like a snack size for $4. Open wrap very little piece of chicken. Even less fixings. WoW both honey mustard. These people need to stop coming to work if they don't want their jobs. Sandwich was a total disappointment. You can't make up this amount of incompetence... POPEYES just quit you are going down hill fast without brakes.. I want my money back. POPEYES you robbed me without a gun!!!!