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DQ Grill & Chill
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DQ Grill & Chill
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DQ Grill & Chill

Ice cream, burger · Cross Plains

4.5 · 83 reviews Google
www.dairyqueen.com

What Customers Say About DQ Grill & Chill

This DQ Grill & Chill generally receives positive feedback, especially for its friendly and efficient staff, with Grace and Tyson specifically mentioned. Many reviewers praise the hot, fresh food and clean environment. Negative reviews mention issues with order accuracy, rude employees, and inconsistent food quality.

Popular Dishes

cherry dipped cone Chocolate shake sausage burritos grilled cheese sandwich brownie batter blizzards

Best For

Families Quick Bite Casual

Tip: Visit during the morning when older managers are present for potentially better service and food quality.

Features

📶 WiFi 🌳 Outdoor 🅿️ Parking 🚗 Delivery Accessible 🌅 Breakfast 🍽️ Lunch 🌙 Dinner Coffee
🎯 Casual 👨‍👩‍👧 Family 👥 Groups

Frequently asked questions about DQ Grill & Chill

DQ Grill & Chill is located at 816 Lehmen Dr, Chester, IL 62233, Cross Plains.
DQ Grill & Chill offers ice_cream;burger cuisine.
DQ Grill & Chill has regular opening hours. Check their profile for updated schedules.
DQ Grill & Chill offers the following services: dine-in, takeaway, delivery.
The most recommended dishes at DQ Grill & Chill based on customer reviews are: cherry dipped cone, Chocolate shake, sausage burritos, grilled cheese sandwich, brownie batter blizzards.
DQ Grill & Chill is ideal for families, quick bites, casual dining.
This DQ Grill & Chill generally receives positive feedback, especially for its friendly and efficient staff, with Grace and Tyson specifically mentioned. Many reviewers praise the hot, fresh food and clean environment. Negative reviews mention issues with order accuracy, rude employees, and inconsistent food quality.
Visit during the morning when older managers are present for potentially better service and food quality.
83
Reviews

DQ Grill & Chill Cross Plains Reviews

4.5
83
5★
73%
4★
14%
3★
2%
2★
5%
1★
5%
Reviews (40)
Paul Lohman
Paul Lohman

Stopped here by chance to view the solar eclipse. We were treated, as well as 80 other guests, to brownie batter blizzards. Afterwards my group all ordered food. The employees were very friendly and made our experience a memorable one. The food was great as well. Thanks, Dairy Queen!

P
Paul Lohman

Stopped here by chance to view the solar eclipse. We were treated, as well as 80 other guests, to brownie batter blizzards. Afterwards my group all ordered food. The employees were very friendly and made our experience a memorable one. The food was great as well. Thanks, Dairy Queen!

M
Michael Brewer

Excellent place to eat. Top knotch place to stop. DQ is the best fast food in my opinion. M

K
Kenneth Stout

Food was very good, the service was friendly and quick. The location is easy to access.

C
Chris Peters

Extremely friendly staff and great hot food! Keep up the great work everyone!!

R
Randy Loyd

Bar none the best DQ owner there is. Scott must buy steeleville soon 🙏.

J
JunkinJames

Friendly staff. We came in right as breakfast ended. Not only were they nice enough to still take our breakfast order but they asked us if we wanted extra since they were going to throw it out. Nothing but good experiences here so far. It may not sound like much but small acts go a long way in today's world. They could have said no and been within their right.

J
Jennifer Kuhlman-Hammel

My husband is not always appropriate and always has bad dad jokes to tell. On 3 separate occasions in this DQ we had Grace help us. Omgosh! She is wonderful. She was able to keep up with him and know he was just joking and kidding around. Grace was able to access the customer and meet him with the correct personality. I then watched her interact with a younger couple and older. She was able to positively interact with everyone. With people complaining about the younger generation, this young lady is doing great with customer service!

A
Ariana Harstick

I love this place! I won a gift card from Facebook and the lady that was working the front was the sweetest person ever and the lobby was so clean! Whoever is running this establishment is doing amazing!

E
Erica Walls

Tyson was great! Very kind and great service!

Erica Walls
Erica Walls

Tyson was great! Very kind and great service!

dawn reid
dawn reid

Went on free cone day the cherry dipped cone was great

Ariana Harstick
Ariana Harstick

I love this place! I won a gift card from Facebook and the lady that was working the front was the sweetest person ever and the lobby was so clean! Whoever is running this establishment is doing amazing!

JunkinJames
JunkinJames

Friendly staff. We came in right as breakfast ended. Not only were they nice enough to still take our breakfast order but they asked us if we wanted extra since they were going to throw it out. Nothing but good experiences here so far. It may not sound like much but small acts go a long way in today's world. They could have said no and been within their right.

Jennifer Kuhlman-Hammel
Jennifer Kuhlman-Hammel

My husband is not always appropriate and always has bad dad jokes to tell. On 3 separate occasions in this DQ we had Grace help us. Omgosh! She is wonderful. She was able to keep up with him and know he was just joking and kidding around. Grace was able to access the customer and meet him with the correct personality. I then watched her interact with a younger couple and older. She was able to positively interact with everyone. With people complaining about the younger generation, this young lady is doing great with customer service!

Randy Loyd
Randy Loyd

Bar none the best DQ owner there is. Scott must buy steeleville soon 🙏.

Chris Peters
Chris Peters

Extremely friendly staff and great hot food! Keep up the great work everyone!!

Kenneth Stout
Kenneth Stout

Food was very good, the service was friendly and quick. The location is easy to access.

Michael Brewer
Michael Brewer

Excellent place to eat. Top knotch place to stop. DQ is the best fast food in my opinion. M

T
Troy Boy

It new and good

B
Becky Mclelland

Had a little wait in drive-thru, but was worth it. Food was hot & fresh & tasted great. Chocolate shake was so good. Can't beat Dairy Queen ice cream!!!

Becky Mclelland
Becky Mclelland

Had a little wait in drive-thru, but was worth it. Food was hot & fresh & tasted great. Chocolate shake was so good. Can't beat Dairy Queen ice cream!!!

S
Scott M.

Nothing fancy. But food was food and dining area was clean.

Scott M.
Scott M.

Nothing fancy. But food was food and dining area was clean.

william hormann
william hormann

Last 2 times for breakfast have been well below average! Ordered sausage burritos this morning. Both burritos were just a hashbrown with about a table spoon of egg and salsa wrapped in a shell. Neither one had sausage in them. So the size of the burrito was approximately 3" x 1 1/2". Not a good value! And not a good look for this store!

w
william hormann

Last 2 times for breakfast have been well below average! Ordered sausage burritos this morning. Both burritos were just a hashbrown with about a table spoon of egg and salsa wrapped in a shell. Neither one had sausage in them. So the size of the burrito was approximately 3" x 1 1/2". Not a good value! And not a good look for this store!

J
Janell Jennings

Your employees have no manners when it comes to dealing with customers. I have been eating at dairy queen for along time and this location i come to when I comes to visit with my husband and the employees are very rude and love to argue with you over a BBQ sauce I spend lots of money when I come here and they never treat me and my family with respect. I WILL NOT COME.BACK TO THIS LOCATION

J
Joe Beare

Great place in the morning when they have some older managers there . All you see in the evening are kids and you very seldom get what you order or it may not be hot.

D
Donald Devitt

Just used the drive thru, before the window was even opened, I could see the cashier yelling at someone, I assume a coworker. Then when I asked for a side of ranch, I was told I would have to pay extra, after already spending over $20. Then when I was given my food, she just stared at me without saying anything. Very snotty, and unprofessional. These ppl are the face of your company, and it's embarrassing. Food was mid. Despite being a local, I won't be back. I'd rather drive to Sparta.

Donald Devitt
Donald Devitt

Just used the drive thru, before the window was even opened, I could see the cashier yelling at someone, I assume a coworker. Then when I asked for a side of ranch, I was told I would have to pay extra, after already spending over $20. Then when I was given my food, she just stared at me without saying anything. Very snotty, and unprofessional. These ppl are the face of your company, and it's embarrassing. Food was mid. Despite being a local, I won't be back. I'd rather drive to Sparta.

Janell Jennings
Janell Jennings

Your employees have no manners when it comes to dealing with customers. I have been eating at dairy queen for along time and this location i come to when I comes to visit with my husband and the employees are very rude and love to argue with you over a BBQ sauce I spend lots of money when I come here and they never treat me and my family with respect. I WILL NOT COME.BACK TO THIS LOCATION

Joe Beare
Joe Beare

Great place in the morning when they have some older managers there . All you see in the evening are kids and you very seldom get what you order or it may not be hot.

Anonymous
Anonymous

Ordered a grilled cheese sandwich usually they make it toasty but my sandwich was soggy and hard and the butter is on the wrong side of the bread I could’ve made it at home but I didn’t want to cook anything. This is so absurd considering how much they charge for it! So disgusted and will never EVER order one of these from here again!

A
Anonymous

Ordered a grilled cheese sandwich usually they make it toasty but my sandwich was soggy and hard and the butter is on the wrong side of the bread I could’ve made it at home but I didn’t want to cook anything. This is so absurd considering how much they charge for it! So disgusted and will never EVER order one of these from here again!

P
PRINSTON, KY

In drive threw I asked for lots of ketchup and when I opened bags, there wasn't 1 ketchup, I had to walk inside and get ketchup, the girl was very rude in drive threw

A
Aaron Wilson

Multiple times have came through the drive thru and haven’t gotten my order correct. Last time I will be purchasing from Chester Dairy Queen.

M
Matt smith

They have music playing so loud you can hear it outside. They can’t hear you in the drive through and have to lean out the window to talk to you. We are missing items completely because they can’t hear you over the music.

Lisa. M Hahne
Lisa. M Hahne

In drive threw I asked for lots of ketchup and when I opened bags, there wasn't 1 ketchup, I had to walk inside and get ketchup, the girl was very rude in drive threw

Aaron Wilson
Aaron Wilson

Multiple times have came through the drive thru and haven’t gotten my order correct. Last time I will be purchasing from Chester Dairy Queen.

Matt smith
Matt smith

They have music playing so loud you can hear it outside. They can’t hear you in the drive through and have to lean out the window to talk to you. We are missing items completely because they can’t hear you over the music.

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About DQ Grill & Chill

How to get there

816 Lehmen Dr, Chester, IL 62233

Cross Plains, TX 62233

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DQ Grill & Chill
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Highlights

Highly Rated
4.5/5 stars
💬
Well Reviewed
83 reviews
💰
Budget Friendly
Price level
👨‍🍳
ice_cream;burger
Cuisine type

Services

🥞 Breakfast
🍽️ Lunch
🍾 Dinner
Coffee
🍰 Desserts
🥡 Takeout
🚚 Delivery
🍴 Dine-in

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery

Restaurant Info

Status
Verified by owner
🕐 Hours Today
6AM-10PM
Rating
4.5/5
💬 Reviews
83
💰 Price Level
$
📞 Phone
+1 618-708-3963
🌐 Website
www.dairyqueen.com

Amenities

📶 Free WiFi
🅿️ Parking
🌿 Outdoor Seating
Wheelchair Accessible
🚻 Restroom
💳 Credit Cards
📱 Mobile Payments
🏘️

The Neighborhood

Location

816 Lehmen Dr, Chester, IL 62233

Cross Plains, TX 62233

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