Omar was fantastic. We live in Aubrey and travel here because of the food is always excellent and the customer service is top tier. I’m not sure if Omar is the manager but he’s for sure leading by example. Love this location and will continue to drive here with my family. Worth the 20min drive

ES TILLEY

Just like homemade food to us. The beans and mashed potatoes seem home made like I had a big pot in the back I made. The chicken I'm not sure if smoked or rotisserie but earlier in the day mmm got to try it we ate so fast the family feast we forgot our picture

Ingrid Hoover

I've been a loyal customer of El Pollo Loco for over 35 years, and I can honestly say there's no other chicken quite like it—it's truly delicious! Every time I order from this location, the service and food are consistently outstanding. I have a few favorites I can recommend: their chicken meals are perfect for feeding the whole family with sides, salsa, and tortillas. The burritos and desserts are delish! I also loved trying their chicken salad with cilantro dressing—absolutely amazing! The only thing I wasn't a fan of was the tortilla soup, as it was a bit too spicy for me.

Arnold Villatoro

The flavor I remember as a kid of eating in LA! I absolutely love Pollo Loco! Nothing bad to say about this whatsoever. Highly recommend this grilled savory delicious chicken!

J J

Took my niece and nephew to Pollo Loco and the experience we had was incredible. The staff (especially the cook) were super friendly and continuously asked us how we were doing throughout our visit. The cook himself even came out not even 5 minutes after we sat down to explain a possible wait time for our food which we appreciated SO much. Will be coming back and recommending this location to friends and family :)

Ronnie Carrasco

Never been to Pollo Loco before but it was really good. Making a stop on the way to Oklahoma. Service was really good, the wait wasn't too long, but the grill chicken was taking a little longer. Ala and all it was good.

Cam

UPDATE: 9.3.21 I returned to the store drive thru and explained my order. The on duty manager, immediately recognized the error and corrected it on the spot. She explained to me how the error was made, which I understood- we all make mistakes and sometimes the hardest part is admitting it. She was super kind and made me a fresh bowl and chips. I’m super happy that my first Denton fast food meal was made right. I chose el Pollo Loco because they are all over Cali and always serve great food, and of course the service. To management below, thank you for responding and willing to rectify the matter, but the on-site store manager took care of it. ***disclaimer - I didn’t have time to post an after pic, bc I had to eat the meal in the car, but it was made right 🤤 I just left the el pollo loco store on University in Denton and my order is wrong. Kenya was the employee who took my order and payment. When I pulled to the window, she asked me if I wanted the puck sauce and I said no, I’m allergic to tomatoes and it sauces. I heard her tell the person making the bowl he had to make it over because I was allergic. I drive back to the office to enjoy a sit down lunch and couldn’t. I immediately called the store and got an automated voice, pressed option 4 to speak with the store and it goes to a busy sound and then hangs up. I called six times- same out come. Now I have to go back to this location to get the meal done right. I’m really upset because it’s a hassle to not only deal with campus parking, university traffic, but now I will not get my last break because of this mistake. 3 stars because Kenya was nice and she did tell him/her to make the bowl without pico, and the sweet rasberry tea was really good 😊 Be prepared for traffic in all directions; it’s hard to get in and out during lunch hours — 11am-2pm

Michael Barber

What a delightful place. El Pollo Loco is one of the few places I have been that is nearly spotless. The entire place was clean as can be. The employees very nice. Special shout out to Neim. She took my order with a smile and I asked her for a suggestion and she responded with confidence and it was an excellent suggestion. To top that, the food was delicious. How often do you get the trifecta of clean, nice employees and good food? Not too often. I will visit El Pollo Loco again because of this experience and there were plenty of other items I must try. Also if you're a Dallas Cowboys fan, their is an employee name Keith that you will believe is Drew Pearson. I'm still not sure its not him. He could be the owner and was there working with his talented employees. He could be doing his own Undercover Boss episode. Go check him out see how much he looks like the original 88 Mr Pearson. I also told the manager Regina, who was also quite nice, how wonderful this place was.

Brian Rabe

My wife ordered the chicken and it was amazing. I ordered a Queso Guacamole burrito and something about it was too spicy for me to finish. I like a little bit of heat, but that was too much.

Salest

Upon entering we were greeted first thing.. 🥇.but it seemed like it actually took some time for the lady to actually make us feel welcomed.. since we'd never been here it took us some ⏰ we ordered a kids chicken 🍗🍗 meal with a side of mashed potatoes and gravy. Kaylyn and I ordered Tostada, which now I know, it's a "taco salad" & Stella ordered tacos. 🌮 🌮. Stella gave her tacos 6/10 Blaze gave his chicken 10/10 our tostada bowls Kaylyn 9/10 and mine 6/10.

+5