Popeyes
Chicken · El Monte
About Popeyes
En Popeyes El Monte, te damos la bienvenida a un pedacito de Louisiana. Disfruta de nuestro pollo crujiente, sándwiches y patatas fritas, todo con el sabor auténtico y especiado que nos caracteriza. Ven y descubre por qué somos famosos por nuestra comida rápida con un toque sureño inigualable.
What Customers Say About Popeyes
This Popeyes location receives mixed reviews. Customers praise the fried chicken and Cajun fries, but many complain about long wait times, order inaccuracies, and inconsistent food quality. The small size of the restaurant and limited seating are also concerns.
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Tip: Be prepared to wait, especially in the drive-thru. Double-check your order before leaving to ensure accuracy.
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Popeyes El Monte Reviews
Very small location, that used to be in the side strip mall now just come building over same plaza. They have order machines or you can order in person with cashier's. The service is quick and efficient and the food comes out pretty fast. The 🐔 🍗 sandwiches are not bad, very crisp but kind of dry, but not oily at all like the chicken pieces.
Popeyes has amazing fried chicken, but that's not my reason for going there. My reason for going to Popeyes is the Cajun fries. Every time I get out of school I would walk down to my nearest Popeyes and buy myself large Cajun fries. They also have the hottest deals as well on certain days And I would have to say when there's a deal in Popeyes you better go cause it's worth every penny.
Ordered original and ghost pepper fried chicken. Tried the ghost pepper chicken. I personally can eat spicy food. For me, it is low medium. But, definitely too spicy for people that can't handle spicy food. I don't really taste anything else except pepper. I prefer the original.
I was hungry while waiting for a friend so I thought let eat some chicken while waiting. Ordered at drive thru. 2 pieces combo with mashed potato and drink for $11.99. But i got 3 pieces. Decent price. I didn't get any napkins. So be sure to ask for napkin!
I've been to this location a few times already. It's a small place and if you're planning to go through the drive thru, be prepared to wait. The times I've gone it's been a 15-20 min wait. The food is great and the workers seem nice. I've never been given ketchup with my orders and I was a bit disappointed that I didn't receive the condiments that I asked for, even after I verified when I paid. I will definitely go back to this location I just hope they staff more workers during the busy hours and provide slightly better service.
Very small, it's better to go through the drive-thru. There were only two tables inside, five chairs. Not recommended for dining in, unless you are dining alone or with one other person. Customer service needs a lot of improvement. Staff was barely friendly and not very helpful, there was one staff member that didn't have an attitude. The food on the other hand was exceptional. I had the bacon and cheese chicken sandwich with fries and it was delicious. This particular location I only recommend the food, but I do recommend the drive-thru.
Average Popeyes. I recommend the chicken tenders and biscuits. Popeyes Cajun fries are my favorite fries of any fast food place! Be sure to check your order as they often give the incorrect food or forget to include things.
Second time here, I would pass on this popeyes location. Spicy chicken doesnt have much flavor even though you can see the red oil under the fried chicken skin.The tenders were abysmal. The chicken meat was extreamly thin and small, it was basically fried breading. They also messed up my order. There was pickles in my chicken sandwich labled "no pickles" (it's not that big of a deal, i know i can take them out myself). Also forgot my 1 sauce for the tenders) I went during the covid pandemic. This location doesnt have a dining area (1 table with maybe 2 chairs but closed off due to covid). Redeeming quality was my phone order was ready relatively fast
Food quality is acceptable Popeye's fare....... if you receive it. There always seems to be something missing from the order. Last time was a large mac 'n' cheese; the delivery company refunded the price of that item. This time, I ordered from the Popeye's app - it arrived, minus two sides and a large drink. The app only offered to add some reward points to my account as compensation, which seemed less-than-adequate. Lesson learned - no more delivery orders, at least from this location.
I was expecting a WOW service since today was day one. Service is not hospitable and location has no urgency to serve the food. DL was there not once she welcomed guests as they walk in and floors were dirty. Service will only excel if the leader set the bar high. Hopefully service changes as time passes by.
The workers are the most slowest people you’ll ever meet. The guy at the drive thru was clearly high. Got my entire order wrong & then when I went into ask for my correct order the took over 20 minutes to give it to me.
So, the first time I went to pick up my order, I ran into some trouble. There was this guy who looked like he could be Indian or Mexican, and he asked me to show him my name and order details. Then he told me to click to get it, even though my order wasn’t ready to be handed over yet. I gave him everything he asked for, but they still wouldn’t give me my food because the receipt wasn’t available until later. The receipt wouldn’t even show up for a few days or hours, because it was pending, and even though this guy knew the order was mine, he just refused to give it to me for no reason. I’m not even sure if the guy in the black shirt—who might be the manager—was part of it, but it seemed like the manager backed up the staff’s decision anyway. The whole attitude at that shop was just awful, honestly.
Just got home from the drive through- Line took a pretty long time and it was just one car in front of me. They got my order wrong and the chicken looks uncooked. Waste of money and time. I tossed my food in the trash
Wish I can give it 0 stars. I’ve been waiting for 30 minutes in the parking lot for my 10 piece classic family meal. Today is September 3, 2025 6:18 and I’ve been here since 5:48. Do not come here if you don’t have 45 minutes to spare sitting in your car! That’s ridiculous they should have chicken ready at all time. Especially in such busy location.!
It was my first time trying popeyes.. I was so excited and ready to dine. Ordering my food was edging me.. I went home and got to grubbing and it was highkey buns bro.. it just tasted off and the flavor was off. I got a chicken sandwich. I went through so much pain and agony after only eating half the sandwich and a spoonful of mac and cheese.. My siblings also got the runs after eating their food.. I showered to get the popeyes negative energy off of me. I’m never going back I am traumatized. The idea of popeyes fulfilled me more than eating it. The food was buns but the workers were chill lowkey. ✌️😭
This review is for Popeyes corporate, not the staff at this location. I first went in to order a few pieces of chicken, and the total came out to $27 for only 8 pieces — completely unreasonable. I walked out. Later, I saw a coupon in the mail for a 16-piece combo for $19.99 and decided to give it another try, thinking it would be a better deal. When I got home, I opened the box and found ALL wings — not “mostly,” but every single piece. I double-checked the coupon, and it makes no mention that the deal is wings only. This is misleading and dishonest advertising. Customers deserve transparency, not bait-and-switch tactics. If I had known it was all wings, I never would have gone back.
This location popeyes and employee are worst that I have. I ordered a offer menu for 1 hour ago, but when I came to pickup, I had to waiting 15 mins, although there have just 2 customers at there. She picked for me old chicken, that is so dry. I feel that I have been discriminated against.
I waited 40 minutes for a chicken sandwich meal and they still got my order wrong. I had to go back to get my fries and they gave me attitude, it wasn’t even packaged good, they gave it to me in a separate bag .It’s also so cramped in there, there’s only 2 tables with a couple chairs, a family can barely fit in there. There was other people that came and I ordered before them and I was the last one to get my food. Also They’re severely understaffed, there was only 2 people working. That’s kind of messed up, they definitely need better management. I never post reviews online but today just made want to leave a review on this place
This location is small so you can't expect too much area to sit and eat. Definitely more of a grab-and-go type of place. In memory, the food here has been pretty consistent but when I went to drive-thru recently, me and the car in front of me were not even served! We were not greeted or told to wait over the intercom. I spent about 10 minutes waiting before I decided to back out and order counter instead. Then I waited an additional 15 minutes with two parties still ahead of me. I asked the two parties how long they had been waiting, and they said about 15 more minutes prior to me entering! Don't know what happened this recent visit and normally I do not mind a wait if the staff is transparent about it. To their credit, they did seem busy preparing the food in the back, but I did wish they acknowledged the waiting customers.
food was terrible and stale. ALL OF IT. To start off there was no staff in sight for more than 10min. Except one guy who was taking orders cooking and assisting drive thru and diner. Props to him. The girl who helped us out in the drive thru window charged us gave us our food and left without giving us sauce or asking if we needed anything else. The food was over cooked or reheated or something because CRUNCHY RED BEANS AND RICE is a new experience for me. The buiscuits were all OVERCOOKED which wasn’t such a big deal but very telling of their food handling. The fried pickles were stale. Not sure if it’s management or staff to blame but please fix it I love Popeyes and am willing to forgive. I’m not mad just dissatisfied.
Always take forever to bring out food, always having me parking and waiting 20+ min, and ontop they always seem to miss an item or get a flavor drink missing
The chicken was considerably worse than all other Popeyes locations I've been to. They took the precooked chicken straight from a random tray that was sitting around for a while, and the meat was really dry and overcooked. The workers also seemed a bit slow and understaffed.
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About Popeyes
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9744 Lower Azusa Rd, El Monte, CA 91731
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9744 Lower Azusa Rd, El Monte, CA 91731
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