Ordered pizza and my wife picked it up. It was supposed to be in the portal and we even had a portal number. Got there and it was not in the portal and it was just sitting on the counter. Nothing like cold pizza by the time she got home 8 minutes later. Ridiculous.

Jeff Weidig

Watched an employee tell a customer it would be a 45 minute wait with the super sad face, And then go in the back and high five the manager as she says "another one bites , the dust."

Adrian Perez Rodriguez

Was getting some groceries at heb when I had wanted pizza had called this location 4x to get 0 response when I had goten to the location nobody was no where to be seen still 3 other people had walked in behind be that someone had finally came to the counter an when I had asked if here phone was workin I was told that they dont answer it sincerely they dont have the designated order taker there so they didn't want to do it on the phone there words let's just hope the pizza is better then the service Added post When my order had been completed, I had instinctively looked at my order.And it was wrong on both of my pizzas, when I double-check the receipt. He had wrung it up incorrectly, and I was charged for things that I wanted but never received. I had walked out with my food before. I had said something very inappropriate and unfriendly. This location is seriously falling apart either closed down or go through serious restructuring

G G

What is the point of hot and ready if I have to wait 30 mins to get one?? No matter what time or day I go I’m always told to wait 20-30 mins. I thought the owner was supposed to be on top off his game, but I guess not. Huge embarrassment of this owner who can’t even ask his employees to have some ready for some customers.

Madison Kidder

Received our order and two pizzas were completely wrong. When I brought them in they proceeded to just stare at me like I was the issue. Never apologized for the inconvenience and when I received the correct order they pizzas were undercooked. Never ordering from this location again. Terrible customer service!

J Scott Wahl

Unable to give zero stars. Place order at 630 pm online. Called to add no one answered. Get told delivery within. Call Customer Support people wouldn't answer. Door dash knocked on door. Took photo of employees inside who wouldn't unlock. Called Customer Support they called again then employees turned off lights. Worthless

funny faces

Called in for two pizzas pick up. They Told me 25 min. I got there 25min later. Had to wait 15min more. waiting for a pizza this long is not ok.

B_R_L

I usually don’t write reviews, but my experience at this Little Caesars has been consistently terrible. A few months ago, I ordered a deep dish pizza for my family. When we started eating, we realized the dough was completely undercooked—still cold and elastic, like it hadn’t even been baked. I left a review at the time, hoping the staff would see it and improve. A month later, I gave them another chance, thinking maybe it was just a one-time mistake. But again, the deep dish pizza was raw and inedible in the middle. Thinking maybe the deep dish was just too much for them, we tried ordering the stuffed crust pizza instead. Surely, with a thinner crust, it couldn’t possibly be raw again, right? Wrong. The pizza was still undercooked. How is this happening every single time? I’ve baked frozen pizzas at home for years and never had this issue, let alone at a "professional" pizza place. It’s clear that either the staff aren’t trained properly, or they simply don’t care about the quality of the food they serve. As someone who is military, and knowing the owner of this location is also a fellow veteran, this makes the situation even more disappointing. I would expect a higher standard and commitment to quality from someone who understands the importance of doing things right. What’s even more frustrating is that the owner only seems to reply to five-star reviews and ignores the bad ones. It feels like genuine customer concerns are just swept under the rug instead of being addressed. To make matters worse, Little Caesars keeps sending emails asking for feedback, but nothing ever changes. At this point, it feels like no one cares about the customers at all. For now, I’m done with Little Caesars. If you want properly cooked pizza, I’d recommend going anywhere else.

Bizniss Dood

The manager Sarah was rude and didn't give me my change back when I asked about it, she proceeded to mess up my order and rushed me out the door when I asked about her manager. I never received my pizza dispite paying $7.57 on my card and this has been the worst experience I have ever had at a pizza place.

Robert Quiroz

Horrible experience. Waited 1 hour and 10 minutes for two pizzas. I have ‘Never’ in my entire life of 54 years, waited that long for pizzas! I know they may be short handed or inexperienced, but this is a business. And the owner should be fix what most people in this community already experienced. Also, please pictures of the final product I received. Not even the Pineapple like we ordered, its banana pepper! Ugh!

Cuduni Brown

Hot and NOT ready! This place used to always have pizza ready to go. I have had 3 bad experiences of stopping and just trying to grab a pepperoni and leave. Well today I went at 3:30 to avoid the crowd. Well they still were not ready, and I have to wait. It also is no longer the cheapest option. I have also tried the portal which seems to function the same way. They don't follow their own slogan. They need to change it to hot and ready in about 30 minutes! I guess I'll go somewhere else. Here is a picture for proof.

Sam Cooper

Eric was rude and they pizza was awful. I ordered my pizza at around 5:45. I got there 3 or 4 minutes later to ask if he could add crazy crust to my pizzas. I was supposed to pick it up at 6:18. He said ok so I paid the extra amount.(I paid online). He then proceeded to tell me my order was going to be 15 minutes AFTER my original time off 6:18. I asked if he already made my pizzas and he said no so I asked him why it was going to take an additional 15 minutes for an order he hadn't even prepared. He answered..the labor. I was like are you serious???? It literally would take less than 30 seconds to put the butter and garlic crazy crust on my 4 pizzas... So I waited... I went over to the dollar store came back 10 minutes over the time he said it would be ready... I waited for a couple minutes and asked where my order was... He went to the back and I watched him make a pizza... It turned out to be my sausage pizza. I asked him if he just put in my pizza and he said yes that I'd have to wait ANOTHER 8 minutes... I was floored. He rudely said, you can wait or I can refund your order...twice he said that.... Another 2 customers said he was rude to them as well... They ordered after me and still received their order before me.when I got home this is what my sausage(or lack thereof) looked like...

Maria Fernandez

Helotes Little Caesar is the worst in customer service. For the past few weeks when I try to call in an order no one ever answers. So I have to drive and order there. Well today was the worst experience. I got there at 8:25 and they told me they were not making any more pizzas. I could not understand since they don’t close until 9. So I asked to speak to the manager and the blonde manager who was more worried about his makeup instead of providing good customer service just laughed and said they were closing early today. So I asked why if the sign on the door says 9 and he said he does not have to explain anything to me. I am all for support veterans but the owner needs to know that the people he is hiring need some good customer service training. They are gonna run this business to the ground. I just don’t understand why they can’t answer the phone for an order. Or take one where there is plenty of time yo still make one.