Sonic
Burger · Helotes
About Sonic
En Sonic Helotes, te invitamos a disfrutar de una experiencia única con nuestras deliciosas hamburguesas y patatas fritas, preparadas al momento. Revive la nostalgia con nuestro servicio retro al coche, donde te atenderemos con una sonrisa y la mejor comida rápida. ¡Ven a visitarnos y descubre el sa...
En Sonic Helotes, te invitamos a disfrutar de una experiencia única con nuestras deliciosas hamburguesas y patatas fritas, preparadas al momento. Revive la nostalgia con nuestro servicio retro al coche, donde te atenderemos con una sonrisa y la mejor comida rápida. ¡Ven a visitarnos y descubre el sabor auténtico de Sonic!
What Customers Say About Sonic
Sonic in Helotes has mixed reviews. Some customers praise friendly carhops like Lauren and quick, fresh food. However, many report slow service, incorrect orders, and quality issues like stale food or foreign objects in drinks.
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Tip: Tip the hard-working staff, especially if you can via the app or at the stall when paying with a credit card.
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Sonic Helotes Reviews
I went through the drive-thru to pick up dinner and the young African American gentlemen (didn't catch his name) that brought my food out and took my payment was super polite and professional. Food came out very quickly and was hot and fresh.
I've been many times to my local sonic recently and the car hops have been really friendly and nice, I got Lauren last time and she was so upbeat and positive that I just say and enjoyed my food there where I normally just take it home - was just in a good mood that someone was just being friendly that day.
Update review: Today's visit was a pleasant surprise. Although clearly short staffed, all staff I've encountered are polite and efficient with orders. Please be sure to tip these hard working people if you can. Glad we can tip via app or at the stall when paying with credit card Ordered mocha crunch, only top of cup I'd blended with coffer syrup, 2/3 is unblended vanilla. Not sure if that is how it's supposed to serve? I'm ok if it's liquid, where I can mix with straw, but being blended soft serve it's different. Workers however are always nice and sweet, please don't forget to tip them!
Most of the sonics I have been to really have gone down Hill lately. but this sonnet tonight was top stars. my sausage burrito was the most delicious and literally piping hot period my corn dog was piping hot...so fresh. The only issue I had is I tried to swipe my card at the terminal and the terminal froze. And it seemed it never took my card .when the gentleman came to bring me my food, he stated. It did take my card, he was super nice. I wanted to leave a nice review Because honestly, the sonic franchise has gone down the drain overall. This team deserves to be recognized.
The slushes and the chili cheese tots and chili cheese fries and the mozzarella sticks are awesome and the food always comes hot
Update September 2022: Has gotten so much better. Orders come out at a decent time now and have been correct. I'm glad someone made some changes, I didn't expect the location to make it much longer based on how bad it was previously. Original Review What is wrong with this location? I've had more issues with orders taking forever here than anywhere else. I just placed a simple order yesterday that the app said would be ready in 5-7 minutes. Got there about ten minutes later and checked in and waited and waited and waited. I pushed the button to speak with someone after waiting for over 30 minutes. All they said was sorry they weren't taking orders. Pressed the button again a few minutes later and told them I was there for an order and had been waiting for a while. The said it would be 5-10 more minutes! For two items! I had to cancel the order as I was already running very late having waited so long. So I waisted close to an hour and still didn't get any food, only frustrated and hangry. People were coming and going through the drive through the whole time. It seems online orders are low priority and unimportant.
I usually have quick and easy service here with my order being accurate, but tonight I came by after my shift and just ordered a Double Cheeseburger, and a Garlic Burger for my father, we waited about 10ish minutes and then got our food, and when we got home we realized we have just gotten two regular single cheeseburgers. I don’t fault them if stuff got mixed up, with it being late, but we were the only car there at the time, so i dunno this is first time I’ve ever had this issue.
Ordered a #3 cheese burger and tipped $2 and change. Thought I tipped appropriately but when she came by, I asked for more ketchup and it bothered her. Bottom bun was a bit soggy. There was no one in the parking lot except me and right at 12pm. Should have kept driving to another fast food spot.
I went there yesterday, I ordered my food and pulled up to the sign that says “pull up to here” with an arrow. I pulled up to where the sign was. There was a young girl with snake bite piercings on her bottom lip. (Don’t know her name) who told me to back up to the window because she doesn’t feel like walking back to me to give me back my card…. I told her there’s a sign that states pull up to here. She told me to ignore the sign. This is very unprofessional and rude. If you don’t want people to follow directions. Then take down the sign or cover it up. Don’t think I’ll be coming back, the waits are long anyways.
Horrible food. They always do me dirty. Definitely not getting my business anymore
I went to Sonic around 8 AM this morning and had a very disappointing experience. The lady taking orders in the drive-thru was very rude and not customer-friendly at all. When she came out to my car, she handed me the food first and then tried to take my payment. She told me my card declined twice, so I ended up paying with cash. On top of the attitude, when I checked the bag, none of the items were what I had ordered. Between the rude service and getting the wrong food, the whole experience was frustrating. I would not recommend this Sonic location.
This location has the most incompetent employees. Worst location I have ever been to. Most employees are rude and the food is below acceptable quality. Ownership would be better off closing this location because they are spending money just having it open. I swear the assistant manager was high when I called to complain over the phone. Completely apathetic and they were one of the employees I called to complain about. Ironic that they were the assistant manager, I would have assumed they were a new employee. This location was apparently closed due to a fire but there was no signs anywhere and cars were parked to order when I went through the drive through.
I waited 30 minutes for a medium soda because they were “busy” socializing with each other
Went to drive thru and ordered a medium coke. $3.79 !!!!!! Are you kidding me ????? You're screwing your customers bigtime. I will never go there again ! Please explain why
Received 2 flavorless carbonated slushys. The drinks were almost clear, I am surprised that they didn't notice. 😑
Ordered online on may 9, 2025 at 9:15 and just ordered 2 route 44 sodas and when my PREGNANT WIFE opened her soda she discovered a broken piece of styrofoam in her drink so as a former employee of sonic they would clearly notice if there was any debris in the ice chest or by the fountains. So not only did they acknowledge the piece of styrofoam that could’ve been in the cooks ass crack and still filled the drink up and sent it out to us. I understand this isn’t fine dining but legitimately if you’re gonna work in food service, neglectful actions like this can lead to some major consequences. Do not order from this location if you want trash in your drink or food and god forbid this happens to anyone else. Never coming back to this dump again.
I always go to this sonic, and never had a problem with anything except for how long the wait is after you order. The other day I visited I was very disgusted to find some type of glass or chipping’s of concrete in my drink. This is unacceptable, Especially in a place where you serve food.
No matter how busy they are I always end up waiting at least 30 minutes to get cold undercooked food that falls apart and is planted like they threw it all in a box and kicked it across the room. I've gone here 6 times now waiting months in between hoping something changes between the then only to be disappointed once more. This sonic sucks.
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12405 Bandera Rd, Helotes, TX 78023
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12405 Bandera Rd, Helotes, TX 78023
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