Subway
Sandwich · Hercules
About Subway
Subway in Hercules offers a casual and convenient dining experience with a focus on customizable sandwiches and salads. We provide a range of options, including health-conscious choices, perfect for lunch or dinner. Enjoy your meal your way with dine-in, takeout, or delivery options, including curbs...
Subway in Hercules offers a casual and convenient dining experience with a focus on customizable sandwiches and salads. We provide a range of options, including health-conscious choices, perfect for lunch or dinner. Enjoy your meal your way with dine-in, takeout, or delivery options, including curbside pickup. We cater to everyone with a wheelchair accessible entrance, parking lot, restroom, and seating. Open daily, we're ready to serve you comfort food, whether you're dining solo or with friends. Our hours are Monday through Friday from 8:30 AM to 9:30 PM, Saturday from 8 AM to 9:30 PM, and Sunday from 8 AM to 8 PM. We appreciate the feedback from our community, reflected in our 3.3/5 rating from 79 reviews.
What Customers Say About Subway
This Subway location receives mixed reviews. Many customers praise the friendly and fast service, especially highlighting Sandeep. However, there are frequent complaints about inconsistent hours, poor service from some staff, incorrect orders, and issues with food quality, like soggy bread and unripe avocados.
Best For
Tip: Verify the store's operating hours before visiting, as they may not match the posted times. Consider ordering in person to ensure your order is made correctly.
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What to see nearby
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Explore the area around Subway
Subway is located in Hercules, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.
Parks & Gardens
- Refugio Valley Park (A 189m) — park in the United States of America
- Ohlone Park (A 428m) — park in Contra Costa County, California, United States of America
- Pinole-Hercules Little League Facility (A 794m) — park in the United States of America
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Subway Hercules Reviews
Never had a problem. Friendly ppl . Fast fresh food
This subway location is by far, the best location that I have ever visited. Sandeep was very friendly, very fast and super nice to my family and I. I can't remember the last time I've been to a Subway quite like this one. If I were a local I'd definitely eat here daily!!!
Ive started to come here pretty often lately since it's near my work and I really have to say... Customer service here is so great. I'm always met with a kind and Positive words. Busy or not, she's always quick to help... My go-to lunch spot
Ordered online. Had a little glitch, and I was afraid I was going to get double charged, but I didn't. Everything was made correctly and in a timely fashion.
Never had a problem. Friendly ppl . Fast fresh food
Ordered online. Had a little glitch, and I was afraid I was going to get double charged, but I didn't. Everything was made correctly and in a timely fashion.
This subway location is by far, the best location that I have ever visited. Sandeep was very friendly, very fast and super nice to my family and I. I can't remember the last time I've been to a Subway quite like this one. If I were a local I'd definitely eat here daily!!!
Ive started to come here pretty often lately since it's near my work and I really have to say... Customer service here is so great. I'm always met with a kind and Positive words. Busy or not, she's always quick to help... My go-to lunch spot
They don't know what double meat means here. I would wait till you get your first portion before you ask for double meat because they will skimp you!!!! We made her recount and she saw she was wrong with her portions, watch them. They know what they are doing.
They don't know what double meat means here. I would wait till you get your first portion before you ask for double meat because they will skimp you!!!! We made her recount and she saw she was wrong with her portions, watch them. They know what they are doing.
They rush you in and rush you out. I don’t know what happened to the older woman who used to work here, but the two younger ladies behind the counter don’t really care about anything except getting your sandwich in your hands and getting you out the door I actually wanted to buy two sandwiches and a dipper. I gave my first sandwich order and then she immediately went to the woman next in line and asked her what she wanted. So I walked out with my sandwich and I’m going to find food for everyone else.
Ice machine busted, no ice tea available. Put "sauces" on the bread first instead of last, so bread is soggy, damn oven beeper constantly going off, been to many subways, this one is just bad IMO
Bad servicing skills w the lunch time ladies, they run things the way they want instead of doing it the way the manger would like it. For example they make everyone’s order all together & then charges everyone when done making everyone’s order. Wastes my lunch time and got a soggy sandwich afterwards 😖
Ice machine busted, no ice tea available. Put "sauces" on the bread first instead of last, so bread is soggy, damn oven beeper constantly going off, been to many subways, this one is just bad IMO
They rush you in and rush you out. I don’t know what happened to the older woman who used to work here, but the two younger ladies behind the counter don’t really care about anything except getting your sandwich in your hands and getting you out the door I actually wanted to buy two sandwiches and a dipper. I gave my first sandwich order and then she immediately went to the woman next in line and asked her what she wanted. So I walked out with my sandwich and I’m going to find food for everyone else.
Bad servicing skills w the lunch time ladies, they run things the way they want instead of doing it the way the manger would like it. For example they make everyone’s order all together & then charges everyone when done making everyone’s order. Wastes my lunch time and got a soggy sandwich afterwards 😖
I ordered for catering. Showed up and they stated they did not make my order. We confirmed that this was the correct store location. The woman working proceeded to argue and would not quickly make my order as I was the only customer in the store. I had called customer service through ecatering and they refunded my money but advised that the store owner did receive my order but did not process the order. Very poor customer service and would not work with me to make it right. Left empty handed to my event and had to go to another restaurant for quick catering since I was the one having to pick up food for our event. Very stressful and absolutely ridiculous.
8/8/24 6pm- only lady working there has bad customer service. There's a picture advertising chicken salad on a sub or wrap..she said at that store only wraps no sub, I mention is advertised. I order and when it was time to pay, I told her I had a coupon, she said that store doesn't take paper coupon only online discount. I asked her how she said she didn't know. I looked online but it didn't give me option. So I told her I couldn't figure it out and that I would pass. She said next time ask first. I think they should put a sign on their door "no coupon accepted ". While there a costumer ask to use the bathroom to wah her hands before eating and she bluntly told her"no" another costumer asked if not to late to add vinegar&oil in his sandwich and she said too late as it was such an inconvenience. I would say 0 stars for her customer service & their own rules. No longer using that subway store.
Hercules online hours said open till 9:30. I got there at 8:25 and door locked. Pinole online said open till 9:00. It was 8:40 and store was dark. Rodeo online said open till 9:00. It was 8:50. Store was open, very clean and great, friendly service. The server's beautiful attitude made up for my frustration at the other two stores.
got scammed on my order as crazy as that sounds. I ordered a steak sandwich by itself. Total was 13.99 before tax. I tell the lady, a steak sandwich is 11.99. She says some lie about corporate making them charge it as a philly. The philly is $2 more because it comes with extra cheese. Which she didnt put on or tell me about even though i specifically asked why is it $2 more when I can clearly see its $11.99 on the menu? Yeah its only $2 but its the principle. Pretty pathetic to be scamming your customers for pocket change like that. Money must be tight for the owners.
ABSOLUTE WORST SUBWAY. The lady constantly working there seems to try her hardest as the only employee but DO NOT order online or order anything that you need on time because they are always late and your sandwich will not be correct. I had an online pick up half an hour after I ordered it and when I arrived my order hadn’t even been started. Not just that I then had to wait for 3 more people to get their orders before she made mine. I have gave this place a chance 4 too many times. I will NEVER come back to this subway.
Not open in the morning when it says open on Google. Please change your time. Had to drive somewhere else and now late to meeting.
Bad Service Indian lady got a nasty attitude not going Back there no more first time I last time 🤮🤮🤮🤮🤮
Terrible service, veggies are not fresh, bread was overdone. Put an unripe avocado on my sandwich. They pile ingredients in the middle of the sandwich rather than spreading it out. Could barely eat my sandwich. Never coming back.
It's 7:30 pm and she said it's closed, the map says 9:30 pm. They made me drive here 3 miles for nothing.
Their service is terrible if I had a choice I would rate it zero stars! , the employees there are sloppy and don’t pay attention , one of the ladies shoved in my sandwich without even asking if I wanted it toasted . Why does this business even exist!!!
TERRIBLE service The guy working there is greedy he at a point to give a bread with only some meat and piece of cheese when he asked for vegetable I have to tell him to put more all the time.. I don’t recommend this place to anyone. ☹️
Never open! The hours are just there for show! Came at 7:30 ! If you're not going to stay open at LEAST change your hours !
I ordered for catering. Showed up and they stated they did not make my order. We confirmed that this was the correct store location. The woman working proceeded to argue and would not quickly make my order as I was the only customer in the store. I had called customer service through ecatering and they refunded my money but advised that the store owner did receive my order but did not process the order. Very poor customer service and would not work with me to make it right. Left empty handed to my event and had to go to another restaurant for quick catering since I was the one having to pick up food for our event. Very stressful and absolutely ridiculous.
Bad Service Indian lady got a nasty attitude not going Back there no more first time I last time 🤮🤮🤮🤮🤮
Not open in the morning when it says open on Google. Please change your time. Had to drive somewhere else and now late to meeting.
Hercules online hours said open till 9:30. I got there at 8:25 and door locked. Pinole online said open till 9:00. It was 8:40 and store was dark. Rodeo online said open till 9:00. It was 8:50. Store was open, very clean and great, friendly service. The server's beautiful attitude made up for my frustration at the other two stores.
It's 7:30 pm and she said it's closed, the map says 9:30 pm. They made me drive here 3 miles for nothing.
got scammed on my order as crazy as that sounds. I ordered a steak sandwich by itself. Total was 13.99 before tax. I tell the lady, a steak sandwich is 11.99. She says some lie about corporate making them charge it as a philly. The philly is $2 more because it comes with extra cheese. Which she didnt put on or tell me about even though i specifically asked why is it $2 more when I can clearly see its $11.99 on the menu? Yeah its only $2 but its the principle. Pretty pathetic to be scamming your customers for pocket change like that. Money must be tight for the owners.
8/8/24 6pm- only lady working there has bad customer service. There's a picture advertising chicken salad on a sub or wrap..she said at that store only wraps no sub, I mention is advertised. I order and when it was time to pay, I told her I had a coupon, she said that store doesn't take paper coupon only online discount. I asked her how she said she didn't know. I looked online but it didn't give me option. So I told her I couldn't figure it out and that I would pass. She said next time ask first. I think they should put a sign on their door "no coupon accepted ". While there a costumer ask to use the bathroom to wah her hands before eating and she bluntly told her"no" another costumer asked if not to late to add vinegar&oil in his sandwich and she said too late as it was such an inconvenience. I would say 0 stars for her customer service & their own rules. No longer using that subway store.
Never open! The hours are just there for show! Came at 7:30 ! If you're not going to stay open at LEAST change your hours !
TERRIBLE service The guy working there is greedy he at a point to give a bread with only some meat and piece of cheese when he asked for vegetable I have to tell him to put more all the time.. I don’t recommend this place to anyone. ☹️
ABSOLUTE WORST SUBWAY. The lady constantly working there seems to try her hardest as the only employee but DO NOT order online or order anything that you need on time because they are always late and your sandwich will not be correct. I had an online pick up half an hour after I ordered it and when I arrived my order hadn’t even been started. Not just that I then had to wait for 3 more people to get their orders before she made mine. I have gave this place a chance 4 too many times. I will NEVER come back to this subway.
Their service is terrible if I had a choice I would rate it zero stars! , the employees there are sloppy and don’t pay attention , one of the ladies shoved in my sandwich without even asking if I wanted it toasted . Why does this business even exist!!!
Terrible service, veggies are not fresh, bread was overdone. Put an unripe avocado on my sandwich. They pile ingredients in the middle of the sandwich rather than spreading it out. Could barely eat my sandwich. Never coming back.
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1572 Sycamore Ave a, Hercules, CA 94547
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1572 Sycamore Ave a, Hercules, CA 94547
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