DQ Grill & Chill
Ice cream, burger · Jefferson
About DQ Grill & Chill
En DQ Grill & Chill, te damos la bienvenida a un espacio donde los sabores clásicos se encuentran con la alegría. Disfruta de nuestras deliciosas hamburguesas y patatas fritas, coronadas por nuestros irresistibles helados soft-serve y batidos exclusivos. Un lugar perfecto para compartir momentos esp...
En DQ Grill & Chill, te damos la bienvenida a un espacio donde los sabores clásicos se encuentran con la alegría. Disfruta de nuestras deliciosas hamburguesas y patatas fritas, coronadas por nuestros irresistibles helados soft-serve y batidos exclusivos. Un lugar perfecto para compartir momentos especiales con amigos y familiares.
What Customers Say About DQ Grill & Chill
This DQ Grill & Chill receives praise for its friendly staff, clean environment, and well-blended Blizzards. Several reviewers specifically call out employees like Yoyo, Amy, Nicole, Kam and manager Scott for exceptional service. Complaints mention small portion sizes, slow service, and order inaccuracies.
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Tip: If ordering through the drive-thru, be prepared for potential delays, especially during peak hours. Check your order before leaving to ensure accuracy.
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DQ Grill & Chill Jefferson Reviews
The women working were so nice!! My friends came in not knowing anything and Yoyo and Amy were so patient and kind while explaining and recommending everything to us. They are the nicest people ever!!
Dairy Queen #14564 I wanted crispy tacos and my daughter took me to get some thru the drive thru. I must say they were delicious and hot sauce paired well with the tacos. Lady at the window was very pleasant as well. I usually only go for the peanut parfait which is the best as well. But today I only wanted tacos.
I called and experienced fantastic customer service. The Manager on Duty this evening, Nicole, went out of her way to help me when she did not have to. She is representing not only Dairy Queen well but she is showing up for the individuals who own and operate this location where others may not be. I hope this young woman's performance is reviewed and that she is congratulated her on her level of dedication to the brand, and the pride she holds for this company. Thank you for your kindness, Nicole.
LOVE this location and staff so much!!! Shout out to everyone who makes my Royal Oreo blizzard - Kam you’re the best - and the front window girlies!!!! I appreciate you all so much!!! Thank you for always making Linguini - my puppy - feel so special too! Best place for ice cream / soft serve in the area by far!!!!
We went in for Blizzards heading home to our city that doesn't have a Dairy Queen. It had been too long since our last. They were both perfectly blended so you could taste the goodness all the way through. They staff was very friendly and the restaurant was very clean. You could tell the employees cared.
The order was messed up, went up to get it corrected and they acted like we didn't order the food from there when we were the only people ordering food (everyone else icecream). The girl who took the order had to come over and get the order corrected, just not handled professionally, I probably won't return, to many choices with the similar choices...
Two adults and one child came out to almost $40, which might not sound terrible at first, except that didn’t include ice cream. The portion sizes were extremely small—the fries were comparable to a small at McDonald’s. We ordered two drinks just to access the fountain, only to find there were only three drink options, none of which we would have paid for had we known. We decided to get ice cream anyway, hoping to end on a positive note, but both orders were incorrect. Overall, the experience did not match the price at all.
We came in at 10:15 pm. After we ordered we found a table that was dirty. When we asked for a cloth to wipe it off, we were told we had to take our food to go. We did find another clean table and started to eat (they were still taking orders & serving food.) Another employee came by and told us they close at 11 and we needed to finish up (about 10:35.) We were almost done and first employee came by and told us we needed to leave. When we said they were open until 11, she rudely told us all food had to be taken out. All but one garbage can had a paper over the top saying to use another garbage can. I understand getting as many closing duties done early as you can, but if the restaurant closes at 11, don’t start chasing people out prior to that.
Waited in line for 20mins before even getting to the drive thru speaker, called the store manager after I left to express my irritation and the manager didn’t care one bit about my concern. She had an attitude which wasn’t necessary
Man, I’m BIG MAD right now! I pulled up to Dairy Queen tryna enjoy me some crispy chicken tenders, right? I get home, open the box, and tell me WHY there’s only TWO tenders in there?! Like, what happened to the other THREE?! Y’all playin’ with my food and my feelings! Only reason y’all even gettin’ TWO STARS is ’cause Nikki—yeah, the one who be chillin’ outside smokin’—used to go to AA and she always been real cool. But the rest of this? Straight-up bull, man. I ain’t never been this disappointed over some tenders in my life. I'm beyond pissed right now
lukewarm chicken strips, thick pasty gravy, small amt. ONE person to take orders AND deliver food. no wonder it was not hot! Sam e with blizzards. Finally went up to get before melted. blizzards were naked. a minuscule amt of topping in the top & the rest was white as an albino! Get the picture? And mine was double topping or at least I paid for double. Drive thru person delivering food & asking drive thru to please wait.
I havent been here in years. I thought I'd take my grandchildren for lunch and knew they'd get icecream with the meal, what's not to love....the food, the service. Fries were mushy and cold, asked for crispy. Both cheeseburgers had lots of ketchup...too much, wiped off w napkin, but rolls were soggy w ketchup still. Staff rude, will not go here again!
Came to this branch to pick up an uber order and wanted to order a blizzard through drive thru and was denied placing an order because they said “we cannot take your order if you are picking up” I have worked for dairy queen and have never denied a customer like this. The managers name was Jamie and she took my order. I will be calling corporate about her. Denying a customer especially a pregnant one for no good reason at all is just shitty behavior
I ordered on the mobile app. When I got there it said my food was being worked on so I ain't come to find out it somehow got canceled. They still took my money. Said it would be three or five business days which I told him that I now had no money to feed my kids. Any respectable business would have giving the food for free because of the circumstances. But no they wanted me to read order and now I didn't have enough money because they took it already
I went to this location's drive-thru on July 13, 2024 around 5:10PM. I asked for a mini pecan turtle cluster blizzard. When I finally got to the window to get my order, the server at the window did the blizzard flip with the lid on. When I opened the blizzard, it was half melted already (we were waiting almost 10 minutes behind someone else). This is why she flipped it with the lid on I'm assuming. I asked for it to be remade, and she immediately got an attitude and said that it's always melted because hot ingredients go inside. She eventually had someone remake it, and it was perfect and not melted. Before, we could say thank you or hand back the melted blizzard she slammed the drive thru window in our face. Not a great experience at all. Horrible customer service. See picture for what the first melted blizzard looked like when I first received it.
Ordered delivery through Uber eats, got an Oreo blizzard instead of a snickers. Which is disappointing for the price, ~$11, but it’s whatever. However the tender and onion ring basket was just pathetic portion wise. I’m usually pretty lenient on the quality of delivered food, but this was just unacceptable. I get the fries are going to be cold and soggy, that’s just how it is when the driver takes 30 minutes to get here and I don’t expect the food to look as plentiful as the pictures, but this was a rip off for $13. Used to order regularly a few years back and it’s been a while. Looks like quality has taken a hit in that time. Tried to reach out, but it didn’t go anywhere.
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About DQ Grill & Chill
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1100 Jefferson Rd, Rochester, NY 14623
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1100 Jefferson Rd, Rochester, NY 14623
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