El Pollo Loco

Food is always excellent prices are not bad but they always take too long they need to double their employees and move that chicken!!!

The person at drive thru handled the line well and food came out great. Chicken was juicy

First time coming and the people were so nice me and my family really enjoyed this location

It's one of the cleaner restaurants. The food is what you would expect. It's not bad for quick chicken dishes and what not. It's always been pretty good to me so I will recommend it.

The manager at the night time on 7/2 was out standing, got my food real quick and was very nice and welcoming.

The food was pretty tasty and I feel like the cashier was really friendly! I would definitely recommend this place to friends.

Try….. POLLO BOWL with: NO RICE extra onions extra cilantro SUBSTITUTE THE RICE FOR CABBAGE. This is the best LOW CALORIE OPTION!! YOU CAN THANK ME LATER !!

It's always tasty and has been for many years. My only issue is that the drive thru is not very efficient.

Very nice service from the cashier in the front in the morning he provided me with all I requested and even went to ask if everything was ok :)

Service was fantastic and fast! Staff is very nice and welcoming! And clean place as well

Parking was not an issue. The restaurant was very clean and I was met by friendly and helpful staff. The food was very good, I ordered the avocado burrito and it was made to my expectations. I will definitely be returning to try other menu items. : ) 👍

The food was delicious. The person taking my order was polite and courteous.

Friendly staff and my food was great the chicken in my tostada was good and the dressing was really tasty!!!!!

Came to eat with my family. My parents were very happy with the quality of food they got. Cashier in the front was very helpful

Great place to grab a quick fresh bite before a movie. The food is consistent and the service too.

One of the best restaurants I’ve ever been to. I can tell the management is changing. 5/5

One of the better El Pollo Locos I've been to. Nice and clean.

This is by far the best pollo loco I’ve been to, I always come here for the double chicken bowl. The service is awesome and “Will” the manager really takes care of his customers. Keep it up guys!

My food was perfect y love to place my order in kios , very friendly manager

Great fresh food and phenomenal service. Best fast food option open late in town.

Love the new location. Parking is much easier, getting in and out is quicker. Appreciate them being right by the movie theater, nice to grab a quick bite and catch a show. Food was fantastic as always!! Love the $5 combos. You cannot beat that deal.

Good service but could improve bathroom cleanliness

A lot of beautiful people

Anna “Joyce” Gonzalez

Good service but could improve bathroom cleanliness

Jeni Partee

Love the new location. Parking is much easier, getting in and out is quicker. Appreciate them being right by the movie theater, nice to grab a quick bite and catch a show. Food was fantastic as always!! Love the $5 combos. You cannot beat that deal.

I went into this location indecisive of what to get. But the staff was patient and walked me through all their options. They were so kind and make my day! The food recommendation was amazing too! I’m definitely coming back here regularly!

They've really picked it up at this location. I'm not sure what changed but the wait times have been cut down to VERY reasonable the food doesn't always taste like it's from yesterday and the bathrooms are actually clean. A stark contrast to what is been for the last couple of years.

TheEpic RiceMaker

They've really picked it up at this location. I'm not sure what changed but the wait times have been cut down to VERY reasonable the food doesn't always taste like it's from yesterday and the bathrooms are actually clean. A stark contrast to what is been for the last couple of years.

Julia Santamaria

I went into this location indecisive of what to get. But the staff was patient and walked me through all their options. They were so kind and make my day! The food recommendation was amazing too! I’m definitely coming back here regularly!

food is great service is beyond slow

Lots of space and great food that you would expect from El Pollo Loco. However, several menu items seem to always be out of stock

The chicken was flavorful and succulent! Much better than most other El Pollo Locos I've eaten at.

Busy area, ok customer service, maybe a franchise, which is not necessarily a bad thing. Franchises have the ability to have higher prices than company owned locations.

Good food ... nice staff ... dining area could be cleaned more often

Usually come here and use the drive thru. Service is good. Food is good.

Everything ok. Fresh hot food. Nice staff. Told us about the promotion and saved us $2 👍 One small minus - you have to clean the lobby more often. P.S. Today we had shrimps in Mango sauce. The sauce turned out to be very spicy and we didn't finish our dish. It is necessary to warn visitors that the dish is spicy.

Food is tasty, service is ok, app is bad

Тамара Гулина

Everything ok. Fresh hot food. Nice staff. Told us about the promotion and saved us $2 👍 One small minus - you have to clean the lobby more often. P.S. Today we had shrimps in Mango sauce. The sauce turned out to be very spicy and we didn't finish our dish. It is necessary to warn visitors that the dish is spicy.

Yerslan Aimakov

Food is tasty, service is ok, app is bad

The pollo bowels are mostly rice and beans with very little chicken its supposed to be double chicken and the serve very little. What I think is really terrible is the CHURROS lord please don’t sell the dish if you are not going to prepare it properly. There is nothing on them and they are supposed to be meant as a sweet treat. They are selling just dry flour sticks. I’ve bought them multiple times and they are always served the same as this location. Barely any sugar or cinnamon. Literally false advertising. Other locations make them the way they are supposed to. Please do better. Thank you

Elizabeth Corona

The pollo bowels are mostly rice and beans with very little chicken its supposed to be double chicken and the serve very little. What I think is really terrible is the CHURROS lord please don’t sell the dish if you are not going to prepare it properly. There is nothing on them and they are supposed to be meant as a sweet treat. They are selling just dry flour sticks. I’ve bought them multiple times and they are always served the same as this location. Barely any sugar or cinnamon. Literally false advertising. Other locations make them the way they are supposed to. Please do better. Thank you

I go to this location often since it's close to where I live. Their service is always up in the air. One minute they are really good and the next they are really bad. Their chicken is always cooked perfectly with lots of flavor, so the food gets a 5/5. The only thing that draws me away is their forgetfulness during orders and their really long wait times.

Their burritos are so small. I ate 1 and still felt hungry while the other El Pollo Locos are making them pretty large and I feel full eating 3/4th

Very slow service most times I've gone the same time in afternoon it's always at least 12 min in line with only one cashier , also extremely cold!!!! Inside have to eat fat before food gets cold...

This location is super busy. The lines are long at the drive-thru and the chicken is often burnt. They should hire more people to fix these issues.

Food is always hot, the macaroni has gone a little down hill. Everything else is great.

Hands down, this is the slowest location I’ve ever been to. I waited in the drive through line for slightly under 30 minutes even though there were only 3 cars ahead of me. Remarkably and painfully slow. Avoid this location at all cost.

Sadly all the chicken pieces in my salad were over cooked. This store constantly over cooks the chicken, I thought I'd give them a second chance but they seem to take the dried out chicken and chop it for the salads. Can't even chew some of the pieces. Last of my visits here.

Very slow drive thru, not attentive to utensils. Had to ask for straw and did not provide sporks for side dishes. Food is great as expected

They started off well in this location, but boy has it gone downhill. {And I feel like every restaurant review these days should have a big allowance for the staffing difficulties facing the industry at large - maybe there's some of that going on here.} The food is as good as at any other Pollo Loco; it fills its purpose and your belly. But man this place is filthy. Just gross.

It's pollo loco no big deal.

The food is consistent and good. The service....not so much. Well, the service is consistent in that the employees don't like greeting or even acknowledging customers. It seems they are just there to work, and expecting anything more would be too much. I go back for the food, though and that is all.

Always feel cringe when I see an employee working the food line with face mask on.

Food is great, you're forced to navigate a complicated and poorly organized kiosk, they will not take in person, in store orders, and if you need help with the kiosk, they reluctantly help only with the item you're having issues with. They said if I want to order in person, use the drive through. By the way, very expensive for what you get. It's high quality but the hassle, hijinx, escapade and all that really makes for an abhorrent experience.

This particular restaurant gets hammered at lunch and every time I come during lunch they seem to get overwhelmed. It took 20 min to get my food today luckily I wasn't in a hurry. I always dine in so can't comment on drive thru times. The food is consistently decent. This store needs a refresh inside badly, it doesn't present itself well.

My order always are missing something.

Mark Sirof

Food is great, you're forced to navigate a complicated and poorly organized kiosk, they will not take in person, in store orders, and if you need help with the kiosk, they reluctantly help only with the item you're having issues with. They said if I want to order in person, use the drive through. By the way, very expensive for what you get. It's high quality but the hassle, hijinx, escapade and all that really makes for an abhorrent experience.

Cynthia Tamraz

My order always are missing something.

Eric Wright

Always feel cringe when I see an employee working the food line with face mask on.

Craig Wilson

This particular restaurant gets hammered at lunch and every time I come during lunch they seem to get overwhelmed. It took 20 min to get my food today luckily I wasn't in a hurry. I always dine in so can't comment on drive thru times. The food is consistently decent. This store needs a refresh inside badly, it doesn't present itself well.

The drive thru is so slow. Staff is friendly. Chicken overcooked, some burnt. Order 2 ckn. br.($3.71 each) 1 is regular sized, the other very small. Time for manager/owner to step it up!

Slow. Bad sevice. Slow. Did I already mention that? I have even come up to this place to order indoors and they were closed and only had their drive up open which had 25 cars in line.

Filthy dining room! Always good food BUT... after suggesting that evvvvery table be wiped of left over food, the worker came out and simply pushed the food onto the floor. Disgusting! But the staff was very nice.

Chicken was good, but everything else was bad. They left out a handful of things as well. Chicken alone saved the experience, but the fact that I needed my own salsa and dressing and such was pretty disappointing.

First the place was dirty yet I could see lots of employees. Second the cashier didn't know her $5 menu we had to correct her. Third the burrito was awful. To top it off the chicken inside the burrito was hard and dry.

Food was delicious but tables and floors were filthy, coke dispenser was broken and ice tea was empty! !

Drive thru was extremely long Everything was fine until we arrived home to notice half the order was not in the bag. Maybe they were under staffed that day or who knows. Chicken was burnt also. Hopefully this isn't always the case.

gotta say wow...........got my food and they didn't give me my drink. then I got my drink but the guy who gave it to me was busy talking on his cell phone while working and seemed inconvenienced by my asking. then I didn't get a lid for the drink so I had to find this guy again. STILL on his phone laughing about something he says "we don't have large lids here" so guess I just will try and not spill lol. but hey.......atleast the chicken was dry and tough and terrible

Don't have my favorite the fajita burrito on the menu anymore so I got chicken avocado with extra chicken there was hardly any pico de gallo on there it was really dry one of the worst burritos I've ever had

Was a very slow drive through experience. Another menu board before you arrive to the ordering one would definitely help this process so people can figure out what they want.

The food is normally good but they ALWAYS forget something in your order. Somehow I let this happen to me 4 times. Definitely check your bag thoroughly before leaving.

Very poorly managed location in my opinion. Often the trash is overflowing and if you need help at the inside counter you have to wait and wait. Occasionally you will get an employee who cares, but today there was a problem with their automated ordering system and the employee treated me like a bother when he finally came to help. Other employees saw me standing there obviously waiting for help and had no intention of informing whoever was supposed to help. Not a happy place.

The chicken was tasty, the beans too salty and tortillas not whole. But the shocker was no one to talk to. There is an ordering kiosk and when the meal was brought forward, I had to remind the person of the other thing on the order. She apologized and went to get it. Upon returning I mentioned I still needed a cup. She said the fountain wasn't working. They were out of gas. I said I had paid for a drink. She said it wasn't working. There was nothing she could do. Again I said I paid for a drink. She said there is none. But I paid for it. Then she offered a refund, I said what about a cup of water? She gave me a cup, the ice worked, the water ran and so did the ice tea dispenser. Not first choice, but ok second choice. No salsa either. Very sad how far el pollo loco has gotten towards terrible.

Tom Slaughter

Very poorly managed location in my opinion. Often the trash is overflowing and if you need help at the inside counter you have to wait and wait. Occasionally you will get an employee who cares, but today there was a problem with their automated ordering system and the employee treated me like a bother when he finally came to help. Other employees saw me standing there obviously waiting for help and had no intention of informing whoever was supposed to help. Not a happy place.

Joe Hattick

The chicken was tasty, the beans too salty and tortillas not whole. But the shocker was no one to talk to. There is an ordering kiosk and when the meal was brought forward, I had to remind the person of the other thing on the order. She apologized and went to get it. Upon returning I mentioned I still needed a cup. She said the fountain wasn't working. They were out of gas. I said I had paid for a drink. She said it wasn't working. There was nothing she could do. Again I said I paid for a drink. She said there is none. But I paid for it. Then she offered a refund, I said what about a cup of water? She gave me a cup, the ice worked, the water ran and so did the ice tea dispenser. Not first choice, but ok second choice. No salsa either. Very sad how far el pollo loco has gotten towards terrible.

No one wants to work. Long waits,rude service and mediocre food.

I went through the drive through feeling really hungry. It was late at night. They gave me the left over scraps of chicken. They were hard and in eatable. The WORST El Pollo loco that I have ever been to.!!!!!

I specifically bought food here to use their Wifi because the told me they had it. There was no Wifi network to be found.. by the time my food came I couldnt return it.

I waited 15 minutes for somebody take my order. When they took my order they were out of legs and thighs. Somebody from corporate needs to train the staff correctly in customer service and speed of service. This is not the 1st time this happens, the other time we went and they were out of chicken. I'm not sure how this chickem place runs out of their main supply, chicken. Looks like one of the guys was new and a lady came out to yell at him. That is not ok.

Bathroom was terrible and the food took like 25 mins worst pollo loco I've ever been to

Having had some poor meals at the Montrose store, I've not gone back in about a year. But then, I love El Pollo Loco so made a return visit, hoping for the best. This store should be embarrassed to have put out the meal I received. The chicken breast was small, dry and on the verge of being burned. The broccoli was virtually uncooked. The mashed potatoes were watery as was the tasteless gravy. The flour tortillas were practically stale. I just threw $12 away on this meal -- and ended up throwing most of the meal away too. I shall not return.

This will be the third and last time I come to this Pollo Loco. The first time my order was completely messed up in the drive thru, the second time I went into the restaurant and recieved poor customer service. This last time I went I ordered a double chicken bowl only to come to realize the chicken was completely missing! During this same order there was also poor customer service. 0/10 do not recommend

I have visited this location on La Canada 3 times since it opened. The service is pathetic and non-existent. Poor management, wait just to order 15 minutes and another 10 to get your food, this is with hardly anyone waiting. Manager tends to drive thru and does not pay attention to service inside. Talked to manager about it and only excuses of short staff were given, this poor service has happened more than once. They need better management and more staff to service the area. If I were the owner I would visit more often and keep up with this location. Good food and poor service... Lost several clients today!

Food was old look like was belelong for someone else they warm again, Restroom was horrible.

The food same as junk cold and not eatable I never go on this place again I don’t recommend this place to no one.

I love their food, specially the chicken avocado quesadilla, but the last time I ordered a food, they sent me completely wrong order. I called them to get a refund, the employee told me they are gonna call me back to process my refund. And they never did. I will never go back to this locaion again.

I really enjoy el pollo loco, but since the new location I was very disappointed. I walked in as I noticed that the drive through had about 10 cars, after I placed my order I noticed about a handful of customers waiting on their order, after waiting for about 30 minutes my order still was not ready. The customers that were there before me once they got their orders, they were not satisfied with their orders and the chicken did not look cooked correctly. Instead of taking the chance of my family getting sick from the chicken I got my money back and walked out. I'm hoping this is not an ongoing problem.

Bad service for dine in ever since they put the self order kiosks and what you order in the machine they give you something different mashed potatoes had some chewy texture.

It's been several times I found my 8 piece chicken only order burnt to a crisp and my family could not eat it. I feel they stole my money by serving me chicken pieces that are not edible. Check your chicken before you leave the drive-through

Love spending 35 minutes in the drive thru. Slowest drive thru I have ever been to

El Pollo Loco tends to be pretty consistent. This location is dysfunctional. I normally avoid this particular store because they take way too long. Gave them another shot today and it was the same. Only car in the drive thru, took 5 minutes to take my order and then they fudged it terribly, no receipt and got items I didn’t order plus missing items as well. For some reason this store also always has dry chicken compared to other franchises in the nearby vicinity. Find another spot if you want lunch in the Montrose area..::

The worst service they forgot about my order and then they gave me the wrong order also. The food was burn. I was not happy with anything

Absolutely the worst location. They are constantly getting orders wrong and missing my orders. I would not go here again. Save yourself the headache, especially if you are a working individual.

Food was bad, and entire place was dirty. Restroom was disgusting. Stay away from this location.

Prices inflated. Didn't take my EBT card like other pollo loco. Person at counter was lazy and unfriendly and I decided to go to a sit down restaurant in just a few feet away abd a delicious healthy meal for less than pollo loco.

The worst service so far, took a long time to obtain my food, did not have house salsa, I asked for juicy chicken and instead I got dried chicken with no flavor . Definitely Not coming back here 👎

I ordered double chicken bowls only I can’t see is any chicken 🐔 They add just a little bit I have never come back here again 😡😡😡🤬🤬

I love El Pollo Loco so every time when I visit the West Coast I would binged. But this location is horrible. The chicken is so dry…. I ordered a 16 pcs family meal for 5 people and the lady gave me 2 salsas! When I asked for napkins I got 4. The place is dirty…the floor hasn’t been swept nor the tables. The restroom has no soap. The garbage bin was overfilled. Management needs to step up at this location. On the other hand, the location in Arcadia is amazing!

This place employees lacking. Tables food crumbs all over, the chair is all messed up. Foods trays still on tables, trash is full. The chicken is dry and over cooked.

Came into this El Pollo loco the other day and had two orders. The $5 order which was a coupon deal I didn't check before I went out of the store and it was literally throw away chicken it was completely burned up and couldn't eat it the second order was a full meal for two people and it was awful it was stale, the chicken was dry again. At least it wasn't burned up, sides were not up to the quality that I remembered prior to last year I used to go to this store all the time when I was working in that area so I thought it would be good but it sure has changed. Lots of employees behind the counter standing around. I frequented various El Pollo locos at least three or four times a week prior to the pandemic I definitely won't be back to this one and it gives me serious doubts about the rest of how the chain is run these days.

First the drive thru was very difficult to find. The area is under a freeway over pass and there’s not adequate street lighting. To top it off the sign for the drive thru was turned off or not operational. The debit machine was down. So we had to pay cash. We didn’t get asked if we wanted salsa. And the churros didn’t have and sugar or cinnamon on them. Corporate really needs to send a representative out to help this team. The chicken was dry and practically had no meat on the bones. I think that there needs to be quality control on what goes out to customers even if that means throwing out old product not good enough for consumption. The rest of the food was ok but e really would like to see an improvement of the quality and effort put out by this location. 1👍🏼 outta 3👍🏼’s because it seems they are really only doing the bare minimum.

Used to be very delicious but today August 3rd, 2025, I ordered 12 pc family meal and the chicken pieces were burned, very dry and hard. Maybe they are from old grilled pieces that were grilled twice today. My kids complained they were so hard to eat. The coleslaw was not good neighter. It is fresh but not enough mayo or too much water? I do not know but not good compare to before. Hope they find out reason and fix it because I go there alot.

Armen gharibian

I ordered double chicken bowls only I can’t see is any chicken 🐔 They add just a little bit I have never come back here again 😡😡😡🤬🤬

Eve C

I love El Pollo Loco so every time when I visit the West Coast I would binged. But this location is horrible. The chicken is so dry…. I ordered a 16 pcs family meal for 5 people and the lady gave me 2 salsas! When I asked for napkins I got 4. The place is dirty…the floor hasn’t been swept nor the tables. The restroom has no soap. The garbage bin was overfilled. Management needs to step up at this location. On the other hand, the location in Arcadia is amazing!

f K

This place employees lacking. Tables food crumbs all over, the chair is all messed up. Foods trays still on tables, trash is full. The chicken is dry and over cooked.

St N

Used to be very delicious but today August 3rd, 2025, I ordered 12 pc family meal and the chicken pieces were burned, very dry and hard. Maybe they are from old grilled pieces that were grilled twice today. My kids complained they were so hard to eat. The coleslaw was not good neighter. It is fresh but not enough mayo or too much water? I do not know but not good compare to before. Hope they find out reason and fix it because I go there alot.

AJ P

Came into this El Pollo loco the other day and had two orders. The $5 order which was a coupon deal I didn't check before I went out of the store and it was literally throw away chicken it was completely burned up and couldn't eat it the second order was a full meal for two people and it was awful it was stale, the chicken was dry again. At least it wasn't burned up, sides were not up to the quality that I remembered prior to last year I used to go to this store all the time when I was working in that area so I thought it would be good but it sure has changed. Lots of employees behind the counter standing around. I frequented various El Pollo locos at least three or four times a week prior to the pandemic I definitely won't be back to this one and it gives me serious doubts about the rest of how the chain is run these days.

SEAN GONZALES

First the drive thru was very difficult to find. The area is under a freeway over pass and there’s not adequate street lighting. To top it off the sign for the drive thru was turned off or not operational. The debit machine was down. So we had to pay cash. We didn’t get asked if we wanted salsa. And the churros didn’t have and sugar or cinnamon on them. Corporate really needs to send a representative out to help this team. The chicken was dry and practically had no meat on the bones. I think that there needs to be quality control on what goes out to customers even if that means throwing out old product not good enough for consumption. The rest of the food was ok but e really would like to see an improvement of the quality and effort put out by this location. 1👍🏼 outta 3👍🏼’s because it seems they are really only doing the bare minimum.

We ordered on line and picked it up on time. The salsa section was close I assumed they were in our sealed bag. When I got home we didn't get salsa cilantro lemon etc. The guy who handed it to me didn't even ask if u needed salsa knowing I was looking for the salsa area. It's my first time picking it up. It never happened to my husband bzillion times he picked up.

Susan Kim Nam

We ordered on line and picked it up on time. The salsa section was close I assumed they were in our sealed bag. When I got home we didn't get salsa cilantro lemon etc. The guy who handed it to me didn't even ask if u needed salsa knowing I was looking for the salsa area. It's my first time picking it up. It never happened to my husband bzillion times he picked up.