Not a place I would like to visit again. I never got seated and had to wait for my food in the entrance.

Wings came out within a reasonable time, and were good. Burger was so late, my date had completely finished her dinner. Finally cancelled the burger after server apologized three times. Probably …

Wings came out within a reasonable time, and were good. burger was so late, my date had completely finished her dinner. Finally cancelled the burger after server apologized three times. Probabl…

It wasn't busy when we arrived we were put in a very dark lit area which I was fine with. Our ketchup bottle was empty. It took forever to get our drinks, food, anything really. Our waitress was constantly checking in on the tables beside us but not us. We had to wait for what seemed like forever to get to go boxes and even then she didn't offer to take care of our check until we tried going to the front to pay where she snatched it saying she had to do it. We only got a refill because he said something to the waitress who brought our food. The bathroom door to the women's restroom was open, and employees were just standing around talking and not moving when you're trying to go past them to the restroom. We weren't told anything about specials or anything either.

We were constantly waiting, food was warm at best. They tried to skimp out on their fried pickles and then when we sent it back and told them to take it off our tab they decided to make more.

Nichol Robnett

Floor was dirty during the middle of day, and waitress was sweeping under our feet as we ate. Didnt care for that. Dust coming out of carpet. They Were out of the new Chile Lime wings we wanted, ended up getting General Tsaos wings they were good. But I do have to say that the fried pickles were very good, different than any others ive had. Only reason for the 3 rating. Otherwise It would be lower, ! the place was dirty and ive never had someone sweeping under my booth stirring up dust as i ate my food, dirty, not good service and place was just filthy. Wont go back.

Pamela Smith

We sat outside on fight night before the event. The waitress was super cool and very attentive.The drinks were superb we ordered wings I got half lemon pepper &half garlic parmesan.The lemon pepper wings were over done though and the dry rub had fallen off most .. disappointing but overall I enjoyed my daughter and her friend so that made up some disappointment because we spent a bit that night.Theirs was the same as mine though. So we all took the wings but didn't eat them.

+1

This location has always been on par for some fresh hot wings. \n\nWhich is good, because the service is usually miss. wait staff that ignores you waving them down is never good for business. \…

While on a work trip from Tulsa to our plant in Longview, we had dinner on a Thursday night. Wanted to go to BWW because we wanted to watch the Hall of Fame game while we had dinner. We were informed…

A lot of people were waiting to be sat when we arrived, they quoted us 20 minutes. This turned into 30, then 45-1hr. There was MULTIPLE tables open but nobody was at the host stand to sit customers. How can wait times increase if nobody is being sat? The host stand was abandoned after the we were quoted the hour long wait. We waited for our food To-go, which we received nearly HALF AN HOUR after being quoted a long wait time. Many people came and went and yet the host was nowhere to be found. The employees seemed to be in no rush to help, in fact it seemed as though they didn’t want us to sit down. We didn’t see any employee until the to-go order was in my hand. It’s clear that BWW does not care about their customers or their experiences. This is not the first time we’ve had a bad experience here but this was the most frustrating.

I S

Our server Erica was the best and it's not her fault they left only 2 people in the kitchen. It took a half hour minimum for an order of 12 wings to make it to our table, which was the only thing we ordered. The restaurant was not busy, which made that wait time completely unreasonable. The place was not picked up and, with a skeleton crew, that's not a surprise. Just a general feeling of apathy. Unlikely we'll be back with so many similar options in town.

John Ellison

Several tables were open buttock 40 minutes to get seated. Was advised the kitchen was behind. After seating was not offered anything to drink for another 10-15 minutes. The waitress was very nice. Food came out right away but was not hot. We ordered appetizers that did not come out till the end of our meal.

Michael Brutting

I've given them many chances over many years, but it's been a steady decline. Today's trip was my last. After waiting about 5 minutes in a nearly empty restaurant to be sat, I was sat at a dirty booth with a broken off fake fingernail on the seat. I was then served majorly undercooked chicken. It was so undercooked that the waiter noticed it before I could even speak. He returned with what had to have been hand selected as the tiniest wings in the batch that had been very clearly undercooked and barely sauced. I'm pretty sure they were harder than concrete. I choked down the bits that i could, as i was famished, and awaited my server's return with my debt card on the edge of the table, swatting gnats for the last 10 minute wait. He took no note of the barely picked at wings and did not ask how they were. I paid and rolled out with a "duces". Shame, I do spend a LOT on wings.

This is what we were served when ordered the ultimate nachos with chilli added. This is crazy BWW, do better!

I have been eating at this particular Buffalo Wild Wings location for over fifteen years and I have had consistently had awful service. I have held off from ever leaving a bad review because I unders…

I have been eating at this particular Buffalo Wild Wings location for over fifteen years and I have had consistently had awful service. I have held off from ever leaving a bad review because I unde…

Not to dog on the place, but it needs an overhaul from management down. It got better for a while but our last attempt at to go food was rough. 40 mins late from expected time, wrong, and cold. Going…

Not to dog on the place, but it needs an overhaul from management down. It got better for a while but our last attempt at to go food was rough. 40 mins late from expected time, wrong, and cold. Goi…

OK, I don't even know where to start off first of all I ordered a salad and the rest of my family ordered wings and a burger now let me just say my family received their food within 19 minutes …

OK, I don't even know where to start off first of all I ordered a salad and the rest of my family ordered wings and a burger now let me just say my family received their food within 19 minutes late…

OK, I don't even know where to start off first of all I ordered a salad and the rest of my family ordered wings and a burger now let me just say my family received their food within 19 minutes late…

Just not good! No matter when you choose to go. Yes, some incidents can be isolated to maybe the time, staff or maybe even the equipment- but the service and food is consistently awful. One this …

Today; Wednesday Jan 15,2025 we went in for the bongo hamburger offer that the Tyler buffalo wing restaurant told us they had every mon and Wednesday, Monday we were in Tyler and wanted a burger-…

Don't order here. I should have read the ratings. My boneless wings had zero sauce on them and how was my order only done on time and still ice cold. Close this location down.

horrible experience! took forever to get drinks. food was cold. not prepared well. given food with no napkins or utensils. our tabs were all\nmessed up. we decided not to wait to fix them. wouldn't…

horrible experience! took forever to get drinks. food was cold. not prepared well. given food with no napkins or utensils. our tabs were all\nmessed up. we decided not to wait to fix them. wouldn't…

Here in Longview for work. Do yourself a favor and avoid this place. Incompetent in all facets. I thought I'd give them a second chance. No luck. I just walked out after waiting too long to be sat …

Buffalo chicken salad cost $13 and is smaller than most side salads I've had. Should cost $5 for the amount of salad/chicken you get.

Worst BWW I've ever been to. It took forever to get our food. My order was wrong. The place smelled like puke and beer was spilled all over. I had table 00 right where they bring the food out. Mana…

The fry's were decent the wait was 40 minutes and wings were drenched in the sauce and severely overcooked definitely not worth the $56.87 that was spent on food. I've had gas station deli wings th…

Our waitress was fantastic. Other than that, I would strongly recommend against this place. They had only three servers, and one kitchen staff. I stood at the bar for a full five minutes without b…

Our waitress was fantastic. Other than that, I would strongly recommend against this place. They had only three servers, and one kitchen staff. I stood at the bar for a full five minutes witho…

An over-the-top delay on a salad during the quietest time Of the restaurant manager came out, promised compensation due to the extreme delay. Only to them be charged full price for a subpar salad thanks Buffalo wild wings. I’m never going back to any relocations ever again because of this.

Unless you enjoy a close relationship with the porcelain god, avoid this place at all costs. Ate there last night and on top of slow and poor service, three of four in our crowd have awful food poisoning today—north and south…simultaneously.

Misty Orms

The service here is horrible. Not the servers specifically but the place will be empty, EMPTY! There were only 4 parties sitting on the floor and the wait was 20-30 min… or sit at the bar…and people packed out the door. This is the 2 times this has happened so it’s not a circumstances issue. It’s a management issue

JT Tolbert

We waited over 45 minutes maybe longer. We watch people around us who came in 15 minutes later than us get their food before us. The waitress wasn’t bad, she spoke up and apologized multiple times, and I appreciate her kindness. I didn’t have a good experience or food.

David Jones

Not what it used to be sadly. The boneless wings are nowhere near as good now. I've had better from Pizza Hut. The staff are not properly trained either. Place needs an overhaul.

Destiny Contreras

I had a really disappointing experience at Buffalo Wild Wings. The wait time was way too long even though the restaurant wasn’t that busy. When our food finally came out, it was cold and not what we ordered. The waiter barely checked on us, seemed uninterested, and didn’t bother fixing the order until we reminded them. By the time everything was corrected, we had already lost our appetite. Definitely not the experience I expected — won’t be coming back anytime soon.

Jamye Donjuan

I usually love coming to eat at Buffalo Wild Wings but today the service was terrible. Server/hostess Kayla spoke to us very quietly and was moving very slow. After waiting over an hour, our whole order excluding one order of wings was wrong. While waiting for our new food, we tried the wings at the table and they were all COLD!!

Danielle Reid

Ordered my to go order online at 2:52 pm for pick up at 6:50. Sat here for 15 mins past my order ready time and still waiting. Not sure the issue but will NOT return.

JOHN CRABB

This is twice we have gotten cold food. They said they couldn't remake it because there POS system was down so they removed item from bill our drinks sat at bar for 15 min and by the time we received them they were watered down from melting ice. Drinks were not what we ordered. My order placed same time came out 25 min after everyone else's it was very cold like it was sitting in pick up window and when our waitress asked if we would like anything else I asked if my food was going to be ready soon she said oh no and rushed off. This has to be the worst staffed and clueless BWW I've ever been to.

Nikki Wright

We were seated right away, even on a busy Saturday, that should have been enough of a red flag but we were hungry for wings!!! We sat and waited....waited....waited....managed to get the attention of a server and was told our server is over there (pointing somewhere we couldn't see) like I was supposed to go find her n place our order. anyhow...she took our order for drinks and an appetizer and we waited....and waited....and waited....then we got our drinks etc and placed our order for mains, and waited....and waited....and waited...there was A LOT of waiting. Anyhow, my mains was served, and his side was served, we ate an onion ring each, they were just warm. I picked up a wing, it was about room temp....more waiting.... we got the attention of a server, explained we were still waiting on half the order and our food that was served was cold....we gave up. They could also do with some cleaning in the building, bathrooms were dirty, pictures etc dirty, blinds had food on them. Zoom in on the pic. Now sat in a new restaurant waiting....