Pizza Hut

Teki Herrod

Ordered at 5:43 for delivery. Delivery time was estimated to be 6:15. I called to inquire on the status at 6:35 and was told the order was ready, but the drivers were backed up and that my food was still at the store. I informed them that I could come pick it up, but oh, a driver just came in to grab my orders and I asked are you sure? Was told oh no, it was on the way. 25 minutes later, I called and asked for management. She told me my food was still at the store. I told her I would come and get it but would like that fresh. Once at the store, I asked to be refunded the delivery fee and driver’s tip after the manager handed me my food. This wasn’t initiated by her and it should have been. After 2 hours, I had my order in hand. I have ordered before on several occasions and although service can be slow, I have an issue of this magnitude. In my opinion, a team member should have contacted anyone with a delivery order, and informed them of the driver situation, and inquired on whether or not they wanted to switch to pick up. It shouldn’t have to take me calling the store to see what’s going on and having to go to this extent to get what I ordered.

Maria Granados

Bad experience with the staff and the cashier; she refused to sell me a pizza at the same price I always order on weekends. From now on, I'm switching to Domino's.

Summer Curtis

I ordered a pizza for delivery for my son who would be home 2 hours later. They had it delivered immediately instead and the order was incorrect AND cold when he came home. I called and messaged with corporate. Nothing was done. No refund. No credit. Nothing. I have deleted the app and will no longer do business with Pizza Hut. There are so many other places to go and Uber Eats makes it so much easier to get any pizza any Austin. Bye Pizza Hut. You weren't that good anyway.

Kay R.

Ordered a pizza at 8pm and it was expected to be delivered by 8:29p.. by 9:35p the pizza still wasn’t delivered. Called and requested a refund because it should never take over an hour to deliver 1 large pizza. Will not be ordering from this location again

Mary

greedy with cheese and pepperoni . 3 bites and all you have left is sauce and bread. If I wanted breadsticks and marinara sauce I wouldve gotten that and paid less. Never coming back here again.

BigMoneyBrezzy

I placed a order from here, and I must admit pure garbage I will never I mean never order from here again, the whole order didn't arrive then the driver had to come back with the other half of the food cold as hell. The food came cold and uncooked best believe they won't receive my money again.

+1

Michelle Tillery

Does pizza no longer come with sauce unless requested? Or did you cook it so long the sauce evaporated before the rest burned? Or maybe the flies that flew into my kitchen after opening it ate all the sauce? Edit: Oh, hey, one star for you guys holding the hair this time.

Steve O

I echo the review of Andrea. Although the edge-to-toppings is bad, I haven't gotten one that bad before. The deep dish at this location is hand tossed thick at best. Otherwise their food and flavor is very good, and service is decent. I worked at a hut many years ago. Other locations do it right, but they keep missing at manor. I try again every 6 months or so but has yet to improve. So I'll have to resort to their competitor across the street or drive to another location. Tried again recently and this place still fails. Pics are of a large pan. Employees saw nothing wrong

Julia Santana

I’m so sad I didn’t read the reviews before ordering my pizza!! It was horrible! One of our pizzas was so burnt it’s inedible! I always order dominos but I thought I’d give Pizza Hut a try. INSTANT REGRET.

Andrea

I keep hoping that my order will be better the next time I order from here but it seems to just get worse. This is one of the pan pizzas I received tonight. The last time I ordered, every single piece was cut unevenly. One piece was smaller than the palm of my hand. Clearly there is absolutely no quality control or care for the product sent out to customers. I would be absolutely embarrassed if this was my pizza sent to someone’s home. Aside from the friendly delivery drivers, it seems like nobody at this location takes any pride in their job. Your work is a reflection of your work ethic and if you’re okay with consistently sending out poorly made food then get a new job.

Phillip Torres

Waited almost 3 hrs in Total for them to make a Pepperoni and a Cheese pizza Incorrectly. No cheese on the Pep, an it was as warm as the first time...(Not Even Hot) Making other Pizza Hut's Look Bad!.!.!.!.!

+2