Popeyes

Ordered the 2 sandwiches for $9. Got 2 sandwiches, both with 1 pickle slice and about 2 drops of mayo. Both cold as ice and AND Overcooked! How you overcook something AND serve it cold!? Also order fries and a free fries the app gave me, did not get my free fries. How are yall THIS bad??? The Popeyes in burleson and in south Fort Worth get it WAY better than this slop. FIX your mess guys. This is pitiful. And don’t even bother replying to this review with yalls typical “we are so sorry you had a bad experience” line. You’re NOT sorry or there wouldn’t be an EXTENSIVE history of 1 star reviews. Yall would ACTUALLY FIX THE PROBLEM. Corporate needs to put this place under new management. God forbid it’s a private franchise.

Vanora Powell

Manager needs to learn how to manage the restaurant. Every time I have been here to pick up an online order, I have waited more than an hour. If they know it is busy, they need to keep dropping chicken. By far the worst Popeye I’ve ever been too.

CMart

I like to eat popeyes, but I hate going to this location. Half the time I end up leaving with no food after waiting in line for 20 minutes. I have seen the girl running the drive thru sitting down on her phone phones while the line is 10 cars and growing. I have NEVER been to this location and thought that was an easy or fast transaction. Whoever owns this location has to be losing money.

andy Cedillo

It took like 25 mins to get our food which isn’t too bad in it of itself except that when me and my wife got home my chicken sandwich had some bites taken on it. What’s up with that. Obviously the picture doesn’t prove who took the bite but just imagine taking out the sandwich and seeing this.

James Coleman

The manager here needs to watch their dry storage area a bit closer. Our drink cups REEK of weed. Food was good, but a lack of management will ensure no one ever comes back.

Linda T

Having a party today, chicken pre-ordered at 530am to be ready and picked up by 1030am - pre web site that was a reasonable time for pick-up. My driver got there at 10:30 and they have not even turned on the grease they said. Will be at least 30to 40 minutes before they can even Cook the food.- I need either a discount or a refund

Dre

If I could give this 0 stars I would, this location only had 2 employees working during the busiest time of the day. I sat in line at the drive-thru for 15mins. I don't fault to employees cause the young man taking the order in the drive thru also had to cook the food. This is unacceptable. Overworking your employees because you cannot schedule your establishment correctly or trying to be cheap and save money is ridiculous. I will be filing a complaint with corporate as well.

Nigel

This Popeyes in Mansfield i would not go to, they are serving bad chicken, look like a chicken neck fry with a breast

Shante Leonard

I was in the drive thru line for over an hour. When I received my order, I asked for blackened ranch, the server said of if I didn’t get tenders, I would have to pay. Normally, I would but I was in line for over an hour, you should try and offer a complimentary drink or something. The manager comes to the Windsor and rudely tells me to read the sign. I let that go, and asked for ketchup, and they were out. Get home to eat my food and find a hair in the box. Ridiculous wait time, service & food!

Allen Jordan

This experience at this location was like no other. On October 24th, at 12:51pm (check no. 3288) I stopped through the drive thru. I ordered a $6 Big Box (thigh and leg) Spicy with mashed potatoes as well as red beans and rice. In addition, I also ordered a spicy breast along with two spicy legs. The employee that took my order, Sandra, seemed to have a bit of an attitude and rushing me through the order process. I arrived at the window to pay for my order, received the Big Box, and an incorrect order of two spicy breasts, in which I informed Sandra it was incorrect and informed her that the order was wrong and missing two spicy legs. Her attitude further escalated as she rudely told me that’s not what I ordered, which is confusing considering I was the one to place the order. She then told me instead of replacing the breast with the two legs I requested, that I would have to pay additional for the two legs, as she continuously told me that’s not what I ordered. From there, she falsely implied that I was trying to get free food after I agreed to pay the additional cost for what I originally ordered and gave her back the second breast (which I’m not sure if that is proper health protocol considering she could have easily sold it to the next customer) I then mentioned to her that I would be reaching out to management at the location, which after several attempts I unable to get a response. When I told her I would reach out, she proceeded to tell me “ok, that’s fine. I don’t care”. Not sure if this is how you train your employees at this location, but this was not a proper representation of “good customer service”. I will be reaching out again to the general manager of this location, but I did want to inform people as well as management that being accused of trying to get free food and being talked to in a condescending manner was very disrespectful and others should take note the next time they visit and deal with Sandra. Have a good day. Update - 10/30: I did go to the link and fill out the form. Look forward to speaking with you regarding this manner.

Morado

Finally making a review. Place closes at 11pm. I ordered through DoorDash at around 9:50. Watched several drivers arrive at the location only to then drop the order. I finally messaged a driver to inform me what was happening once they arrived at the location, mind you this was around 10:50 or so now. Driver informed me that they refused to provide service anymore. And the order eventually cancelled on its own at 11. Went to read several reviews outlining how terrible this place is and despite how many times the "owner" replies nothing seems to change. Just shut it down and let someone else fill that spot.

Andrea Lewis

It took me over 30 minutes to get a chicken tender meal!! This establishment needs a MAJOR overhaul and retraining of the staff (they just opened less than a month) !!! My food was NOT ready when I got to the window to pay. At this point I noticed they charged me $2.69 for gravy (which I specifically asked for NO Gravy-on receipt), so I go in to get refunded for the charge. I handed my receipt to the cashier and he proceeds to hand me 0.50¢ (quotes, "my manager says that should cover it!") No sir, look at the receipt and note the $2.69 (he has to discuss the amount with the manager, who does approve the refund)!! Then I inquire if my order is ready and some employer yells "Aye that girl that ordered the blackened chicken out here!" I'm old enough to be his mother but that's neither here nor there! Get my order and it is A TOTAL MESS( note pic)!! I questioned if I can get the classic crispy strips with blackened seasoning on them and was told YES! INSTEAD, I was given the naked blackened strips deep fried until hard!! It was all inedible! At this Popeyes you have a bunch of teens/young adults (manager included) chaotically working and yelling amongst themselves is NOT how an establishment should operate! I will NEVER visit this location again!!

brandon irvin

Doors tied shut with plastic bags, can't go inside, and a line around the building. Clearly an owner that doesn't want to pay staff enough to remain fully staffed. Hard working women working the drive through, (she hustled to get my order)kudos to her! Dried small "strips" are what I got. I ordered online and planned to just run in and grab my order to avoid the drive through, but obviously that didn't happen. I was in a hurry and hungry so I thought that would be the fastest. The line wasn't super slow considering the amount of cars in cue, but it certainly wasn't quick either. Avoid, especially if in a hurry or wanting to dine in or like fresh food

Victoria Manning

Very disappointed! I just ordered from this location on DoorDash 8pc spicy meal today spent $34.00. I received old fries, biscuits and chicken! The chicken had burnt black spots and tasted like it was cooked in old burnt grease.

C R

This place is an absolute mess. The employees move at the speed of slow. This includes the manager and shift leads and the store was a mess. One menu screen was down missing half the menu items. Empty condiments and utensils. Ask for a sauce and 2 out of 4 they don't have. Wait 30 minutes for one order of spicy strips. The Doordasher waited 20 minutes for an order that was suppose to be done. They had prepared a ton of the Chicken Sandwiches way too early for the dinner rush so you get older heated sandwiches. Not impressed at all. If you are going to have a food establishment succeed in Mansfield you better fix this ASAP Popeyes. I came in at 2:30pm no excuse for this mess.

+1