Subway
Sandwich · Massena
Savor fresh flavors in heart of Massena, where every bite is a local delight
About Subway
Nestled in the heart of Massena at 371 S Main St, our Subway restaurant stands as a culinary cornerstone, offering a unique blend of fresh and customizable sandwiches. We pride ourselves on serving quality subs made from premium ingredients, ensuring each bite is both satisfying and delicious. With...
Nestled in the heart of Massena at 371 S Main St, our Subway restaurant stands as a culinary cornerstone, offering a unique blend of fresh and customizable sandwiches. We pride ourselves on serving quality subs made from premium ingredients, ensuring each bite is both satisfying and delicious. With a menu that caters to various tastes and dietary preferences, we provide a wide array of dining options, including build-your-own sandwich stations. Our commitment to freshness and customer satisfaction has earned us a rating of 3.5/5 based on the feedback from our valued guests. Come visit us and experience the Subway difference – where every ingredient tells a story and every bite is an adventure in flavor!
What Customers Say About Subway
This Subway location receives mixed reviews. Some customers praise the fresh food, fast and friendly service, and welcoming employees. However, others complain about inconsistent quality, rude service, being out of ingredients, and poorly made sandwiches.
Popular Dishes
Best For
Tip: Be aware that the quality and service can be inconsistent. Check your order before leaving to ensure it is correct.
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What to see nearby
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Explore the area around Subway
Subway is located in Massena, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.
Parks & Gardens
- Massena Springs Park (A 387m) — park in the United States of America
- Elm Park (A 855m) — park in St. Lawrence County, New York, United States of America
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Frequently asked questions about Subway
Subway Massena Reviews
Love the employees, especially the store and assistant manager of the subway inside of Mobil of Massena. All employees are welcoming, and polite even when they are dealing with rude customers as I witnessed first hand today. Very professional workers here. So all the negative reviews I have just brings to question if it’s someone being mean and degrading a business because they didn’t like something or get their way. People take this customers are always right too seriously. Stores have a way of running a business and policies to follow. People simply just need to grow up and stop attacking business and their workers. The workers here have always been pleasant to deal with, and I will forever go to this subway.
Lovin that chicken sub.with all the fresh veggies on it mmmm great always puts a smile to this girls face😁👍
Always on top of their game!
I love subway:)
good
Love the employees, especially the store and assistant manager of the subway inside of Mobil of Massena. All employees are welcoming, and polite even when they are dealing with rude customers as I witnessed first hand today. Very professional workers here. So all the negative reviews I have just brings to question if it’s someone being mean and degrading a business because they didn’t like something or get their way. People take this customers are always right too seriously. Stores have a way of running a business and policies to follow. People simply just need to grow up and stop attacking business and their workers. The workers here have always been pleasant to deal with, and I will forever go to this subway.
Always on top of their game!
I love subway:)
good
Lovin that chicken sub.with all the fresh veggies on it mmmm great always puts a smile to this girls face😁👍
Fresh food... Fast, friendly service. Clean
Fresh food... Fast, friendly service. Clean
Un 12 pouces steak & fromage à deux. Repas du 16 juin 2019 en milieu d’après-midi avec un sous-marin 12 po au steak et fromage et nous en avons eu assez. Nous avons payé $9.49 avec taxe. Nous avons déjà vu meilleur comme service et attitude du personnel mais c’était quand même correct. Nous vous proposons deux photos. Avis écrit le 24 juin 2019 à Salaberry de Valleyfield, Québec, Canada.
Un 12 pouces steak & fromage à deux. Repas du 16 juin 2019 en milieu d’après-midi avec un sous-marin 12 po au steak et fromage et nous en avons eu assez. Nous avons payé $9.49 avec taxe. Nous avons déjà vu meilleur comme service et attitude du personnel mais c’était quand même correct. Nous vous proposons deux photos. Avis écrit le 24 juin 2019 à Salaberry de Valleyfield, Québec, Canada.
They either get it right or they don't. This time they did, I just didn't like how the seating was.
They either get it right or they don't. This time they did, I just didn't like how the seating was.
Horrible, Ridiculous!! Service rude and unqualified. The sandwich a mess, need fork and knife. The walmart was was always dirty and the staff was gross. So we tried here, staff was rude to each other and customers. No more subway in Massena, well try out of town next time!!
This location is always out of something. How do you run out of bread at a sandwich shop? Orders for 2 sandwiches taking over an hour to make? No thanks
Horrible, Ridiculous!! Service rude and unqualified. The sandwich a mess, need fork and knife. The walmart was was always dirty and the staff was gross. So we tried here, staff was rude to each other and customers. No more subway in Massena, well try out of town next time!!
This location is always out of something. How do you run out of bread at a sandwich shop? Orders for 2 sandwiches taking over an hour to make? No thanks
Ordered the spicy chicken nacho sub. Barely one bite of chicken and it is ice cold. Also ordered footlong nachos with avocado, I know food isn't supposed to match the picture but just look at this... that is untouched, straight out the packaging. The avocado is maybe one bite and not spread out and the amount compared to the picture is just criminal advertising.
Ordered the spicy chicken nacho sub. Barely one bite of chicken and it is ice cold. Also ordered footlong nachos with avocado, I know food isn't supposed to match the picture but just look at this... that is untouched, straight out the packaging. The avocado is maybe one bite and not spread out and the amount compared to the picture is just criminal advertising.
I went there on the night of june 12 at 8:40 20mins before closing and woman start to make my sandwich and i ask to warm the meat up separately cause its never hot enough after toasted but then the woman look at me and then in the most disrespect tone said “I DONT HAVE TIME TO MAKE YOU SANDWICH THAT WAY I CLOSE IN 10MINS” The woman was like that the last few times I’ve been there I just swept it under the rug and forget about it but tonight she was Extra disrespectful. Also I know for a fact, subways policy is if there’s customers in there you have the time don’t matter if It’s almost closing time then I left and went to the one at Walmart, a half a mile away and the lady there was so sweet We told her about the experience And we will be contacting the owner and telling him
Both subs not toasted, 1 missing cheese. Called for refund but rejected because they wanted the subs back with bites already taken out of them. Too cold and snowy roads to be driving back there again.
I ordered a tuna sub just now. I got home and there was no tuna on it. It was $15.
I went there on the night of june 12 at 8:40 20mins before closing and woman start to make my sandwich and i ask to warm the meat up separately cause its never hot enough after toasted but then the woman look at me and then in the most disrespect tone said “I DONT HAVE TIME TO MAKE YOU SANDWICH THAT WAY I CLOSE IN 10MINS” The woman was like that the last few times I’ve been there I just swept it under the rug and forget about it but tonight she was Extra disrespectful. Also I know for a fact, subways policy is if there’s customers in there you have the time don’t matter if It’s almost closing time then I left and went to the one at Walmart, a half a mile away and the lady there was so sweet We told her about the experience And we will be contacting the owner and telling him
Both subs not toasted, 1 missing cheese. Called for refund but rejected because they wanted the subs back with bites already taken out of them. Too cold and snowy roads to be driving back there again.
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About Subway
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371 S Main St, Massena, NY 13662
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371 S Main St, Massena, NY 13662
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park in St. Lawrence County, New York, United States of America
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