Trae Todaro

Since our recent experience with Chili’s ordering to go had been great! I thought I would order for delivery for dinner. We were missing quite a few items from our order and the food was about room temp at best. We waited about 50-55 mins for it to be delivered I would have at least thought our food would have still been warm. It looks like our dasher waited on our food for about 30mins for pick up, so he was there waiting that wasn’t the issue. Pretty bummed! I guess I just set my expectations too high thinking it would be better for a Monday night.

P. Vo

I remember when I was young Chili's was the place. It's changed alot. What I remembered about the chicken fingers and what they are now is totally different. I wish I could take my family here and let them experience what I did a long time ago. The staff was great but the food just isn't the same. The price is higher than their competition but the food isn't anywhere close to there's anymore.

Ordered through uber eats and the food was completely raw! Not pink on the middle, just raw hamburger meat! Absolutely terrible. Never eating at chilies again!

Ordered through uber eats and the food was completely raw! Not pink on the middle, just raw hamburger meat! Absolutely terrible. Never eating at chilies again!

Ordered through uber eats and the food was completely raw! Not pink on the middle, just raw hamburger meat! Absolutely terrible. Never eating at chilies again!

Ordered through uber eats and the food was completely raw! Not pink on the middle, just raw hamburger meat! Absolutely terrible. Never eating at chilies again!

I placed a to go order and they dropped the ball big time. Their nachos had 8 chips, lol. No Pico for the cascades. Manager should be fired, period. Dang millennial

I placed a to go order and they dropped the ball big time. Their nachos had 8 chips, lol. No Pico for the cascades. Manager should be fired, period. Dang millennial

Ariagny Gonzalez Cruz

We had a very disappointing experience at this Chili’s, mainly because of the woman at the front door. When we arrived, she told us to wait to be seated. While we were waiting, a group of American customers arrived after us and she seated them immediately, even though we had been there first. This situation felt unfair and discriminatory, and it made us feel ignored simply because we are Latino. Everyone deserves equal and respectful treatment, and unfortunately that was not the case here. This experience completely ruined our visit.

Savedby Grace

If I could give this Chili’s less than 1 star I would! The waiter was so so but other than that it was the worst experience I’ve ever had. Let’s start with staff attitude, it was terrible & the tension in the room was very unpleasant. The girl who brought our drinks informed us they were out of chips. What? But it wasn’t just that, her attitude was so crappy & she was so rude it was astonishing. She asked if we wanted something different but didn’t have the patience to let us pick something else & walked away while we were looking at the menu to pick something else. When the waiter finally came over, he explained they had chips but the chips those were only for nachos. So you wouldn’t break open a bag and serve those to the customer who is asking for chips? M K I went ahead & ordered the sampler as it was pictured. It was meh. It came to the table lukewarm at best. I don’t think we should have been charged for it considering it wasn’t what we wanted! Or at least to be charged the same as what the chips cost. I ordered fajitas, but they were out of sour cream. What? Here is what sealed this review…the meat was sour!!!!!!! A couple bites into it & my stomach hurt so bad! Clearly, the meat was spoiled & they served it anyway. This all boils down to poor management! When a restaurant runs out of their most served basic items such as chips it’s a lack of preparation. Serving spoiled sour meat is absolutely ridiculous! And the attitude of the staff is a reflection of how much they enjoy the job….poor management! I want to make it clear, our waiter was fine but clearly he was too busy & needed some help. Again, poor management! NO, I would NOT recommend!

Josh Turner

Absolutely the worst customer service I have ever encountered. Tried charging 142$ on a 64$ ticket. Then was out of the food we ordered. When asking about my refund was told I just should stop coming since they are out of the food we ordered. I’m not sure if the manager Alejandro was having a busy and bad day. But his service was horrible.

Austin Turtle (Augmented Turtle)

A Comedy of Errors at Midland Chili’s – Felt Like a Prank Show We visited this Chili’s in Midland during a work trip, and honestly, it felt like we were on some kind of hidden camera prank show. Just about everything that could go wrong in a restaurant went hilariously wrong. Orders were mixed up in every possible way: a burger that was supposed to have no cheese and added jalapeños came out with cheese and no jalapeños; a cheeseburger came out with pickles (which our coworker absolutely did not want) and no cheese at first; and a lettuce wrap burger never showed up until we asked multiple times. By the time it did arrive, it was wrong again and had to be remade repeatedly. We all ended up laughing because it was like a ridiculous comedy of errors. Different servers kept bringing out the food each time, and no one seemed to know what anyone had ordered. It was like they didn't even check the tickets. The staff were pretty rude and never really came by to check on us or apologize, and we spent about an hour and a half just trying to get a simple meal. In the end, it was more frustrating than funny, and we definitely won't be coming back.

ubaldo rincon urdaneta

Came on a suday and hostess didn’t care to acknowledge much less sit my party. Tried again a few days later to finally get seated for two people just to not be acknowledged again by workers for a good 20 minutes until we decided to get up and leave.

Natalie Rodriguez

Ordered a steak medium, came back very well done. Never got refills, never got the guacamole we ordered. Still paid $75 not including the tip for gross food and poor service. Save your money!

Chevelle Weaver

Our server was quick to get our drinks and check back to make sure we were ready to order. Our table was still dirty from the previous customers and my husband had to ask to have it cleaned. Our server came back with a wet napkin to wipe part of the table down. We started ordering and got to my husband and he wasn’t done ordering and he jumped to me for my order. I asked to have a Texas lemonade brought over when the food arrived and the server told me to remind him when we got our food and he’d bring me one. It never got delivered, and he never asked if I still wanted the drink. He also never asked if we wasn’t a refill on our chips and salsa. I had to ask for my daughter’s side of broccoli as well as ranch that was supposed to come with my dish and the guacamole that I asked to add. He wasn’t very busy, and that I could see he only had 4 tables total. We will not be returning.

Frank Bassetti

We ordered Curbside this evening. When we got home to eat we realized my wife did not have the extra Avocado she ordered and paid for, nor did she have the Avocado Ranch dressing that was supposed to come with her salad. I then realized that I did not have the dressing that usually comes with the Quesadilla Chicken Salad. So, my wife called the restaurant to get a refund on the meal as we weren't going to drive back. The Manager(either Alicia, or Teresa, not sure which one because I couldn't get a straight answer when I asked) hung up on my wife. I then called back to complete the refund and when she agreed to the refund I asked her to tell me what the refund amount would be. She then said, "Oh my god!"..... communicated the refund amount and when I told her, "Thank you, ma'am", she hung up on me too. When one orders dinner, it's because one wants the convenience of taking a night off, relaxing and eating a good meal. It's incredibly frustrating to get home only to notice the order is wrong. This is unacceptable behavior of anyone, but especially of one in a leadership position. She is leading by example and when her employees see this type of behaviors they will think it's acceptable for them to treat customers with disrespect. This mistake was not ours to bear, it was theirs and she should have been respectful, courteous, and empathetic to the customer for getting an incomplete order. This manager should not be in a leadership position and reprimanded accordingly. I was polite and respectful to her, she should have reciprocated. For this customer service I am giving the restaurant a 1 star and will spread the word far and wide with all friends and colleagues NOT to give Chili's their business.They don't deserve it. Where have peoples manners gone? What happened to customer service? She ought to be ashamed of herself. Respectfully.