McDonald's

Everything’s great I let reason I put 3 stars is the manager is very grumpy like I saw him sneezing and looked around and continued to wash the soda machine didn’t use his hands to cover his mouth just sneezed on the floor the place is a bit dirty nothing to dirty but tables could be wiped and floors could be sweep it’s not crazy busy to not spend 10 mins washing the tables at least.

Robinson Navarro

It's McDonald's. Food ok as good as McDonald's can be. Staff was quick serving the food but a few smiles. Impressively clean restaurant and restrooms.

This location is just okay, drive-thru is always crowded and parking is always full. Although some of their food is good like the fries, the food can be inconsistent, like one day it will be go…

This location is just okay, drive-thru is always crowded and parking is always full. Although some of their food is good like the fries, the food can be inconsistent, like one day it will be good a…

This location is just okay, drive-thru is always crowded and parking is always full. Although some of their food is good like the fries, the food can be inconsistent, like one day it will be good a…

The food here is very overpriced for a McDonald's such as a Big Mac for 6.59 besides the drinks are 2 dollars with mainly ice. The nice part about this place is customize my burgers and the staff d…

In October, I dealt with Alicia, the manager, and it was appalling. I haven't forgotten about the experience and feel like something must be said. She flat‑out refused to let my five‑year‑old autisti…

I was given the middle finger by a McDonald's employee... The food was fine, actually pretty good for McD's. I did a mobile order on my way back from dropping someone off at SFO. When I got to the st…

I was given the middle finger by a McDonald's employee... The food was fine, actually pretty good for McD's. I did a mobile order on my way back from dropping someone off at SFO. When I got to the …

order kiosk didn't work, staff was not helpful. I had to wait 15 minutes to get assistance with my order. my order took a long time to come out, I'm handicapped and there was no accommodation for o…

order kiosk didn't work, staff was not helpful. I had to wait 15 minutes to get assistance with my order. my order took a long time to come out, I'm handicapped and there was no accommodation for o…

Horrible staff! Made my order wrong and it took more than 15min for my order to be ready! staff unpolite!

I'm Vegan and typically don't eat this garbage but tried the fries recently - still disgusting.

i always get a medium iced coffee or frappe and whatever i'm in the mood to eat, it seems that for the past 2 months they've been not giving me the size that i pay for. the lady at the window was r…

Literally the (profanity removed)tiest and slowest McDonalds. I had a mobile order and waited 10 minutes while people who were ordering on the spot got their (profanity removed) before me!

25 Cents disposable charge for a cup when you buy coffee.\nHow else am I going to get the cup of coffee?? In a bag??\n\nThis is ridiculous!!!!\n\nThis must go against franchise policies.

Worst mc Donald's in the bay area! waited 10 minutes to order an oatmeal! Workers ignore customers. Don't go there unless you speak Spanish. They'll always get your order wrong 0 stars!​

Horrible service, the person taking your order at the drive thru kept laughing like an idiot couldn't understand what we were saying. The menu outside was totally different from what they have on their end.

Mark Shi

Bad experience, firstly, wait 10 mins get order in the table and still short some food , second when you talk with them feels like you owe them money . Last , my kid in rush to go to restroom , they cannot just tell the code still let us go to get receipt first .

mia looez

I went on monday december 22 around 8pm they got my order wrong so i pulled up to the drive through window again and no one opened the drive through window even tho multiple employees passed by and saw me there waiting , when they realized i wasn’t going to leave until they helped me they opened the window then attended me with attitude.i’ve actually never had to deal with such rude employees. it’s mcdonalds i obv don’t expect the best but at least be nice and respectful to your customers i see a lot of bad reviews on these employees attitude and clearly nothing has been done to fix this issue.

Pablo Alcaraz

Bad experience. The cashier was rude. Bad education. Bad service. Dirty tables with grease and oil. I don't understand. Did they lose their sense of smell!? I will skip this one. Never again 🤢

Tara Sudol

Last month, I dealt with Alicia, the manager, and it was appalling. I haven't forgotten about the experience and feel like something must be said. She flat‑out refused to let my five‑year‑old autistic son use the bathroom, even as he was crying and doing the pee‑pee dance in front of her!!! I explained that we had already purchased a Happy Meal and a large Gatorade—which was exactly why he needed the toilet. She didn’t care. Instead, she demanded a receipt and dismissed us. Another customer had to step in and give me their receipt. Shame on her. No compassion, no professionalism.

Anonymous

Worst service of all time fr, and I watched someone spit on my drink. They didn’t let me use the bathroom even as a costumer. Make America and McDonald’s great again

Allison Hubbs

The rudest employees food waiting by service window for several minutes no one came to the window food sat cold for Along time. Not to mention the drink sat by the window being watered down the entire time. I was so hungry desperate enough to get fast food. I expected McDonalds to have higher standards. Guess I was wrong.

Pedro Ponce

Girl working drive thru is so sleepy I think, she got my order wrong 4x! Order a caramel ice coffee this thing is straight black when I told her she brought me another one still black I didn’t even wanna tell her anything anymore

Ron Baioni

Was here in 9/28 at mid day. Fries were undercooked and tasted like they hadn't changed the oil. Ice tea was also bad like it wasnt fresh either. My sandwich was overcooked a bit but not bad. They also have a weird drive through loop lane that is not like a normal one. If you overshoot it a bit, the locals will block you and not let you back in. Looking at you beyotch in the red honda.

Jim Cai

Food was okay but service was bad. 2 pieces of napkin for 5 people’s order. Need to ask multiple times for napkins. Trash was not taken care. All trash bins were way too full. Store Management definitely need to pay attention.

Tee Zee

ZERO STARS ON THIS LOCATION AT 600 REDWOOD HWY, MARIN MILL VALLEY. Do not spend your money and waste your time here on this location. I went here today 8/15/2025 and there's 2 employee that I saw in the morning wearing green reflective vest. 2 Mexicans one is shorter than the other. The problem is the old lady taller than the other. She doesn't know what she's doing, giving wrong orders and doesn't know how to prioritize orders and customers. I got my breakfast mcmuffin with egg after 40 minutes, because she keeps giving away my order to someone. She doesn't do much there, but standing and gossiping to her co workers instead of taking orders or at least pay attention to the orders. This place is always overstaff when I come here with useless and lazy people. Majorities are old. See it for yourself. The only McDonald's that will ask you to purchase first before you can use their filthy restroom. I suggest to go to IN-OUT next to this filthy place. Their food is much better and restroom is accessible. Or just go to the other McDonald's location at 190 Merrydale Rd. San Rafael, just 10minutes away from that place.

Christopher Pearse

I stopped here with my brother this morning Thursday July 17 2025 at 930am we pulled up to the drive thru asked for a min "take your time ok thank you". My brother gave his order and there was silence so he said hello the Hispanic woman said yes I'm here waiting very rudely. He repeated his order she said is that it "yes that's it" then she gave the total missing an item he stated an item was missing she started getting very rude he got thru his order I started giving mine and she was doing the same thing with me. She missed an item got mad I was agitated at this moment and we decided we didn't want food here we decided to get breakfast at the 711 next door. There wasn't any language barrier she was very fluent in English and very rude.

Achille Paladini

My wife and I were on the way to San Francisco from the Napa Valley. We were in a rush so we stopped at this McDonald’s for a quick bite to eat. We went through the drive-through. We then parked and ate our lunch. After finishing I got out of the car and threw away the bag etc. containing the receipt into the trash container. As we were driving off, I drove around to the front parking area and entered the restaurant because I had to go to the bathroom. I am currently suffering with aggressive prostate cancer that causes the need to go to the bathroom often. I am 89 years old. I then went into the restaurant and spoke to an employee, a woman, she apparently was the manager, but not sure. She acted like it! I asked her what the code was for the bathroom. She then said I need to see the receipt. I then said we just went through the drive-through and I threw out the receipt with the trash. She again said, I need to see the receipt. I once again then said, I told you my wife and I just went through the drive-through and I threw the receipt out with the trash. She then boldly rudely yet once again with unconcern and with total lack of respect for a senior, repeated again, I need to see the receipt! I then repeated it for the third time, but she still refused. I was obviously not a homeless person. I was dressed in a suit and tie because we were driving into San Francisco for a board of supervisors meeting. I was astonished with her rudeness and lack of concern or compassion. She obviously enjoyed using her authoritarianism by the way she put me down. I certainly understand that discretion must be used when allowing someone to use the bathroom, but when a person appears to be reputable, consideration should be made. I hope the manager of this restaurant reads this review, unless of course, she is the manager! I am also writing to the McDonald’s head office to report this.

Etienne

Embarrassing that they tried to pass off what they gave me as large fries. They “ran out” of the cardboard container, so they gave me this tiny paper bag written “large fries” on it. It was half filled and couldn’t have fit more than a medium fries worth at best. Screw McDonalds for increasing their prices to begin with, but this is just highway robbery with shitty service attitude to add to it.

Nikolay Buinenko

Behavior of the personal is unacceptable. I received wrong order 2 times. the woman proved to me that I was wrong by raising her voice. Even when she have read the receipt.. Meat at the Double pounder burger was the same size as in regular burger (like BigMac), so it’s marketing, nothing more. Do not do my mistakes, do not visit this place. Have a great day to everyone!