Cold Stone Creamery

Came over the weekend with the family and will be returning! — the new management of this shop has great customer service and knows how to show hospitality! Thank you so much.

My favorite new place for ice cream since they have a new management . More variety more flavors more toppings everything is much better . Excellent customer service. Love this place

Cold Stone Mission Viejo is under new management! The service is excellent, and the ice cream tastes even better—especially on a warm day. The new ownership is friendly and welcoming. I highly recommend stopping by and experiencing it for yourself!

Yummy ice cream and everything is beautifully presented. The staff is super friendly and patient, and they’re always happy to give you some recommendations. The store is clean and inviting, perfect for a quick treat or a fun outing with the family. If you’re looking for delicious ice cream and great service,

The difference is night and day since the new management took over. The customer service is fantastic, and everything feels more professional and welcoming. The ice cream is top quality, and they’ve brought in some fun new flavors and menu items. It’s clear they really care about the customer and the store

Amazing new management! Staff is very friendly and the place is as clean as it gets, everything tastes fresh and looks delicious. Would recommend this place to anyone who’s picky and precise about how they like their ice cream, many toppings to choose from and many different ice creams and sorbets. Keep up the good work!!🙌🏻🙌🏻🙌🏻🙌🏻

So many different options! All of the staff is very willing to accommodate any needs or requests that they're capable of! Major improvement with the new owner regarding store appearance and customer service! Delicious tasty ice cream, great cakes!

New Management Did a Fantastic Job! This ice cream shop has totally turned around! The new management has made a big difference better. Keep up the great work!

Delicious ice cream and great service! Everything was fresh and full of flavor. Highly recommend Cold Stone! Gonna be back asap

Fantastic Experience – Great New Management! I stopped by Cold Stone in Mission Viejo recently and was pleasantly surprised by how much the place has improved under the new management! The store was spotless, the atmosphere was welcoming, and the staff were super friendly and professional. The ice cream, of course, was as delicious as ever – rich, creamy, and packed with flavor. You can really tell that the team takes pride in both the quality and presentation. I got the "Founder's Favorite" and it was perfectly mixed and fresh! What stood out most was the genuine hospitality. The new management has clearly brought a refreshing energy to the place – you can feel it the moment you walk in. Highly recommend stopping by if you're in the area. It's a great spot for a treat, and it's clear that this location is in good hands now!

Fresh Start and So Much Better! You can really feel the difference with the new management! The store has a fresh, welcoming vibe, and the staff is super friendly. Everything is clean, organized, and the ice cream tastes better than ever. They’ve clearly put effort into making the experience great again. I’m excited to keep coming back

Ibrahim Guesmi

Delicious ice cream and great service! Everything was fresh and full of flavor. Highly recommend Cold Stone! Gonna be back asap

Amin Bouzouita

Came over the weekend with the family and will be returning! — the new management of this shop has great customer service and knows how to show hospitality! Thank you so much.

Faten B

My favorite new place for ice cream since they have a new management . More variety more flavors more toppings everything is much better . Excellent customer service. Love this place

Sam M

So many different options! All of the staff is very willing to accommodate any needs or requests that they're capable of! Major improvement with the new owner regarding store appearance and customer service! Delicious tasty ice cream, great cakes!

sam rizk

Cold Stone Mission Viejo is under new management! The service is excellent, and the ice cream tastes even better—especially on a warm day. The new ownership is friendly and welcoming. I highly recommend stopping by and experiencing it for yourself!

Nabil Harbaoui

Fantastic Experience – Great New Management! I stopped by Cold Stone in Mission Viejo recently and was pleasantly surprised by how much the place has improved under the new management! The store was spotless, the atmosphere was welcoming, and the staff were super friendly and professional. The ice cream, of course, was as delicious as ever – rich, creamy, and packed with flavor. You can really tell that the team takes pride in both the quality and presentation. I got the "Founder's Favorite" and it was perfectly mixed and fresh! What stood out most was the genuine hospitality. The new management has clearly brought a refreshing energy to the place – you can feel it the moment you walk in. Highly recommend stopping by if you're in the area. It's a great spot for a treat, and it's clear that this location is in good hands now!

Malek Mejri

Amazing new management! Staff is very friendly and the place is as clean as it gets, everything tastes fresh and looks delicious. Would recommend this place to anyone who’s picky and precise about how they like their ice cream, many toppings to choose from and many different ice creams and sorbets. Keep up the good work!!🙌🏻🙌🏻🙌🏻🙌🏻

Djozef H

New Management Did a Fantastic Job! This ice cream shop has totally turned around! The new management has made a big difference better. Keep up the great work!

Yassine

The difference is night and day since the new management took over. The customer service is fantastic, and everything feels more professional and welcoming. The ice cream is top quality, and they’ve brought in some fun new flavors and menu items. It’s clear they really care about the customer and the store

Yaya

Fresh Start and So Much Better! You can really feel the difference with the new management! The store has a fresh, welcoming vibe, and the staff is super friendly. Everything is clean, organized, and the ice cream tastes better than ever. They’ve clearly put effort into making the experience great again. I’m excited to keep coming back

Yassine Harbaoui

Yummy ice cream and everything is beautifully presented. The staff is super friendly and patient, and they’re always happy to give you some recommendations. The store is clean and inviting, perfect for a quick treat or a fun outing with the family. If you’re looking for delicious ice cream and great service,

We had an ice cream craving last night and ordered to love it creations. We had it delivered and it was perfect. The Uber eats customer service was excellent and our living room ambiance with the fireplace on and a good movie was cozy. Recommended

George U.

We had an ice cream craving last night and ordered to love it creations. We had it delivered and it was perfect. The Uber eats customer service was excellent and our living room ambiance with the fireplace on and a good movie was cozy. Recommended

Update on December 22, 2023: I reached out to Cold Stone to express my complaint. They connected me with the branch manager who arranged a refund in the form of a gift card. Unfortunately, they couldn't refund it back to my credit card. Although all issues were resolved, I'm still saddened by not being able to present that special cake on the day. Review on September 20, 2023: Ordered a custom large cake from Cold Stone Mission Viejo 5 days in advance for a very special occasion. Was told the cake was forgotten when I went to pick it up on the day (September 19th). The first part of the cake was ready but they couldn't complete it on time. Was told I had to speak to the manager for any refunds or concerns, but couldn't reach him/her. The staff offered a ready-made cake for free, but refused to write on it. Asked for the manager's phone number but was denied because I took the free cake. Extremely disappointed. Would give 1 star.

Baha

Update on December 22, 2023: I reached out to Cold Stone to express my complaint. They connected me with the branch manager who arranged a refund in the form of a gift card. Unfortunately, they couldn't refund it back to my credit card. Although all issues were resolved, I'm still saddened by not being able to present that special cake on the day. Review on September 20, 2023: Ordered a custom large cake from Cold Stone Mission Viejo 5 days in advance for a very special occasion. Was told the cake was forgotten when I went to pick it up on the day (September 19th). The first part of the cake was ready but they couldn't complete it on time. Was told I had to speak to the manager for any refunds or concerns, but couldn't reach him/her. The staff offered a ready-made cake for free, but refused to write on it. Asked for the manager's phone number but was denied because I took the free cake. Extremely disappointed. Would give 1 star.

I love cold stones and I order from them frequently especially the Mission Viejo location because it is closest to me. But the portions keep getting smaller and smaller with every order. Today I could actually see the bottom of the bowl in the size large I ordered and looked like a size medium. I also ordered 2 mediums were more like a very small small. I don’t mind paying a premium for premium ice cream but the past six months all I have felt was ripped off every time I placed an order.

Jennifer Marine

I love cold stones and I order from them frequently especially the Mission Viejo location because it is closest to me. But the portions keep getting smaller and smaller with every order. Today I could actually see the bottom of the bowl in the size large I ordered and looked like a size medium. I also ordered 2 mediums were more like a very small small. I don’t mind paying a premium for premium ice cream but the past six months all I have felt was ripped off every time I placed an order.

This ice cream is getting too expensive and the portions are ridiculous, I paid over $8 and, my small cup had just a small scoop, last time I was there, yes they gave me a generous portion, I believe it depends on who serves you. Hope the employees get the right training. I'm not going back to this location.

carmen nixon

This ice cream is getting too expensive and the portions are ridiculous, I paid over $8 and, my small cup had just a small scoop, last time I was there, yes they gave me a generous portion, I believe it depends on who serves you. Hope the employees get the right training. I'm not going back to this location.