The food was really good and i loved the 6 for 20 deal. My only issue was the server. She had a stank attitude and acted like she didn’t want to be there… I tried to brush it off but her demeanor was just not good. It spoiled my appetite and took my food to go. I’ll probably only order Togo from this location for now on.

Ana Espinoza

On Wednesday, November 11th, around 2 p.m., I had lunch here. While I enjoyed the food, my experience was unfortunately overshadowed by one of the staff members. After asking around, I learned his name is Jesse, the Assistant General Manager of this location. From the start of my visit, he appeared disengaged and uninterested. When delivering my food, he was discourteous and brief. As I continued to observe, I noticed similar behavior toward other guests at the bar and even members of the staff. This is concerning, especially coming from someone in a leadership position, and I hope management addresses this and encourages a more positive attitude moving forward. As a side note, I also noticed him hopping on a foldable step ladder to reposition it rather than stepping down and moving it safely. This seemed unsafe and unprofessional, as a fall could easily result in broken glass or injuries. I sincerely hope this feedback helps improve both the guest experience and safety practices at this location.

Chris Mitchell

Saturday 10/25. 1pm party of 2. We walked in and were greeted by the host there were a few people waiting to be sat. Host said would be a 5 minute wait for table unless we wanted to sit in bar area. After waiting 10 minutes we opted to go sit in the bar. There were multiple tables open in the bar however they were full of dishes and bused. Our waiter saw us moving dishes to another table and came and cleaned it up for us. The waiter himself was great. He was just in the weeds and had no backup. As soon as we were sad he was friendly and attentive. Took our order with accuracy brought our food out quickly and maintained a great attitude even though he was obviously swamped. Food was good. Had appetizer sampler and the 6 for $19.99 deal.

my area buffalo wild wings(new caney texas) didnt honor what the website reflects for Thursdays deal pricing. To explain, your website says online only bogo boneless wings on Thursdays. I created an acct placed order and was told the new caney texas store has nothing to do with the online site per the manager. I questioned it because ive never heard a franchise that address comes up on website not honoring pricing on website. I then proceeded to ask if thats the case why am I able to pick up my order from that store if they have nothing to do with the website, he couldn't answer my question. Can this please be explained to me?

Jordan

Doesn't matter if you order hours ahead when you get there you'll wait another 20 minutes past the pickup time but it was actually cooked on time cause they hand it to you cold. Food was disgusting, almost like it had been sitting out 20-30 minutes before they would physically take the time to hand it to me. Girl just disappeared into the back for 20 minutes after asking for my order and came out with 10 orders at once including mine which was ice cold.

Brian Stricklan

Walked in and ordered to go. Food was cold when I got home (I live approximately 3 miles away). My large order of celery sticks came with 6. My large box of fries was half empty and cold. Please try and do better.

Borntobedeep

The chicken wings they brought me on the night of December 31st were the worst I've ever eaten; they tasted like they'd been sitting there for hours and were completely dried out.

Bonny Durbin

My Mom and I love hot wings, but have been mistreated at every BWW location we’ve been to. From always having to wait long periods to be seated, (like waiting over an hour to be seated when the store wasn’t even busy (waiting long periods, every single time, at the Broadway store in Pearland, pretty sure now that it’s a racist thing at this location)), then to (last night) being charged incorrectly then corrected, but only to find that they double charged me on the Tuesday Traditional Wings BOGO promo. I am exceptionally unhappy with all BWW. I will get a refund for last nights order or dispute the charges. Someone needs to remap their company values and retrain all of their employees to value their jobs. *Oh, I have to add, that when I tried to report the overpayment issues through the ‘Contact Us’ link on their website, it never let me finish my report and I was unable to report it. I’m guessing the entire company needs an overhaul!!! *Sadly, I have to add that, when calling to request the refund for the over charge, I was first hung up on, then, when I did reach their ‘customer service’ they had to get ALL MY INFORMATION and report it to ‘Upper Management’. Now, I’m left holding the bag while waiting on a return call (???) to get my simple refund. WOW! WHAT AN EXPERIENCE! I WILL HAVE TO DISPUTE THE CHARGES.😠 Makes me feel like a KAREN.🤣

Chris Ingram

I ordered hot and mild bone in wings and received Parmesan, BBQ, and plain after waiting for 45 to pick up the order through the App. Instead of waiting another 45 minutes for the correct wings I asked for a refund. I was told the refund would have to be issued by the manager in the morning. We will see when I get the refund.

Elizabeth Padilla

We came in 11/16/25 around 10ish and didn’t leave till 11:29pm to order food to go, and I didn’t feel welcome at all. I was with my dad and we ordered wings. There wasn’t a wait and we waited over 30 minutes for our food and when we tried to food it tasted old and dry like it was leftovers and not freshly made. We are definitely not coming back. I don’t understand why we had to wait so long to get dry and old food. And the staff was not friendly. I highly don’t recommend this location.

William O

I’ve been here a few times and the food is great as are the specials. Today I tried to call and see if there was a wait or if we could call ahead. The girl on the phone rudely informed me they don’t offer reservations and hung up on me. The same girl at the restaurant then let us know it would be an hour wait after wasting more of our time in the foyer. It’d have been nice if she’d told me on the phone and saved me the drive but I imagine she spent those 10 seconds on something more important. I didn’t get her name but she had green hair.

Mrs. Adams

⭐ 1-Star Review Date: October 18, 2025 • Time: 1:10 AM – 1:47 AM Location: Buffalo Wild Wings #1557, 21372 US Highway 59 Suite 1000, New Caney TX I came to pick up an Uber Eats order and had the most unprofessional and unsanitary experience I’ve ever seen. When I first arrived around 1:10 AM, I waited at the take-out lobby area for several minutes no greeting, no employee in sight. I did the right thing and waited, but no one ever came. After standing there with no help, I finally went to the bar, thinking someone there could assist me. There were only 4 or 5 people sitting at the bar. It wasn’t busy, yet the bartender looked straight at me and acted like she didn’t want to be bothered. No “hello,” no “can I help you.” When I said the customer’s name, she said “Who?” with attitude and kept picking up glasses like she was pretending to stay busy. The restaurant was filthy sticky floors, trash, dirty tables, and cups everywhere. Other workers were just standing around talking. One bald male employee ignored me completely, and another woman across the room gave me a harsh look that made me feel unwelcome. People at the bar smirked while I was being ignored. After about 20 minutes, I contacted Uber Eats support at 1:29 AM because no one would help me. The customer also called the restaurant twice the first call wasn’t answered, and the second time a man finally picked up and said, “Oh, the order’s been ready.” They knew it was ready and let me stand there all that time. When the customer asked, “If it was ready, why didn’t anyone tell her?” he had no answer. I finally got the order at 1:47 AM. Later, the customer told me the restaurant lied and claimed they “didn’t see anyone at the bar.” That is false — I was standing right there and even spoke to the bartender twice. I’m an independent 1099 contractor partnered with Uber Eats. This is my own small side business that I take pride in. It’s not my only job it’s a little hustle I enjoy doing professionally. Every pickup represents a partnership between the driver, the restaurant, and the customer. I invest in my own supplies to do my job right. All I ask is the same level of professionalism and respect in return. This location needs serious cleaning, retraining, and management review. I hope corporate checks the cameras from 1:10 AM to 1:47 AM on October 18, 2025 to see what really happened. The way I was ignored and how dirty this restaurant looked was unacceptable. More details about this incident will be emailed directly to Corporate and higher management. This review is only half of what I’m reporting. A full, detailed statement with every fact, time, and name involved will be sent to corporate HR, upper management, and executive leadership. I will not let this go until it’s properly addressed.

Joe Medrano

At first the place was very welcoming and the service was great. We had dinner and enjoy the atmosphere like our usual. Once we were done eating our waitress suddenly closed our tab without us asking. Seem a little off since we had a party of 22 guest. When asked what what the reason her response was we are doing shift change. Few minutes(30 mins) passed no new server to continue the service. I personally went up the one of the counters and asked who are new waitress was to our old waitress ( Brittney). They said on its Molly with a puzzle face. So I proceeded to place my drink order at the bar. As I returned to our table to my order my first were approached by old waitress stating they didn't feel comfortable serving us anymore. Have in mind no manager ever approached us.