Philly Pretzel Factory

Name: Philly Pretzel Factory
Address: 2105 Hillside Ave., New Hyde Park, NY 11040, New Hyde Park, NY, 11040, US
Telephone: +15163231300
Price range: €€
Rating: 4.7

Pretzel · New Hyde Park

4.7 · 276 reviews Google

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About Philly Pretzel Factory

At Philly Pretzel Factory, we're dedicated to serving up authentic Philadelphia-style soft pretzels that will transport you to the streets of the City of Brotherly Love. As a counter-serve chain, we've perfected our craft in providing warm, freshly baked pretzels alongside creamy dips and friendly service. Our cozy atmosphere, complete with rustic decor, invites you to linger and savor every bite. We're thrilled to have received rave reviews from customers praising the quality of our food, the welcoming ambiance, and the attentive staff who always seem to be in a happy mood - making your visit an enjoyable one, just like a warm soft pretzel straight from the oven.

What Customers Say About Philly Pretzel Factory

Philly Pretzel Factory in New Hyde Park is highly rated for its fresh, delicious pretzels and friendly staff, especially Lucas, Emanuel, and Joshua. Customers rave about the taste and quick service. Some have noted inconsistencies in pricing and order fulfillment.

Popular Dishes

pretzels (14) salted pretzel cinnamon

Best For

Quick Bite Casual Locals

Tip: Visit for fresh, warm pretzels and great service. Be sure to confirm pricing, especially for larger orders, to avoid discrepancies.

Features

🅿️ Parking 🚗 Delivery ♿ Accessible

Frequently asked questions about Philly Pretzel Factory

Philly Pretzel Factory is located at 2105 Hillside Ave., New Hyde Park, NY 11040, New Hyde Park.

Philly Pretzel Factory offers pretzel cuisine.

Philly Pretzel Factory has regular opening hours. Check their profile for updated schedules.

Philly Pretzel Factory offers the following services: takeaway, delivery.

The most recommended dishes at Philly Pretzel Factory based on customer reviews are: pretzels, salted pretzel, cinnamon.

Philly Pretzel Factory is ideal for quick bites, casual dining, locals.

Visit for fresh, warm pretzels and great service. Be sure to confirm pricing, especially for larger orders, to avoid discrepancies.

276

Reviews

Philly Pretzel Factory New Hyde Park Reviews

4.7

276

5★

91%

4★

3★

2★

1★

Reviews (21)

Stacy CapelerIs

Awesome service and delicious pretzels every time!!

Emilee

Joshua!! Great customer service and an awesome help - go visit - everything is fresh !!

Isabel Ryan

Quick, easy and delicious! Service was great.

Janet Epstein

Best pretzles in Nassau. So tasty, always fresh reasonable price

Carl Vinceslio

Great service and pretzels! Extremely clean as well!

Rania Gupta

I really enjoyed their pretzels and the people inside were really nice!

Brendan O'Malley

Awesome! Great staff

Vincent “TURBO71” Cappuccio

Always the best pretzels. Unfortunately their sales tactics and customer service is extremely lackluster. I ordered the “Crowd pleaser” which is 25 pretzels with a bottle of mustard included. The sign clearly states it’s $30 but I was charged $32. When I questioned the price I was told “Well that’s the way it came up”. After repeated attempts to get the clerk to understand why I was questioning the $2 difference in price I just gave up and paid for them because I had promised them to my kids. It’s not the $2 that bothered me, it’s the shady sales tactics & the clerk’s ignorance to my concerns that turned me off here. I would gladly pay $32 without questioning the price if that was the price listed. This store has lost me as a customer.

Felix Cabrera

Always fresh, fast and delicious

Constantine Chingas

Excellent pretzels with fast customer serves me and my friends enjoy this place so much and always come back here because how amazing it is

John Montalto

Awesome place and they taste great

Nicola Beckles

This was my first visit. First customer of the day so all my questions were answered at a leisurely pace by Lucas who was so friendly and professional. I was offered samples, fresh out of the oven, of the regular salted pretzel and the cinnamon -OMG mouth watering!!!!!

Ben C

I recently visited Philly Pretzels and was impressed by the quality. The pretzels are soft, warm, and perfectly salted, and they offer a nice variety of dips to complement them. The staff was friendly, and the service was efficient. Overall, a solid place to grab a tasty snack or quick meal. I’d definitely recommend it to anyone who enjoys a good pretzel.

Vasili Dallas

this is the greatest pretzel factory of all time and it's great for catering!!! thank you for the incredible service!!

Andre Lezama

Emanuel provided exceptional service and went above and beyond

The Grigoropoulos Law Group

They’re so polite here they tend to help you with all your orders would recommend 100%

Sorry to say bought these for the second time on QVC and they are half the size of the previous order. They are tiny very disappointed will never buy from again.

Richard Peneski

Place an order the night before and came to pick up on time. They just started to make order because the forgot to put on their board. No manager to talk to and young man was like I just work here. I will start traveling back to the south shore where I never had to a problem. If I could give a zero review I would.

Ken

Terrible service, the person at the counter was not attentive, didn’t listen at all. They were cleaning the place when we were there so it stunk, as well as having no napkins or choice of dips. Clearly the people working there were having a bad day and caused us to have a bad day as a result. Food was decent but I begin to question the integrity of it. Didn’t have mini dogs which was a big no.

Perry Treister

The price for 10 pretzels here is $14, go to store in Franklin square 10 pretzels for $10, why are u 40% higher for the samething??? Not right

SAMANTHA ATHENAS

I love this place. Go here all the time to the Syosset location on work breaks and use the NHP location for holiday trays ($85-$100+) as it’s near my home. Tonight I Went in to pick up an order. Gave the guy my last name and first name. He asked for it again so I repeated it and then began to spell it. He interrupted me to go “your last name is @NU$?”. Wildly rude and unprofessional. Not sure if he was special needs or something but not the position he should be in if he will say those things to customers. I will never be returning.