This is the worst Starbucks in difi. I work around here and every single time I go to this Starbucks there mess up my order. They need to be more detailed orientated and self aware of what’s people order. They seem to handle all mobiles first and have their clients waiting over 10 minutes and starts getting packed.

They didn’t take the right order

Ambish Ibrahim

They didn’t take the right order

I wish I could give them zero stars. A bunch of ratchet individuals. They throw so much shade on their supervisor. It is so disheartening to listen to. The cashier crystal needs an hearing aid. Everytime I'm in there she F*&^k up your name. If she doesn't understand what you told her she Put " For here on your items " or uses an asterisk if she is not feeling your energy! Where do they find these people .

Courtesy goes a long way i wish i had my glasses i won't be asking for help. needless to say, i don't want to go around touching out patron drink looking for mines since you made the drink i understood you would be best person to ask for help...

Carlton Williams

Courtesy goes a long way i wish i had my glasses i won't be asking for help. needless to say, i don't want to go around touching out patron drink looking for mines since you made the drink i understood you would be best person to ask for help...

Dakota's D&D

I wish I could give them zero stars. A bunch of ratchet individuals. They throw so much shade on their supervisor. It is so disheartening to listen to. The cashier crystal needs an hearing aid. Everytime I'm in there she F*&^k up your name. If she doesn't understand what you told her she Put " For here on your items " or uses an asterisk if she is not feeling your energy! Where do they find these people .

Got my order wrong. Then they were pissed off that I asked them to fix it. I think I’m done with Starbucks. It’s no better than Dunkin’ at this point. At least Dunkin’ gets my order right

Worst Starbucks staff I have ever seen. Worse than large costumer volume places like airport or train stations. They tried to reach their customers with interesting attitude and silly laughing. NO customer service at all and they look like from same family or network with no manners. Starbucks could just shut the shop down if they do not want business nearby. Have no choice to be here just because they close the shop downstairs of my building. Not surprised at all when saw so many negative reviews.

Literally the worst staff I have ever seen! So rude and non-professional! Not friendly staff and they seem like they are forced to work there. I recommend you to choose other Starbucks location if you don’t wanna ruin your day!

Barista Tee or something like that name has the absolute worse attitude and zero customer service skills. Such individuals should have work in hospitality and f&b industry. My order was not up To what I had previously experienced as a standard. It’s not about my expectations not met, it’s about HOW she went about. Completely ignored my concern at first then went to adjust as requested giving me a “warning” of next time not accommodating. So naive..she thought I would ever allow her to make my coffee again…there are plenty of Starbucks stores around. I think walking a block extra and not having to see her miserable face is twice beneficial!

I’ve had consistently disappointing experiences at this Starbucks location. Despite placing my coffee orders 10 minutes in advance, my drinks are rarely ready upon arrival. While I understand that busy moments happen, it’s frustrating to see baristas standing around chatting while customers wait for their orders. Additionally, the staff often fails to follow order instructions. For instance, I frequently request no whipped cream, yet it’s added anyway and then removed with a spoon when I point out the mistake—something that could pose a risk for those with allergies. Drinks are often prepared carelessly, resulting in a sloppy presentation that doesn’t justify the cost. The overall cleanliness and organization of the store are lacking, which only adds to the poor customer experience. Staff members appear unprofessional and indifferent, giving the impression that serving customers is a chore rather than a priority. Unfortunately, this location falls short of the standards I’ve come to expect from Starbucks.

Ordered an iced coffee, it came through white so I asked to darken it with more coffee. They added extra syrup and now I have a Carmel colored sugary mess. Unfortunately it’s undrinkable. Gotta find a decent coffee store close by.

Certainly the worst Starbucks I've ever been to. I've had terrible service every time I've come here, and I return believing that maybe 'it's just one of those days'. Diamond, the shorter, stouter African American woman, has an incredibly disgusting attitude. She's rude, unpleasant, and wholly inappropriate. Did I mention unprofessional? I asked for lite ice, and instead of using a strainer to correct her mistake, she decided to play with my drink by free-pouring/dirty-dumping my coffee, making a mess by causing ice to plop and splash coffee on the cup. This is isn’t a bar! On top of that, although I had so little coffee left, she figured filling the cup to the brim with milk would be a better idea serving coffee, for which I paid. Further, she was giving such bad energy! At that point, I didn't even want to engage, considering she was quick to have back and forths. So many people are looking for jobs and appreciate their employment. This employee is not one of them.

The person that helped me was not welcoming at all. She asked me about a drink. She asked if I wanted lemonade with it, or water. I asked, which one is better. She then tells me I don't know nonchalantly, as if she didn't care! I didn't like that! You work in Starbucks! I'm asking you a question about the product on which one is better, and you tell me with a stupid look, that you don't know!? 🤨 How do you work in a coffee shop, and don't even have a recommendation on what is what, or what is better! 🤨 🙎🏽‍♂️

Was just there with my mother and some of the staff were friendly but one staff member was extremely rude to my mother. My mom has asthma and the lady yelled at her when she coughed. The drink was good and the people handling the drink were just fine but it’s unacceptable that my mother was belittled. Very disappointing.

The morning staff has been very rude the last few times I visited this location. One morning I waited almost 45 minutes for a drink I ordered on the app. When asked if they had my order lined up I was dismissed very abruptly even though other customers were walking in and receiving drinks before mine. I will not be visiting this location anymore, the girls there sour my mood every time. I am disappointed in their service and how they handle guests. The Starbucks location across from Zuccotti Park has become my new Starbucks with better customer service and a more positive atmosphere.

Worst starbucks ever .. very unprofessional and rude . I had ordered a strawberry açaí WITHOUT strawberries and the lady who made it i guess didn’t read that I didn’t want strawberries so when I told her to remake she huffed and puffed and redid my drink in the laziest way possible . she took another cup and dumped it in there .. the seeds and pulp of strawberries was still in my drink so i asked her to make it again and she got even more upset . I’m pretty sure she was the manager as well .. I asked for a refund and she didn’t even refund me the WHOLE amount that I paid . Never going there again . They need to fire that lady with her nasty attitude especially if she’s manager .

Olga Payne

Barista Tee or something like that name has the absolute worse attitude and zero customer service skills. Such individuals should have work in hospitality and f&b industry. My order was not up To what I had previously experienced as a standard. It’s not about my expectations not met, it’s about HOW she went about. Completely ignored my concern at first then went to adjust as requested giving me a “warning” of next time not accommodating. So naive..she thought I would ever allow her to make my coffee again…there are plenty of Starbucks stores around. I think walking a block extra and not having to see her miserable face is twice beneficial!

Zachariah Daum

Ordered an iced coffee, it came through white so I asked to darken it with more coffee. They added extra syrup and now I have a Carmel colored sugary mess. Unfortunately it’s undrinkable. Gotta find a decent coffee store close by.

SugaKookie 65

Was just there with my mother and some of the staff were friendly but one staff member was extremely rude to my mother. My mom has asthma and the lady yelled at her when she coughed. The drink was good and the people handling the drink were just fine but it’s unacceptable that my mother was belittled. Very disappointing.

Jose Coronado

Got my order wrong. Then they were pissed off that I asked them to fix it. I think I’m done with Starbucks. It’s no better than Dunkin’ at this point. At least Dunkin’ gets my order right

Maya P.

I’ve had consistently disappointing experiences at this Starbucks location. Despite placing my coffee orders 10 minutes in advance, my drinks are rarely ready upon arrival. While I understand that busy moments happen, it’s frustrating to see baristas standing around chatting while customers wait for their orders. Additionally, the staff often fails to follow order instructions. For instance, I frequently request no whipped cream, yet it’s added anyway and then removed with a spoon when I point out the mistake—something that could pose a risk for those with allergies. Drinks are often prepared carelessly, resulting in a sloppy presentation that doesn’t justify the cost. The overall cleanliness and organization of the store are lacking, which only adds to the poor customer experience. Staff members appear unprofessional and indifferent, giving the impression that serving customers is a chore rather than a priority. Unfortunately, this location falls short of the standards I’ve come to expect from Starbucks.

Yamilex G

Worst starbucks ever .. very unprofessional and rude . I had ordered a strawberry açaí WITHOUT strawberries and the lady who made it i guess didn’t read that I didn’t want strawberries so when I told her to remake she huffed and puffed and redid my drink in the laziest way possible . she took another cup and dumped it in there .. the seeds and pulp of strawberries was still in my drink so i asked her to make it again and she got even more upset . I’m pretty sure she was the manager as well .. I asked for a refund and she didn’t even refund me the WHOLE amount that I paid . Never going there again . They need to fire that lady with her nasty attitude especially if she’s manager .

The Rock Collins

The person that helped me was not welcoming at all. She asked me about a drink. She asked if I wanted lemonade with it, or water. I asked, which one is better. She then tells me I don't know nonchalantly, as if she didn't care! I didn't like that! You work in Starbucks! I'm asking you a question about the product on which one is better, and you tell me with a stupid look, that you don't know!? 🤨 How do you work in a coffee shop, and don't even have a recommendation on what is what, or what is better! 🤨 🙎🏽‍♂️

Josh

Certainly the worst Starbucks I've ever been to. I've had terrible service every time I've come here, and I return believing that maybe 'it's just one of those days'. Diamond, the shorter, stouter African American woman, has an incredibly disgusting attitude. She's rude, unpleasant, and wholly inappropriate. Did I mention unprofessional? I asked for lite ice, and instead of using a strainer to correct her mistake, she decided to play with my drink by free-pouring/dirty-dumping my coffee, making a mess by causing ice to plop and splash coffee on the cup. This is isn’t a bar! On top of that, although I had so little coffee left, she figured filling the cup to the brim with milk would be a better idea serving coffee, for which I paid. Further, she was giving such bad energy! At that point, I didn't even want to engage, considering she was quick to have back and forths. So many people are looking for jobs and appreciate their employment. This employee is not one of them.

Amanda Reyes

The morning staff has been very rude the last few times I visited this location. One morning I waited almost 45 minutes for a drink I ordered on the app. When asked if they had my order lined up I was dismissed very abruptly even though other customers were walking in and receiving drinks before mine. I will not be visiting this location anymore, the girls there sour my mood every time. I am disappointed in their service and how they handle guests. The Starbucks location across from Zuccotti Park has become my new Starbucks with better customer service and a more positive atmosphere.

CHENYU YAN

Worst Starbucks staff I have ever seen. Worse than large costumer volume places like airport or train stations. They tried to reach their customers with interesting attitude and silly laughing. NO customer service at all and they look like from same family or network with no manners. Starbucks could just shut the shop down if they do not want business nearby. Have no choice to be here just because they close the shop downstairs of my building. Not surprised at all when saw so many negative reviews.

meek milly

Every time i go to this starbucks it’s always something , but this time just made me not want to go back . The young hispanic woman was making my drink and i usually don’t look like that but i was paying attention this time . I get my drink with no fruits because drinking it with the seeds is not it for me , As she makes my drink she clearly didn’t follow the directions on the cup and proceeded to put fruits in the drink . So im just waiting for the drink to be done because she followed no directions on the cup , no extra strawberry refresher juice or no strawberries . As she realizes it said no fruits and she made the drink incorrectly she tries to used to drink with fruits shaken up in and pours the cup with lid half on trying not to get fruits in , Now im sitting there like dumbfounded. The other lady who behind the counter looks back at her and looks at me clearly seeing what she did and waits then asks me what’s wrong and i stated theres seeds in my drink , she asks if i want the young lady to remake and i stupidly say yeah sorry. The lady who asked rolls her eyes .The lady who made the drink then says rudely “ i literally took them out “ in which she clearly didn’t . She then remakes the drink with no effort without fruits and uses the same cup she poured the old drink in , so there ended up being multiple seeds in my drink anyways . Super unprofessional and inconsiderate won’t be coming back to this location because of how rude staff is .

Айза Кытахова

Literally the worst staff I have ever seen! So rude and non-professional! Not friendly staff and they seem like they are forced to work there. I recommend you to choose other Starbucks location if you don’t wanna ruin your day!