Starbucks

The most disgusting place ever. Price gouging at its finest. A regular tall coffee will run you close to $10. Whoever is running this place must be ashamed of themselves.

Peter

Very bad Starbuck's experience from this location. So bad I will try to avoid all Starbuck's locations moving forward. 1) The taste of the Frappuccinos here was inconsistent from other locations. Disappointing, but happens. 2) High price, but that's okay since this is a tourist area. 3) The staff and this location tries very hard to conceal a 7.5% "voluntary" fee - which you pay another 13% tax on. I would have been okay with it if they just explained to me what the fee was and etc. But upon questioning why a $9.25 drink was end $11.30 after tax, they mumbled "tax, blah blah blah" and looked at me as if I was stupid. By the way, try to find the signage that mentions the extra 7.5% fee (which is not required by government).

Yanbbw

Bought a salted caramel cold foam cold brew and peach green tea lemonade. The store first made me a vanilla cold brew, when I told them got it wrong. They unwillingly took my drink and start making the new one. While that, I saw the barista added 1/3 of venti cups of foam. Added doubled amount of salt, then only gave me half cup of cold brew coffee. Also, charge of tourist tax is not noticed in advanced. WATER IS ALSO FOR A FEE WITHOUT NOTICE! ABSOLUTELY TERRIBLE BARISTA AND TERRIBLE CUSTOMER SERVICE! Charged me 7 bucks more for the very same thing I order at other Starbucks!

Mino

SCAM ALERT! Charged me $30 for two tall coffees. FYI that is the smallest size. They are openly scamming, so check your credit card as soon as you order. The people employed seem to be pretty pro scammers. It’s wild! Will be contesting the charge with my credit card.

Nitin Panshotra

Probably one of the worst customer service I've ever experienced at Starbucks! Just because my friend is customizing an order does not means that she deserves the looks. She is paying for it. She is expect to be treated with all the respect. Very rude staff. Customer service left the chat and friendliness was thrown out the window. Thanks I was visiting and does not love around here. Hope they revolve the staff. FYI: THIS IS A PARTNER CHAIN, prices are almost doubled and they do not provide starbucks points. Starbucks please pay attention to customer service if you want to continue the chain like before.

My daughter spent $11 on a drink, and they had the nerve to charge my son 1.05 for a cup of tap water. Disgusting abuse of public services. Avoid this “private franchise” Starbucks. Owners like this should be penalized by the corporation.

Epic Code

They charge for tap water. Order latte they make Frappuccino. Manager come not just arguing and tell us that is latte.

Lady Wanderer

Despite some many bad reviews, this place is not improving. The quality of service is gone for a reason. When I spoke with the manager, he was completely satisfied with his performance and was not willing to change. I didn't mind if server had no manners to be polite and just say sorry on their mistakes. Oh, be prepared to pay $1 for a cup of water against Starbucks corporate policy, as their menu doesn't show price for a cup of water. An embarrassing experience and a black ⚫️ spot on Starbucks brand. 👎

Natalie Perciun

I ordered a cortado and it was absolutely terrible – clearly made by someone who doesn't understand how to prepare proper coffee. On top of that, when I asked for a simple glass of tap water, I was told there would be a charge. Charging for tap water is unacceptable and, frankly, ridiculous. I’ve since checked the reviews of this location, and it’s clear I’m not the only one who’s had a bad experience. It’s frustrating to see that despite so many complaints, nothing seems to be improving. Starbucks is supposed to stand for quality and good service, but this experience has shown the opposite.

Shannon Offerman

Worst Starbucks experience ever! First of all, they charge 2.5x the price of a normal Starbucks and say they can do that because they’re privately owned. Then call yourself something else because you’re using a franchise name and changing the rules. Second, the barista that took my order and her manager were the rudest people. I ordered a vanilla iced americano, it’s a very simple drink. I was given a plain americano and asked for vanilla syrup and I got a glare. Don’t be in a customer service industry if you hate people. Go to the Starbucks a block away instead of this one!!

I ordered a flat white and took it to my room to enjoy with a view of the falls. I realized that it was very milky as if it had less than one shot of espresso in it. I took it back and asked for a replacment, telling them the reason. A middle aged man swooped in and and asked me how much is left, he took it from me and assesed the weight and was satisfied. He told me that a lot of people bring back drinks that are almost finished, trying to get a free drink. I found this interaction very distasteful, they had no business assuming that I was trying to get a free drink. It was disrespectful. The new coffee was made well, but needless to say, I did not enjoy it.

This morning my mom and I was ordering Starbucks as usual, we ordered 1 cheese danish, 3 egg sausage sandwiches, a mango dragonfruit lemonade, and 2 pike place. We had to pay 67$ because they charged us of a local fee. Honestly the worst Starbucks I’ve been here, they don’t even collect points to get discounts in the app “Starbucks”

Joseph Vrian Zabala

Ridiculous customer service; we ordered the Pistachio Dubai Chocolate, initially they made it wrong on purpose (according to some of the reviews here that is their common practice). I asked if that was my drink and they said "Oh we can make you a new one!". I'm not stupid about my drink especially if the price was doubled. $9 dollars for a grande! We also asked for a venti iced water and we were charged $1+ for the cup; outrageous. The manager also has an attitude! Never have I ever been to rude Starbucks! Please avoid this at all cost! Your Niagara Falls trip will be ruined! What a scammer!

B

Prices are absolutely shockingly INSANE. Service is even worse. We were also informed that they will NOT honor any of the promotions offered on the app. We walked out.

Seyedeh Gilani

We recently ordered several drinks from this Starbucks location and were extremely disappointed with our experience. The customer service was unprofessional and the staff were outright rude when we approached them with a simple question. We tried to address our concerns with the manager, but unfortunately, the manager ignored us completely and showed no interest in resolving the issue. This level of customer service is absolutely unacceptable and not at all what we expect in Canada. Overall, it was a very unpleasant experience and we hope improvements will be made.

Ruby S

This store manager and staff both rejected to scan my Starbucks membership for me to get the points. I purchased one matcha latte drink only. They said they are not Starbucks franchise store. I really have question marks. The scanner is in front of the cashier counter. That is working and available for me to scan. I don’t understand why they lied to me only take want my money. That store staffs don’t have full training as well. I showed them my Starbucks app QR code for me to scan. I spoke English to them seems they don’t understand. I don’t know how long the staffs live in Canada. Are they come to Canada by work permit or refugee?? Really not suitable to work in Canada. Would you mind to give me back my points under my membership. Thank you! Also they asked me where I come from? That is not related to my membership. My Starbucks app is working for whole Canada. One more is I want to use the special coupon today only pay $5 for one coffee and one bread. They completely rejected! 😤☹️😡

Mark Alfakir

I don’t know what makes them think that would make people want to buy!!!! But it’s truly disgusting!!! We told the employees It, they just ignored it, she said « it’s fine, it’s only for display » Which is the most important thing that would make me want to it it. That was a big no for me!!! I saw many people walk away once they noticed that. Then they messed up the order for two of us