Otto’s

Had a bunless burger last night and the wings and flat bread tonight. All fantastic!! Burger and fries were great. And the wings were phenomenal. Perfectly cooked. The flatbread had a nice zip to it. Very delicious. Thank you for the wonderful food.

Great hotel breakfast with fun dishes. One of the better Hyatt Globalist breakfasts I've had. Spencer was fantastic and took great care of us.

The staff are incredibly friendly and attentive. The lovely ladies in the morning make delicious espressos, lattes, and more! I absolutely love the chicken and waffles for breakfast, along with a few favorites from the dinner menu. This is my go-to spot for coffee and tea!

Staff is super friendly and attentive! My only negative review is them taking away the morning bowl w/ salmon. I came in almost every weekend to order that. Can management bring that back?

Justin Snider

Great hotel breakfast with fun dishes. One of the better Hyatt Globalist breakfasts I've had. Spencer was fantastic and took great care of us.

N N

Had a bunless burger last night and the wings and flat bread tonight. All fantastic!! Burger and fries were great. And the wings were phenomenal. Perfectly cooked. The flatbread had a nice zip to it. Very delicious. Thank you for the wonderful food.

Janet White (Janet)

Staff is super friendly and attentive! My only negative review is them taking away the morning bowl w/ salmon. I came in almost every weekend to order that. Can management bring that back?

Mitch Duncombe

Angie and the staff are incredibly friendly / the wifi is great / and the avocado toast and other food is delicious. This is a gem and so glad to have it and the neighborhood.

Christina White

The staff are incredibly friendly and attentive. The lovely ladies in the morning make delicious espressos, lattes, and more! I absolutely love the chicken and waffles for breakfast, along with a few favorites from the dinner menu. This is my go-to spot for coffee and tea!

Matisse Smith

The food is flavorful and perfectly cooked, the atmosphere is beautiful, and the servers are attentive and eccentric (in a good way), my only flaw would be that sugar doesn’t come with the drinks but other then that it is a perfect restaurant.

Shane McNevin

Great food servered quickly. So convenient if you're staying at the Kissel hotel. But above all the staff is wonderful. Very friendly and helpful, and giving great recommendations. A special shout-out to Emily C. She was a delight and made our stay extra enjoyable.

Teresa Delgado

Sunday, 4:30pm and we decided to take a field trip Uptown to pop into a new spot. We were pleasantly surprised by the bright and fresh look of Otto’s bar. Miguel was tending the bar. I truly enjoy meeting folks who are from The Bay and working in the new posh paces opening Uptown. He’s been living and working in the area for many years. He’s chill and brought a great vibe.

This probably would’ve been amazing if I had remembered to change my egg from poached to anything not runny. Didn’t realize I forgot until it arrived. My mistake sooooooo I ate it.

The arugula salad is hands down the best item on the menu, followed by the goat cheese ravioli, though the ravioli is very rich with a lot of leeks. the servers Emily and Tami are so friendly and kind. I would not recommend the Cobb salad or the grilled chicken however. I only wished the continuity of the food was better, as it will vary each day depending on which chef is working and the prices were more reasonable.

Everybody was friendly and welcoming 😊The iced vanilla latte is very good and the morning breakfast bowel is good 😌 it’s different but good 👍…

Kelvin Jackson

This probably would’ve been amazing if I had remembered to change my egg from poached to anything not runny. Didn’t realize I forgot until it arrived. My mistake sooooooo I ate it.

Tansy Adelle

The arugula salad is hands down the best item on the menu, followed by the goat cheese ravioli, though the ravioli is very rich with a lot of leeks. the servers Emily and Tami are so friendly and kind. I would not recommend the Cobb salad or the grilled chicken however. I only wished the continuity of the food was better, as it will vary each day depending on which chef is working and the prices were more reasonable.

kelley armstead

Everybody was friendly and welcoming 😊The iced vanilla latte is very good and the morning breakfast bowel is good 😌 it’s different but good 👍…

Outstanding service by Gilberto. Their food was okay, buttercup grill is better. It was simple and bland, very bland actually but the service, the demeanor, the attention to detail and great attitude top notch came from Gilberto. Nice atmosphere inside, and great for people watching.

I tried breakfast options during my stay at Kissel. For vegetarians, avocado toast and over night oats are good in taste. Even the toast and omelette option was really good. The in house coffee was nicely made. Staff gave options to customize the coffee as per my liking. So plus one to the staff for service.

Been up and down Broadway for over 30 years and never knew there was a stately hotel right here. It's a lovely hotel and Otto's is a lovely restaurant. Service was terrific; the Oakland Restaurant Week menu was wonderful, and all in all it was a wonderful, relaxing, delicious afternoon.

The food was good and portions were good sized. Service was very good and friendly. As far as atmosphere goes, it's in the lobby of a hotel so only so much they can do.

Debra Goldentyer

Been up and down Broadway for over 30 years and never knew there was a stately hotel right here. It's a lovely hotel and Otto's is a lovely restaurant. Service was terrific; the Oakland Restaurant Week menu was wonderful, and all in all it was a wonderful, relaxing, delicious afternoon.

Garrett Hayashida

The food was good and portions were good sized. Service was very good and friendly. As far as atmosphere goes, it's in the lobby of a hotel so only so much they can do.

Amit Sharma

I tried breakfast options during my stay at Kissel. For vegetarians, avocado toast and over night oats are good in taste. Even the toast and omelette option was really good. The in house coffee was nicely made. Staff gave options to customize the coffee as per my liking. So plus one to the staff for service.

I’m staying at the Hyatt Kissel and came downstairs for breakfast at the lobby restaurant, Otto’s Uptown Kitchen. I was told it was open seating, so I chose a window four-top. The dining room had about twenty tables, and only one of them was occupied — it was genuinely empty. A server came over, asked if it was “just me,” raised her eyebrows, and told me I had to move to a tiny table away from the windows because they were “expecting it to get busy.” I ate here yesterday at the same time and it wasn’t busy then either, so the explanation felt dismissive and unnecessary. This isn’t about the size of the table — it’s about how a paying hotel guest is treated. Prioritizing hypothetical future customers over someone who is actually seated and ready to dine sends the wrong message. Small moments define hospitality, especially in a hotel, and this one made me feel unwelcome instead of cared for. A simple “of course, sit wherever you’re comfortable” would have made my morning. Instead, it made me question returning again during my stay.

Cgailsmith15

I’m staying at the Hyatt Kissel and came downstairs for breakfast at the lobby restaurant, Otto’s Uptown Kitchen. I was told it was open seating, so I chose a window four-top. The dining room had about twenty tables, and only one of them was occupied — it was genuinely empty. A server came over, asked if it was “just me,” raised her eyebrows, and told me I had to move to a tiny table away from the windows because they were “expecting it to get busy.” I ate here yesterday at the same time and it wasn’t busy then either, so the explanation felt dismissive and unnecessary. This isn’t about the size of the table — it’s about how a paying hotel guest is treated. Prioritizing hypothetical future customers over someone who is actually seated and ready to dine sends the wrong message. Small moments define hospitality, especially in a hotel, and this one made me feel unwelcome instead of cared for. A simple “of course, sit wherever you’re comfortable” would have made my morning. Instead, it made me question returning again during my stay.

This was a complete disaster, especially the service. We arrived at past 10am on a Sunday. There were only three tables with a total of fewer than 10 guests. There was a sign indicating the maximum capacity of the restaurant, which I recall is 100-200, so you would expect much better service given that the restaurant was far from full. Yet we waited 10-15 minutes for a table. In the end, we just sat ourselves down. The menu has significantly shrunk since I visited a year ago. The popular chicken and waffles is no longer on the menu. What a shame. It took really long for the two servers to come take our orders. But it took even longer for the food to come, despite the server saying that the food was coming. We waited close to half an hour until we couldn’t wait anymore, so I went up to the server to check. He went into the kitchen and immediately brought out our food. I asked if that meant our food was just sitting in the kitchen this whole time waiting for service, and the server could only apologize. I noticed another table that arrived after us also struggling to get attention. Again, this was when the restaurant was almost empty. I can’t imagine what it would be like when full. Never coming back.

Chester Chua

This was a complete disaster, especially the service. We arrived at past 10am on a Sunday. There were only three tables with a total of fewer than 10 guests. There was a sign indicating the maximum capacity of the restaurant, which I recall is 100-200, so you would expect much better service given that the restaurant was far from full. Yet we waited 10-15 minutes for a table. In the end, we just sat ourselves down. The menu has significantly shrunk since I visited a year ago. The popular chicken and waffles is no longer on the menu. What a shame. It took really long for the two servers to come take our orders. But it took even longer for the food to come, despite the server saying that the food was coming. We waited close to half an hour until we couldn’t wait anymore, so I went up to the server to check. He went into the kitchen and immediately brought out our food. I asked if that meant our food was just sitting in the kitchen this whole time waiting for service, and the server could only apologize. I noticed another table that arrived after us also struggling to get attention. Again, this was when the restaurant was almost empty. I can’t imagine what it would be like when full. Never coming back.

Eric M

We sat down and asked for water and she pointed at the fountain on the bar and said we had to go get it ourselves. I've been to Kissel many times and this was not normal. But apparently it's new policy. I'm sitting here confused because I've never been to a sit down place that makes you get up and get your own water...do we have to get our own food too? We won't find out because we are leaving. There is a reason this place is always empty. Do not come here.