Dunkin' Donuts

Name: Dunkin' Donuts
Address: 433 Chestnut St, Oneonta, NY 13820, Oneonta, NY, 13820, US
Telephone: +16073864003
Price range: €€
Rating: 3.3

Donut, coffee shop · Oneonta

3.3 · 543 reviews Google

Dunkin' Donuts

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About Dunkin' Donuts

En Dunkin' Donuts de Oneonta, te damos la bienvenida a un espacio donde la tradición y el sabor se unen para empezar tu día con alegría. Desde nuestros clásicos donuts hasta nuestra amplia selección de cafés, encontrarás el acompañamiento perfecto para cada momento. ¡Acércate y descubre por qué llev...

What Customers Say About Dunkin' Donuts

Customers report extremely poor service, long wait times (often 20+ minutes in drive-thru), rude and disrespectful employees, and inconsistent food quality. Many reviewers describe negative interactions with staff and managers. Some mention dirty conditions.

Popular Dishes

avocado toast English muffin hash browns grilled ham and cheese melt midnight coffee

Tip: Based on negative reviews, it's best to avoid this Dunkin' location due to long wait times, poor service, and inconsistent food quality.

Features

📶 WiFi 🌳 Outdoor 🅿️ Parking 🚗 Delivery ♿ Accessible 🌅 Breakfast 🍽️ Lunch 🌙 Dinner ☕ Coffee

🎯 Casual 👨‍👩‍👧 Family 👥 Groups

Frequently asked questions about Dunkin' Donuts

Dunkin' Donuts is located at 433 Chestnut St, Oneonta, NY 13820, Oneonta.

Dunkin' Donuts offers donut;coffee_shop cuisine.

Dunkin' Donuts has regular opening hours. Check their profile for updated schedules.

Dunkin' Donuts offers the following services: dine-in, takeaway, delivery.

The most recommended dishes at Dunkin' Donuts based on customer reviews are: avocado toast, English muffin, hash browns, grilled ham and cheese melt, midnight coffee.

Based on negative reviews, it's best to avoid this Dunkin' location due to long wait times, poor service, and inconsistent food quality.

543

Reviews

Dunkin' Donuts Oneonta Reviews

3.3

543

5★

35%

4★

19%

3★

12%

2★

1★

27%

Reviews (20)

Ana G

Well, sometimes you just need some caffeine in the bathroom and Dunkin qualifies for both of these. This Dunkin’ Donuts looks to be in desperate need of renovation. Given the Spackle in several places on the walls maybe this is imminent ? The employees are friendly and helpful and I stopped in at a busy time but I’m sure there is plenty of downtime where someone could grab a mop or a clean, rag and make some improvements. A lot of the surface is a scrungy which is not outweighed by the attempt at cheerful seasonal decorations. It’s Dunkin 🤷🏼‍♀️

Lou Skunt

Trashhhhhhhhhhh. My friend Wanted an extra large midnight coffee but they did not have any made… again. Female employee said she can make my friend a regular coffee and throw in a expresso shot and i said “ok”. Then she rang my friend up and it said $6 and some change... my friend was confused because he thought that because they didn’t have midnight coffee [AGAIN] that the expresso shot was free. My friend wouldn’t have gotten any coffee at all if it wasn’t midnight or another kind of coffee with free expresso shot. Ended up being a huge waste of time. And there was no toilet paper in the mens bathroom. Horrible customer service. All 3 females working were snobs. This happened January 28, 2026 at aprrox. 1:15pm-1:20pm

Sue McCarthy

Stale donuts that don’t taste right and colored water passing as ice tea. I left the area before trying the donuts. Big mistake or I would have had them refund that too!! This is consistent with their product being below standard even! Don’t go there!

Ted Phillips

The drive thru order system didn’t work. When I got to the window, they refused service. They didn’t even suggest I come in to get the large black coffee I wanted. Then I was asked to move on because a real order was in the car behind me. We said nothing and left. Poor service, poorly trained staff. Won’t be back.

Kaylea Widman

I just sat in line for 10 minutes. Watched the kid scratch his head with gloves on and continue making my food then forgot to put the bacon on my sandwich. I had to walk in the girl at the window was very rude.

Randy L

Waited in drive thru for about 10min no one in front no orders goin out. me thinking the speaker is broken after saying hello 3 times. I pull to window. Get told I have to go to the back of line. Then I try to explain i been waiting at the speaker with a line behind me they shut the window on me. Very rude. I come here every day and always nice. Well i guess ill go to one the other 2 dunkins from now on.

Kate Bolton

If I could give 0 stars that would be the correct rating. Staff is rude beyond compare.i went through drive through to pick up an order for a passenger in my car. Service person refused to give me the order for my passenger until she was able to say that I needed an attitude adjustment. After she couldn't hear and then blamed me for spelling my passengers name out. She then refused to let go of the drink and caused me to spill some before getting it I to my vehicle. My passenger then took a sip and said the drink tasted salty. As if it was tampered with. Poor show. All of this could have been avoided if service person just allowed to us to come to window and speak in person if intercom wasn't working properly. I rarely give any reviews publicly but, no one answers the store phone and their corporate phone number does not accept calls either. I will never go that chestnut location.

Sammi Mitchel

Inconsistent quality, horrendous wait times, and employees are so rude and disrespectful it’s *almost* a talent. Bring your business elsewhere! Maybe this establishment will close and the employees will be forced to get jobs they actually like ❤️

Chris Novakovic

Drive through is supposed to be fast not a turtle race. Lots of mental gymnastics at this location. I don’t know who runs this place but should be fired.

Luke Franey

Karen like worker started yelling at the customers and threatened to not take peoples orders DONT GO TO THIS DUNKINS. THE FOOD IS TRASH. My English muffin is burnt and they forgot to give my friend his hash browns. I would give zero stars if I could

Brianne Gore

I’ve been to many Dunkin’ Donuts locations, and this was by far the worst experience I’ve had. The workers were extremely rude from the moment I walked in. Instead of greeting customers or showing basic courtesy, they acted like serving people was an inconvenience. When I asked a simple question about my order, the employee responded with attitude and made me feel like I was bothering them. The tone, body language, and lack of professionalism were unacceptable. Dunkin’ Donuts is supposed to be about quick service and friendly vibes, but this location completely missed the mark. I left feeling frustrated and disrespected — not exactly the way you want to start your day with a cup of coffee. I hope management addresses this issue because customers deserve better.

Tennille Wasek

If I could give zero stars I would. Everyone who works here has the worst attitude. I went through the drive through and they didn’t have my order. Instead of just making it they told me to go around again. I instead went in and despite me giving my coffee order again they got it wrong. The place was swarming with flies and filthy. Never again.

Stephanie Lembo

Went in with my granddaughter. Waited for 15 minutes behind a gentleman then a lady came in behind me. We were all ignored by the 3 staff members. When asked if someone could take our order the staff member screamed that they were busy. Then preceded to yell incoherently at us, also threatened to call the police. Needless to say we all left do to her irrational behavior! My granddaughter was frightened. Never will we go there again.

H L

I want to give a ZERO star to this one! The manager is insane. Four groups walked in, and waited for 5 minutes or more and she ignored us. When I asked her if we can place the orders, she said she’s too busy and cannot serve us. If we don’t like it, we can leave. OMG What a joke! DD can do better! Such a shame restaurant and worse management I have ever seen. Walk in customers are treated as trash. If you don’t serve the customers, why do you open this place????????????????? Why ? If you don’t wanna be a manager, you can leave too.

Rosa Bassett

The little girl at the drive-through window, who took our order with braids and acne, was very rude straight up disrespectful and definitely has no customer service experience. She shouldn’t even have a job there. Then the manager came over to see what the problem was and was even ruder. What a joke any other Dunkin is better than this one!!

stephanie johnson

It’s not fair that people pay their money/ waited in a long line, only to have you give them a water down drink/not even what I ordered, early in the morning, first of you guys alway burn the food now you giving a drink you made at 7:46 to someone who placed an order at 9:11am. This is so not right.

Chris Marino

This Dunkin is filthy dirty. From the floors to the food making areas. Just disgusting. Customer service is nonexistent also so I am not surprised. Definitely lacking management.

Nicole

Today it took about 25 minutes to get from the entrance til our food came at the drive through . Staff didn’t know how to operate the register. The order was wrong all three items were not what I asked for . I was given an attitude because I asked for the correct drink instead of what they gave me .

Josh Bateman

Terrible service! 20 min wait! Avocado toast was not toasted and then they didn't put the topping on it if anybody's ever had the avocado toast the avocado is truly gross without the topping. Young lady was obviously new and rude even though she had 6 other employees backing her up. 7 staff, it took 20 minutes and still messed up the order!

Alyssa Carey

Waited for at least a half hour, they messed up my drink and I asked them to fix it, which they did. Then I realize after I left I never looked to make sure I had the right food. I ordered the grilled ham and cheese melt… there was no ham on it and the bread was rock hard. The cheese was also not even on the sandwich, it was along the entire outside. Absolutely terrible wait and not the first time my food has came out horrible. Will not be going there again.