Per force

The outside area is dirty and the Starbucks in Germany are like 50% more expensive than the much cleaner ones in other countries like South Korea and Japan… so it doesn’t feel that worth it. The inside area is nice.

L F

Well located but the place itself is very, very dirt and tables are rusted as shown in the picture. Would be nice to see that Strabusks does something about this..

Muhammad Ikhsan

Unfortunately, a disappointing experience today. I brought my own tumbler, but I was still charged the full price without any discount, which normally isn’t the case. The service was also very unfriendly — the barista handed me the drink without saying a single word, no greeting, no thank you, nothing. It felt like basic customer interaction was missing. I usually stop by this Starbucks on my way to work and have had better experiences in the past, but it seems like there are new employees who may still need proper training, especially when it comes to customer service and policies like reusable cup discounts. Hopefully, things improve soon.

Luca Sill

The upstairs area was rather messy even though the store wasn’t super busy and the back area of the upper level was closed shut today. One of the staff members in particular seemed to be annoyed mostly and they were weirded out by me not knowing and asking in a kind manner about Starbucks Gold. They seemed to think that I was trying gain the system, when In fact I simply want to make things right the first time around. Instead of a clear answer/ explanation I was hit with a snarky remark and a quite “Oh mein Gott” A disappointing visit, especially when there charming barristers on other days that make one feel welcomed.

Ralitsa Mihaylova

I'm giving it 2 stars, and the only reason is for this cappuccino (see the picture), which cost me €5.05. Don't get me wrong—I looove Starbucks. However, some limits shouldn’t be crossed, even in big love, and this was mine. Unfortunately, this cappuccino looks and even tastes like it's from a dull, ordinary bakery. Sad.

Waiting for my friend couple of minutes. The order guy saying that “here is starbucks, you can not sit”. Even I mention several times he insist and shout front of everyone! This is not Starbucks that I know. Just go to any local coffee for hospitality. If you want to feel unsafe and uncomfortable here is the best place!!!

While we were waiting for our friends to arrive to order, an employee named Nadir came and disturbed those sitting upstairs. I didn't expect this from Starbucks. He said, "If you're not ordering, get up and leave."

While waiting for my wife and child to order, I was harassed by a Starbucks employee named Nadir. He was very rude and doesn't belong here. I immediately left and went to another cafe.

Kaan Bora KARAPINAR

no barista fault, the interior service is pretty depressing

Luca Victoria Schönfeldt

I went there to dine in and ordered a medium cappuccino w/ oat milk, this was expensive but fine. I also wanted to charge my phone but the electricity near my table didn’t work. Moreover the only table left was filled with stuff from the people before. Than staff came and I was waving my hand and even said hello but he ignored me. Really poor service! The stuff on the table ruined the atmosphere!

Hildegard

Staff were so incredibly rude! Couldn't speak German and basic English. No friendly greeting or service. One staff member wanted to charge me to add plain sugar syrup to my matcha latte, which came unsweetened. I have never been served an unsweetened matcha latte in any country I have been to and for the whopping price they charge that's just ridiculous! Stay away! Zero stars.

Eunhyung Cho

It was the worst service I have experienced in a Starbucks. The tables were dirty with coffee stains even though I came in around opening hour. The order was taken in an unfriendly manner and when the male staff gave out my drink he didn't even look, slid the cup over the counter and almost threw the straw next to it. When I told him politely that he didn't have to throw things, he pretended he didn't understand my German. Ruined my morning. Never again.

Micah A

Worst Starbucks in the city. They start closing earlier than written online. At 8 pm on a Friday night 11.3 they started to clean in a way that you felt very unwelcome (a theme if you read the reviews). This happened an hour before closing. They were putting up chairs on the table with people sitting right next to them. People started leaving because it was clear they felt unwelcome. They started to mop the floor right at your feet and take people’s drinks, perhaps they weren’t even finished. Poor, rude treatment. This all happened 1 hour before closing. Very disappointing service. If you don’t want to be open until a certain time then close earlier and then clean, don’t inconvenience your customers. By 8:30 pm everyone was gone and as we left one of the employees removed the sign from outside. The place seemed closed an hour to 30 minutes before it actually was. This equals lost money. Poor business practice.