Riley C

My family and I used to go to Popeye’s Louisiana Kitchen quite frequently. The main ones we would frequent were two of them in Mesquite, TX. Then their customer service and food quality would diminish. So much so, we just quit going all together. That had to have been over 15 years ago. Then today, my wife and son and I was looking for something we don’t usually eat around us. They did put up a Popeyes near us in recent years. But as said above, we did not want to go. But after consideration we decided to go ahead and take gamble. Even though a couple of our favorites were no longer on the menu. Dirty rice and jambalaya was gone. My wife and I decided what we wanted and after a five minute discussion with our little, he decides on the garlic non spicy Parmesan boneless wings. My wife orders the chicken dippers and classic wrap. I get the 5 piece spicy strips and two sides (mash potatoes and Mac and cheese) I make the 25 minute drive to pick up our order. I tell the young lady the counter the pick up name and number. She turns around and then says they were out of garlic parmisan. Strike 1. So I called my wife and son and it was decided to just get them plain and my wife will just make the garlic parm herself. The young lady bags everything up and I make the trek home. Get all the way home and start dividing it up between the three of us. We open his box of boneless wings and look in. Well what do you know, they are not boneless. Strike 2. My son reluctantly says it ok and he will eat them. My wife prepares the garlic parm sauce and coats them up. He takes a couple bites and he says “Daddy, these are spicy”. He eats two and says he’s full and can’t eat anymore. I looked at one he was eating and what do I find, SPICY. Strike 3. Most of the time, if something negative happens at a restaurant I will give it another try depending on how bad it was. But this time was three things all together. The main being my son having spicy instead of non. So my wife and I decided, another trip to Popeye’s will not be in the future for us. Hopefully you will have a better experience.

+3

Maria Rosenberg

I'm giving 3 stars because the chicken sandwich was super delicious and the shrimp were good. I ordered a 3 piece chicken & red beans and rice through the drive-thru. I received stale fries and a chicken breast that looked like it had been fried without the meat. Not a great experience.

Chas Ham

I frequent this location often. I came in to take advantage of the T-Mobile Tuesdays promo this week. Per usual the app was glitching. Everytime I tried to complete my order through the app I got the error message below. The woman at the front counter & manager were clueless as to what the T-Mobile Tuesdays even is! This is not the first time I've had this issue with the app & came to this location & the issue was corrected on site. I wish I knew that young lady's name. Customer service is dead.

jocelynn Denham

On their website it says that they close at 7:00 today, when I called they stated they were closed this was at 6:30. I went ahead and went up there. When I did they didn't answer the speaker and someone came out and stated that they ran out of chicken. Chances are they're lying and just closed early. They seriously need to do better

Jaylen Coleman

Horrible customer service! New manager sucks! Clearly they just hire anybody! Waited forever for my food all because the manager was chatting with some dude from taco bueno about trading food. Lord knows she doesn’t need anymore food.

Baee Girl

Horrible customer service came in Tuesday Dec 9th. Went through drive thru they pulled me up waited for damn near 25 minutes walk in to a young Hispanic girl and Hispanic boy cussing each other out, the manager Jessica was very disrespectful as I was walking out with my food she said there’s always some customers being little brats. Wouldn’t recommend! Food was cold and disgusting!

Maria Ontiveros

Did not get what I ordered. Everytime I go it's the same 2 women working and they almost always make the order wrong. And don't say anything to them because they will give you attitude and laugh at you because they don't care.

jan cupid musa

Food is great but the portions I got were small. The fries looks like just half of what the other stores have given me before and the thigh was also half in size. I should have checked the box before I left which I always do but today I this time I did not.

Kim Campbell

I try not to complain, but the last couple of time I have been to this location, they have not gotten my order correct. They always leave something off. Maybe management needs to have someone check the order before it's sent out, but please do better.

Billy Dzenowski

Got some drive thru and the biscuit had what appeared to be a plastic bristles in it. I don't know why they would be using a bristle brush near the biscuits.

katelyn hathaway

Came in to use a “coupon” with code from the app for 25% 3 tender combo. Get to the Popeyes to use it and doors are locked to go inside. Head to drive thru to use code. Was told their system won’t allow them to use the code. Fine that’s ok, we order the food. We got the 3 piece spicy, was given regular. This is the 3rd time at this location given the wrong food, only this time I checked before we made it all the way home. Came back, long drive thru line tried to go inside again all chairs are up and doors are locked. Mind you is only 6:15pm. Waiting in a long drive thru line when this could’ve been resolved inside. Honestly this location is never good, every-time we come.

Cindy Hicks

I came into the restaurant early evening. There were a couple of cars in drive up. One person waiting on food inside that he had ordered and paid for. He got his food. The vehicles in drive thru were being taken care of. I stood at the counter for about 5 minutes. During that time 4 other people came into the restaurant. I was never even acknowledged. Never even glanced at. I left.

SHARAE SOLOMON

Horrible… this Popeyes is by far the worst place ever hands down, horrible service, and terrible customer service. If you are paying your money and ask for fresh food regardless of the situation.. the food should be cooked fresh no questions asked. However this location serves old chicken, cold chicken, cold fries and this puts customers at risk for food poisoning. Whomever the GM is should really look into the entire team management included… My husband went there today and was told by the manager that they do not cook fresh chicken and told her associate next team tell customers that they will not do that and refunded my husband his money back horrible customer service… Popeyes do better.

Jaime lee

Terrible experience not once but twice, not the staff they are friendly but the food. Yesterday I went and was told no regular tenders available for the 25$ combo. And that the special was 2 piece tender. So I left, came back today and got the 25$ meal. 12 tenders. Most of them were tiny nuggets literally. I will attach pics. I asked for fresh... not fresh. And the fries were literally cold. The mash potatoes and red beans and rice were good. But the rest.. terrible. Pics attached called to get new tenders or refund no answer. Just "Goodbye" each time