Subway

Amy Albritton

I typically only post 5 star reviews but after my encounter with a young man whose 1st initial is "A." I was seriously close giving 1 star. That would not have been fair to Maria because she was wonderful and deserves 5 stars. She is the only reason I am giving 3 stars rather than 1. "A" was extremely rude when I went to pick up our dinner. I told him that we had placed an order for pickup online and I still needed the bag of chips and a Happy Gilmore cup. He handed me the bag and rudely said, "We are not giving you what you didn't order" and walked away. Maria took a moment to actually look at the receipt and saw that we had indeed ordered those items. She was very sweet and helpful and got me a cup and the chips. She has been at this location a long time and has always been great to interact with. However, the dirty look and eye roll that followed from "A" were not necessary. I asked him if I could speak to him for a moment at the side to show him the receipt. I figured maybe he was new and needed to know where to look next time but he said, "No, I'm busy, I dont care." Alright then. That's sad. Customers are what keep businesses going. I run a store in the same shopping center and would be mortified if my assistant spoke to one of our customers that way. - I edited right after posting to remove the young man's name. He just needs training and an attitude adjustment.

The food is fine. I've never had poor quality food but the customer service is HORRIBLE! They could not care less about the customer experience and act like you're an annoying inconvenience. I've given so many chances but I'm about to drive to a further location just to stop supporting this location.

Tonight 3/15/25, I made it to subway @ 9:48pm right b4 closing. The female closer looked at us as if we were disturbing her from leaving. She didn't listen to what we wanted and kept repeating "WHAT" because she wasn't listening and too busy trying to make a order on the side for a co-worker who entered the store after us. She has a rude demeanor and no customer service, kept looking over at her co-working rolling her eyes while not correctly fixing our order or answering our questions!

I have frequented Sachse Subway on 5250 Texas Hwy. 78 often. Today I ordered 2 footlong Tuna on flatbread. There were two Hispanic ladies that were not very welcoming like other employees have been. When I went to pay, I presented a gift certificate I printed from my credit card rewards, I was told they do NOT accept printed coupons. This was NOT a coupon, it was a gift certificate!! Both ladies protested accepting my gift certificate… I went ahead and paid for my order, but I should have declined paying and walk out and go to another Subway location that WILL accept my gift certificate. As consumers we have many options to choose from. BEWARE of this location in Sachse- I recommend going elsewhere- Where staff are welcoming and appreciate ALL customers business/purchase.

Becky Tinney

The food is fine. I've never had poor quality food but the customer service is HORRIBLE! They could not care less about the customer experience and act like you're an annoying inconvenience. I've given so many chances but I'm about to drive to a further location just to stop supporting this location.

Kathy Clark

I have frequented Sachse Subway on 5250 Texas Hwy. 78 often. Today I ordered 2 footlong Tuna on flatbread. There were two Hispanic ladies that were not very welcoming like other employees have been. When I went to pay, I presented a gift certificate I printed from my credit card rewards, I was told they do NOT accept printed coupons. This was NOT a coupon, it was a gift certificate!! Both ladies protested accepting my gift certificate… I went ahead and paid for my order, but I should have declined paying and walk out and go to another Subway location that WILL accept my gift certificate. As consumers we have many options to choose from. BEWARE of this location in Sachse- I recommend going elsewhere- Where staff are welcoming and appreciate ALL customers business/purchase.

Sha'Ron Pickett

Tonight 3/15/25, I made it to subway @ 9:48pm right b4 closing. The female closer looked at us as if we were disturbing her from leaving. She didn't listen to what we wanted and kept repeating "WHAT" because she wasn't listening and too busy trying to make a order on the side for a co-worker who entered the store after us. She has a rude demeanor and no customer service, kept looking over at her co-working rolling her eyes while not correctly fixing our order or answering our questions!

İsmail Görsev

Super tiny sandwiches with almost not meat in them. Our tuna footling just had a smear of tuna very subpar. Customer service does not respond to our feedback.

Super tiny sandwiches with almost not meat in them. Our tuna footling just had a smear of tuna very subpar. Customer service does not respond to our feedback.

Says they open at 9 it’s 9:10 and the doors still locked.. guess I’ll take my money elsewhere smh

I went into the store to redeem a reward that was in my app. I was having issues and asked the employee for help. He told me in a very unfriendly way that I need to do it in the app. I wasn't too happy with his attitude towards me but I went back to my app and continued trying to order my reward. For whatever reason the app was not working so I asked the employee again. He again told me in an unfriendly manner that I need to do it and he can't help me. Meanwhile, there were no customers in the store to take up his time so he could have easily spent some time with me. I could understand if they were busy. Anyway, I just left the store in disgust. Apparently they didn't want my business.

4/3/2025 At around 11:30 AM after my early morning shift servicing my own customers, I thought I’d stop by for lunch and pick up some sandwiches for my disabled mother and I. This is the worst interaction I have had at a subway in my entire life, and I have lived in the area for over 20 years now. When I walked in the store someone was just leaving with their pickup order, and it was just me and the Hispanic employee with a lazy-eye alone in the store for several minutes. For the majority of this interaction actually. I ordered two footlongs and said I wanted both the breads to be Italian herb, it’s important that I missed the cheese part because apparently if you don’t say ‘cheese’ you just get plain Italian bread. Anyway, the employee, whose named I believe starts with an ‘S’, began putting meatballs on the plain Italian and I told him I ordered the Italian herb. HE told ME, that I had only said Italian, I corrected him and told him I said ‘Italian herb’. He argued with me for several minutes over what bread type I said. And then, he argued with me more because “well I already put the meatballs on this bread”, OK? Fix your mistake please??? Fed up and overstimulated, I said something pretty nasty. Some may consider it a threat under the current administration. My father himself is permanently barred so…anyway the point is it shut him up, and he corrected his mistake, especially so when other customers began arriving. I am appalled and disgusted by the way I was treated (And surprised by what I said cuz damn). If I had so shamelessly argued with, and disrespected my customers like that, I would have been fired.

if i could give 0 stars i would. the service here is extremely bad. the attitude towards customers is extremely bad, unpleasant. this lady working has a very bad attitude towards customers. i never come back here

Online order is not working well. Everytime I order online, they are not making sandwich the way I order. Always missing something or not including all the items mention in the order. They are reding the printed order.

I was the only customer and the two women didn't ask me what I wanted for at least 3 to 4 minutes. Also the food area was very messy. I ordered finally and when I went to pay I tried to use a coupon. I was told that they do not accept coupons, but usually stores will have that posted some where. I then paid as I was leaving I checked the receipt and they had over charged me. A line had formed so I just left. I will never go back to that Subway again.

This subway location has to be the worst. The ladies who work now don’t seem to acknowledge customers. I showed her my coupons and she did not seem to care/look into it until it came to payment and she said I can’t use them. The sandwiches are not as stuffed anymore. Very stingy with toppings. Ladies seem to have weird attitude problem.

DO NOT GO TO THIS STORE!!! SachseTx on 78. The service and food here suck! The people who make it are rude and don’t bother to listen. They don’t do anything you ask nor do they even do as is supposed to be done. It’s dirty and should be emptied and find new people who want to have jobs. Would have been nice to have the cheese we paid for ON THE SANDWICH!! Slopped on the mayo Charged for double cheese and didn’t even get the 1st damn piece. Put my own on when I got home.. Drove to far home to bother going back and of course they don’t answer the phone.

Buyer beware. This location and the wylie locations are shorting people on meat. Over the last month the amount of meat is almost paper thin and mostly bread. Hardly any of the extras are put on either. I don't know if this is because of pickup or the owner telling then to cut the meat down on customers who use promo codes. It is definitely no longer worth the price and have told others the same. Actually, its false advertising. You offer bogo and 12.99 deals, but you're actually cutting the amount of meat in half without telling people. Go to another sandwich shop that has more ethics or go in-person so you can watch them make it.

This place is horrible. I ordered a footlong sandwich and when checking out, he refused to take my gift card, I received for Christmas, stating we don’t take these. He then sent my receipt to my phone, which I never received. The next morning, checked my account and he had charged me twice. This place has very poor service, will never return.

Made both my online sandwich orders incorrect. Went back in to have it corrected and the boy who was working was mad that he had to redo his own error. Was throwing stuff around, didnt even bother having him fix the other one. Such horrible customer service. With all these terrible reviews, store owner should do better and hire better people. Will shut down eventually when you've lost all your customers.

Bridget F

Made both my online sandwich orders incorrect. Went back in to have it corrected and the boy who was working was mad that he had to redo his own error. Was throwing stuff around, didnt even bother having him fix the other one. Such horrible customer service. With all these terrible reviews, store owner should do better and hire better people. Will shut down eventually when you've lost all your customers.

PRITESH PATEL

Online order is not working well. Everytime I order online, they are not making sandwich the way I order. Always missing something or not including all the items mention in the order. They are reding the printed order.

Loan Pham

if i could give 0 stars i would. the service here is extremely bad. the attitude towards customers is extremely bad, unpleasant. this lady working has a very bad attitude towards customers. i never come back here

Sea Pickle

4/3/2025 At around 11:30 AM after my early morning shift servicing my own customers, I thought I’d stop by for lunch and pick up some sandwiches for my disabled mother and I. This is the worst interaction I have had at a subway in my entire life, and I have lived in the area for over 20 years now. When I walked in the store someone was just leaving with their pickup order, and it was just me and the Hispanic employee with a lazy-eye alone in the store for several minutes. For the majority of this interaction actually. I ordered two footlongs and said I wanted both the breads to be Italian herb, it’s important that I missed the cheese part because apparently if you don’t say ‘cheese’ you just get plain Italian bread. Anyway, the employee, whose named I believe starts with an ‘S’, began putting meatballs on the plain Italian and I told him I ordered the Italian herb. HE told ME, that I had only said Italian, I corrected him and told him I said ‘Italian herb’. He argued with me for several minutes over what bread type I said. And then, he argued with me more because “well I already put the meatballs on this bread”, OK? Fix your mistake please??? Fed up and overstimulated, I said something pretty nasty. Some may consider it a threat under the current administration. My father himself is permanently barred so…anyway the point is it shut him up, and he corrected his mistake, especially so when other customers began arriving. I am appalled and disgusted by the way I was treated (And surprised by what I said cuz damn). If I had so shamelessly argued with, and disrespected my customers like that, I would have been fired.

Aaron Kolega

I went into the store to redeem a reward that was in my app. I was having issues and asked the employee for help. He told me in a very unfriendly way that I need to do it in the app. I wasn't too happy with his attitude towards me but I went back to my app and continued trying to order my reward. For whatever reason the app was not working so I asked the employee again. He again told me in an unfriendly manner that I need to do it and he can't help me. Meanwhile, there were no customers in the store to take up his time so he could have easily spent some time with me. I could understand if they were busy. Anyway, I just left the store in disgust. Apparently they didn't want my business.

Kat

This place is horrible. I ordered a footlong sandwich and when checking out, he refused to take my gift card, I received for Christmas, stating we don’t take these. He then sent my receipt to my phone, which I never received. The next morning, checked my account and he had charged me twice. This place has very poor service, will never return.

Scott Seath

Buyer beware. This location and the wylie locations are shorting people on meat. Over the last month the amount of meat is almost paper thin and mostly bread. Hardly any of the extras are put on either. I don't know if this is because of pickup or the owner telling then to cut the meat down on customers who use promo codes. It is definitely no longer worth the price and have told others the same. Actually, its false advertising. You offer bogo and 12.99 deals, but you're actually cutting the amount of meat in half without telling people. Go to another sandwich shop that has more ethics or go in-person so you can watch them make it.

Sana Azam

This subway location has to be the worst. The ladies who work now don’t seem to acknowledge customers. I showed her my coupons and she did not seem to care/look into it until it came to payment and she said I can’t use them. The sandwiches are not as stuffed anymore. Very stingy with toppings. Ladies seem to have weird attitude problem.

Natalie Harvey

DO NOT GO TO THIS STORE!!! SachseTx on 78. The service and food here suck! The people who make it are rude and don’t bother to listen. They don’t do anything you ask nor do they even do as is supposed to be done. It’s dirty and should be emptied and find new people who want to have jobs. Would have been nice to have the cheese we paid for ON THE SANDWICH!! Slopped on the mayo Charged for double cheese and didn’t even get the 1st damn piece. Put my own on when I got home.. Drove to far home to bother going back and of course they don’t answer the phone.

Tom Avens

I was the only customer and the two women didn't ask me what I wanted for at least 3 to 4 minutes. Also the food area was very messy. I ordered finally and when I went to pay I tried to use a coupon. I was told that they do not accept coupons, but usually stores will have that posted some where. I then paid as I was leaving I checked the receipt and they had over charged me. A line had formed so I just left. I will never go back to that Subway again.