Urban Crave Express

Ordered at 12:43 a bluecheese burger got my order at 1:07 burger was cold and no blue chees had I not paid almost 20.00 for this I would have walked away and gotten something else. Staff seemed like they were very stressed out and needed more help no seasoning on burger will never make this choice again

Austin Rasmussen

Long wait (15 min ) after ordering from kiosk and it was not busy at all. Burgers were just ok , overcooked and the portion of fries was tiny. For $17 it’s way overpriced and you’re better off eating at In N Out before coming to the airport. If you’re on a connecting flight, try one of the other restaurants in the terminal.

David Brotman

Ordered a bagel breakfast sandwich. It came with tater tots and frankly, the tater tots were the highlight of the meal. The sandwich tasted bland and dry and consisted of a reheated sausage with a poached egg on top.

Jennifer Hatcher

Ordered at 12:43 a bluecheese burger got my order at 1:07 burger was cold and no blue chees had I not paid almost 20.00 for this I would have walked away and gotten something else. Staff seemed like they were very stressed out and needed more help no seasoning on burger will never make this choice again

The service is incredibly slow. I waited close to 1/2 hour for a pulled pork sandwich (turned out the sandwich was actually pretty good) Be sure to ask the cashier how long it will take before you order and pay at the kiosk. The word “express “ should not be in their name. It was obvious they were very disorganized and couldn’t keep orders straight. Don’t go here if your plane is taking off anytime soon.

Gwynnae Byrd

The service is incredibly slow. I waited close to 1/2 hour for a pulled pork sandwich (turned out the sandwich was actually pretty good) Be sure to ask the cashier how long it will take before you order and pay at the kiosk. The word “express “ should not be in their name. It was obvious they were very disorganized and couldn’t keep orders straight. Don’t go here if your plane is taking off anytime soon.

I bought a bag of chips here of all things. The cashier acted like she wanted me to leave because apparently she thought I only had cash. I said that I had a card. She presented as reluctant to serve me in any capacity. The business looks deserted. I saw one guy come and go. There were no employees available to help. All in the back giggling. I can hear them from where I am sitting. I guess this place doesn't need paying customers. Spend your money somewhere else in the airport.

After ordering I did not receive a drink I ordered, I went back and this staff that had showed up late gave me a line about how he was going to serve me my drink and he proceeded to do nothing with an Attitude. So much so his coworker had to stop and serve me my drink. He should be let go. See photos

Horrible quality of food, zero “crispy” bacon, and customer service that was inconvenienced by customers and the issues we had with our food. For $14, I would rather order a Lyft to go down the street and eat the leftover scraps of a restaurant in an alley dumpster from the night before. DO NOT EAT HERE. (Attached is my supposed “fresh” breakfast sandwich, half of which isn’t edible because it was cooked hours ago and is now rock hard.)

Service sucks the employees hate their life as they are short and just Teri things on counter and walk away. Prices are ridiculous for the poor food quality I got chicken strips which even though I waited 8min for were still somehow cold and not even that good 30% breading vs chicken

First we got raw chicken, after being reimbursed with more chicken strips, they seemed to be a strange bread like material rather than the expected chicken.

Elizabeth Cortez

I bought a bag of chips here of all things. The cashier acted like she wanted me to leave because apparently she thought I only had cash. I said that I had a card. She presented as reluctant to serve me in any capacity. The business looks deserted. I saw one guy come and go. There were no employees available to help. All in the back giggling. I can hear them from where I am sitting. I guess this place doesn't need paying customers. Spend your money somewhere else in the airport.

George Johnson

After ordering I did not receive a drink I ordered, I went back and this staff that had showed up late gave me a line about how he was going to serve me my drink and he proceeded to do nothing with an Attitude. So much so his coworker had to stop and serve me my drink. He should be let go. See photos

Rob Shelton

Horrible quality of food, zero “crispy” bacon, and customer service that was inconvenienced by customers and the issues we had with our food. For $14, I would rather order a Lyft to go down the street and eat the leftover scraps of a restaurant in an alley dumpster from the night before. DO NOT EAT HERE. (Attached is my supposed “fresh” breakfast sandwich, half of which isn’t edible because it was cooked hours ago and is now rock hard.)

Ross King

Service sucks the employees hate their life as they are short and just Teri things on counter and walk away. Prices are ridiculous for the poor food quality I got chicken strips which even though I waited 8min for were still somehow cold and not even that good 30% breading vs chicken

Trent B

First we got raw chicken, after being reimbursed with more chicken strips, they seemed to be a strange bread like material rather than the expected chicken.

No one in line and no one at the counter. Went to use the kiosk to order, you're not allowed to modify from the kiosk, nor were any of the salads on display available to order from the kiosk. I went to the counter, one employee walked out, did something on the register and walked away without even acknowledging me. Few minutes later the other employee came out and assisted us when I told her I couldn't order what I wanted from the kiosk, chicken caesar salad. She acknowledged I was right and couldn't get that, and helped me. My son said his chicken burger was good and I had a couple of the fries which were hot and tasty, but my chicken caesar salad had frozen lettuce, not enough dressing and soggy croutons... Overall wouldn't bother here again. Caesar salad, chicken sandwich and two bottled sodas for $48.

Worst experience ever, after waiting 35 I had to walk away to catch my flight. Watched manager argue with a women that she wouldn’t get a refund until he was done with his break.

I travel with a schools and this cashier was very rude! She rolled her eyes at my students and to totally ignored one of my coworkers. All they wanted to purchase was a Gatorade and she told him hurry up let’s get this rolling along! I told her they were only buying drinks and she rolled her eyes at me. Very disrespectful. If she can’t handle customer service she shouldn’t be working here!

Food was expected as most airport food; pretty bland with high prices. But what was a big repulsive turn off was the Indian manager and Asian cashier arguing at the register the entire time. I couldn't even tell within the first two minutes if they were ready to take my order. Made for an awkward wait after paying, so I sat down in the front row 15ft away. They made eye contact with me several times as I patiently waited, occasionally looking at my phone to pass the time. After being fed up with waiting for 15min, I approached to check on my food and it had apparently already been ready for 10min. Not once did they flag me down or call out to let me know my order was ready. I was their only customer and it felt so strange that they had no regard for how unprofessional they were acting.

Would give ZERO stars if possible. Arrived at about 7:00 p.m. Sunday evening on September 29th 2024.. Appeared only one person was working. Only a kiosk to get two beverages. Pure tea did not seem to be an option to pay for.Kiosk thru an error. We could not pay for our drinks. I felt like walking away with the drinks without paying. When the one person finally showed up, she was busy cooking. I had to interrupt her rather loudly to get her attention. She ended up trying to ring up our order at the main cash register. Not sure the amount was right. She charged me like $6 for a green tea when we got a sweet tea. I will most likely never buy from you business again.

I ordered from the kiosk. My partners food came out and I was told I had to wait because they were in the process of making it. After 10 minutes I questioned where my order was and they couldn’t locate my ticket. I asked for a refund and was told I had to wait 10 minutes for his boss to come back. After 10 minutes I approached again. The worker who told me I had to wait for his manager asked me if I still wanted my food, I told him no I wanted my refund, he stated ok I have to call my boss. 5 minutes the boss shows up and still tries to sell me the food. I explained I don’t have time to wait because at this point it’s already 30 minutes. He couldn’t refund me all of my money because I tipped through the kiosk and they can’t refund my tip. They are so unorganized and unprofessional.

Didn’t give cheese on their cheeseburger. We had three meals and said we could only have one ranch per entire order. Didn’t let us know their delivery of Gatorade didn’t come (or that was their excuse) and then didn’t offer to comp anything or exchange it for another drink so we had to go buy another drink from a kiosk. Multiple people had different issues all at the same time and the kids working here were zero help for anyone.

Marcus Slater

I ordered from the kiosk. My partners food came out and I was told I had to wait because they were in the process of making it. After 10 minutes I questioned where my order was and they couldn’t locate my ticket. I asked for a refund and was told I had to wait 10 minutes for his boss to come back. After 10 minutes I approached again. The worker who told me I had to wait for his manager asked me if I still wanted my food, I told him no I wanted my refund, he stated ok I have to call my boss. 5 minutes the boss shows up and still tries to sell me the food. I explained I don’t have time to wait because at this point it’s already 30 minutes. He couldn’t refund me all of my money because I tipped through the kiosk and they can’t refund my tip. They are so unorganized and unprofessional.

Kasey Bess

Didn’t give cheese on their cheeseburger. We had three meals and said we could only have one ranch per entire order. Didn’t let us know their delivery of Gatorade didn’t come (or that was their excuse) and then didn’t offer to comp anything or exchange it for another drink so we had to go buy another drink from a kiosk. Multiple people had different issues all at the same time and the kids working here were zero help for anyone.

Damon Wells

Worst experience ever, after waiting 35 I had to walk away to catch my flight. Watched manager argue with a women that she wouldn’t get a refund until he was done with his break.

Amanda Erwin

No one in line and no one at the counter. Went to use the kiosk to order, you're not allowed to modify from the kiosk, nor were any of the salads on display available to order from the kiosk. I went to the counter, one employee walked out, did something on the register and walked away without even acknowledging me. Few minutes later the other employee came out and assisted us when I told her I couldn't order what I wanted from the kiosk, chicken caesar salad. She acknowledged I was right and couldn't get that, and helped me. My son said his chicken burger was good and I had a couple of the fries which were hot and tasty, but my chicken caesar salad had frozen lettuce, not enough dressing and soggy croutons... Overall wouldn't bother here again. Caesar salad, chicken sandwich and two bottled sodas for $48.

Mona Cortez-Baltazar

I travel with a schools and this cashier was very rude! She rolled her eyes at my students and to totally ignored one of my coworkers. All they wanted to purchase was a Gatorade and she told him hurry up let’s get this rolling along! I told her they were only buying drinks and she rolled her eyes at me. Very disrespectful. If she can’t handle customer service she shouldn’t be working here!

Greg Gogul

Would give ZERO stars if possible. Arrived at about 7:00 p.m. Sunday evening on September 29th 2024.. Appeared only one person was working. Only a kiosk to get two beverages. Pure tea did not seem to be an option to pay for.Kiosk thru an error. We could not pay for our drinks. I felt like walking away with the drinks without paying. When the one person finally showed up, she was busy cooking. I had to interrupt her rather loudly to get her attention. She ended up trying to ring up our order at the main cash register. Not sure the amount was right. She charged me like $6 for a green tea when we got a sweet tea. I will most likely never buy from you business again.

Andrew Hurd

Food was expected as most airport food; pretty bland with high prices. But what was a big repulsive turn off was the Indian manager and Asian cashier arguing at the register the entire time. I couldn't even tell within the first two minutes if they were ready to take my order. Made for an awkward wait after paying, so I sat down in the front row 15ft away. They made eye contact with me several times as I patiently waited, occasionally looking at my phone to pass the time. After being fed up with waiting for 15min, I approached to check on my food and it had apparently already been ready for 10min. Not once did they flag me down or call out to let me know my order was ready. I was their only customer and it felt so strange that they had no regard for how unprofessional they were acting.