Panda Express
Chinese · San Rafael
About Panda Express
Panda Express in San Rafael offers a convenient and quick way to enjoy classic Chinese-American cuisine. As a fast-food chain, we provide familiar favorites alongside health-conscious choices. With a 3.5-star rating from 322 reviews, we strive to offer a satisfying experience. Enjoy our food through...
Panda Express in San Rafael offers a convenient and quick way to enjoy classic Chinese-American cuisine. As a fast-food chain, we provide familiar favorites alongside health-conscious choices. With a 3.5-star rating from 322 reviews, we strive to offer a satisfying experience. Enjoy our food through dine-in, takeout, or delivery, with options for lunch, dinner, or a solo meal. We offer outdoor seating and are committed to accessibility, providing wheelchair-accessible entrances, parking, restrooms, and seating. We're open seven days a week, serving up comfort food from 9 AM, with extended hours on Friday and Saturday until 11 PM.
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Panda Express San Rafael Reviews
I am a frequent customer. On my last visit, I was helped by Jovanni. He provided excellent customer service. The food was fresh, and the rest of the team had a great attitude.
did a solid order the other day and got everything for 4 hard working blue collar workers
Fast fresh and hot. Manager asked us if we wanted to wait for fresh chow mean instead of just serving us the last bit from the bottom of the bowl… little thoughtful actions like this go a long way.
I love Panda Express at the Northgate Mall in San Rafael CA : ) I have become a big fast food person in the past few years... lol. I know that most and/ or many people have moved away from greasey, overprocessed, and "fake" foods, but I have come to appreciate them greater : ) I feel like Panda Express offers some of the best deals for food/ money ratio. I cannot complain about there App and point earning system either, which discounts or makes items free. Thank you.
Great food and good portions! PE IS A WONDERFUL DEAL FOR THE 💰go now!
Great food and good portions! PE IS A WONDERFUL DEAL FOR THE 💰go now!
did a solid order the other day and got everything for 4 hard working blue collar workers
Fast fresh and hot. Manager asked us if we wanted to wait for fresh chow mean instead of just serving us the last bit from the bottom of the bowl… little thoughtful actions like this go a long way.
I love Panda Express at the Northgate Mall in San Rafael CA : ) I have become a big fast food person in the past few years... lol. I know that most and/ or many people have moved away from greasey, overprocessed, and "fake" foods, but I have come to appreciate them greater : ) I feel like Panda Express offers some of the best deals for food/ money ratio. I cannot complain about there App and point earning system either, which discounts or makes items free. Thank you.
I am a frequent customer. On my last visit, I was helped by Jovanni. He provided excellent customer service. The food was fresh, and the rest of the team had a great attitude.
Good food and the calories are written on each food station. If you want a special order order from the catering menu and specify in the addition comments section online. But call also in case they don't see it. That happened once but they quickly fixed the order. We do this to remove the nuts from our orders.
I would recommend the orange chicken and beef because I found them delicious and tasty. Will come back.
I liked this place! The employees are very friendly; The food was great.
Good food and the calories are written on each food station. If you want a special order order from the catering menu and specify in the addition comments section online. But call also in case they don't see it. That happened once but they quickly fixed the order. We do this to remove the nuts from our orders.
The manager exhibited a disingenuous demeanor and openly displayed annoyance when we inquired about the spiciness of an item. Throughout our meal, the manager consistently scolded, corrected, and lectured the employees, adopting a condescending tone. This behavior was so prevalent that it sometimes resulted in the manager neglecting attending to the customers. As a result, the overall atmosphere of the place was far from pleasant.
Waited in line forever but they only had one guy taking orders. The food was more bland than other P.E.es, for some reason
Lunch time and the chow mein is dry, the shrimp is hard and dry, food was not hot… pretty much we sat down and our lunch was not hot… room temperature. I can’t say what is wrong. All I can say is can’t ask for my money back. Do not do this to people if you want repeated customers. Attn: manager.
Waited in line forever but they only had one guy taking orders. The food was more bland than other P.E.es, for some reason
Lunch time and the chow mein is dry, the shrimp is hard and dry, food was not hot… pretty much we sat down and our lunch was not hot… room temperature. I can’t say what is wrong. All I can say is can’t ask for my money back. Do not do this to people if you want repeated customers. Attn: manager.
The manager exhibited a disingenuous demeanor and openly displayed annoyance when we inquired about the spiciness of an item. Throughout our meal, the manager consistently scolded, corrected, and lectured the employees, adopting a condescending tone. This behavior was so prevalent that it sometimes resulted in the manager neglecting attending to the customers. As a result, the overall atmosphere of the place was far from pleasant.
I'm sorry to be mean but the food quality is lacking and needs to be reviewed by a professional. The orange chicken is dry and hard because it sits there for days. The cream cheese rangoons almost always look and taste different, that is not a good thing.
Decent food and nice staff. Unfortunately this is what you get for their confusingly high price. I struggle to find reasons to go back to panda after they have made it clear this is the direction they are going with their portions.
I'm sorry to be mean but the food quality is lacking and needs to be reviewed by a professional. The orange chicken is dry and hard because it sits there for days. The cream cheese rangoons almost always look and taste different, that is not a good thing.
they don’t wash the pot right all i saw was them rinse it and the food was falling out of the plate and they used their hand to put it back in with no gloves, they all have no gloves and they’re touching the same screen and utensils. very unsanitary and the food is stale and the chicken tastes like the shrimp and it’s hard and just gross. the chow main has 0 flavor.and there’s a bunch of kids running around.
Door Dash service is very slow
I've purchased food here about 3 times, the last time the food was dry, no flavor on the chowmain no veggies. The chicken was dry and full of fat. The egg rolls were cold . Also I noticed that they serve portions depending on the customer. The person in front of me they put a large amount of food and for me they bearly even filled up the plate
I ordered a orange chicken and white rice plate. The orange chicken seemed like it had been sitting for a long time and was not hot. The white rice was clumpy. I also got a glass bottle of sprite that was supposed to be sitting in ice but it all had melted. It was room temperature. I also ordered a bowl and asked for more honey walnut shrimp. They said they could only give 7 pieces even though there was still room in the bowl. It was $1.25 extra for the honey walnut shrimp “premium entree”.
For the amount of money that they are asking their dishes should behave hot. They shouldn’t make such huge amounts to just have sit there and get cold. There is a huge difference between fresh hot orange chicken and warm orange chicken that’s been sitting out for god knows how long. Also the orange chicken should be smaller pieces. Nothing worse bitting into a giant sized piece of meat it’s gross and just makes me want to spit it out.
Worst Panda in this area, they let you waiting for a lot of time
I will never recommend this restaurant the service is terrible I ordered online and they want me to wait a long time for something that I ordered online I was so hungry and I had to go home without my food also they say they will do a refund and I never got it I’m done with panda express 👎👎👎👎👎
Your portion sizes depend on if the person serving you likes you
Very very bad service. Especially by the manager on july 5th around 2pm. Food is same as other pandas express. Very uncooperative manager.
For the amount of money that they are asking their dishes should behave hot. They shouldn’t make such huge amounts to just have sit there and get cold. There is a huge difference between fresh hot orange chicken and warm orange chicken that’s been sitting out for god knows how long. Also the orange chicken should be smaller pieces. Nothing worse bitting into a giant sized piece of meat it’s gross and just makes me want to spit it out.
they don’t wash the pot right all i saw was them rinse it and the food was falling out of the plate and they used their hand to put it back in with no gloves, they all have no gloves and they’re touching the same screen and utensils. very unsanitary and the food is stale and the chicken tastes like the shrimp and it’s hard and just gross. the chow main has 0 flavor.and there’s a bunch of kids running around.
I've purchased food here about 3 times, the last time the food was dry, no flavor on the chowmain no veggies. The chicken was dry and full of fat. The egg rolls were cold . Also I noticed that they serve portions depending on the customer. The person in front of me they put a large amount of food and for me they bearly even filled up the plate
I got the worst food experience. The food is greasy and smells awful. The crab Rangoon, which is a separate item from the meals, was burned and stale. People were intolerant to questions! The serving is tiny and costs extra than what is on the menu.
I ordered a orange chicken and white rice plate. The orange chicken seemed like it had been sitting for a long time and was not hot. The white rice was clumpy. I also got a glass bottle of sprite that was supposed to be sitting in ice but it all had melted. It was room temperature. I also ordered a bowl and asked for more honey walnut shrimp. They said they could only give 7 pieces even though there was still room in the bowl. It was $1.25 extra for the honey walnut shrimp “premium entree”.
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5800 Northgate Dr Mall 142, San Rafael, CA 94903
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5800 Northgate Dr Mall 142, San Rafael, CA 94903
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