El Pollo Loco

Name: El Pollo Loco
Address: 12930 Foothill Blvd, San Fernando, CA 91342, Sylmar, CA, 91342, US
Telephone: +18183652840
Price range: €€
Rating: 4

Mexican · Sylmar

4.0 · 1,324 reviews Google

El Pollo Loco

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Yelp 2.0 (167) Uber Eats 4.5 (1,500)

About El Pollo Loco

En El Pollo Loco de Sylmar, te invitamos a disfrutar de auténticos sabores mexicanos con nuestro pollo a la parrilla, cocinado a fuego lento para un sabor inigualable. Somos un rincón donde la tradición y la calidad se unen para ofrecerte una experiencia deliciosa y rápida. ¡Ven a descubrir por qué...

What Customers Say About El Pollo Loco

El Pollo Loco in Sylmar receives mixed reviews. Many praise the fresh, delicious food and friendly staff, with some highlighting the manager, Mario. However, issues like undercooked chicken, incorrect orders, and cleanliness are recurring concerns.

Popular Dishes

chicken nachos pollo bowl

Best For

Casual Quick Bite

Tip: Be sure to check your order before leaving, especially for online orders and drive-thru, and confirm the chicken is cooked thoroughly.

Features

📶 WiFi 🌳 Outdoor 🅿️ Parking 🚗 Delivery ♿ Accessible 🍽️ Lunch 🌙 Dinner

🎯 Casual 🤫 Quiet 👨‍👩‍👧 Family 👥 Groups

What to see nearby

A 779m

Griffith Ranch Historical Monument

monumento

View details

Data from Wikidata

Frequently asked questions about El Pollo Loco

El Pollo Loco is located at 12930 Foothill Blvd, San Fernando, CA 91342, Sylmar.

El Pollo Loco offers mexican cuisine.

El Pollo Loco has regular opening hours. Check their profile for updated schedules.

El Pollo Loco offers the following services: dine-in, takeaway, delivery.

The most recommended dishes at El Pollo Loco based on customer reviews are: chicken nachos, pollo bowl.

El Pollo Loco is ideal for casual dining, quick bites.

Be sure to check your order before leaving, especially for online orders and drive-thru, and confirm the chicken is cooked thoroughly.

1,324

Reviews

El Pollo Loco Sylmar Reviews

4.0

1,324

5★

50%

4★

23%

3★

11%

2★

1★

11%

Reviews (20)

Pilar Navarro

Fast food Very clean establishment. Staff extremely friendly and courteous

Marlon Beavers

I had the opportunity to interact with the new store manager and I was impressed by his knowledge of running an effective busines...And the chicken nachos are crazy good!

Mehrab Masud

This review is especially for the General Manager of the store Mr. Mario. Today Jul 8, 2025, I went to this store to grab some dinner. I was sitting by the patio and this young lady (I don't know name) showed up, asking for a 2 piece combo. As I walked her in, she said, "can I please have a whole chicken?". Not a problem, as I was ordering it for her, Mario immediately said "it's on the house, don't worry about it, we will take care of this young lady." THIS WAS THE HIGHLIGHT OF THIS HOT DAY AND ALL THE THANKS GOES TO MARIO. Not only you have good attitude towards your customers, you stood up when it mattered. Thank you "El Pollo Loco" for having such a fine gentleman as the store manager. Wish this store all the best!! Oh and my dinner was good too 🤙

niyosha79

Delicious food that feels too good to be from a fast food restaurant. I arrived an hour before closing time and expected to get cold leftovers, but I was surprised to find that everything was hot, fresh and tasted great.

Francisco Avina

Food was good but they got my online order wrong didn't have time to go in and correct it since I had to go back to work

Just Mom

The cashier could NOT have worked any harder. He is to be commended. But... The store was filthy! There was food all over the floor in the kitchen area and the counters. The dining room was in need of service and the rest of the employees could have cared less about anything going on. We watched the manager leave in the midst of all this chaos without a care in the world (715pm). But he did make sure he took his dinner with him.

fernando ramirez

we are not from this area as we were driving through the city on the freeway and did a quick google search because we wanted to stop over for an early dinner. the shopping center was packed with parking and the majority of the parking spaces were filled but luckily near el pollo loco and the mcdonald's next door it had some spots available. i did give the restaurant a 3 star because i feel the chicken, salad and other sides we ordered were just okay. they didn't taste as flavorful or fresh and hot as we have gotten them previously and from other locations. the staff was also pretty mediocre without a proper greeting but just asking me what i ordered and my name because i placed my order on the mobile app.

Humberto Payan

The taste is still there, and that’s why I keep visit pollo loco. However, since Covid, you have to argue to get some salsa roja and that’s my experience at any pollo loco in the SFV. It’s annoying and the reason I don’t visit more often. This is one of the my closer locations and it’s a shame I have to go through this every single time.

Claudia Padilla

The chicken was undercooked, i had to put it in the oven when i got home; the salad was just lettuce and they forgot the churros on my order. I had to go back and ask for them. We love pollo loco, but the fact that they don’t even know when the chicken it’s ready at this location!! I work in the food industry and it’s unacceptable to hand out chicken like that. Pretty dangerous actually.

Olga Saldana

I just pick up one salad and one pollo bowl, How can People eat without any utensils 😕

Sofia Tortilla

They have the restaurant indoor close, due to renovation and they refused to take two separate orders in the driver thru. They are the ones who have restaurant close to take orders inside, so they should have allowed at least two order but NO

Melissa F

I order through the app and the app didn’t say that it was under construction so had to go through drive through to pick up my order

Tonya Rios

This place is gotten so Stingy, combos don't come with drinks anymore and then chicken is not cooked ALL the way 🤨‼️ Even though mine was supposed to be well done it had EXTREME amounts of FAT running ALL through it but if they'd cook it slow and long the fat Burns out!! I asked the assistant manager could he please microwave to Nuke the Fat but he wouldn't because I had already touched it so he said it's Cross Contamination 😂😆😂 WELL CROSS CONTAMINATION TO SERVE PEOPLE HALF COOKED CHICKEN TOO 🤨‼️‼️ I COULDN'T EAT IT I WILL HAVE TO WAIT UNTIL I GET HOME IN HIGHLAND PARK I HOPE IT DOESN'T SPOIL BEFORE THEN BECAUSE IM ON THE BUS ‼️‼️ AND JUST THINK I ACTUALLY GOT OFF THE BUS FOR THIS CRAP WHEN I COULD HAVE WENT TO THE ONE ON ROSCOE OR KITTRIDGE 🤨 BOTH ARE WAY BETTER AND THEY COOK THEIR CHICKEN THOROUGHLY INSIDE. I REALLY DIDN'T WANT TO GIVE 1 STAR BUT THE Assistant manager was nice but the small portion of sides and I had to buy my drink separately made for a TERRIBLE experience and I'm still hungry ‼️ I wouldn't RECOMMEND THIS LOCATION 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽‼️

C Hdz

Really Bad customer Service and Cold food would not recommend This Location Rude drive through staff !!!

Luis Rangel

A live cockroach walking on my food… server took food back before I was able to get a photo… got a refund tho as expected

Marcos

Went through drive through and requested for a code to be scanned and workers seemed confused from lack of training or care. After receiving the order they got it wrong and forgot to include my receipt. Then when going back I was told they couldn’t refund me the incorrect item because I didn’t have a receipt. After telling me that their workers have been having issues handing out receipts when confronting. This all happened in same 5 minutes of receiving my order

Karla Martinez

Horrible service. Don’t go here. The attitude of the workers is bad after asking them respectfully. After ordering online I still had to wait 25 minutes (after the stated time) and was given Burnt chicken. Don’t waste your time and just go to a better establishment.

Martha Cerda

My family and I used to love coming to this location constantly, but recently in the past few times we have gone service has been really bad , food has been burnt , dry , no flavor to it at all . We have been unsatisfied with El Pollo Loco now at the location . This is how our whole family meal looked like .

Strawberry Princess

As I was drinking my soda something hard went in my mouth. I found what looks and feels like an eggshell in my soda. i poured my drink out to find a very dirty bottom of my cup. I did get an upset stomach after the first sips of my soda but I didn’t think anything of it until I found the shell in my cup. I called the restaurant to let them know to check their machine but the manager said “it’s was probably the ice because we’ve been having weird ice lately.” and brushed it off. Please be careful eating at the Sylmar location!