Extreme failure of preventing mixup of meat in a vegetarian Sofrita bowl. Not recommended for vegan or vegetarian people! Customer service was good to replace it but I had to drive there twice for pick up.

The employee Shannon needs to be fired immediately. I have never seen such a toxic environment when it comes to a food establishment. She was arguing with her coworkers in front of customers and refusing to help her coworker when there was a line of people.

RUDE BOi

This place really sucks! They don't even fill your bowl up to the correct amount, look how sad and half empty this bowl is. Seen the Male employees checking out the customer behind me and seems like they will only fill your bowl up if you are a pretty girl like the customer that was behind me, they filled her bowl up to the brim. Terrible place highly don't recommend this location.

Chia Wong

No wonder the review is so low. It absolutely means it. The service is worst ever I experienced in California. Please away from this shop.

Kenan Meng

Be careful, this place is scam. I am the only one customer at the place when I order the food, I never ask for Guacamole, they did not add Guacamole, but they charged Guacamole for both bowls. If they are more customers and they made the mistake, I am totally understandable, but I am the only one customer and they charged me right after the order, how can it be mistaken. Luckily I did not throw away the receipt this time, a glimpse of the receipt at home I found out they over-charged Guacamole, after I return to the Chipotle Union City, they gave the refund to me, but they are very rude, wasting so much of my time and no apologies, most likely they over-charged it on purpose.

Tanmay Bhatt

I had a really disappointing experience. They were out of lettuce, cheese, corn, and guacamole, yet were still charging the full price. That shouldn’t be acceptable. They didn’t offer any compensation, such as extra beans or chips, and refused when I asked. I understand that this may be due to company policy rather than staff decisions, but Chipotle needs to reconsider this approach. Some of the staff were also discourteous, which made the experience even worse. I would not recommend it.

Charles Edwards

Just left chipotle and Union City they’re not cooperating with the hacks and they’re not friendly. They have a attitude when you ask for more and I know the managers know it and it’s a place that I wouldn’t go back to ever again we can’t keep letting people treat us any kind of way even though the economy is bad they’re wrong if you ask for exodus and extra Dad, they should give it to you Not friendly like I said the employees get a attitude of the actual scoop. It is or extra scoop of that, they know they are supposed to give it to you, but I think the managers above them are telling them not to.

MJAY Dc

Got a bowl through the app and it wouldn’t let me add extras for my sour cream or cheese, and tried calling the number but the dumb ai wasn’t answering what i wanted to. You guys need to seriously work on your customer service, because me not being able to talk to someone directly at that chipotle is ridiculous. And they dont even be giving the right portions, just all lazy up in there. Edit** I just got my order… horrible customer service as i said. No napkins and no utensils, i used to be an employee of chipotle, so knowing what goes on in the kitchen, i know they’re being lazy with their orders. Im being nice, please just order at a different employee.

Eduardo Mercado

This place is run by kids. Nothing professional. Only playing around and horsing with each other. I seen one walk outside and walk in like it's nothing, not even washing his hands or wearing any protection for PPE. They are out by the freezer jumping and laughing and joking while there is a line of 10 customers waiting. What a joke this place is. Also I ordered multiple burritos and they are all labeled C. What the hell and how the hell am I going to know which is my steak. I think they are high on something. Jumping up and around

Soni Sandhu

I ordered pickup through the Chipotle app, and I wouldn’t recommend ordering a blind pickup. The bowl came without a proper lid and was covered with foil instead. The portions were incredibly small, not even reaching the top of the foil. There were only four pieces of chicken, which were dry and had an odd taste. There was barely any rice, and they forgot to include the cheese. The bowl was filled with lettuce to make it appear fuller. Additionally, the tortilla on the side was rock hard and inedible. The quesadilla was mostly cheese with just a few pieces of chicken, and they also forgot to include the vinaigrette. The rumors seem to be true—better luck ordering in person.

Shavone Hardiamon

On 12/15/23 around 5pm. The girl in the front was rude, and was slapping the food into the bowl. She spread it out to make it look like there was more. I asked for double meat and rice which she ignored. So I had to ask another worker for more. My food was okay, but for a rice bowl that was 18 dollars just for double meat and rice. My food was cold I had to warm it up. The people there seem very unhappy. I feel like the portion sizes aren’t very big… my previous experiences weren’t very pleasant either. I wasn’t given a receipt. This place needs new workers they all seem very angry. My coworkers have experienced the same issue.

Pankti Sanghvi

I have been a big chipotle fan all my life until I moved to union city and started visiting this location. I have been here thrice so far (for my love of chipotle) but the experience has been getting worse than the last every single time. The service is horrible and the place is a mess too. Today the server crossed all limits : was serving extra small portions for everything and when I asked for extra sauce she asked me to pay extra. This felt crazy to me. I have never had this experience ever and when asked about it the server said I asked for extra so I should be ready to pay extra. She was rude and incompetent. The place is very unhygienic and dirty, drinks and paper napkins on the floor, no cutlery for the food and completely mismanaged. Will not be visiting this place again.

Paul Allie

Went here on Saturday to enjoy some lunch as you can see by the pictures the restaurant is filthy. Asked Andrew store manager if someone could clean the tables when I left they were still just as dirty this place has a low rating because no one here cares. I will be contacting Chipotle Headquarters, and asking them if they are content with the cleanliness, and the disconnect from the employees.

+4

Ravi

I've visited this store 3x in the last 2 weeks. Every visit had its unique experience. Either 1. Store was super dirty. 2. Forks and napkins never available or all over the counter or 3. The "line" preparation table was messy. But tonight, it was a bit much. I asked for quacamole on my bowl and I got this. (See image)why am I being charged for quacamole when this isnt even a full scoop! 🤬. I don't think I'll be visiting this location again, I'd rather drive the extra 5 miles for better service and experience. Good luck.

Deepak Gupta

They put a chunk of meat in my veggie order and when I chatted with their customer service to have the store manager call me, they could not accommodate that request. It is fair to ask to speak to a store manager to know what went wrong and to see that issue does not get repeated. If chipotle really cares about customer feedback, they should have the store manager call me