CNY Fried Chicken

Noah Allen

I have had several extended stays in Utica for various work projects over the past year, and this KFC has consistently met expectations. Nothing groundbreaking, of course, but the food is reliably hot and fresh, ready for pickup quickly, and convenient to the cluster of hotels near the Mohawk River. No errors in any of my orders yet, either. In general, the company's online game is quite competitive. The rewards program itself is solid, and you'll find good deals available, particularly if trying to feed multiple people. Recommended, albeit not necessarily over one of Utica's many other local establishments.

J E

I ordered from the drive thru, I don't generally give fast food reviews however the lady working the drive thru window (6/15/23 / 7:10pm) was something worth mentioning. She did her job with such a great attitude I wanted to share it!!!!! She was happy and helpful, even with the chaos going on around her she performed like it was nothing to her. Great employee and I will return again and again because of how she treated us!!!!!

Finally got a chance to try this place. Entrance is Right Turn only coming from Route 5. Food was on point. Atmosphere is good as dinning room was clean and popping. Well lighted. Service was the down fall here. It took away from the Atmosphere and was disappointing. Front counter was managed by one person who also prioritized online orders and also preferred cashless transactions, which isn't bad as many have tap and pay. It took like 10 mins to get my order taken as because I was holding my phone they thought I was doordash or Uber eats, which is understandable but limited interaction and no greetings. The staff did crush the service from order to eating. Even made up for lack of item that woukd have made a longer wait, which is amazing. I believe if stop just order online if possible prior to arriving.

We had trouble communicating with the employee inside while going thru drive-thru. We ordered 2 meals, an all wht.,orig, 2 pm w/ biscuit & a 2pc with biscuit. Both also had med drinks. Food was hot and good, driveway to exit is somewhat cumbersome with the way installed adjacent to bldg. We ate in car. Seemed like headset or operator was malfunctioning at that time.

Cold food taste as though it's been over recommended time of heating. DO NOT DEAR DOORDASH YOUR FOOD COLD AND PUT TOGETHER ANYWAY BUT WHAT YOU ASK FOR

We stopped in for some fast food as we had 45 minutes before an appointment. We ordered at the kiosk inside and chose to dine in. We waited almost 24-25 minutes for our order while multiple other people walked in and received their orders quickly. At that point, we had to eat and run. When we received our food, it was hot. However, the boneless chicken strips we ordered were dry like they had been sitting under the warmer for a long time... maybe 25 minutes or more? The decor was fresh as well as the tables and fixtures. The one person who served us was polite even though the order was quite delayed.

Unicosmom

We had trouble communicating with the employee inside while going thru drive-thru. We ordered 2 meals, an all wht.,orig, 2 pm w/ biscuit & a 2pc with biscuit. Both also had med drinks. Food was hot and good, driveway to exit is somewhat cumbersome with the way installed adjacent to bldg. We ate in car. Seemed like headset or operator was malfunctioning at that time.

Dr.William R Hendricks,jr (Bill)

Cold food taste as though it's been over recommended time of heating. DO NOT DEAR DOORDASH YOUR FOOD COLD AND PUT TOGETHER ANYWAY BUT WHAT YOU ASK FOR

Jamie Swetland

We stopped in for some fast food as we had 45 minutes before an appointment. We ordered at the kiosk inside and chose to dine in. We waited almost 24-25 minutes for our order while multiple other people walked in and received their orders quickly. At that point, we had to eat and run. When we received our food, it was hot. However, the boneless chicken strips we ordered were dry like they had been sitting under the warmer for a long time... maybe 25 minutes or more? The decor was fresh as well as the tables and fixtures. The one person who served us was polite even though the order was quite delayed.

Food was okay. But when my husband picked the food up the lady at the counter was pretty rude to him thinking he was an uber driver. Got home to realize they gave 3 orders of honey garlic wings and 1 honey bbq when it was supposed to be the opposite. Went back down there and I went in, politely explained and showed them. The same lady tried saying my husband grabbed the wrong bag and rushed out of there (I was in the car when he picked it up and he didn't come out to quickly) so I showed her the tag on it and told her that IS in fact my name, so it was the right order, they just switched the amount of each I was supposed to get which is understandable. Then she shows me the bottle of the sauce from the line as she's remaking it and points out the name to "prove" it was the correct one. She also was rude to another customer before she had assisted me when they asked her for a tray because they were eating here and rudely said her screen showed it as a takeout order (multiple times) and she was the one who was taking orders.

Maria Waller

Food was okay. But when my husband picked the food up the lady at the counter was pretty rude to him thinking he was an uber driver. Got home to realize they gave 3 orders of honey garlic wings and 1 honey bbq when it was supposed to be the opposite. Went back down there and I went in, politely explained and showed them. The same lady tried saying my husband grabbed the wrong bag and rushed out of there (I was in the car when he picked it up and he didn't come out to quickly) so I showed her the tag on it and told her that IS in fact my name, so it was the right order, they just switched the amount of each I was supposed to get which is understandable. Then she shows me the bottle of the sauce from the line as she's remaking it and points out the name to "prove" it was the correct one. She also was rude to another customer before she had assisted me when they asked her for a tray because they were eating here and rudely said her screen showed it as a takeout order (multiple times) and she was the one who was taking orders.

I have been going to this location for years. I do not know what is happening lately, but the food is served dry, the service is not what is used to be; the staff seems tired, not motivated and lack of CS skills. I had to ask for napkins and a fork and was embarrassed to ask for ketchup because this is something that they should ask or provide. I guess not anymore. Not from KFC. The pieces of what is supposed to be "original" chicken were small and the food was cold and overcooked (even the skin was saggy). I think that this is the last for me. I bring a lot of customers there, but they don't seem to care. I took a picture of how I got my food when it was hand to me. If they do not care to serve, I do not care to spend my money there.

No outside lights on thought place was closed ! You false advertising nuggets they were tiny and taste like rubber . So when you trim chicken this what you sell ??? Absolutely disgusting. I’ll never ever be back .

MMG Torres

I have been going to this location for years. I do not know what is happening lately, but the food is served dry, the service is not what is used to be; the staff seems tired, not motivated and lack of CS skills. I had to ask for napkins and a fork and was embarrassed to ask for ketchup because this is something that they should ask or provide. I guess not anymore. Not from KFC. The pieces of what is supposed to be "original" chicken were small and the food was cold and overcooked (even the skin was saggy). I think that this is the last for me. I bring a lot of customers there, but they don't seem to care. I took a picture of how I got my food when it was hand to me. If they do not care to serve, I do not care to spend my money there.

James Famolaro

No outside lights on thought place was closed ! You false advertising nuggets they were tiny and taste like rubber . So when you trim chicken this what you sell ??? Absolutely disgusting. I’ll never ever be back .

Arrived at 10:45 AM, bought an 8 piece bucket/combo. Got home and it was no good. All dried out like it had been there for hours and since it wasn't, they must have just re-heated yesterday's chicken. It's unacceptable for what they charge for it not to even be edible.

Absolutely ridiculous. They took forever to even finish my order, one girl had an attitude and ive never had to pay for sauce for my nuggets but I was charged today for sauce with nuggets. Never ever go there again

I cant believe how disgusting and small the chicken is. If it is even chicken.so nasty🤢🤢

I have never left a bad review for a restaurant but my service today was so bad that I feel the need to. I waited in the drive-thru line for 20 minutes just to be told my online order was lost and I needed to park and wait for my food. I asked if I could just get a refund if it wasn’t even ready but they said it would be a hassle since I ordered through the app. I waited 10 more minutes and went inside to check on the status of my order. There were 5 people waiting in line in front of me and everyone in the back was ignoring them. Nobody was working the front register so the people in front of me eventually left after receiving nothing. Right after they left, 40 minutes later, my food was finally ready and given to me. The food was fine but my advice: save yourself from time and just eat somewhere else.

I made a moble purchase while leaving the Utica Zoo and when got to the store i was told that my order was already picked by someone else. The so call manager and supervisor said that they can't do anything about that. My kids and I had to drive 1hr and 40mins back to albany with no food or a refund.

Me and my family stop by after visiting the zoo we come from all the way from Albany we picked up some pizza for the children on the way over we were only there for 20 minutes one of the staff there stole our food then they said they couldn't give us a refund and to make matters work supervisor that was there was lying for her saying that someone must have picked it up which should be impossible because they said that you have to show ID to pick it up and my mom had her ID with her the entire time we have to call customer care and they said they give us our money back in a couple days i'm never buying at a KFC ever again this was the last straw their business and service always sucks I only wish I could give this a lower star review

Ordered for takeout and just tasted bad. Not really anything specifically wrong with anything, it arrived warm and no missing ingredients. Food is just not very good unfortunately. Fries have a funky after taste. Chicken is flavorless. Pickes also had a weird after taste. The Mac and cheese was just awful mushy overcooked pasta with bad bad cheese sauce. Their food used to be so good :(

Multiple things with my order I didn’t mind when the biscuits were smashed on top of the chicken then I didn’t mind that it wasn’t crispy. It was original when I ordered crispy and then third of all, they gave me three tiny pieces of chicken and three pieces, a full size chicken.

Kayla Willis

Absolutely ridiculous. They took forever to even finish my order, one girl had an attitude and ive never had to pay for sauce for my nuggets but I was charged today for sauce with nuggets. Never ever go there again

Tykel James

Me and my family stop by after visiting the zoo we come from all the way from Albany we picked up some pizza for the children on the way over we were only there for 20 minutes one of the staff there stole our food then they said they couldn't give us a refund and to make matters work supervisor that was there was lying for her saying that someone must have picked it up which should be impossible because they said that you have to show ID to pick it up and my mom had her ID with her the entire time we have to call customer care and they said they give us our money back in a couple days i'm never buying at a KFC ever again this was the last straw their business and service always sucks I only wish I could give this a lower star review

Ashara Douglas

I made a moble purchase while leaving the Utica Zoo and when got to the store i was told that my order was already picked by someone else. The so call manager and supervisor said that they can't do anything about that. My kids and I had to drive 1hr and 40mins back to albany with no food or a refund.

Michael Loomis

Chicken is super over cooked they skimped out on tenders and their drinks are cold enjoy ur business somewhere else

Kayla

I have never left a bad review for a restaurant but my service today was so bad that I feel the need to. I waited in the drive-thru line for 20 minutes just to be told my online order was lost and I needed to park and wait for my food. I asked if I could just get a refund if it wasn’t even ready but they said it would be a hassle since I ordered through the app. I waited 10 more minutes and went inside to check on the status of my order. There were 5 people waiting in line in front of me and everyone in the back was ignoring them. Nobody was working the front register so the people in front of me eventually left after receiving nothing. Right after they left, 40 minutes later, my food was finally ready and given to me. The food was fine but my advice: save yourself from time and just eat somewhere else.

Stacey A

Ordered for takeout and just tasted bad. Not really anything specifically wrong with anything, it arrived warm and no missing ingredients. Food is just not very good unfortunately. Fries have a funky after taste. Chicken is flavorless. Pickes also had a weird after taste. The Mac and cheese was just awful mushy overcooked pasta with bad bad cheese sauce. Their food used to be so good :(

mia dumas

Multiple things with my order I didn’t mind when the biscuits were smashed on top of the chicken then I didn’t mind that it wasn’t crispy. It was original when I ordered crispy and then third of all, they gave me three tiny pieces of chicken and three pieces, a full size chicken.