Damian

My chicken strip was raw, I was wondering why the food came out so fast

Gordon Wilcox

Went thru drive thru, ordered a Large Limeade and a Large Cherry Limeade, got to window and waited, and waited, then a young lady asks for money , handed me my change then gave me a Cherry Limeade. I told her I had ordered 2 drinks, she started to argue then told me I needed to drive around and order it and wait in line again. I asked to speak with manager as that sounded kinda crazy. Manager came and told me to drive around and reorder, I was not asking for it free, told her just charge me and make drink, pretty easy to make drink. I said no thanks, I will leave a review about poor customer service, manager said go ahead, people say that all the time. For a drink!!!!

Sina Preston

Extremely rude. Peeled banana and whipped on her dirty pants with her fingers and then continued making milkshake.

Andrew Hallum

I would give negative stars if possible. Sat in the drive thru menu speaker for over 10 minutes without anyone acknowledging me, so I assumed it wasn’t working. Pulled up to the window and the jack wagon told us we didn’t wait long enough and had to go back around. Horrible service, sub par food from previous experiences. Going a little further down the road to Midlo or Alvarado is recommended.

Lexi Clair

Zero stars. *FOOD POISONING* *TERRIBLE CUSTOMER SERVICE* My family and i came up there around 9:30pm Friday night. 3 hot dogs. 2 with chili, 1 without. The jalapeño poppers, mozzarella sticks and fries. My daughter is the only one that didn’t eat the chili, poppers and moz sticks and she is completely fine. My boyfriend and i on the other hand are extremely ill since waking up around 7am this morning but i noticed in the middle of the night my body wasn’t right and my boyfriend actually had to get up and leave at 2:30am cause he was not feeling right. I called sonic about 5 minutes ago 12:30pm just to let them know the circumstances and to maybe throw that food away and the manager resulted into arguing with me saying I’d need a doctor to determine where i got it from but any smart person can do the process of elimination. She told me all the food is fresh at that time of night. Which the food wasn’t even hot when we got it and i specifically remember pointing that out to my boyfriend. She also told me i could’ve gotten it from anywhere, but funny thing is and i pointed out to her, that was my only meal yesterday. And how do both my boyfriend and I have the same symptoms? Throwing up, gut turning cramps, body aches, diarrhea, etc. i also missed work today because i physically cannot get out of bed. My boyfriend is also extremely ill. We have to cancel birthday plans as well. I told her I’m not even asking for compensation I’m just letting you know so you’re all aware and she HUNG UP ON ME. I tried to call back and they won’t answer my call. I was not rude, just informative and instead of having any type of sympathy, I’m told I don’t know what I’m talking about and hung up on!?? Get real. I will be making a formal complaint with the city of Venus, Sonic and anywhere else i can only because of the interaction with what they have labeled a “manager”. and if i could make my way up there today, i would but unfortunately Sonic in Venus has given us food poisoning to the point we are bed ridden.

Alejandro Sanchez

What a disgusting drink I can't even drink it because it's ugly

La Donna Wilcher

After spending $35 and 2 redos, three phone calls, and speaking to the manager, and drove amost 5 miles back 1 burger was still not as i ordered it. What kind of brain does it take to make this order correct: a hamburger no tomatoes (on to which they took the Tomatoes off of the burger rather than remaking the burger) and a cheeseburger light on the onions. My complete order was with the two hamburgers , three tots, 2 corndogs. A no brainer. They will not get it right if your order is different from the norm. They are simply not equipped to handle an order out of the norm. Let's not make it complicated for the simple minded okay. By the time we got one of the burgers right to rest of the food was cold! That was my first time to eat at that location and definitely will be my last. The only reason I gave a one start was because I'm not allowed to give zero stars.

sean smith

My wife and myself and our child drive to sonic to each get a meal. When we got home mine was wrong. They had put mayo, lettuce and tomato in a chillie cheese burger. I tried to call several times but only got the automated service so I drove up to sonic with my food. A young man came out to see my food and said that he was sorry and the cook didn’t know how to make it. Ok fine, let’s fix it. He said he would replace the burger. I said there are chillin cheese fries in the bag as well. He stammered at that as if there was an issue. He asked if they were wrong too. I said no they are not but it’s a meal and I’d like to eat it all together fresh. He agreed but when I asked for the soda to be replaced he said not without the cup. I told him I dropped the cup and it was broken and he said he couldn’t do anything without the cup. So I then had to drive all the way back home and return a third time with the broken cup I had to dig out of the trash. I definitely did not want food from them at this point. I felt I could very well expect my food to be spit in and I told him exactly that as I asked for my money back. I am absolutely appalled at the way I was treated. My meal was flat out wrong and I had to argue just to get my money back. I own a local business myself and I would never treat my customers like that.

Brandie Eli

So ordered the slush floats, and this is what I got. They aren’t even full. This sonic is by far the worst.

ken jordan

I thought they were closed today and now I wish they had been. What a bunch of disgusting people they employ. After waiting 20 minutes for two breakfast burritos and I was the only person there the nasty little girl asks if I want salsa. Yes I tell her. She hands me my bag w no salsa in it. I immediately looked to be sure and then said where's the salsa ??? She rolls her eyes and walked away. And not to get salsa So I honk the horn to get her attention. She just looks at me and keeps doing her thing. I open the drive thru window and ask where is my salsa? You just asked if I wanted some and I said yes so why did you walk away? This nasty thing opens a pack of salsa w her teeth and throws it at me into my truck. I went off on her. No respect for other people's property And the manager waddles to the window and locks it and starts cussing me! Not dealing w the brat employee. Unbelievable but par for the coarse. It all starts at the top so when you have trash like that for management you can't expect the employees to be any better. All of them running around the inside of this restaurant a d everyone has their ponytails a d hair going everywhere so just as well I threw away the food they prepared If this is the way they handle customers I really don't want to think about how they handle the food we order here. Stay away from this place. I see now why nobody is going to the Venus sonic anymore

Brittany Neisser

THIS SONIC IN VENUS IS THE WORST OUT OF THEM ALL.. MY LETUCE WAS BROWN AND THE PATTY WAS DRY, THE FRYS WERE SOGGY AND ALSO BROWN LOOKED LIKE THEY HAD BEEN IN THE WARMER FOR HOURS. THE MANAGER ON SHIFT ( FEBRUARY 14, 2024 at 8 pm ) WAS EXTREMELY RUDE.. SHE ARGUED WITH ME AND THEN TOLD ME SHE WOULDNT REMAKE IT AGAIN, SO THEY BRING OUT A NEW ONE AND IT WAS WRONG HAD CHEESE ON IT WHEN IT CLEARLY SAID NO CHEESE. THE FRYS ARE LUKE WARM NOT HOT SO CLEARLY NOT FRESH.. I GUARANTEE YOU THERE FOOD DOES NOT GET TEMP CHECKED LIKE ITS SUPPOSED TO BECAUSE IF IT DID IT WOULD FAIL. AND THE OWNER OF THIS LOCATION DOES NOT CARE. Go to a different sonic if you want even half way decent food. Avoid the Venus location