By far the best fast food experience I have had in a long time. Their service was FAST and they were very friendly. They kept the floors clean constantly, and even asked my family and I if we needed any napkins or sauces while we were eating at one of the tables. It's extremely rare to find this level of quality at a fast food establishment. Ont of the staff even gave my son a gift for his birthday. Truly incredible!!!!! Great job all around! Fantastic!!!

It is very rare that I would give such a good rating to a fast food establishment, but my service today was excellent. I was greeted by the wonderful Robbie who was extremely pleasant. Her customer service was exceptional and made for a pleasant dining experience. The dining room was clean, and the soda machine was in good working order and was clean. My whopper on the outer hand basically fell apart.

Normally i wouldn’t review a Burger King. But Robbie the lady with the blue hair is incredibly down to earth and extremely caring. She was spot cleaning the restaurant and made sure everything was good. Love people like her!

Excellent experience here My cashier Robbie was awesome!!! She had a positive attitude, very fast at ordering my meal & great at multitasking. 5 stars all the way!!! I was having a pretty tough day until I came here, & had such an awesome experience with the Customer Service. Thanks Robbie !!!!!!

I went through the drive through and Sherlyne met me at the window. She was so kind and pleasant and even took time to compliment my ring. The food came in less than 3 minutes and was very hot and really good. I had the breakfast croissant and hash browns. What a great experience!! I look forward to coming here again. Thank you, Sherlyne!!

Walked in and was immediately greeted by Robbie. She was very pleasant and helpful. It was a joy to talk to her. While waiting for my food, she greeted every customer that walked in and said bye to every customer that left. One customer was surprised when she remembered their name. Great customer service.

I think this is the best Burger King in town. Not a fan of the chain but every time I have gotten food here I wonder why I don't go here more often.

I've dined in and gone through drive-thru, staff are always very nice, the food is always very fresh. Best Burger King I've been to

The best experience placing a catering order by far. I place the order very last minute for a work event. But no worries at all, Destiny and her team did a phenomenal job. The food was amazing, everything on time for pick up, and no details were overlooked. Thank you to all people involved and Destiny for the great customer service.

Robbie in the window this morning was a dream! She was very kind and multitasking very well for how busy it was! I rarely come here but I will be returning just bc of how wonderful she was! Thanks BK!

Went to go get lunch and i had the best experience with Maria. She was so nice and quick and the best at making ice cream cones😋. Would recommend anyone to go there especially to see her. Great job!!!

What not to like about BK, but these locations it fast, great service 👍 and great food 👍

I know I’m seeing mixed reviews at this place, but honestly, best Burger King I’ve ever been to?? The food was hot and fresh, and the people there were decently kind for the fact that they must have been working a LONG time man. Let me just say Onion Rings++ Fries+ Whopper Jr.+ Chicken Fries+++ Honestly an experience I don’t have most of the time. Happy for the surprise!

Joshua

I know I’m seeing mixed reviews at this place, but honestly, best Burger King I’ve ever been to?? The food was hot and fresh, and the people there were decently kind for the fact that they must have been working a LONG time man. Let me just say Onion Rings++ Fries+ Whopper Jr.+ Chicken Fries+++ Honestly an experience I don’t have most of the time. Happy for the surprise!

Awesome burgers! Great service! 😊

Staff are all respectful and provide a clean chill experience. Hot food that was fresh and not under a heat lamp made it worth the wait.

Food was great! Although the lady who took our order was probably not having the best day.

Manager Christina was kind and helpful. The food was prepared quickly and accurately, and the inside is well-maintained. One of the best BKs in the area.

The staff here is really good and friendly this is my go-to Burger King for a quick bite or to sit in a quiet place for lunch. I can eat and get computer work done at the same time. I usually send my order in through the mobile app and it's ready when I get there. I do like their new hot apple pie and their steakhouse Whopper.

They made sure that my food was fresh and hot. I asked last minute to change my friends to onion rings and they had no problem with it. Dietrich took my order and help me with everything and he was very nice an amazing!

The 5 is of course as far as fast food goes I'm not saying that it's "favorite restaurants name here" but as far as Burger King 👑 goes this is probably one of the best ones I've been to in my 44 years here on our little blue planet 🌎 the veggies were crisp and the burger flamed grilled as advertised. The burger wasn't sloppy until I made a mess of it eating like an ex-con that's been dreaming of a Whopper for the last 10 yrs!! Like if I dreamed of a Whopper while being in the joint for 10 yrs this is definitely the burger king you want to come to. Hell I even ordered a rodeo burger and wait for this one. The darn Onion rings were nice and crispy!! Like the commercial type ish. Those onion rings were fresher than Bucs on a bye week!! And don't tell them but they got my order 100% correct the 1st time!! Should be a model for the rest of the Burger King's!! Thanks for restoring my fast food hopes and dreams!!

Humberto Marcano

Food was great! Although the lady who took our order was probably not having the best day.

holly hasselburg

They made sure that my food was fresh and hot. I asked last minute to change my friends to onion rings and they had no problem with it. Dietrich took my order and help me with everything and he was very nice an amazing!

Ashley Oliver

Staff are all respectful and provide a clean chill experience. Hot food that was fresh and not under a heat lamp made it worth the wait.

Eric Leon

The 5 is of course as far as fast food goes I'm not saying that it's "favorite restaurants name here" but as far as Burger King 👑 goes this is probably one of the best ones I've been to in my 44 years here on our little blue planet 🌎 the veggies were crisp and the burger flamed grilled as advertised. The burger wasn't sloppy until I made a mess of it eating like an ex-con that's been dreaming of a Whopper for the last 10 yrs!! Like if I dreamed of a Whopper while being in the joint for 10 yrs this is definitely the burger king you want to come to. Hell I even ordered a rodeo burger and wait for this one. The darn Onion rings were nice and crispy!! Like the commercial type ish. Those onion rings were fresher than Bucs on a bye week!! And don't tell them but they got my order 100% correct the 1st time!! Should be a model for the rest of the Burger King's!! Thanks for restoring my fast food hopes and dreams!!

Caryn N

Manager Christina was kind and helpful. The food was prepared quickly and accurately, and the inside is well-maintained. One of the best BKs in the area.

Rara Santana de Damas

What not to like about BK, but these locations it fast, great service 👍 and great food 👍

The restaurant was clean. The staff were very personable. Nice location, convenient.\n\nFive stars

The restaurant was clean. The staff were very personable. Nice location, convenient.\n\nFive stars

The restaurant was clean. The staff were very personable. Nice location, convenient.\n\nFive stars

The Foods is so hot I burned my mouth. Don't be sleeping on burger King now! The young lady taking orders is hustling!

I have visited this location on my way to taking my son to work and they always pleasant and professional and the food is hot and ready!

I have visited this location on my way to taking my son to work and they always pleasant and professional and the food is hot and ready!

I want to give a shout out to a woman named Lynne who works here. She's hard working and definitely the most active and productive employee on staff. Lynne has a great attitude and is constantly helping out customers, making food and making sure the lobby stays clean. The food here is not good, but Lynne is the only reason this place is getting 4 stars. Give this woman a raise and a vacation.

The restaurant was clean, the staff was very polite and helpful. It seems as if they could have hired a little more staff, but for the staff they did have, was very well managed. Everyone had a job to do and they all did what they were supposed to and was able to handle the steady stream of customers with no issue. McDonald's can learn from this store.

The food was great, ordered on the app prices totals are different and coupons don't work. Ended up paying regular price so, best to just order at restaurant or use paper coupons. Glad we decided to try BK, best spicy chicken sandwich out here. It's crunchy and actually spicy and looks like it's picture (big). We've tried Popeyes and McDonald's but not KFC yet.

I'm angry at Burger King on a corporate level. On the other hand, the staff here was very polite. I'm having a problem with their app. But this store is not to blame. It was also clean. The food was Burger King food. I like it.

Possibly one of the best burger kings that I have been to so far. The food was fresh. They burger was tasty and the fries were crispy and pipping hot, yes hot lol. I haven't had got fresh fries in awhile.

I'm sorry,but the food isn't actually that good😭 But the service and atmosphere is amazing!! The food is garbage. Ngl,the mozzarella fries and Hershey's Pie was the only good thing there. To begin with,The milkshakes make me throw up. And I'm not even joking The bacon burger was disappointing The Fish Burger was Disgusting The Fries are good but they aren't the best fries. Need I go on? The service is the best tho! Also the Atmosphere was good.

My order was taken quickly, the food was made fast and was good. There was and extremely bad smell from trash and streaks across the floor where it had recently been drug out. There was a leak in the roof and water was drilling in to the dining area. The manager was cleaning the mess from the trash and was disappointed and apologetic about the leak in the roof. All in all just another fast food experience.

Honestly, the workers were nice. The ONLY thing I had was that the receipts dont have transaction numbers for some reason. Also, (this totally wasnt any of the workers fault) my brother left his bag of food on the counter since we were in a rush so, I guess someone got free food.

This place is good if you go inside to get your food. I only gave it 3 stars due to the wait in the drive through as well as the white guy who used my credit card to buy stuff thinking it wouldn't be noticed, but 3 stars also cause when you go inside the people I deal with are great.

The service was quick enough at the drive thru, but the Whoppers (Two for$5 ) weren't as fresh as they could have been and there was no, " Thank You " at the end. I feel that a customer should always be thanked for their business because without customers there's no business, without a business there's no job, and without a job; there's no paycheck . Big Problem ! When I was in Customer Service; I always thanked our customers and let them know they are appreciated. After all, they could have easily gone to our competition; just like I could've just gone to McDonald's.

The employees are nice, but the last two times I was there, the broiler wasn't working. I ended up ordering chicken sandwiches, not bad. When I wanted to have a sit in meal today, I asked if I could use the WiFi there. And they told me that it wasn't working. Who ever is in charge there, needs to fix things.

I stood in line for ten minutes. No one greeted me or said I'll be with you in a minute. They just looked at the line and kept packing drive thru orders. The counter lady was nice, but I didn't get the honey mustard I asked for. I ordered two burgers and a fry and drink with a coupon. I waited another 7-8 minutes for my order to come out. The lady asked if I was dining in or to go and I said dine in. I still got my food in a bag. I went to sit down and just about every table had an issue. Salt on tables from previous customers or sticky. There were about 5 tables worth of people dining in and 5 or 6 other people waiting in line. They just didn't have it together. Food was alright.

Okay, take it for the day we went. We order Via the online app. Makes getting the right order in a timely fashion happen ---- Most of the Time. This time not so much. 26 minutes in a drive-thru is unacceptable. 10 minutes behind 1 vehicle at the window waiting on their order. They finally get theirs and move on. The worker hands out 2 drinks no straws and closes the window. No one was around the window for another 15 minutes. My order gets handed to me and I ask for the manager. 2 more minutes she arrives. I started the long wait is unacceptable and the very unprofessional. At no point was I told it was going to be a long wait, I had paid and was held hostage due to not receiving my order and NO contact from staff. Manager " Sorry" in a not-so-reassuring tone. I said you have 5 people working plus yourself. Your manager skills are underwhelming. Manager "What would you like?" I'd like for you to great the 4+ vehicles behind me yourself explain the delay and get the staff motivated to get the orders out faster to have a better reputation. Usually, it's been a good experience, have to do this review for this instance because it happen and others should know.

To be honest, this is one of the worst BKs I’ve ever been to. I have been here at least 25 times since it’s opened. The wait times are so ridiculous. One time the drive-through was full so I went inside. I was the only person at the counter and it still took me 13 minutes to have my order taken. But this previous Sunday actually wasn’t bad. There was one car in front of me and it only took me nine minutes to get my one burger I ordered in the drive-through. It seemed cold but what can I say. Their biggest issue appears just to be staffing they don’t have enough people and I understand they’re not busy at Burger King so how many people can we have working but with Service like that I only go when I’m desperate or need my whopper fix

Myself and another customer sat at the drive through screen for 10-15 minutes with no response. All I could hear was employees talking and laughing out back where the dumpsters are. Smelt like a little more than cigarettes were being smoked as well.

If you advertise that your sandwich comes on a grilled/toasted bun; and you have pictures of the sandwich all over your store of your sandwich on a grilled bun, why the heck is the bun not grilled when you serve it? I give BK staff credit because the dining room and ladies' bathroom were clean...even the drink station. The fries were served hot and crispy. But, why can't I get that Frisco Melt sandwich with a grilled/toasted bun?

The food was good but the girl was rude. She didn't hear that I asked for 2 & I was going to go ahead & pay for the second but the way she spoke to me I told her well I ordered 2 but I'll just keep this 1 then I left. Don't know her name just that she had green eyes or some other pretty color. Definitely needs to work on how to speak to customers

Every time I go in this place they are understaffed severely. Every time I've been in here this is at different times of the day, there's no ice in either the drink machine, this last time I was here they were only a half a dozen drinks available. This is all coming from being understaffed and results in a very low level of customer service. The food is good, but it's a lot of hassle eating here. I also witnessed arguments with customers about the order being wrong multiple times with the same customer. Again this is caused by being understaffed.

Drive thru experience: staff had no idea what they were doing. I’ve been asked 3 times what drink i wanted, which i said clearly all 3 times. At the window, 2 different employees asked what my order was. They seemed all so confused! All i ordered was a #6 with Dr.Pepper. I might not be back, it was an odd experience. Took a very long time to get the order. 🤷🏻‍♀️ fries were hot at least

Service was not good at all. The staff was sadly interrupted with our patronage and were handing out drink cups Knowing that the only thing in the multi flavor machines was sweet tea. They knew we had to get the beverage from them and still sent you away saying nothing. Love Burger King..... anywhere else

When you order a Bacon King and you get home and there's no bacon. Hmmm! It's not the first time at this location that the order was wrong. What happened to have it your way?

I was starving so thought I would stop and get a whopper while running errands. Big mistake.... I waited in the drive through line for literally 17 minutes. There were 4 cars in front of me and 6 behind me. I was mad I came here and it made my burger suck

Melissa Miller

I was starving so thought I would stop and get a whopper while running errands. Big mistake.... I waited in the drive through line for literally 17 minutes. There were 4 cars in front of me and 6 behind me. I was mad I came here and it made my burger suck

Stop at this BK 2times in a week for Breakfast. No line both times. Each time my food order was wrong. The order was repeated back correctly but the food wasn’t prepared correctly. Please check your food at the window the moment you receive it. Both times I was stuck at work hungry until 2pm. Wasn’t happy.

This is one of the first Google Maps reviews I’ve ever posted, to give an indication of my impression of this particular Burger King. I went through the drive through on a Sunday morning. My car was one of very few other cars, and it took somewhere around 10 minutes to get a single breakfast sandwich and black coffee. I’m not a frequent fast food restaurant goer, but when I do get fast food, it’s for the convenience of its namesake, which this Burger King is not. Would recommend holding out for the numerous other fast food restaurants in the area if you’re craving a delicious and speedy diabetes inducing meal.

justin lenhart

This is one of the first Google Maps reviews I’ve ever posted, to give an indication of my impression of this particular Burger King. I went through the drive through on a Sunday morning. My car was one of very few other cars, and it took somewhere around 10 minutes to get a single breakfast sandwich and black coffee. I’m not a frequent fast food restaurant goer, but when I do get fast food, it’s for the convenience of its namesake, which this Burger King is not. Would recommend holding out for the numerous other fast food restaurants in the area if you’re craving a delicious and speedy diabetes inducing meal.

Ordered in the drive through and piggy gave me attitude, I asked for a bacon king with a large sprite and no salt on my fries. Girl shoved my order up her poose and gave me wtv tf she wanted, I got a…

NOT even 1/2 of yuck place!! On 9/20 at 8:46pm--- People don't come here this place is the worst, I asked the black girl in the register to put my order on my rewards . 'she said they don't know how …

Unprofessional and took 45 mins for my one order. staff needs training still. Ordered my food for pick up 20 mins before arriving and still had to wait 40 mins

Unprofessional and took 45 mins for my one order. Staff needs training still. Ordered my food for pick up 20 mins before arriving and still had to wait 40 mins

Unprofessional and took 45 mins for my one order. Staff needs training still. Ordered my food for pick up 20 mins before arriving and still had to wait 40 mins

My Mom and Grandma had a bad experience here. If you don't want problems learn how to make food the right way and not burn it. Shame that's how you treat the elderly especially giving them attitude…

The worst service ever her name was sherlynn I'm literally had to tap on the window for sauce then she proceeds to tell i should said sauce then I ordered

The worst service ever her name was sherlynn I'm literally had to tap on the window for sauce then she proceeds to tell i should said sauce then I ordered

Service was fast enough for your typical fast food place which was nice. That said, the cashier was cold and angry, and I redeemed a coupon for a double cheeseburger with only one single burger…

Service was fast enough for your typical fast food place which was nice. That said, the cashier was cold and angry, and I redeemed a coupon for a double cheeseburger with only one single burger pat…

Horrible service. I tried to do a drive through today to grab a quick lunch before my Covid vaccination. At 12:25pm May 7, 2021 I pulled in and was waiting for the order window to speak up . When I…

This burger King is horrible. Poor service and incorrect orders even when it is slow. I would give zero stars if I could but Yelp requires me to leave at least one. \n\nFor my last and final visit …

This morning i sat in your drive-thru for over 10 minutes after 5 ( this BK opens at 5am) to which no one came to. I drove around to see if anyone was inside. An employee saw me. So I drove back around to the drive thru. I again sat for another 3 minutes or so to which no one came to take the order. I gave up at 15 minutes after 5. This place opens at 5am so i can see 5 minutes late but no one came to the drive thru for 15 minutes AND one of your employees saw me when I pulled around. Really bad service doing the one job and service that's open at 5am at this restaurant.

Every single one star review you see is the true definition of this store and its workers. Not only is the manager a childish unprofessional, the entire establishment could care less about customer service. Avoid this BK if you actually want to be treated like a human being. Corporate needs to step in and actually show their workers how they should treat customers.

Date 07/13/25 time 9:18am So being able to count to 5 isn’t a job requirement anymore 😂

The customer service clerk acted as if they didn't want to work or take my order. When I finally sat down to eat there was a smell of urine in the lobby I couldn't finish the food. This Burger King needs work. Cleanliness !

Employee named Destiny replied to a customer that asked "why is it taking so long"... Destiny replies "if you don't like come behind counter and make it yourself".... That is amazing customer service. Don't recommend at lunchtime, at least the lobby maybe drive-thru...... Never again will I visit this location...

The drive thru is extremely slow. They have one person who prepares food and bags it. The lady handing food to the customer is not friendly at all. THIS STORE IS A JOKE. New manager hasn’t hired new people. When you called the lady answers and is rude. SPENT 20 mins in drive thru... WTH.

Unacceptable!!! So I order a simple meal....which I had to wait 5 minutes for in a drive-thru. The wait time didnt bother as much as the fact that all my food was cold....i can literally count how much lettuce i had on my burger which is three little pieces. When I call to complain, the manager there is asking me what I want him to do. Ain't he the manager? Why i gotta tell him what to do to resolve the issue? Regardless he wanted to me come back but I only have a short lunch and couldnt return. He could have at least taken my name but he didn't want to unless I came back same day. So much for having it your way huh Burger King!!

The attention is very bad, the manager throws the products in the trays of the meals, what one asks for from the menu does not serve you but what they want. The soda machine has almost no flavors and the ones that have them are flat. I do not recommend this burger king

Whoever is taking orders on the drive through at 8:40pm on 4/20/23 is completely useless. I left without even finishing my order because I can't handle her COMPLETE inability to listen to my request if it isn't the answer to the next question on her screen. No wonder this place is dead.

Didn't go to chick-fil-a because the line was too long but, I regret it! I think they gave me french fries that have been sitting at the bottom of their tray for hours because all of them were stale, old and tasteless. I know Burger King serves one of the best fries out there so I'm surprised to taste old fries. This is why the Chick-fil-a next door to you has long lines while there was nobody at your restaurant. 🤢

Me and my friend and my girlfriend went through the drive thru and the person at the second window was EXTREMELY rude when i asked to add something to the order. Complaining that she's was tired of people adding to the order in the the drive thru when clearly she cut us off when we where trying to add more to the order i will never be going back to this god aweful burger king for that reason. I strongly recommend that you do the same. And you wonder why nobody wants to comes to that BK

Second time I had to pull out of the drive-through because the employee couldn’t comprehend the English language, and this was an American, I told her I didn’t want mayonnaise or sauce on a chicken sandwich and she proceeded to tell me it doesn’t come with mayonnaise or a sauce. In the beginning she told me “ can’t you speak up I can’t hear you” time was 7:37 pm 1/25/22. Please hire competent employees like Chick-fil-A

I was rushed through drive-through I asked for a minute to figure out my order in before a minute had even past I had three different people asking me what I wanted even though I had no time to figure out what I wanted I ordered a whopper meal thinking I couldn’t go wrong there. When I got to the window the girl at the window kept talking about how there’s other places to go to eat then Burger King what was wrong with people going to eat a Burger King they needed to go somewhere else also the girl at the window talked about how somebody stuck their tongue out at her and she was going to cut it out very unprofessional the food was not even up to par not hot or tasty under filled fries mixed with soggy onion rings

Soo rude the afternoon manager n the girl in the drive through was very rude n rushing us to order cutting us off say is that it is that it ok ok what else 😒 bad business I ment to call corporate on them n got mad cuz they messed up our food after rushing us smh

Drive through order today of a chicken sandwich, my bread had MOLD on it. Avoid this place at all cost. They clearly do not dispose of food when it should be and also should have been noticed before they made the sandwich.

20 minutes from the time I ordered at the drive thru to the time I got my food at the window. There was only one car ahead of me when I ordered. Even when it was my turn at the window I sat there for 5+ waiting on food. It was not crowded.

I only go there when i am desprately need a bite, but I pay for it in wait time. I waited 15 minutes in the drive thru just to place my order and there was only one person ahead of me. The dining room is always closed. The sandwich i ordered was a microwaved squished up ball that was too hot to eat.

Customer in front of me in the drive-thru lane had about 10 meals ordered. Instead of asking them to park and wait since it was a large order, I sat in the drive-thru for nearly 10 minutes. By the time I got to the window there was at least 7 cars behind me! Not at all acceptable. Then, I reached for a fry on my way out of the drive-thru and of course it was ice cold. I wasted precious time during a 30 minute lunch! Oh, and there was no ketchup, nobody even asked if I wanted any, and the girl at the window was such a smart a** telling me "you didn't have to wait", you are right. I will NEVER wait or visit this location again (Tampa, Dale Mabry @ Columbus. Will be contacting corporate that's how ticked off I was!

This Burger King seriously needs an ENTIRE overhaul. The manager today was literally sitting in the back doing nothing while the rest of the restaurant walked out. There were over 8 customers standing waiting for their orders and meals to be taken and given. This manager is literally sitting here screaming at his employees in front of customers as I’m typing. Cussing and all!!!! He was upset at the fact that he had to leave the office from doing absolutely nothing. I feel terrible for everyone that has ever gotten food from here. Seriously NEVER coming back here again. If I could give zero stars it would be done. Shame on you Burger King… Employees, terrible. Food quality, terrible. Time for order, terrible. Management, atrocious. Clean house and start over because this is unacceptable. Review your cameras if you don’t believe me. 08/03/21 from 4pm to 4:30pm. Still on going!!!! Watch for yourself corporate!!! Ohhh, and don’t forget the homeless person sleeping in the lobby too!!! Lol, all true and factual. Review you cameras and change this establishment because it’s a serious let down.

The lady tonight was Absolutely horrendous This is aug 7th at 9:52 pm. My husband and I came from a very long trip and was very hungry. We stopped at this location early in the morning but their was a mix somewhere. We was too tired to call it in, so rested call called about 40 minutes ago. The lady we spoke with was very rude when we asked her to look up our order so we can get it replaced. She got very agitated, and so did my husband. She said and to call in the morning, so we asked for a refund, she said no again and hung up on my husbands face. So he called back and asked her to look up the card we used as that leaves a record of our purchase, she no and hung up again. My called back, only this time he was a little upset. He explained that it’s a shame, all the schooling, money spent for College and you can’t access a Burger King register or flip a proper burger. She said we should watch how we spend our money! And hung up again, Like that’s her concern. My husband went their in person and told her how one representative of a large franchise (Burger King) could ruin that locations reputation and ruin business for everyone. The guy in the morning who took our order was nothing less then a gentleman. It was a simple mistake that a Moran took to the next level. This is not a review, this is a message to the owner. I want my money back, my food replaced, and her fired. Until then, this message will as warning to everyone who wants eat without wasting their money. My food was wrong, the service was wrong, the compensation was none existent, the night staff is terrible, and just hate their jobs. Please drive the extra 3 blocks to a better location. Please don’t wast your time or hard earned money here. It will only upset you to the point of going to sleep hungry in frustration. Not a good feeling. Good night.

Ordered online at 11:38pm. Money withdrawn from my account. Arrived at 11:40pm. No acknowledgement at drive thru. Drove up to the window. Finally an employee saw me at 11:52 and said they close the kitchen at 11:30pm. Their hours via the app show until midnight. I asked how do I cancel the order for a refund, employee and manager said they don’t know. They just wanted to go home early... that’s fine... then disable online ordering and close the drive thru if that’s the case. Had to deal with BK corporate to get my money back because they couldn’t believe one of their stores closes before the advertised time....

5:30 and still not open...if you're not going to open at 5 change your hours

never open when they say they are you can see people in there try to hide from you and will let you sit 15 minutes at the drive and won't take your order ive timed and tested it horrible management it's insane how corporate let's this happen

I use to live in this area a long time ago and have passed this particular BK many times on my way to the airport. Tonight I should have passed this BK and found a different place to eat. First, the shake machine wasn't working. Before I could choose another beverage, the lady gave me my total. I had to ask could I order a drink with my 2-for-$5 Jr. Whopper. When I drove to the window, the young woman asked if I wanted ketchup. I said yes. As I drove away, I put my hand in the bag and felt something cold. I thought you it was the ketchup. Wrong. It was the whopper Jr.'s. I was livid! I would have turned around, but I would have had to make two loop-arounds. Columbus and Dale Mabry are not easy streets to navigate. The whoppers were sloppy and the wrappers on the burgers were crinkled- like the burgers were re-wrapped. The entire experience was a total turn off!

The worst service I have ever received, I have never been so disrespected. I pulled up into the drive through, Barbara, I believe the name on our receipt, was very pushy, rude and we felt very rushed, there was 6 of us, I couldn’t get a full sentence out before she interrupted me about the size or if “is that all?” I felt pressured to conclude my order but did not realize only 5 of us ordered. We had to start another tab and then when we get to the window to pay, the tone they used was very hush hush and to hurry out of their window. They then asked me to read out the drinks for them which I did to only get the hush finger and a closed window. We asked for ranch to eat with our meal and she then tell us it is “in the bag” which we check there was not any, she aggressively went to grab ranch and said “here!”. We went home and did not received the cookies we ordered.

This Burger King forgot my order and the card was still charged. This was a very uncomfortable experience. Barbara was very pushy and impatient. This might be the worst experience that I had from a fast food drive thru. I felt so rushed and she hushed us. #Barbara needs help #Where’s my cookies

When did tax on $9.99 = $15.32? Did taxes go up? Someone please tell me if this is accurate? Do not use app. It has been 1 week without resolution. Each time I reach out to them I am told to wait 24 to 48 hours for resolve. It has been seven days. If you used the app, please check for accuracy.

Fish sandwich given to me with no fish through the drive through. Called corporate and they kept offering me a coupon on the app after I explained to them I do not use the app.

Went to this Burger King and didn’t get the correct order and I repeated myself several times. I attempted to redeem a code and it showed I redeemed it on my phone and when I got to the window they never mentioned that there was an issue until I questioned it. They said they couldn’t redeem it on their end but never mentioned any issue. The food was also cold. They didn’t try to resolve the issue when the coupon clearly redeemed on my phone on my end.

Went and got my food and went over to eat it and the girl tells me that the lobby is closed and that I need to leave, since I came in just before they close the Lobby. Didn’t apologize and wasn’t polite about it. Just looked at me like I was stupid trying to eat my food in there. After I left and was eating my food outside, and I saw someone else go into the store. I’m assuming they just didn’t want me eating in there because the door was still open after I had left and other people were going in.

This specific Burger King was not only impatient, but they were also straight up disrespectful. As we were ordering, Barbara started yelling at us, asking if there was more to our order. Barbara not only started shushing us, she started angrily grabbing sauces just because we asked for a little more. The order felt super rushed while there was no one else there. Like what are you rushing for?? Barbara, get it together girl.

The cashier Robbie was rude towards her other coworkers calling the devils and heathens, yelling at them for being to close to her, complaining about her coworkers to other customers. If she's working I turn around and leave because I don't want to support a business that let's someone talk to other people like that.

Yall need a new drive thru girl at that window cause that girl she don’t know how to talk to customer rite and boss women you need a mic on so you can hear how sure talk instead of having your own Bluetooth on I went to different Burger King and they treat me right they got my $40.00

Unfortunately I think the time is wrong, came here at 11:06pm and waited with another car for a few minutes. Drove to the window and associate gave us the it’s closed sign 🥲

Honestly, the girl in the drive thru needs to get it together with her attitude. Shoving bags and disrespecting customers? It’s okay if you hate your job, just don’t take it out on people.

I came with my family on 11/17/2024. Was told first by host according to my receipt named Robbie that she was not going take my order yet per the manager on duty named Maria because the screen was full. I really did not understand what that had to do with ordering my food since in past years I had work for Burger King and I know that it doesn’t matter if screen is full my order could be taken. I acknowledged her weird request. Finally my order was taken and receipt is stamped at 7:07pm and my order was given to me around 7:35pm. But one thing I will not tolerate is awful customer service and acting like you provide 5 star customer service. I will not recommend this place and will not be bringing my $$ here again. Thank you Robbie for asking me if I spoke English when you took my order and know I did.

absolutely rude and missed our sauces in the bag after we asked for them tried being kind and then was cut off when I asked for my sauce

TERRIBLE!! I ordered through the app. Checked in when I arrived and waited over 10 minutes. Evidently they no longer offer Frappes. They never called my name to inform me. The manager, Benny Parsons, was rude, belligerent, and refused to refund my money. He ignored me until I took his photo and then came out from behind the counter to confront me, threaten my physical well being and to break my phone. I'm still waiting for a refund for being charged for an item they don't even offer.

What the hell..? I. sit in the double order bay, as they take two orders on the other side as I wait? Hello! Hello! I pull forward to get in line anyway. They ask for $$. You didn't take my order, explained nicely. I get an attitude. ( Like it's my fault). Takes my order, and cash, then I wait. and wait. and wait. Must have made fresh O-rings, because they are blazing hot, but no bbq sauce. Handed me food with a ( here)? Rude much. Had to knock on the window to get bbq sauce that I asked for 3 times. Crown on top.... As I pull away, she says to someone inside... F- that old white F-en azzWhole. Just great experience. Tried to call Miami corp, but no way past the roboswitchboard. No one seems to care.

Good evening today 9/11/2025 I bought 2 whooper JR and one of them had a big red hair, the manager attitude it wasnt the best she ask me if I one my money back or other burger In my opinion to get a good service give the money back to the customer and replace the food and keep the customer happy...

Xavier Aponte

Good evening today 9/11/2025 I bought 2 whooper JR and one of them had a big red hair, the manager attitude it wasnt the best she ask me if I one my money back or other burger In my opinion to get a good service give the money back to the customer and replace the food and keep the customer happy...

Ben Miller

TERRIBLE!! I ordered through the app. Checked in when I arrived and waited over 10 minutes. Evidently they no longer offer Frappes. They never called my name to inform me. The manager, Benny Parsons, was rude, belligerent, and refused to refund my money. He ignored me until I took his photo and then came out from behind the counter to confront me, threaten my physical well being and to break my phone. I'm still waiting for a refund for being charged for an item they don't even offer.

Tim Horton

What the hell..? I. sit in the double order bay, as they take two orders on the other side as I wait? Hello! Hello! I pull forward to get in line anyway. They ask for $$. You didn't take my order, explained nicely. I get an attitude. ( Like it's my fault). Takes my order, and cash, then I wait. and wait. and wait. Must have made fresh O-rings, because they are blazing hot, but no bbq sauce. Handed me food with a ( here)? Rude much. Had to knock on the window to get bbq sauce that I asked for 3 times. Crown on top.... As I pull away, she says to someone inside... F- that old white F-en azzWhole. Just great experience. Tried to call Miami corp, but no way past the roboswitchboard. No one seems to care.

The second time I was there. Just as bad as the first! Drive through was super slow, and the person working it was so grumpy and not pleasant. To top it off I was given a barbecue sauce that was old and solidified on top of being charged .25 each.

On March 26th I placed an order that was picked up by my wife at 11:30am. It was just for a fiery wrap and two cookies. At around 3pm she started getting sick and at 5pm was having serious food poisoning symptoms and had to go home, and contact her doctor. She was off sick for 3 days and the doctor had given her antibiotics, she hadn't had anything else to eat that day, so was clearly the wrap. I contacted customer support just to report the issue, I got no response for days, until I left a Google review, then suddenly a manager called Denise, I think her last name was Anderson. She asked for specific information, I gave her what I could but said she'd really have to call my wife for specific doctor and insurance information, she wasn't interested in taking her contact information and seemed more concerned with the review I'd left. Anyway, she said she was sending the information somewhere, and I'd be contacted soon, and I agreed to remove the review. A month later and no one contacted me, so clearly it was all about their precious rating on Google, well the review is back. I wouldn't eat here, clearly they have some issues with cleanliness of the food or place, and if you do get poisoned, they're not going to care. A weird approach to take honestly, because at eventually someone will end up seriously ill or dead, and then they'll have a huge lawsuit, but I guess to Burger King that's not as bad as a one star review on Google.

I stopped in this location to grab a sandwich, and use the restroom. After receivingmy order, I asked one of the workers if I needed a key for the restroom, or is it locked because someone is in there. She replied extremely rude by saying " you see me doing something, you're going to just have to wait.". Not only that, she treats her workers disrespectfullyand doesn't belong in customer service with her demeanor. I recommend never stopping here if you want good service. The Supervisoris Kelly and she stood there and didn't correct her action.

This has got to be one of the worst experiences of my life which only took about 15 minutes; which would have taken less time but Alexis with the long braided hair, long nails, and glasses ignored me when I came in. Yes I came in a scooter, because as of now (not that it’s your business,) that’s my ride and I had simply placed it on the side of the door. Alexis made eye contact with me and could have asked me to move it then. But she didn’t. There was absolutely NO ONE in this building. When she was done pretending my daughter and I weren’t standing there at the counter for 5 minutes. This is the time she had an issue with the scooter. Not asking me to move it but demanding and being completely rude with no reason. How simple it would have been to just ask. I run 2 very successful Vietnamese restaurants that have been open for more than 15 years and I never once have I treated or talked to a customer whose come into to MY location and made them feel the way she did. My order would had taken less than 5 minutes and less than 2 to make, that she didn’t even have to make. Very disrespectful and I will keep posting everyday until I know something has been done with this employee. An employee whose hair is almost touching the floor, no hair net? An employee whose grabbing fresh food with no glove, health hazard? But my scooter with an empty restaurant was the problem today. Please help me make it make sense. And not that it matters anymore but just to let you know how simple my order was it was a value fry for my daughter. Something that should have took no more than 5 minutes took me 15 with disrespect, rude service, and smack talking in front of my 9 year old. I can only imagine if my experience was only suppose to take 2 minutes what someone else’s order would had been like.Way to set an example. Burger King on Columbus and N. Dale Mabry.

Burger and fries were fresh presentation exactly as it should be. That being said, I've been sick all day since it eating it yesterday.

10/05/25 . Walked into the lobby at 750pm and was turned away immediately saying our lobby is closed and you can't eat in here. See ya. I most likely won't be back.

Cool

Id give all 5 stars but every burger king i go to the wifi sucks and won't let me sign in

Roxy Serrano

This has got to be one of the worst experiences of my life which only took about 15 minutes; which would have taken less time but Alexis with the long braided hair, long nails, and glasses ignored me when I came in. Yes I came in a scooter, because as of now (not that it’s your business,) that’s my ride and I had simply placed it on the side of the door. Alexis made eye contact with me and could have asked me to move it then. But she didn’t. There was absolutely NO ONE in this building. When she was done pretending my daughter and I weren’t standing there at the counter for 5 minutes. This is the time she had an issue with the scooter. Not asking me to move it but demanding and being completely rude with no reason. How simple it would have been to just ask. I run 2 very successful Vietnamese restaurants that have been open for more than 15 years and I never once have I treated or talked to a customer whose come into to MY location and made them feel the way she did. My order would had taken less than 5 minutes and less than 2 to make, that she didn’t even have to make. Very disrespectful and I will keep posting everyday until I know something has been done with this employee. An employee whose hair is almost touching the floor, no hair net? An employee whose grabbing fresh food with no glove, health hazard? But my scooter with an empty restaurant was the problem today. Please help me make it make sense. And not that it matters anymore but just to let you know how simple my order was it was a value fry for my daughter. Something that should have took no more than 5 minutes took me 15 with disrespect, rude service, and smack talking in front of my 9 year old. I can only imagine if my experience was only suppose to take 2 minutes what someone else’s order would had been like.Way to set an example. Burger King on Columbus and N. Dale Mabry.

Calvin Morgan

10/05/25 . Walked into the lobby at 750pm and was turned away immediately saying our lobby is closed and you can't eat in here. See ya. I most likely won't be back.

Natalia Bulnes

absolutely rude and missed our sauces in the bag after we asked for them tried being kind and then was cut off when I asked for my sauce

Rafael Quirico

Yall need a new drive thru girl at that window cause that girl she don’t know how to talk to customer rite and boss women you need a mic on so you can hear how sure talk instead of having your own Bluetooth on I went to different Burger King and they treat me right they got my $40.00

Cedes Leon

Honestly, the girl in the drive thru needs to get it together with her attitude. Shoving bags and disrespecting customers? It’s okay if you hate your job, just don’t take it out on people.

Chad Atkinson

The second time I was there. Just as bad as the first! Drive through was super slow, and the person working it was so grumpy and not pleasant. To top it off I was given a barbecue sauce that was old and solidified on top of being charged .25 each.

Bull The Most Competent Trader

On March 26th I placed an order that was picked up by my wife at 11:30am. It was just for a fiery wrap and two cookies. At around 3pm she started getting sick and at 5pm was having serious food poisoning symptoms and had to go home, and contact her doctor. She was off sick for 3 days and the doctor had given her antibiotics, she hadn't had anything else to eat that day, so was clearly the wrap. I contacted customer support just to report the issue, I got no response for days, until I left a Google review, then suddenly a manager called Denise, I think her last name was Anderson. She asked for specific information, I gave her what I could but said she'd really have to call my wife for specific doctor and insurance information, she wasn't interested in taking her contact information and seemed more concerned with the review I'd left. Anyway, she said she was sending the information somewhere, and I'd be contacted soon, and I agreed to remove the review. A month later and no one contacted me, so clearly it was all about their precious rating on Google, well the review is back. I wouldn't eat here, clearly they have some issues with cleanliness of the food or place, and if you do get poisoned, they're not going to care. A weird approach to take honestly, because at eventually someone will end up seriously ill or dead, and then they'll have a huge lawsuit, but I guess to Burger King that's not as bad as a one star review on Google.