Dammin Senerat

The everything bagel is entirely different to the one that is served at other DD, only has sesame, poppy some sort of brown powder. They seem to be using butter mixed with shortening. Notice it doesn't melt even after it is toasted. Friendly staff and clean. I have pictures of the above two items which I mentioned about.

Why work when you have zero desire to actually work? My daughter and I pulled up and placed our order. We were ordering two drinks, that's it. Not for 20 people. Yet the girl taking our order had the nerve to loudly click her tongue in annoyance with our order. The kicker? They got both drinks wrong and were even more annoyed with having to make them again. Seriously. The quality in workers has gone downhill here.

Placed a pickup order twice from this location. I placed a pickup order because I have a baby and it's easier for me to go through the drive-thru to pick it up. However, the drive-thru line was insane so I decided to go inside. There was nobody inside waiting. Three people behind the counter and not one asked what I needed. I sat there for at least 5 minutes... HOLDING A BABY. All three looked up at me at some point but continue to take care of the drive-thru. I ended up going through the drive-thru to to get my order because there was nobody attending inside. This is the second time this has happened.

Keeping it Real

When you break down the numbers, Dunkin’ Donuts is charging premium prices for a product that costs them pennies. Their own industry benchmarks show the total cost to produce one donut: ingredients, labor, overhead, everything, is roughly $0.20 to $0.35. So when this place us turning around and charging $2.00 for a single donut, it’s not just a markup, it’s a ripoff. For the price of two or three Dunkin’ donuts, I can buy an entire Entenmann’s dozen, and the quality is consistent every time. Dunkin’, on the other hand, has become a gamble on freshness, consistency, both in product and customer service. The service is hit‑or‑miss at best. I’ve walked in multiple times to find the store understaffed, the counter empty, and I'm waiting around with no one in sight. Other times, the crew is in the back laughing, joking, or hanging out with friends while I'm standing at the register waiting to be acknowledged. I’ve literally watched two employees sit at a table with their buddies when I walked in and standing there waiting to order. So I’m done with that location. The only bright spot is the manager the big guy, who actually runs the place like he cares, when he's there. He’s solid. But one good manager can’t compensate for a crew that treats the job like a social club.

Brandon Kennedy

If I could give zero stars I would. My husband is diabetic and when ordering his coffee he said no sugar. The person taking the order put on the screen 5 cream 5 sugar my husband politely tells her no the coffee is wrong no sugar and she rudely says you know it's much easier if you tell me what you want and not what you dont want! He did he said 5 cream you added the sugar without even asking! We will never go to this Dunkin again the drive through lady needs to learn some hospitality!

David Nahs

Two weeks now, on and off, ice machine broke, no ice, no signs posted in drive through. Are owners not be made aware? Absolutely amazed how this location still makes money.

Carl Grimes

I am not joking when I say this I was with my friends and her mom and I ordered an avocado toast because they didn’t have any bacon for a bacon egg and cheese that I originally wanted This girl who was yelling at one of the workers handed me a box with avocado spread and a barely toasted piece of bread it tasted awful and I wanted to gag and for some reason the bread was wet too The workers used to be so nice. What happened?

Geoff N

Never will come to this dunkin again. The employees are rude. Actively complaining that customers were coming into the building. This is not the 1st time these employees have been rude.

Sharon Nixon

One of the worst experiences I’ve had horrible customer service order was completely wrong. Line was to the door.

Monica Diaz

This location can never get orders right!! It’s just frustrating when you spend money on coffee only to drive off and taste your coffee that has no taste or is different from what you ordered. They really need to get it together and find new management! I never have this issue at the Montgomery location I will drive the extra mile to avoid this location.

Kelly Vasquez

I went to get a 6 dollar meal and the person taking my order reeked of vape smoke. 40 minutes after I was. There my car still smells like those vape things I don’t even smoke.

Stevie

Absolutely worst dunkin ive ordered from. Mind you i used uber eats to order this but the level of neglegence that an employee has the nerve to burn a bagel and still send the order blows my mind. I am taking this matter up with uber eats for a refund. I have been trying to call the store to kindly explain to a manager the situation and it appears there phone lines do not work. I also will be filing a complaint with the better buisness bureau for not being able to call and speak to someone.