Visually different then any McDonald's I've seen it shows the individuality of little Havana and helps promote the local artist who contributed to the look

The service staff is friendly. The food is decent and typical of McDonald’s. The place is clean and is constantly mopped and cleaned. The outside decor is beautiful.

One of the few places in Miami with a parking lot. The service was really quick and the fries were great. It's a safe spot if you're kind of lost...lol

This mcdonals is an required stop if you want to see little habana. The murals are really close and also the main street calle 8. I really recommend stopping here getting some food and going for a little walk in the calle 8. 100% recommended

The employees at this McDonald’s are wonderful, great helpful, respectful and very kind. I love going to this McDonald’s they do such a good job.

Ted Nuttall

A big thank you to Maria and the rest of the crew for working on Thanksgiving. I couldn’t visit my family for the holidays, and I couldn’t find anywhere else to get food. Maria and the drive-through staff were all incredibly kind and quick. I really appreciate them working on the holiday. This is one of the most well-run McDonald’s I’ve ever been to, and I always have a good experience here.

KAM

This McDonald’s is in the heart Little Havana. There was lots of music, lights, and foot traffic as people walked along the avenue, smoked cigars, enjoyed outside dining and visited clubs. The McDonald’s is perfectly situated and easy to enter from a side street. The staff was friendly and accommodating when I wanted a bigger cup of ice coffee once I saw how small the medium was once at checkout. Instead of having me leave and renter the drive through, they allowed me the convenience of ordering at the pick up window. The coffee was delicious and I plan to continue to purchase it from McDonald’s in the future!!!

owen Utsey

Visitors often appreciate the mural as a visual introduction to the neighborhood’s rich cultural tapestry. It’s a testament to how public art can transform everyday spaces into meaningful cultural expressions. Whether you’re a fan of fast food or fine art, the McDonald’s on Calle Ocho offers a delightful intersection of both.

+6

Rene Perdigon (ClubMagicoMiami)

I had the pleasure of visiting the McDonald's on Calle Ocho, and I have to say, it exceeded all my expectations! From the moment I walked in, the staff was incredibly welcoming. The customer service here is truly top-notch — everyone from the cashier to the managers had such a positive attitude and made sure my experience was smooth and pleasant. It's rare to see a team so genuinely dedicated to providing outstanding service. Not to mention, the location itself is fantastic. Calle Ocho has such a vibrant, lively energy, and this McDonald's really fits into the cultural heartbeat of the area. Whether you're grabbing a quick bite on a busy day or taking in the colorful surroundings, it's an ideal spot. The restaurant is clean, well-maintained, and offers the usual McDonald's favorites with a local twist. If you're in the area, it's definitely worth a visit. The combination of friendly staff and the dynamic surroundings makes for a great stop!

Helen Bui

By far the prettiest and cutest McDonald's I've been to. The way they've decorated the building is so pretty, and glad we came to visit on our last day. It was our first time ever having double filet-o-fish as we do not get them in the UK. Service was good, food was good, customer service was good, and toilets were clean and limited to customers only which is nice because then you know it doesn't get dirty and messy in there if it was more open to the public. It was great to see strangers just casually start talking to one another so openly. It had a very nice vibe from our experience.

+1

Music was turned up way too loud, which made the old school Cubans talk even louder, lol. My hash brown was barely warm, but I was hungry and ate it. My sausage egg cheese mcmuffin was fresh, hot, and delicious. Coffee was spot on. It's a unique one of a kind McDonalds on Calle Ocho. I love the area and its appeal. Love seeing the Roosters and chickens in the lot and its surrounding strutting.

It was late. It was 4th of July. We were tired. Nothing else was open at the time. Even though I don't like McDonald's, I'm not one to complain. The chicken sandwich has definitely improved in taste. The prices are getting more expensive, am I to assume because the quality has improved some? I would hope. I feel bad for the workers, staying so late. But thank you for serving us.

Came in to only use the restroom. Place looks maintained, well managed, and cleaned periodically. Bathroom could use some new mirrors.

Good option on little havana street

+1

The person who took our drive thru order was very nice. We changed our order a few times and he didn't become annoyed or short with us. Order order was correct and the food was nice and hot.

Need to have more options in veg. Beside good for non veg food.

The outside of the building looks great and fits right in what we are looking fir en Calle Ocho. On the inside you get the usual macdonalds, very clean and easy to order and get your food. To use the restroom/washroom you need to ask the cashier to unlock the door. Overall is good place and their ice cream machine is works! ;)

Popped into this McDonalds while touring Little Havana. Used the bathroom along with ordering a slushy as it was HOT in Miami. The outside of this McDonalds had lots of nice art murals.

Jackie Brieva

They always get my order right. And they have all day breakfast.

Greg Maull

Cool location in Little Havana. Food was hot and fresh. Place was pretty clean too.

1Freddy Angel

This review has been viewed 558 times. Famous "Calle Ocho" location, decorated with art all around the building inside and outside, and stars on the pavements outside! Drive through is quick with two open lanes, restaurant is very clean inside, the bathrooms inside and outside restaurant are also clean. This establishment is definitely Corporate America standard. 🇺🇸

+2

Awesome and friendly service but they messed up my order a little bit. They gave me the wrong type of cookies and charged me for 2 large drinks when I specifically asked for 2 small drinks. Also, for some reason my burger was insanely dry. I'm talking bun, patty, and toppings. I usually allways other this and today was the first time that i get a burger like. Apart from that, the place looked clean and calm.

Not a bad place to sit down for some snack. You can really sense the little- Havana- Latin atmosphere around you, while you eat. I liked it. Not bad ( cool spot )

It was okay, my only problem was that at the time i entered, there was only one cashier and the lady in front of me was a tourist and had no idea what to pick and how much it would cost, so i had to sit through that whole thing until i could order my food, would've been nice if they opened up another register.

They've messed up my drive through order many times but they solve the problem in a very calm way if you complain to them. Sometimes hobos come in asking for money but the employee's deal with them quickly.

Different experience at this location, in a good way

Pictures are from across the street from this macdonalds....a fun vibe in a very vibrant place.....

+5

So busy ,please hire more people.

Good food and everything but the people who beg for money while you eat

Horrifying experience getting stuck in the mens bathroom. Guess that's why it says "1 person at a time" despite being 1 stall and 1 urinal. Location is very cool however. Prices about average for Miami

Rachel Avrick

Overall the restaurant is clean and has some cool art on the exterior. McDonald’s no “no-staff front end” may work well in less busy McDonalds but it does not here. They are constantly missing orders here and food is slow. There is no accessible beverage fountain and staff are generally curt and unpleasant. If you can avoid, I’d give this one a miss. There are several much less busy McDonalds in the vicinity that would be a better choice.

Isaiah M

Service is good but my issue is that every time I go to the drive through the food takes long to be ready even when it isn't packed

Ellie S

Coolest looking McDonald's ever outside. But the coffee was just bad. In Canada McDonald's has the best coffee of anywhere-maybe they use different beans down here. Free WiFi was great thou! And staff was good.

Homeless walked into McDonald's, straight towards soda/ drinks dispenser and filled his plastic cup with beverage and manually (with dirty hands) picked the ice cubes with his fingers and into cup! Nasty!

Arrived at 9:50 P.M on a Saturday, dine-in closed at 10, I had a mobile order I was supposed to pick up inside and then leave... And then I got rebuffed to go through the drive-through by all the staff despite the fact I haven't got a car. Then I had to wait while they searched for my order in wave after wave of exhaust fumes. After getting my order, as I started to walk home I noticed that they missed a bloody chicken sandwich in my order, and had to walk back juggling two drinks and the incomplete food order in order to complain through the drive-through people that my order was incomplete. At least they had the sandwich ordeal over and done quickly. To top it all off, I didn't even get napkins or tissues with my order. Word of advice: Only go at daytime hours if you're on foot because at night these people are just itching to get home. And leave open the drive-through only.

Restroom Access Policy: I was surprised to learn that customers are required to purchase food to access the restroom. This is a policy I have not encountered at other McDonald's locations, and it created an inconvenience during my visit. Customer Service: After purchasing food to meet the restroom requirement, I observed a lack of professionalism from some employees. For instance, there was noticeable discomfort from staff members when asked for assistance or clarification with orders. Additionally, attempts to address any concerns with the order were met with dismissive attitudes, which detracted from the overall experience. Food Quality and Portions: I was also disappointed to receive food that was not up to the usual standard. Some items were served cold, and portion sizes, such as fries, were noticeably smaller than expected. I was also informed that there is a charge for sauces unless ordering specific items, which seemed inconsistent with my previous experiences at other locations. I believe the manager should take a closer look at the hiring and training of staff at this location. While I understand that fast-paced environments can be stressful, it’s important that this does not impact the customer experience. If employees are feeling overworked, it may be beneficial for them to explore other roles better suited to their strengths, as there are various employment opportunities in Calle Ocho.

This place has absolutely terrible service and employees but nice art work around it with good location

I placed my own order when it got for to pay it wouldn’t take payment I asked for help and none this new system needs to be better me and my wife left didn’t get anything. We live close to this place eat here all the time but ever since you put in the self pay machines service has lost a lot

The food is not fast, the staff is abrupt and it's not cleanly. I don't recommend.

Very poor super slow service Friday night 11pm .. lack of focus and no sense of urgency. LETS GO Little Hanava .. McDonalds employers must hire more effective productive staff & not all females .. Everyone must turn off CELL PHONES while clocked in .. Managers of many McDonald's need to grow a spine and backbone get their restaurants running productively AND all the Kiosk need need paper in these kiosk - I'm sick of these being offline or out of paper this is at most EVERY MIAMI McDonalds.?? And why is there no "2 for 5 button" on the kiosk screen??

Came to our neighborhood McDonald’s for a late evening snack. The drive through was packed but we decided to wait. FIFTY minutes later we still had not ordered! We realized that they were only taking three orders at a time and then they were handling uber eats from the window too. From now on I will drive an extra 5 minutes and go to another McDonald’s. This is ridiculous!

I was there at least 5 minutes around 9:45pm. Workers never said 'one moment please' or anything. They looked at me, walked past me several times. I finally asked if I could get some help. Also, one lady kept monitoring her cell phone. All I wanted was a milkshake. What happened to common courtesy?

Went their to get some food and was told I can use the bathroom as usual if I buy food but this racist lady denied me the bathroom And would not let me use it and then told me to leave the other employees apologized for her behavior and told me to enjoy the rest of my day however this lady should not be representing McDonald’s if she’s going to grant only Spanish people access to the bathroom and Deny African Americans never had this happen and I’m shocked I hope this reaches cooperate you just lost a everyday customer

I really don't like wasting my time. July 18 at 3:00AM I came to this place drive thru as I think there is no other place open and I need to get my pregnant wife something because the cafeteria in the hospital is closed. I waited close to 40 minutes, again because even on a Saturday there isn't much open. They had us waiting for so long I kind of fell asleep. I wake up and I am still 3rd in line. When I finally get to take my order they tell me the system is down. I don't think you guys couldn't tell the 5 cars in front of me that and save us the trouble of all that waiting as opposed to just trying to find another McDonald's or someplace else.

Terrible management and i hear people constantly complaining about one manager there. And for many years she’s still there. Food is constantly over its holding time. They park you 80% of the time, they are worried about their speed of service and not the customer service. Also dont ask for anything extra like sauces or napkins watch the smile go to a man you bugging me. Also they cant keep employees at all they are always hiring.

Paid for ice cream and i didn’t get it

Terrible customer service ladies here are rude. Just a very bad overall experience. Threaten to call the police on me because I was waiting on my money to come through to buy food.

Every time I come this McDonald’s and order a Sundae ice cream, no matter what time it is, they tell me either they don’t have or the machine is broken, so here is the thing I know is not broken or they are out. there is no way the Sundae ice cream is this high in demand because if it was the manager would order more to make up for the high demand, so if it was broken then the manager is a lazy person not to put an order to get it fix, are you that worry about you P&L? Is that why you won’t fix your ice cream machine?, I know they have sundae but I think they are all bunch of lazy people, and guess what I went and spend my money somewhere every time, and I get it losing 10 dollars is not much to them but eventually more and more people will get frustrated that they are always lying to us the customers.

They really let you sit out here for 15 minutes till they make your order

We ordered for delivery through Uber eats, and many items did not arrive!! We called the store and the person who answer the phone didn’t even care to apologise!

Horrible service. They really deserve a -10 stars but have to leave at least one. They were rude, innefficient, innept, etc. The messed up my order and made me wait about 45 mins to and hour to fix my order. When I finally get it I told the girl that my fries weren't in my bag so she went to get them and when she was back she was trying togive them to me through a window. That window was pretty far from me so I had to get off the car and get them to then see that forgot the sauces I asked for. I'm never going there again.

could not ask for worst service. I'd ask for napkins or see other customers ask for things and the staff would just stare back and then walk away. except the dude working the register. he was pretty cool. but everyone else had unfriendly attitude.

We waited for one iced coffee and one cookie for 25 minutes!! This is not fast food, just food. We visited Mc’Donalds in many countries mostly in Europe, but never ever have waited longer than 10 minutes for whole meal. Unbelievable!!

This has been my place for nearly 10 years. Service… rude, inattentive, zero s given. Always missing items, not even a sorry for the inconvenience they don’t even let you check that you got order right, they just smack that window close as soon as the tip of my fingerprints touch the bag…

If it were possible, I would give 0 stars. Disgusting place, very rude and impudent staff. Be prepared for the fact that you will have to show them the receipt for your purchase every time so that they will open the toilet for you. If you do not show the receipt, then you will not be allowed into the toilet, even if you are sitting in the establishment and eating your order. I have never encountered such a disgusting attitude towards customers in any McDonald's.

As a frequent customer who enjoys their breakfast offerings, I am concerned about a pattern of overcharging that has affected me on multiple visits. Specifically, I have noticed that my meals are often upgraded to a large size without my request or consent, resulting in higher charges than anticipated. Despite not asking for a size upgrade, I am consistently served large meals and billed accordingly. I have addressed this issue with the store manager on several occasions, but unfortunately, the problem persists. I believe this practice is misleading and not in line with the high standards I associate with McDonald's. It feels as though customers are being charged extra without proper authorization, which is both frustrating and concerning. If these shady practices are what the restaurant has to resort to to make more money, it's time to reconsider the way that they are running their business.

Terrible, I came in here to use the bathroom and I wasn’t able to use the bathroom unless I bought something. I was going to buy regardless I just wanted to wash my hands first because they were dirty. After I got my ice coffee I noticed all the caramel at the bottom of the cup. I asked the lady if they stir it she said yes. In my head I know she lying because it wouldn’t be at the bottom of the cup. Never will I ever come back to this location terrible

Really bad service! The manager always late to open the store! They late about 40mins this morning! And they just said the manager didn’t prepared, no any apologies!

I like this McDonald's I really do. I'm glad that y'all continuously have french fries being so loud that is blasting my eardrums. And I can't enjoy a nice quiet meal, enjoying a conversation with family and friends. I did ask if they could turn it down they said it was impossible due to management. But this is ridiculous. I have a headache just sitting down in this restaurant. I came to eat not to dance.

The lady who attended me at the drive-thru this morning was super rude. She made a big stink over the fact that I requested butter for my bagel at the window rather than mentioning it through the intercom. (I had already placed the order in advance via the app and merely read out my code, as is common practice, when I pulled up.) Since when is asking for condiments at the window a crime? Two thumbs down in the service dept. for this place! Very unfriendly and unprofessional.

Having a manager sit there and laugh when my cousin is trying to express that she’s tired of the drive thru employee calling her Jackie Chan is beyond me. Having no one care is beyond me. Having people who lack customer service, kindness, and just plain respect is beyond me. Do better. Brayan and Anderson. Need to take classes or be replaced. Not the first incident nor will it be the last.

Menu said breakfast they only offered lunch. And in Spanish, no one knew English. Spoke in Spanish they still couldn’t understand. Came to the front window and woman gave me an attitude. I ended up just paying for the food and not eating it. Didn’t trust it

the manager super rude. because she didn't want to grab the coupon at the window. when one pays. according to what she told me when she took my order. But the horrible English she has I was not understood at all. disgusting person very bad service.

We where visiting Miami on the 1400 SW 8th street location and where a group of 12 just got of a cruise. We had placed several orders and waited 30 minutes to be able to use the bathroom only to be told that we could not because we didn't purchase enough the manager, they keep telling you it's being cleaned to not let you use it. she just cares about how much food you buy not wherehere you have any necessities to resolve in the bathroom.

Food is as good as you'd expect for a mcdonalds. Only complaint is the drive through. They won't accept my coupon codes at the window. But have me waiting for my order. Your rushing me but then have me wait ?? I'll stop buying coffee and mcgriddles and make my girl cook

My chicken sandwich deluxe had only pickles. It taste old and burnt. It was disgusting I couldn’t even eat it.

I am a regular customer at this McDonald’s for the past couple of years. I have never experienced the worst customer service that was given to me on Sunday, October 8, 2023. I work in customer service and I would never treat the customer bad. Especially when they are repeat guest. Arguing with customer is not right. I had place in order through the drive-through. I placed an order for a Big Mac no pickles that was not given to me at all. I would not make a big issue about it. But it’s the principle. Because, I was charged for it. No apology at all. Where they called the Police officer to get involved to try to calm the situation down. But the person that said they were the manager did not want to give me the Big Mac sandwich that was missing. The sales receipt

The employee Esther a rude I saw how she left waiting for a driver for more than 30 minutes how disgusting she left a person

Raw meat disgusting very very disappointing how can you not notice you selling uncooked meat and i dont take it back Becuase i am home already! Very nasty i hope i don't get sick Becuase of this uncooked meat

Horrible Service! I ordered a 5 meal deal for son and did not get the nuggets. ordered a meal for me did not get the straw, nor the sauce for my nuggets. very disappointed at this MCDonalds. This is my childhood Mcdonald’s and it’s gone downhill. Home management can do something to improve the service.

Food had to be bought before the restroom could be used, why? First of all who orders food before cleaning hands and what do you do with the food while your using the restroom? They were like the bathroom nazi with a lady standing outside being very rude about the bathroom situation. Who cares if people come in to use your bathroom, they may be more inclined to buy. You should welcome people coming into your place of business. It's okay to post on doors that restrooms are for paying customers, but don't hover over them and interrogate people. I've payed more than enough money to Mc Donald's in my life time to garner a few bathroom stops.

İt is written that 24 hours open but just for cars. So if you don’t have car they don’t give food

I go to this McDonald’s at least once or twice a week. I wanted to use the bathroom prior to ordering. They refuse they told me the bathrooms are for customers only and I need a receipt. It’s freaking ridiculous. Most of us has been eating McDonald’s since we were born you telling me I can’t pee before I order like their bathroom is laced with gold. They did me a favor. I shouldn’t be eating that crap anyways.

You guys shouldn’t be open at night time just to sell fries if you don’t have a menu to offer, the food is getting worse and worse every time I go and I don’t really eat fast food often but when I want some it tastes horrible. What happened to McDonald ? Just paying people $9 and hour to be there and say we don’t have this or that

I came here for a mcflurry late at night. I understand it's late at night and it must be frustrating to deal with drunk people at this time, but when you're treated correctly there'w no need to be rude. I went through a lenghty process to get the mcflurry. When I finally got up to the window they said the machine was broken and offered me a milkshake. I asked what the milkshake had if it had no ice cream. They repeated that the machine was broken and they offered a milkshake. I asked what was in the milkshake and the attendant said he "was done" and left. Then I reluctantly accepted the milkshake and they said the machine was broken. I asked for a refund to be met with exasperation and after about 10 minutes I left. I'm sure lots of rude people go through the drive thru but I was patient and polite and was met with nothing but hostility. And no mcflurry.

They don’t selling me because I’m walking. This is the bad like for walk. What u mean I can’t like this guy and all the people inside the places. But the Funny thinks, is seller other one. I hope this guy look for other job. I be feeling super bad and just wanna food. Shame

I had a really frustrating experience at this McDonald’s late at night. I ordered through the mobile app for drive-thru pickup because the lobby was closed. I live nearby, so I walked over and went to the drive-thru window. I’ve done this before at this same location and they’ve taken my order with no problem. This time, though, the employee refused to give me my order and told me the drive-thru was “cars only.” What made it more frustrating is that there were only two cars there and they were already waiting on their food, so it wasn’t like I was holding up the line or causing any issues. It would have taken just a moment to hand me my order. It honestly felt like the employee was just being rude or judging me based on how I looked, because I’ve been served this way before without any issue. If the policy really is cars only, then it should be enforced consistently and clearly stated on the app so people aren’t left wasting their time or money. Overall, the situation felt unnecessary and disappointing. I hope management looks into this and makes sure employees treat customers respectfully and apply policies consistently. And now I have to take my money to Taco Bell ✌🏻

This McDonald's in Little Havana feels completely dishonest. It honestly seems like there are fake or paid reviews protecting the franchise name, because the reality at this location is nothing like what those positive reviews claim. The environment feels uncomfortable and unwelcoming, and the staff attitude is extremely arrogant and disrespectful. They laugh at customers and act like they do not care at all about basic service or professionalism. It creates a very unpleasant and unsafe feeling as a customer. I would strongly warn people to be cautious and avoid this location. The behavior and lack of professionalism make it one of the worst fast-food experiences I have ever had.

No wonder fast food places are closing l not only are the prices up but then you make people wait in their drive-thru. If you're going to make me wait in a drive-thru for 20 minutes I might as well just go to a restaurant that was the point of a drive-thru. every time I come here they make you wait.

By far the worst McDonald's I ever ate A simple menu comes 1hour after the order and cold. I ask for an explanation to the waitress she just ignore me and left. I go to the manager, I explain the issue in English AND Spanish because it looks like he doesn't understood anything he just ask me to wait more and do nothing. They are not even cleaning the place properly some insects are walking around... You should never go here

Someone needs to look into employees stealing the monopoly stickers and giving them to their friends. This is the 3rd time I've gotten an order that should come with 4-5 stickers, but actually only ends up coming with 1. They put items that should have a sticker in wrappers that don't have them or just peel them off altogether, I've had both instances happen these past 3x

amado gaure

Waited 30 mins and no one took my order even tried the drive thru but my truck was to long just dumb

Mochas Daddy

Ordered a McGriddle meal with a round egg…still got a folded egg!!! Had to come back. Didn’t even apologize. I don’t care where you are from personally. But keep the bullish in YOUR COUNTRY. We conduct proper business in these neck of the woods.

Fendi Dior

Manger wanted to fight over Money cursing us out very unprofessional didn’t make my order right at all not even the 2nd time all he wanted to do was get out the place a n fight For 5 misarable $ also he was takin off half his uniform tryna throw hands threating me I think he needs to be fired fr

Ali Ramos

Horrible service, will definitely never come back here. I had 3 separate orders and since they can’t take more than 2 per time you go through the drive-thru. They made me wait outside for 20 minutes for the first order when it was just a Mc’chicken and some small fries and made me wait on purpose until exactly 4 am and they said that they changed the menu and so the system goes down and cancel my order. (I worked at McDonalds in the past and I know that’s what happens because it’s the end of the day) Very lazy employees, horrible service, horrible management. Should definitely consider changing the overnight employees. Especially the girl with tattoos and glasses. HORRIBLE. Never again

Maksim Volokitin

Total inflexibility. I had a munch at 4 o’clock in the morning, so I went to the restaurant on foot, and as I was standing by the payment window a young lady opened the window. I asked if could order from her and she said with impatience that I cannot place my order if I’m not physically inside the vehicle. That’s how you lose clients…

Toby Augustin

I eat McDonald’s often and they just don’t care here. No customer service or kindness, especially if you don't speak Spanish. Fries are cold or hard, burgers aren’t piping hot. You can clearly see them being nonchalant.

D C

I ate breakfast here, come back in the afternoon and park my car cross the street. I don’t have enough coins and the machine can’t detect my card , so I go into the restaurant and ask for change for coins. I give cashier two dollars wants some 25 cents. He said no! He said you have to buy something. I have some 1 cents coins I said can I change them into 5 cents or 25 cents. He said no you have to buy some things! He said we don’t have enough coins! So I bought a Coke for 2 dollars. And give him 10 dollars. He refused to take it. And said he only can take 5 dollars! And I found a 5 dollar bill to him. He said he only can give 1 dollar coins change ! After he opened the machine, I clearly saw he has a lot of coins!( couple row of 25 cents) he lies for to me because he wants me to buy a drink. I didn’t take my Coke this make me sick! This is the worse McDonald ever! Idk how they train their employees to make them rude like this!!

tiffany Lewis

We visit Little Havana often, as we were walking back to our car my kids 6 and 8 were thirsty and my 6 yr old son needed to use the restroom urgently. Our party of 7 walked in, two of us headed straight to the kiosks to begin our orders. I hear a lady screaming at my husband “restrooms for customers only!!!” My oldest son (24) points to me and the other member of our party and says “we are!” She still refused to allow my 6 year old son to use the restroom. I finished our order and the kiosk provided no receipts for me or the other member of our party. Mind you my son is still nearly in tears waiting to be let in the restroom like we are some sort of criminals. Beyond frustrated I say “ are we going to be refused access to the restroom even though I just ordered?” Esther the woman yelling at everyone to the point where she was walking away from the register to yell at people like they were garbage for trying to use the restroom, says “you need to order!” I said “you just watched me order and watched my little boy wait nearly in tears for you to unlock the door this is ridiculous! AND your machine didn’t give me a receipt!” She unlocks the door, and I hear someone yelling an order number. By this time I look and see that it is the 4 drinks I ordered and after yelling the order number 1 time (which I had no idea of knowing what my order number was because I wasn’t given a receipt) the guy starts to take my order off the counter!!! The place was packed and gross and the employee tending to the women’s restroom was literally dry heaving because the smell was so awful. I overheard other customers asking to just go wash their hands and even though they were waiting in the long line for ordering they were denied. I see others have experienced the same issue. I understand the need to not allow your restaurant to become a rest stop for everyone to use the bathroom but when you have actual paying customers with small children who can’t always wait as long as an adult you have to use your better judgement. Also what about the need to wash your hands before you eat? Are customers expected to leave their food unattended to go wash after they’ve been given the ok by the bathroom Nazi? Public health issue there! Esther… you are taking your job way too serious and treating paying customers like garbage. Management needs to get ahold of this situation. Ridiculous! I will take my money elsewhere.

Cindy Montero

This McDonald’s customer service is going downhill! I waited patiently at the drive thru but got skipped by a car that had just pulled up. I kept saying hello…. but I didn’t get a response. So I drove up to the window and asked if the right side of the drive through was working. The cashier told me yes, that she was sorry she didn’t hear me and that I had to go around to the drive thru to place my order(she should have taken my order right then and there) but she refused. While at the window I did a mobile order to speed up the process and she refused to take my code. (This is not the first time this happens, and in previous times, the cashiers have had no issues with taking my order at the window). I asked for a manager and she said she was the manager. I asked for her name and she refused to give it to me. That’s when I got upset and felt the need to write this review. I had to ask other employees for her name; Caroline. Caroline has horrible customer service skills. What kind of manager refuses to give a customer their name? And to top it off I had to wait in the reserved area. Really? For a Happy meal? But wait… it get worst, I didn’t get my drink with my order and I got a bag of fries with 6 fries in it having to wait even longer. What should have taken 5 minutes turned into 30 minutes.