Starbucks
Coffee shop · West Hempstead
About Starbucks
En Starbucks West Hempstead, te damos la bienvenida a un espacio donde el aroma del café recién hecho se une a un ambiente acogedor y conectado. Disfruta de nuestros emblemáticos cafés, deliciosos acompañamientos y conexión WiFi gratuita, perfectos para cualquier momento del día. Somos tu punto de e...
En Starbucks West Hempstead, te damos la bienvenida a un espacio donde el aroma del café recién hecho se une a un ambiente acogedor y conectado. Disfruta de nuestros emblemáticos cafés, deliciosos acompañamientos y conexión WiFi gratuita, perfectos para cualquier momento del día. Somos tu punto de encuentro ideal para relajarte, trabajar o simplemente disfrutar de una buena compañía.
What Customers Say About Starbucks
This Starbucks has mixed reviews. Many appreciate the friendly staff, especially Emily, and the convenience of the drive-thru. However, inconsistencies in drink preparation, long wait times, and parking issues are common complaints.
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Tip: Be cautious when ordering food from the case, and double-check your drink order, especially if you have specific preferences or allergies.
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Starbucks West Hempstead Reviews
Joanna and Nava are the best baristas. Wish there were more employees like them. Will be back again!! :)
Everyone is extremely nice at this location. Drinks are great as well
Emily is very sweet! She is always smiling and happy to be at work! Very well mannered I am pleased by the service here. Thank you!!
I'm obsessed with the ham and cheese croissant and the brown sugar shaken espresso. The drive through here was perfect because I needed a quick coffee and breakfast on the go.
Glad to see a drive thru option. Ideal location also.
This place has a small parking and drive through. Two toilets with password 1 2 3 4 5. Very friendly stuff. They was out of matcha 🍵 drink but they offered me another drink and before buying the gave me to try it. They said if don’t like it we can make a new drink or refund your money. It was very nice. I feel they really care about me. I love it ❤️
As expected, my coffee selection was on point, as was the sandwich and sweet treat I purchased, however with that being said, the drive through was backed up and the parking lot is a disaster because it has maybe 7 or 8 spots and it's shared with 2 other stores. Now I know that is not their fault and in their defense, there were maybe 8 or 9 workers buzzing around in the store, but just the sheer fact of a jammed drive through and a small parking lot I can't see myself making this a regular stop for me.
This store has been the store my family and I always visit… Today they messed up my order. I ordered 2 Brown sugar oat milk shaken espresso; the beverages were disgusting; one was just milk and syrup seems they forgot the espresso shot and the other was bitter they forgot the syrup. You can tell the difference in the picture.
I was disappointed with how my coffee was handed to me today. It had clearly spilled quite a bit, and rather than transferring it to a new cup, it was given to me as-is through the drive-thru—leaking and messy. I didn’t have time to ask for a replacement, but the fact that this was considered acceptable is really disappointing. A more professional approach would’ve been to provide a clean cup, especially when the spill was so noticeable.
So I ordered this like 10 mins ago and I go inside to pick it up the workers are looking at me weird seeing which drink I get and I pick mine up and it’s messing a lot I didn’t even say anything bc I didn’t want to fight or anything but this is crazy they knew something was wrong and why they was checking which drink I picked up. Upsetting
By far the worst Starbucks I’ve been to. I order strawberry açaí with water and light ice. I can’t tell you the amount of time they have gave me lemonade, heavy ice and no berries. I don’t understand how they can’t follow specific instructions especially since there is an allergy. I’ve told them numerous times and to a point I’ve reached out to corporate and still continues. This location has also gave me a chocolate croissant Still in the shipping plastic heated and not heated. This is just pure carelessness from staff as well as management.
Horrible customer service these young kids will destroy your business. Be careful who you let work there because I’ve been a customer there since you opened and this is my last time going there. I recommend if you read this review go to a different location. They have great drinks, location on Nassau Blvd., Hempstead Turnpike is no good
1/5 stars* "Disappointing experience at this Location. I ordered a drink with 10 scoops of Matcha, but the barista only poured half of the blenders contents into my cup, leaving a significant amount unused. When I politely asked the staff to give me the remaining, the young barista with glasses responded rudely, telling me he was saving the remaining Matcha for the next customer. Unacceptable customer service and waste of my paid ingredients. Not acceptable time was 8:50 PM May 12, 2025 for the higher ups that need to do something about this monstrosity.
Never consistent and they apparently can’t read tickets. If I don’t ask for that weird dark caramel, don’t use it. Time for me to buy my own jug of Starbucks caramel and make my own.
This Starbucks is awful. The employees at the drive through have a nasty attitude; Kat to be more specific and it’s like they don’t want to be working there. I told them to remake my drink because it was watered down and it tasted like nothing and she had an attitude, they then remade it and I took the drink like that but it’s like they didn’t remake it because it tasted the exact same way. This Starbucks needs to do better and it needs better employees.
If someone offered me a million dollars to explain how this Starbucks location is still in business when there are better locations within couple miles I couldn’t be able too. Go to the Franklin ave , one by target or even the queens location. This one’s customer service is beyond disrespectfu specifically the drive thru. Don’t let the owner responding to reviews fool you into thinking he cares. Remember he hired his employees.
DO NOT GET FOOD FROM THE CASE IF THEY OFFER!!! I wanted a banana loaf and the man at the register said the only loafs left were the ones in the case. I asked him are they fresh? The man said yes. I got my loaf and I waited for my drink. While I was waiting for my drink i decided to eat my banana loaf. When I went to take it out of the bag, I saw something on the loaf. I looked closer at it and saw it was a dead fly. I was so grossed out and asked for the manager immediately. Turns out the man who took my order was the manager. I can not believe the manager here is lying to customers saying that the food in the case is fresh. His name Manny.
I usually go to the Franklin Square location. I went to the optimum store and decided to use the drive thru and I am soo disappointed. FS makes TGE BEST tasting drinks. My drink is milked down with no taste! FS drinks are rich and delicious! I was better off getting a frappe from McDonald's.
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580 Hempstead Turnpike, West Hempstead, NY 11552
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580 Hempstead Turnpike, West Hempstead, NY 11552
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