Burger King
Burger · Willis
About Burger King
En Burger King, te damos la bienvenida a un mundo de sabores auténticos y hamburguesas a la parrilla que te conquistarán. Desde nuestras clásicas Whopper hasta nuestras crujientes patatas fritas, cada bocado está preparado con ingredientes frescos y de calidad. ¡Ven a disfrutar de una experiencia de...
En Burger King, te damos la bienvenida a un mundo de sabores auténticos y hamburguesas a la parrilla que te conquistarán. Desde nuestras clásicas Whopper hasta nuestras crujientes patatas fritas, cada bocado está preparado con ingredientes frescos y de calidad. ¡Ven a disfrutar de una experiencia deliciosa e informal en nuestro restaurante!
What Customers Say About Burger King
Burger King in Willis receives praise for exceptional customer service, especially at the drive-thru. Many reviewers highlight friendly and efficient staff, with Susie and the "kindness kid" mentioned by name. Fresh, hot food is frequently noted, though occasional order inaccuracies and condiment issues are reported.
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Burger King Willis Reviews
My kiddos and I always order online and have never had a bad experience. Our food is always hot, fresh, and CORRECT! The same can't be said for some other fast food establishments sadly. We still check our orders before driving off, but they always make our orders correctly and they are so friendly at the window.
Went for lunch at this location yesterday the cashier & the manager were both awesome, the SpongeBob pineapple icee tasted amazing
Met the kindness kid, walked in on crutches to order and he paid for my meal and helped to back to vehicle. Never meet anyone willing to help like this anymore.. Raised right and made impression. Good souls are still out there.
So great! The gal at the drive thru this morning at 7am was amazing! She went the extra mile!
$7 Burger meal deal. Good location. Good employees. Food made very well.
Service is always great however they need to stop being so free with the condiments i.e. ketchup, mayo and mustard on the burgers they put so much you cannot taste the flavor of the meat. Also they need to start making the meat patties when food is ordered putting them in water takes away the flavor of the meat and the meat is always cold. I like my food hot fresh off the grill.
The gentleman taking orders in the drive thru window was great! His customer service was exceptional! We kindly asked if we could get all the vegetables on the side. He let us know "there's no button to request that, but he could let the cooks know ". I can't say that anyone else would have taken the time to do that. He was thoughtful and offered if we needed any utensils, ketchup, and even a crown. I feel bad that I didn't catch his name. I tried completing the survey found on the receipt, but that portal did not recognize the Survey Code or Transaction ID found on my receipt.
We ate inside around 7pm and The service was Quick, food fresh and made correctly but the roof or AC was leaking inside and on the booths. The manager i suppose (tall guy with blonde hair) was very apologetic and helped us find a seat so we avoided the area. The staff was cleaning it up and I'm assuming working on the solution. Overall good experience.
Went late after a long day of work. It was the best bk meal I've had in years!!!! The burger was so fresh and HOT!!! The fries were hot and salted! The drink was crisp and refreshing!!! Didn't expect a meal like that at 10pm. I drove all the way to Montgomery and my food was still warm. The meat didn't have that hard rim like it had been sitting and the bun was so fresh I had to write a review! Keep up the great work!!! Thank you for an awesome dinner!!!
I visited this Willis location Burger King drive thru on 03/08/2021, and Susie was who assisted me. She welcomed me, and spoke to me about specials, and then proceeded to help me with my order. When I got to the window, she made sure everything was correct with my order, and that I had everything I needed, from Ketchup, napkins, straws, etc., and then said thank you for your business. It is because of employees like Susie that I will continue to patronize this Burger King. I appreciate her level of care and truly exceptional customer service.
Always love stopping by a Burger King!!!!!!! Definitely enjoy the Whoppers, especially the Texas Double Whopper as it has Cheese, Bacon, Jalapeños, Double Meat, Lettuce, Tomatoes, Pickles, Onions, Mayonnaise, Yellow Mustard, on a sesame seed bun...... oh geeze so delicious just writing this out makes me want one but well worth the money spent on it and I always get the combo to get get the French Fries and Drink. The place was very clean and the staff was very friendly I would highly recommend this location
I went through the drive through and I got quality service and perfectly prepared food!
Went through the drive thru for a Coke and fries. Service was friendly and fast, fries were perfectly cooked.
Why do you have to make the parking lot smell so good to draw us in and get disappointed. I shouldn't really be though, I know what I'm buying... at least it's clean and friendly employees.
I was quite hungry. So wanted to grab a quick bite. Ordered me an impossible sandwich. Let's talk about service. Ordered from drive thru. After paying for the food was waiting at the window. Young girl handed me the food and I thanked her she was on the phone 📱 and didn't hear me and walked away from the window, the she realized and came back to thank me. Is it allowed to use phone while working?? Food was burnt.
Ordered breakfast through the app while breakfast orders were still being accepted. When I arrived to pick it up, the restaurant refused to make it because they were “no longer serving breakfast.” If the app allows breakfast orders, they need to honor them — or stop taking orders once breakfast ends. Wasted my time and money.
First, they gave someone else's order so I had to go back. Then, when I did get my order it was all wrong! I paid extra for onion rings on my burger and there was none. I wanted it with no onions or pickles and both burger were loaded with them. To top it all off the lady at the window was screaming so loud at the guy to wrap up my food, I could hear her with the window closed. She was also so dirty it made me not even want to eat the food. I will not be going back to this one! Also my food was cold and stale. Come on people, customer service much! DISAPPOINTED! AND STILL HUNGRY!
Literally paid for a number 3 with onion rings and their stupid mozzarella sticks. Drove 20 minutes back home with no burger! Yall are a joke! At least you got my kids nuggets and fries right so she could eat when we got home.
ordered 5 bacon and sausage croissants for family and got home with them and there was no bacon on any one of them. when i called the restaurant first of all the manager didnt know how to answer the phone professionally, then she insisted that they had put bacon on them and argued with me about it. she actually hung up the phone on me and then refused to answer when i called back twice. i paid over $20 for these sandwiches and theyre going to practically call me a liar, instead of simply apologizing for their mistake. if they had put bacon on them in the first place then why would my brother have to bring them back to the store to get the bacon that i literally paid for. terrible customer service and terrible quality control. from reading other reviews poor management is apparently a problem at this location. check your food before leaving, sadly i will never come here again. id rather go to the bk on loop 336 where they are usually pleasant. TRAIN YOUR PEOPLE BETTER
Excellent service! We went as a large group, and even though it was getting late, the staff treated us with incredible kindness. Everyone was respectful, patient, and very attentive. Even close to closing time, they didn’t rush us or make us feel unwelcome. One thing we really appreciated was that some of our group only speak Spanish, and the staff spoke both languages without any issue. That made everyone feel comfortable and included. In short: fast, friendly, bilingual, and professional. This location truly deserves recognition for how they treat their customers. We’ll definitely be coming back!
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9614 FM 1097, Willis, TX 77318
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9614 FM 1097, Willis, TX 77318
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