J M

Very cold place. No heat. We had to wear our coats while we ate. Food was pretty good, but it got cold quickly since there was no heat. Becareful with the prices because they don't match the menu, plus they charge a service fee! And that's not even including tip. Something sus going on here. Good food, horrible service. Won't comeback.

Carlos Montoya Jr.

18% service charge considering that he didn’t put in my order is crazy. After 50 minutes of waiting I asked and all he said was “sorry” I ordered the seafood platter but it never came. I thought since it was seafood it would take longer but the 18% service charge is was ticked me off since he didn’t even provide a service

Michael Vega

I’ve come back to edit my review because first impressions were one thing but the reality of what the restaurant is, is another. They don’t have consistent prices I’ve went countless times and been charged higher each time for the same item. It seems as if they don’t change their oily frequent and you can truly tell by the distant old oil taste in their food. Their customer service is honestly terrible if you go in to pick up and order you could be standing there 30 minutes just to find out they haven’t even started your order. This place needs to get it together. After an extremely nice renovation it has so much potential to be great…

Dana Agusto

Thought we were going to experience a local favorite, a hole in the wall with delicious Ecuadorian food. Unfortunately we were disappointed. The food was very bland. I had the hen stew with rice, slaw and plantain and my husband had the grilled chicken (churrasco and we requested chicken instead of steak). For 16.99 I would have expected at least a drumstick or breast, instead they gave me a neck, foot, a mystery back/spine piece, and another mystery piece that may have contained some thigh. It was very minimal meat. The flavor was good but there was very minimal seasoning. A little salt and pepper would have transformed this subpar experience into a solidly good experience. The rice was plain but good, the slaw came with avocado and it was good, and the half of plantain was naturally delicious. The grilled chicken platter was also bland and barely grilled. The guava and blackberry juices were good. Gratuity/service charge was included. Total bill was a little under $60. The place was packed on a rainy day so it seems we’re the only disappointed ones. Try for yourself and see how it is.

LUYANY FELIZ

I went in very politely and asked if they had a restroom I can use and there was a guy sitting on one of the tables saying no they don’t have a restroom with an attitude and rude . I had went out my way just to find the closest restaurant because they usually have restrooms . However I understand some places don’t allow access to restrooms unless they purchase anything , but the guy just straight up said “No” in a very rude way . Everything starts with customer service, I don’t care if the food is even good I wouldn’t even eat here for free just because of that . I went there 10/1/25 At around 8pm. Very poor hospitality do not go here

Pedro Maza

The previous location was way way better staff were friendly and food was good. Staff was constantly arguing with each other. Phone was ringing non stop and no one would bother to answer. Wasn’t the only person disappointed with service and 18% for this service. Need someone in charge or old management back

Giselle

Im Ecuadorian and would not recommend this place to anyone. Very greasy , old food. The food is not authentic. Dipped and overloaded with oil . Not Ecuadorian. It is true, there are not many Ecuadorian places in the Bronx , but GO ELSEWHERE. I tried this place bc it’s close to me - but I would have rather crossed the bridge to queens. HORRIBLY MADE “food”.

Luis Vivar

Me and a friend went there this past weekend. The service is bad, not even a glass of water. I ordered encebollado which was just water and salt, the fish and shrimp felt old. I literally just took two spoons and left the rest. As for my friend, she ordered ceviche mixto, she had the same experience, the seafood was not fresh and because of that she got food poisoning. In addition to this, they charge you a 18% service and they still want tip after that terrible customer services and food. It might look nice on the outside, but not worth your time and money.

Rocio H

The wait was very very long about one hour. The service and food was acceptable. Check your bill very carefully though. When the bill came each literally each food item was marked up 2-3 dollars extra and also ontop they sneak themselves an 18% automatic gratuity for a table of two and still include the space for a tip which definitely should be disclosed beforehand. Not a good situation on a date, I paid them but I won't return. It's a shame because this place is in my area.

Jonathan Jones

My friend and I went into the establishment and sat down. Generally your suppose to get water as soon as you sit down, but it took ten minutes. We ordered simple food that does not take long to make. After a half hour of talking my friend and I noticed that our food still had not arrived. We asked the waitress and she said that a large table was ahead of us, but that did not make since. I ordered soup and the same dish I ordered a gentlemen behind me who arrived 10 minutes before I did got his food. The waitress said it will take 15 minutes more and I immediately replied it's OK we will be leaving because that's 45 minutes to an hour of waiting to eat. You cannot enjoy food after waiting that long. Their food is decent, but not worth waiting long for, service is not warm or inviting. My recommendation is that you go to Castle Hill where you can find a more quality place. It may take longer to get to from Soundview, but you will be happy in the long run.