Dunkin'

Love the coffee and tater tots

Everything was fresh and delicious.

Great coffee as always

Always the best coffee

Always I get someone burn at this place

Who doesn't want doughnuts

Great coffee and service

Always so friendly

Quick, efficient service.

Fast and friendly people

Good ,fast service

Love this dunkin!

So in love with this place

Handy rest stop

Great food

Perfect

Always love their donuts. Just wish they would bring back some of the classics.

I go everyday get great service and my order is perfect every time.

Jerry is very knowledgeable and helpful..and he gets my order right everything I visit his store! He makes my whole day!

Delicious food staff friendly service was great.

Staff is always friendly, service is spot on each time.

Made it so perfect, I almost came back to get a second!

Love there ice coffee, muffins , donuts and bagels!

Service has gotten so much better!

Great customer service good selection

My pin and I come here for coffee for me and a smoothie for him

Who doesn't like Dunkin? Iced coffee is delicious. Not a lot of gluten free options. Tried the new egg scramble supposedly no wheat in it but got super sick afterwards. So if you are gluten free I'd give that one a pass.

Kayla is the best manager and that girl Brianna is also awesome. They deserve raises and promotions. This is always my number 1 dunkin and needs more company support to keep it running.

Came here on my birthday the 15th to get ny free birthday beverage. Paul z was great made my icw coffee perdect and he was very freindly. He could set a good role model to alot of them. I was come back to this dunkin

The person that served me made my drink perfect. She went out of her way to make sure I had everything and I was happy with my order.

They literally make the best butter pecan signature iced latte and I've tried so many Dunkins to find a good one that was consistent. This is the place!

I usually go before work line is always quick. Employees are nice enough. Pretty good location.

Great, fast service. They always get it right. This is a very convenient and clean location.

Great, quick stop on the highway from New York to Massachusetts.

It is a Dunkin, nothing special, it's consistent with other ones. The young lady who works here in the morning is so polite and sweet!

Got there a little later in the day so the selection of doughnuts was a little limited but either way they still had what I like. All day was feeling … bleh, but as I approached the counter I was greeted with a warm welcome by a woman named Jennifer. Not many people actually genuinely care about what what’s going on in a random persons life so it was very nice and polite of her to take the time and actually see how I was doing.. I don’t normally come to Dunkin often but after that experience I will be absolutely showing face more often and I pray to god that Jennifer gets a promotion or even just a raise because she definitely deserves it. -tall will

Kelli Aruck

It is a Dunkin, nothing special, it's consistent with other ones. The young lady who works here in the morning is so polite and sweet!

KENNETH ORANGE (KENNY)

My pin and I come here for coffee for me and a smoothie for him

Lovette Singleton

Great, quick stop on the highway from New York to Massachusetts.

Nikki [Rhombus0fterror]

Great, fast service. They always get it right. This is a very convenient and clean location.

Nick K

I usually go before work line is always quick. Employees are nice enough. Pretty good location.

Will Moxon

Got there a little later in the day so the selection of doughnuts was a little limited but either way they still had what I like. All day was feeling … bleh, but as I approached the counter I was greeted with a warm welcome by a woman named Jennifer. Not many people actually genuinely care about what what’s going on in a random persons life so it was very nice and polite of her to take the time and actually see how I was doing.. I don’t normally come to Dunkin often but after that experience I will be absolutely showing face more often and I pray to god that Jennifer gets a promotion or even just a raise because she definitely deserves it. -tall will

Always great

Coffee

Very quick, friendly service

Great service with a smile

Good comfort food

Fast and friendly

I don't know anyone that could resist the sweet temptation of one of their donuts***

Has good hot coffee /Senior discount.

Love their cold beverage

It's a gas station/convenience store with a Dunkin Donuts inside. It has a drive through. The counter service is sometimes spotty. I've never seen it all that busy. It's a pretty standard Dunkin Donuts. The convenience store, which appears to be a separate business, has lots of snacks and a wide selection of beer (which you can't consume on premises). Their gas prices are a little high, probably because of their proximity to I-90.

I like their iced coffee, nice boost of caffeine. Also love the avocado toast and hummus toast, those are both really good. Also love the bagel bites with cream cheese.

Dunkin is decent, a go to staple when on the go. But Krispy Kreme is king for doughnuts!! Miss them alot in upstate NY

Service was decent, quick stop.

Pricey doughnuts but good

Ordered 2 drink, 1 was right

Marge was woderful

Very slow. Cashier Forgot to tell “cook” about one of the things I ordered. Had to wait a while. She was apologetic-however ...

Foods okay, coffee is not up.to what it used to be and really pricey.

Ice coffee tasted like ice tea😒

Usually they do a good job yesterday I got sausage egg and bacon cheese wrap ice cold. I guess it was bound to happen

Drive thru service is slower than molasses !! Its absolutely ridiculous

They advertise online the store closes at midnight, but it's currently 11:12pm they're totally closed. So disappointing 😔😔

Order sesame bagels....got croissants.... clearly written on slip stuck to bag “sesame bagels.

Service is very slow and the employees are not friendly.

spent seven dollars on a large latte asked for oat milk there was no oat milk. my coffee doesn’t even taste like coffee it taste like caramel milk it’s absolutely disgusting, staff were friendly at least.

Nice staff, very dirty washroom

Danielle F

Nice staff, very dirty washroom

Manager takes it personal when you make a complaint. I showed her a picture of a bagel that only half the amount of cream cheese than what should have come on it. I was then told i can't come back to this location. Only reason i go to this dunks is cause their line is shorter than the other one and most of the staff does well, just the manager needs to learn to manage and learn to deal with customer service in an appropriate manner. Until they fix the manager or get a new one my review will reflect my opinion of her flagrant attitude toward customers. Ive been a business owner for 13 years. I wouldn't have made it 6 months with her at the helm.

Ben Ashley

Manager takes it personal when you make a complaint. I showed her a picture of a bagel that only half the amount of cream cheese than what should have come on it. I was then told i can't come back to this location. Only reason i go to this dunks is cause their line is shorter than the other one and most of the staff does well, just the manager needs to learn to manage and learn to deal with customer service in an appropriate manner. Until they fix the manager or get a new one my review will reflect my opinion of her flagrant attitude toward customers. Ive been a business owner for 13 years. I wouldn't have made it 6 months with her at the helm.

Dunkin Donuts Coffee SUCKS!

Not so good service

Slower than death

I got a breakfast sandwich and the bagel was SO hard and there was SO much butter on it that it was dripping. My sausage tasted old and reheated too much.

I dislike Dunkin. They never get my order right or have what I want. I don't go there anymore.

Flies crawling on food. Hear Older gentleman employee say "people need to go away this is not the only f*ing dunkin on the planet". I walked out without food.

This is one of the worst Stores in the Capital Region.Wish there was a place to give negative stars they deserve it.After 15 min at drive through I gave up.

No soap dispenser or soap in the bathroom that staff also used. Based on that we left without ordering.

630 pm lobby closed employees just standing behind counter looking at us and doing nothing

Over priced. You can get real food right down the road for the same prices.

The short lady with short hair that made my sugar plum drink horribly did not make it right at all

The food sucks... and the coffee lately tastes burnt

The worst Dunkin donuts around, manager sucks, employees suck.

I don't like Dunkin' anymore. There is hot, but very weak. And it always seems like their donuts are on the shelf too long.

I waited for 10 minutes in a drive thru which wouldn't of been a big deal except the guy in front of me in line was only waiting for his $3 in change. Really, it took 10 minutes for that. Also my coffee was ice cold like the burner was off for the past hour. My sandwiches were pathetic--- the egg wasn't in the wrap part. Can I get my money back? I normally never complain but this was just awful. Wrote this exact post above ^^ on the Dunkin FB Wall. They told me to call the 1800 number. I called and talked to someone. All they can do is pass on my information because it is a franchise store and they told me the owner would contact me. Still nothing from him/her. I will never go do this dunkin again.

Order was completely wrong forgot to give us all the food we ordered and my coffee is so watered down from the melted ice with no caramel sweetener, ridiculous

I ordered a toasted bagel buttered and a coffee. I asked to add a soda onto my order when I pulled up to the window. I was told they can't add anything and made me drive around again to order it. Then I open my bagel and it wasn't even lightly toasted. Worst service ever.

Forgot something on my order in the drive thru. Tried to add it and was told I had to go back around to add it. WTF never have I ever heard of such a thing!!

Rude and extremely slow service. This location needs help!

I go to Dunkin donuts every morning ( usually north greenbush or Latham depending on where I'm working that day) and order the same thing, a small iced caramel coffee. The staff is always pleasant ( even if the drink is made wrong). Today was my first time coming through this drive though and I had the absolute worst experience I've ever had at a Dunkin donuts. Immediately the woman taking my order was rude and short with me. Then when I came up to the window I could hear the woman asking the other employee if it was supposed to be iced or hot and she said very loudly " I don't care she's getting hot" but I had very clearly and politely ordered an iced. She went to handed it to me and I said nicely " I'm sorry it was supposed to be iced" . This Woman gave me the nastiest look, then w and I tried to tell her politely what I wanted In the drink to make sure it wasn't made wrong again and she snapped at me saying " no I got it" . She then up charged me an extra 50 cents for no reason. I get this same drink every day and it's always the same price. When I tried to ask her why she was charging me more and she just yelled in a very nasty to e " because that's what it costs!". I was going to leave a tip like I always do but I didn't today. I will never ever go back to this Dunkin donuts and I think they need to take a very serious look at their staff and do some retraining or get rid of them. There was absolutely no reason for that woman to be so nasty to me. I'm always very friendly and polite and she was miserable from the start. I am really disgusted. If I had time I would have gone in and talked to a manager but unfortunately I didn't have the time.

Dunkin app had a glitch when I tried to reload $8. My money was deducted from my bank account and apparently it vanished in the Dunkin app with no trace of what happened to this $8 reload. When I tried to place a order it said insufficient funds when there was supposed to be $8 (enough to cover the purchase). They practically took the $8 and I contacted customer service and they refused to correct the situation by giving back the $8 (not even on a gift card). Customer shouldn't have to pay for the company's app glitch. Bad Business practice= lost a customer.

Hands-down the most consistently understaffed location I've ever been to, they never have the necessary staff to complete the orders they have in an efficient and correct manner. Whoever runs this location does not care about their customers or employees. Also, they're usually out of half of their bakery items, even though they're two miles from a Dunkin donuts distribution center

I would give this place zero stars if I could. I ordered a blueberry pomegranate refresher which was made wrong through the drive-through so I turned around and came back inside and was very nice. I simply stated that there was no coconut milk in the refresher and just asked that they add some coconut milk. Who I am assuming was a manager because of the different colored shirt was kind of rude and told me that I ordered It wrong because it either comes with coconut milk or matcha tea that they don’t know what I want I have to be specific. But I didn’t order a green matcha tea so obviously there should be some coconut milk but whatever, then she tells me they can’t put coconut milk in my drink because I already touched the cup. Completely gave me the wrong food.. my advice would be to save your money as I will be and go somewhere else. This seems to be a reoccurring problem from the store..

Placed a mobile order at 5:10 website says they open at 5am and I went to pick up my coffee no one would answer the speaker so wasted almost $5 to be ignored and not get coffee.. drove around the lady was standing right near the window. Lazy people you shouldn’t have on website u open at a certain time if you arnt open and at least have the decency to let me know what’s going on. So crazy

I ordered from this place 2 times through the drive-thru, and both times, they gave an incomplete order. One time, I went into the store to let them know you had given me a complete order, and rather than apologizing for the mistake, they gave me reaction like I had made the mistake by asking for the full order.

I placed a Mobile Order in advance and arrived to pick it up. No employees were present at the pickup area. When I asked if anyone was available, the employee responded rudely and dismissively. She then spoke to me in an aggressive tone and raised her voice. 09.01.2026 12:15 pm

Very, very rude employees. They ignore you, throw and slam food on the counter and if you mention you're a delivery driver they instantly give you attitude. I get it's a location in a gas station but if the employees aren't equipped for customer service, they should seek different jobs. All the management staff should be replaced with competent managers.

Terrible service. I was waiting 20 minutes for just one coffee. Why have 5 people working if none of them are doing anything?

Went through drive through. Was never greet when taking order by male voice. I order a large hot coffee extra extra extra light. Never asked how many creams. Went to window to pick up waited 5 mins. Older women ( with bad teeth) came to window I asked if coffee was very light ,light, ect. She said when you placed order did you say how many creams I said no. She said "Well" there's 6 creams. I said not light enough. She was extremely rude. I said it's ok never mind. She snap back well go somewhere else . I drove off. I will never ever do business with this place . Awful staff.

Tim Abdu

I placed a Mobile Order in advance and arrived to pick it up. No employees were present at the pickup area. When I asked if anyone was available, the employee responded rudely and dismissively. She then spoke to me in an aggressive tone and raised her voice. 09.01.2026 12:15 pm

J Wood

Rude and extremely slow service. This location needs help!

Alina Andriichuk

Terrible service. I was waiting 20 minutes for just one coffee. Why have 5 people working if none of them are doing anything?

Josh Oliver

Very, very rude employees. They ignore you, throw and slam food on the counter and if you mention you're a delivery driver they instantly give you attitude. I get it's a location in a gas station but if the employees aren't equipped for customer service, they should seek different jobs. All the management staff should be replaced with competent managers.

K G

Dunkin app had a glitch when I tried to reload $8. My money was deducted from my bank account and apparently it vanished in the Dunkin app with no trace of what happened to this $8 reload. When I tried to place a order it said insufficient funds when there was supposed to be $8 (enough to cover the purchase). They practically took the $8 and I contacted customer service and they refused to correct the situation by giving back the $8 (not even on a gift card). Customer shouldn't have to pay for the company's app glitch. Bad Business practice= lost a customer.

Bea Taylor

Went through drive through. Was never greet when taking order by male voice. I order a large hot coffee extra extra extra light. Never asked how many creams. Went to window to pick up waited 5 mins. Older women ( with bad teeth) came to window I asked if coffee was very light ,light, ect. She said when you placed order did you say how many creams I said no. She said "Well" there's 6 creams. I said not light enough. She was extremely rude. I said it's ok never mind. She snap back well go somewhere else . I drove off. I will never ever do business with this place . Awful staff.

Tori Burda

I go to Dunkin donuts every morning ( usually north greenbush or Latham depending on where I'm working that day) and order the same thing, a small iced caramel coffee. The staff is always pleasant ( even if the drink is made wrong). Today was my first time coming through this drive though and I had the absolute worst experience I've ever had at a Dunkin donuts. Immediately the woman taking my order was rude and short with me. Then when I came up to the window I could hear the woman asking the other employee if it was supposed to be iced or hot and she said very loudly " I don't care she's getting hot" but I had very clearly and politely ordered an iced. She went to handed it to me and I said nicely " I'm sorry it was supposed to be iced" . This Woman gave me the nastiest look, then w and I tried to tell her politely what I wanted In the drink to make sure it wasn't made wrong again and she snapped at me saying " no I got it" . She then up charged me an extra 50 cents for no reason. I get this same drink every day and it's always the same price. When I tried to ask her why she was charging me more and she just yelled in a very nasty to e " because that's what it costs!". I was going to leave a tip like I always do but I didn't today. I will never ever go back to this Dunkin donuts and I think they need to take a very serious look at their staff and do some retraining or get rid of them. There was absolutely no reason for that woman to be so nasty to me. I'm always very friendly and polite and she was miserable from the start. I am really disgusted. If I had time I would have gone in and talked to a manager but unfortunately I didn't have the time.

Meg Plur

Placed a mobile order at 5:10 website says they open at 5am and I went to pick up my coffee no one would answer the speaker so wasted almost $5 to be ignored and not get coffee.. drove around the lady was standing right near the window. Lazy people you shouldn’t have on website u open at a certain time if you arnt open and at least have the decency to let me know what’s going on. So crazy

Amanda Jochum

I would give this place zero stars if I could. I ordered a blueberry pomegranate refresher which was made wrong through the drive-through so I turned around and came back inside and was very nice. I simply stated that there was no coconut milk in the refresher and just asked that they add some coconut milk. Who I am assuming was a manager because of the different colored shirt was kind of rude and told me that I ordered It wrong because it either comes with coconut milk or matcha tea that they don’t know what I want I have to be specific. But I didn’t order a green matcha tea so obviously there should be some coconut milk but whatever, then she tells me they can’t put coconut milk in my drink because I already touched the cup. Completely gave me the wrong food.. my advice would be to save your money as I will be and go somewhere else. This seems to be a reoccurring problem from the store..

Sydney Boyle

Hands-down the most consistently understaffed location I've ever been to, they never have the necessary staff to complete the orders they have in an efficient and correct manner. Whoever runs this location does not care about their customers or employees. Also, they're usually out of half of their bakery items, even though they're two miles from a Dunkin donuts distribution center