Ryan Adair

Gotta go with a one star here. Came through the drive-thru and ordered a venti Pike's with splendah and cream. The color is off and there is a film of grease or something on it. Not hot either. Photos added. The pics are of the same cup before/after a stir.

Gabrielle Hewson

Got it through the drive through and it’s not even full… Grandes are $6 something dollars. It would be nice to have a cup full !

tasha b

Staff including the manager Alicia Marquez is extremely rude and disrespectful. No one is willing to listen, thinking someone is trying to steal a drink that they screwed up on. Better training and coaching is needed to know how to deal with the public especially people of color. A waste of my time😤.

Lab Lover

Fyi...if u r trying to order the Zombie Frap.....they are out😣 as of 10-30-17. Seems all stores are SOLD OUT😭 Thanks alot Starbucks!

Evelyn Campos

This Starbucks location gives starbucks a horrible reputation!! I had gone with my mother who was in the drivers seat, however, my mother has a strong accent when she speaks and did not feel comfortable ordering, so l ordered our drinks for us. I asked for two VENTI drinks and when we pulled up to the drive-thru window the lady handed us two grande drinks. I told my mother and she corrected the lady in a kind manner and told her they were supposed to be VENTIS, the lady on the register then called over a BLONDE lady who came over and took one look at my clearly hispanic mother and said "JuSt Btw GranDe Is VenTi!!!" This behavior was absolutely disgusting as it seemed to me like the lady was trying to insinuate that my mother did not have the brain level capability to distinguish cup sizes! Let me remind you IT WAS ME who placed the order and l INDEED stated that I WANTED two VENTI DRINKS not grandes. Yet the lady still decided to act as if it was OUR faults even tho it was THEIR MISTAKE. In conclusion, a simple "I'm sorry for the misunderstanding, let me fix that for you" would have sufficed, no need for that "smart" remark.

Kaylyn Stevenson

I try to avoid this location because they always make my frap super watery. If you go anytime after 5 it's 10x worse no matter what you order. The staff can also be rude at times. This is by far the worst Starbucks location within a 10 mile radius.

Carol Reyes

I ordered a hot cappuccino size tall and this is what I get! So disappointed. This is not right. I just felt that I was robbed.

K. Rowe

This is the last time I will return to this Starbucks. The last 3 months I have gone to pick up my order and recieved my beverage with only the contents filled halfway, or just a bit over half. I understand brewing, foam, etc and frequently numerous coffee houses/roasters around the city. This location is often preferred as I pass by on my way to work. However; within the last 3 months, numerous orders have gone astray. The main problems has occurred with the 7am staff, and more often when ordering ahead for pickup or dining in. I have had problems in the past, but always want to give an establishment the benefit if possible. But spending $6 for a coffee that is only filled up to the midline it ridiculous. The staff is polite and the drive thru often does exceptional with service and prodict, but in my opinion they need to have a refresher course on proper brewing portions and orders. Happening once or twice in awhile I understand, but in the course of a week having numerous orders come out this way is a trend that I do not prefer. Going a bit out of the way for a properly crafted coffee is well worth it in the end for both cost and satisfaction.

Dan

I firmly believe being open on Christmas Day is morally and ethically wrong for your employees and their families. Ya’ll should be ashamed of yourself. There is a line wrapped around the building, and those poor people had no choice.

Leslie Campos

This is not the first time I have had terrible service at this location, I went through the drive through at 4:35 in the morning (sorry I work two jobs and need coffee before work) but the lady talking orders is ABSOLUTELY RUDE, she has a terrible attitude and is WAYYY to aggressive to be working in customer service. Just driving in I could see her being physically annoyed a car was arriving and taking my order she was rude I wanted a Cookie Latte and she put something else on the screen and I corrected her and she very rudely says their out and kinda yelled at me saying that I could get whatever drink she put on the menu which I said no then asked for the egg nog latte and she let me know they were out so I had to look at the menu and she got more agitated that I didn’t know what I wanted, the tone and the attitude was so bad someone else had to take my order. Mind you I wasn’t even in a bad mood or anything I was being polite but if you can’t handle working early morning shifts in customer service YOU NEED A NEW JOB!!! Definitely DON’T recommend coming here since this isn’t the first time employees have been rude!

Donna Shue

Starbucks should allow their employees to spend Christmas with their families. It would not kill Starbucks to close for one day.

Kalee Stone

Just reviewing to say if you spill a drink on a customer the proper procedure is the apologize, park the customer, remake the drink, and hand over more than a few napkins- sincerely an ex SSV.